The Grove Care Home

Ings Lane, New Waltham, Grimsby DN37 0HB
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9.7 86 Reviews
  • The Grove Care Home, Grimsby
The Grove Care Home is a well-known and highly respected care home for older people set in peaceful surroundings in the pretty village of Waltham, just outside Grimsby.

With excellent staff and a homely environment, residents can enjoy the comforts of home whilst the having the assurance that the highly trained care team are on hand to help with any needs.

Residents enjoy spacious flats and rooms fitted to a high standard. They can personalise their flats with their own pictures and possessions. The Grove has been carefully thought out for all residents to maintain a high level of independence, from walk-in showers for ease of use, to kitchenettes in bedrooms to entertain families and friends privately.

The newly refurbished lounge and conservatory lead out onto a spacious patio enabling residents to relax and enjoy views of the country park. Residents can also now enjoy a pamper day in the newly added Elegance Hair Salon, or a hot drink in The Coffee Club Café. The home enjoys close ties with the local community and volunteers from the village often help out with events and activities enabling residents to maintain friendships, hobbies and interests. Residents enjoy a lively program of activities from gardening to crafts, painting and singing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact The Grove Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Lofts (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Respite care offered
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (65)

Visiting

  • The Grove Care Home is always open, visitors are welcome at any time.

Parking

  • Large on-site car park available.

The Grove Care Home Reviews (86)

Total of 86, showing 21-40
9.7

The Grove Care Home has a Review Score of 9.7 (9.686) out of 10, based on 24 reviews in the last 2 years. Over all time The Grove Care Home has 86 reviews.

Overall Experience

  • 57
  • 25
  • 3
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Date Published

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Review from J M (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was recently admitted to The Grove for permanent residential care. He has reached the age of 94 and, much as he would have liked to continue living independently, he realised that this was no longer an option due to his failing health and mobility problems. Both he and our family were naturally
apprehensive about the move and how he would settle.
I cannot thank all of the staff enough for the time and effort they have all put in to ensure that Dad has coped with the move and integrated as well as he has. Nothing has been too much trouble for them and they have answered our questions and addressed any concerns we have had quickly, professionally and, most importantly, in a lovely, kindly manner.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for taking the time to write a review for The Grove Care Home. Your feedback is much appreciated and we will share your kind words with our staff team. It is our pleasure to care for your father and having him join our Grove family and see how he has integrated into our home.

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Review from L M (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is not an easy decision to have to go into a care home. We would all rather stay in our own homes. But as circumstances change and things are sometimes beyond our control we have to face reality. The care and compassion shown to my father since he went into The Grove Care Home has been so much more
than I expected. He is a very private and dignified gentleman who has adapted to his new life. This is all down to the staff at the home. Nothing is too much trouble, they do everything with a smile on their faces and positive attitude. I feel very lucky to have him close by and in a caring, clean environment.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for taking the time to leave your heartfelt review. It is our pleasure to care for your father here at the Grove Care Home. Your kind words will be shared with the staff team. Best regards.

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Review from John P (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

May I please extend the thanks of all my family to the staff at The Grove Care Home for all the care and attention they have given to Mum during her stay there. We are all sure that she would like to be younger, more mobile and more independent but there only is what is and the carers have given her
security and contentment. Just as important they have involved her in many activities which help her both physically and mentally. We can only hope that they are made aware of the great work that they do.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for leaving a kind review for The Grove Care Home. We are pleased to hear that your mum enjoyed the care and activities our team provided and that she felt safe and content with us. I will share your lovely words with the rest of the staff team.

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Review from Sheila E (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always seems happy and well cared for. The staff are always friendly and helpful and I can tell that Mum has bonded with them. It's a lovely home with nice modern decor and beautiful surroundings.

Reply from Faith Ranson, Marketing Executive at The Grove Care Home

Thank you for writing such a kind review of The Grove Care Home. We are pleased to know that your mum is happy and well cared for by our team. I will share your lovely words with the rest of our staff team.

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Review from A S (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I sometimes feel that the home is understaffed, especially at weekends and evenings.
It often takes a very long time for staff to let you in, especially a problem when I have the service user with me (at weekends and after office hours).
I often think my mother isn't encouraged to drink enough as
there is often not a jug provided (unable to get a drink herself).
Their response to a recent illness was excellent.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. Please be assured that our team at The Grove are here to help and support your mum at all times. My door is always open, and I will be more than happy to discuss your concerns with you next time you visit. I also send regular surveys to gain feedback on the care we provide if you wish to fill out one of these the next time they are published for any further queries.

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Review from I M (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was reluctant to go into any care homes, but after moving into The Grove and with the help of the staff and manager, he settled in very well. The staff keep me well informed on how he is doing and as I live nine hours away those phone calls are invaluable to me.
I was amazed at how well he
looked when I visited, he says The Grove has everything he needs... nice clean room and good food.
I don’t have any concerns, knowing The Grove will take very good care of him.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for your review and for your lovely feedback. We appreciate you taking the time to leave a review and that you are happy with the care we provide for your father.

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Review from B R (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for, staff are kind and very responsive to her needs. She regularly takes part in a variety of activities which she enjoys.
I always feel welcome when I visit and the staff I meet are friendly and helpful. When I have had concerns about my mum’s health, the senior carers are very
good at contacting the GP and keeping me informed.
I have peace of mind that my mum is being well looked after.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for your review and for your kind feedback. We appreciate you taking the time to leave a review and that you are happy with the care we provide for your mum. We are also glad your mum enjoys all of our activities and likes taking part in them.

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Review from David B (Son of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A good choice for Mum and the staff are nice people, the days are filled with a good level of activities. More dementia facilities are due which will help. Can be less focused on weekends when seemingly running at lower staff levels which can be a concern.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. Please be assured that our team at The Grove are here to help and support your mum at all times. My door is always open and I will be more than happy to discuss any concerns you may have upon your next visit.

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Review from A A (Sister of Resident) published on 23 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my sister is very well cared for, her needs and wants assessed and attended to appropriately. I and the rest of my family are always made welcome when visiting or contacting the home. The staff appear caring and motivated and the senior and managerial staff are always available if I need to
speak to them

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for your review and for your lovely feedback. We appreciate you taking the time to leave a review and that you are happy with the care we provide for your sister. I will pass on your kind words to the team.

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Review from J B (Niece of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Last year, after two years of bringing the problem to staffs' attention, something was finally done about my aunt's hearing. Prior to going into the home, she had been to the hospital and was fitted with 2 hearing aids. Every visit I made (once every three or four months), I was having to get close
up to her ear and shout for her to hear me because she never had a hearing aid. Every time and in phone calls I have stressed the importance of having a hearing aid so she can hear staff, join in activities, and join in conversations with residents. It was even suggested to me by one of the staff that she had selective hearing. (Strange then that the hospital had said she needed hearing aids). No one should have to live their life in silence if they have the opportunity to hear.
Finally, her heating was tested after the wax had been removed, and she has been given one hearing aid. Once one was sorted, the plan was to do the same with the other. Made visit. No hearing aid. There is much more to say.

Reply from Kelly Lofts, Marketing Executive at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are aware of your Aunt’s issues with her hearing and please be assured that our team at The Grove are here to help and support her at all times. My door is always open, and I will be more than happy to discuss your concerns with you next time you visit.

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Review from Krystyna S (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed with the care Mum receives and how the staff pick up any issues with Mum's health as they did when Mum had an issue with her eyes. The doctor was contacted, and medication was organised... I have been unwell recently and haven't been able to visit; it is such a relief to know she
is being well taken care of... thank you.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for your review and for your lovely feedback. We appreciate you taking the time to leave a review and that you are happy with the care we provide for your mum.

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Review from Carole B (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and two family members were treated to afternoon tea with my mum. The whole experience was brilliant. The tea was lovely and mum had a big smile on her face the whole time. She had always enjoyed eating out and it obviously brought back happy memories, and the experience made new ones for us.
Many thanks to all staff involved.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for writing a review for The Grove Care Home, we are delighted that you enjoyed your afternoon tea with your mother. It was our pleasure to arrange this for you and we could see how much it meant to you all as a family.

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Review from J M (Respite Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to The Grove for respite care. I needed to be aware of the routine etc should I need to be a full-time resident in the future.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for writing a review for The Grove Care Home we are pleased that you enjoyed your respite stay with us and we hope you'll be back for another stay very soon.

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Review from Cherryl B (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved into the Grove and settled into this amazing home. Nothing was too much trouble and the care received was wonderful, as was the food and surroundings. Her flat was lovely and I cannot thank the amazing staff enough and credit to them all for making her feel at home.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. It was our pleasure to care for your mother as part of our family here at The Grove and it was wonderful to see her settle in so well.

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Review from Helen W (Daughter of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has very high regard for the staff taking care of her and always has praise for them. It has been a difficult transition for my mum as she joined the Grove during the lockdown, so still has not felt the full experience of the care home's facilities but hopefully, things will change and everyone
can get back to some kind of normality. Our family are very grateful to The Grove for keeping our Mum safe - so thank you all for your hard work and patience, it must be such a difficult and testing time.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are delighted to hear how happy you are with our care of your mother and it's wonderful to see her settling in so well with us.

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Review from Avril C (Sister of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly caring staff and management. Good food, lots of activities. A very clean and attractive environment. Well kept grounds. Residents are treated more like family members. A very high standard of care.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to leave a review for The Grove Care Home, we are delighted to care for your loved one as part of our family here at The Grove.

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Review from Hayley C (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother needed some short term respite care after a couple of falls at home to build up her health again and for us to have time to put in place some support for her to live at home safely. My mother thought her room was lovely and the location was fabulous with views of gardens and a park. The staff
were very caring, supportive and attentive to her needs. There were lots of activities available. She particularly praised the food, and the chef was really helpful in coaxing her to eat by making to order what she fancied a couple of times. Apparently, the roast beef was the best she had ever tasted. Everything was very clean and well maintained. In the times that I visited, I got a sense that this was a happy caring place to live.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for leaving a review for The Grove Care Home, it was our pleasure to care for your mother here at The Grove. We are delighted that her stay with us was a success and that you were happy with our care and support. I will pass on your comments to the care staff and catering team.

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Review from S O (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing Mum is in a caring and safe environment gives us peace of mind. To mum, within a couple of months of living at The Grove (2018), she felt it was not just a 'care home' but her home. Even before the Covid pandemic, the staff and residents had become her adopted family and friends and that gave
us great reassurance during this last year. We are so grateful to all the staff for all their hard work and extra duties during this last year, especially.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we are delighted that your mother has settled in so well with us. It is our pleasure to care for her as part of our family here at The Grove.

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Review from Andrew W (Son of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at The Grove in Waltham for over two years. She has recieved the utmost in care and respect from every member of staff there. It is a wonderful, happy, calming place to be. Mum is happy and content living there, and I am pleased to leave her in their extremely capable arms, where
I know she is truly loved.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to leave a review for The Grove Care Home. We appreciate all comments and feedback. It is a pleasure to care for your mother here at The Grove; I will pass on your thanks to the staff team.

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Review from Bernie B (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

10 out of 10 for everything. Nothing is to much trouble for the entire team of staff. Even through these extreme times, we have full confidence and peace of mind in the care given to my mum. Telephone calls are catered for on a moments notice, and the hangouts video calls are a Godsend for Mum.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for your lovely review, we appreciate all your comments and feedback and it's wonderful to hear that you are so happy with the care of your mother. I will pass your comments on to the staff team, they mean a lot to all of us, especially through these difficult times.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for The Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for The Grove Care Home is calculated as follows: ( (219 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 283 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grove Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (3)

Kelly

Kelly Lofts

Job Title: Home Manager

Joined: 2019

Kelly is our Home Manager at The Grove Care Home, she has many years of experience in the care sector and is passionate about providing the very best person-centred care for our residents.

Ros

Ros Wells

Job Title: Customer Relations Manager

Joined: 2018

Ros has over twenty years experience in the private health care sector, she started her working life in nursing, working as a District Nurse and in Community Hospitals in London. For the last five years she has managed care homes in London and has returned to her native Lincolnshire to take up her position as Customer Relations Manager at The Grove Care Home.

Mel

Mel Smalley

Job Title: Senior Carer

Joined: 2001

Mel has been at The Grove for over 16 years starting as a carer, she has worked as a night Senior and now day Senior Carer. Mel has seen lots of changes at The Grove over the years.
"It's been great to really get to know all the residents in the long term, a few of which have been here since I started working at The Grove. We also have a great team of volunteers here at The Grove who do an amazing job running art groups, bingo sessions and helping out at events, there's a great atmosphere here".


Mel enjoys seeing the residents enjoying themselves especially when there's music and entertainment for them to sing along to.
Mel lives locally and has 4 children and 5 grandchildren, she has NVQ level 3 and specialist medication training.

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