The Grove Care Home

Ings Lane, New Waltham, Grimsby DN37 0HB
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9.7 86 Reviews
  • The Grove Care Home, Grimsby
The Grove Care Home is a well-known and highly respected care home for older people set in peaceful surroundings in the pretty village of Waltham, just outside Grimsby.

With excellent staff and a homely environment, residents can enjoy the comforts of home whilst the having the assurance that the highly trained care team are on hand to help with any needs.

Residents enjoy spacious flats and rooms fitted to a high standard. They can personalise their flats with their own pictures and possessions. The Grove has been carefully thought out for all residents to maintain a high level of independence, from walk-in showers for ease of use, to kitchenettes in bedrooms to entertain families and friends privately.

The newly refurbished lounge and conservatory lead out onto a spacious patio enabling residents to relax and enjoy views of the country park. Residents can also now enjoy a pamper day in the newly added Elegance Hair Salon, or a hot drink in The Coffee Club Café. The home enjoys close ties with the local community and volunteers from the village often help out with events and activities enabling residents to maintain friendships, hobbies and interests. Residents enjoy a lively program of activities from gardening to crafts, painting and singing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact The Grove Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Lofts (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Respite care offered
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (65)

Visiting

  • The Grove Care Home is always open, visitors are welcome at any time.

Parking

  • Large on-site car park available.

The Grove Care Home Reviews (86)

Total of 86, showing 41-60
9.7

The Grove Care Home has a Review Score of 9.7 (9.686) out of 10, based on 24 reviews in the last 2 years. Over all time The Grove Care Home has 86 reviews.

Overall Experience

  • 57
  • 25
  • 3
  • 1
  • 0

Date Published

86
9
15
24
62

Review from Shirley M (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both I and my family can not speak highly enough about the care and compassion The Grove gives to our Dad, he has always been a proud man and a rock to us, so to see him suffer from Parkinson's and dementia is heartbreaking. He is so cared for and looked after and still keeping his dignity is a testament
to The Groves staff and carers, and we could not recommend them enough. Truly a superb care home run both lovingly and professionally. Thank you.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are very pleased to hear that you are satisfied with the care of your father and I will pass your kind words on to our staff team.

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Review from Mick O (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well cared for at The Grove. He is happy where he is; the staff always do their best. My only concern is the change of staffing can sometimes get confusing. The place is clean and in a lovely area.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are very pleased to hear that you are satisfied with the care of your father, it is a pleasure to care for him as part of our family here at The Grove.

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Review from AlisonB (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and make the residents feel that it is their home. When families could not visit over Christmas, they ensured all residents participated in the celebrations and enjoyed themselves. Putting photos on social media regularly is a real bonus when we can’t be together with our
mum. We really appreciate their dedication.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are delighted to hear that you are so pleased with the care of your mother, we are very happy to care for her here as part of our family at The Grove.

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Review from Philip H (Son-in-law of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault service at this home, particularly over the last 12-months. Staff and management have kept residents safe, and relatives fully informed of the well being of residents. The group management has invested in safe practices.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. We are very pleased to hear that you are satisfied with the care of your loved one and the communications during the pandemic. If you would like to discuss any areas where you think we could improve please do not hesitate to contact me on 01472 821127.

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Review from G H (Son of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at The Grove Care Home from the 10th December 2012 until unfortunately her death on the 26th May 2020, approx seven and a half years. During this time, she was visited by family very frequently, including myself. She always stated that everything about the staff and the home
was first class and could not be better. She always praised management, all senior and care staff, quality of food and activities stating she could not be happier. I, her son and family very strongly believe that The Grove should be given fist class top ratings. We had no concerns while she was in The Grove.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for taking the time to leave a review for The Grove Care Hom. I will pass your kind words on to our staff team. It was a pleasure to care for your Mother as part of our family at The Grove.

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Review from Claire B (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of The Grove for almost 4-years now, and in this time, I have seen many changes. The staff go above and beyond, and we particularly found that the night senior who has since left went above and beyond for my mum and always had time to speak to us, which I often miss as
staff are very busy, the night staff especially are always so busy to talk. One gentleman is a key asset, and my mum enjoys his company, and he’s always on hand to answer any questions we have. The food is better than it was, but still has room for improvement, but the activities have made a huge difference and it’s nice to see so many of the staff now getting involved, which they never did previously. I would have no hesitations in recommending The Grove to care for a loved one.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to write a review for The Grove Care Home, we are very pleased to hear that your mother is happy with us and we appreciate your feedback and will share your comments with our staff team.

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Review from Daniel M (Son of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by the staff and management of The Grove has been exemplary, not just over the stated month of June this year but over the past twelve months and in particular, the period during 'lockdown' during the COVID-19 pandemic. Staff, including Nursing, Carers, receptionists and auxiliary
have proven their dedication to their profession, times over. Thank you all for your professionalism and caring, during this time especially. You are truly wonderful people.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for taking the time to write a review for The Grove, your positive feedback and comments are very much appreciated, I will make sure that they are passed on to the staff team.

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Review from Sue S (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident in The Grove and we as a family cannot fault the care of the whole team. They keep the residents' minds active with various activities which stimulate them and entertain. Throughout COVID lockdown staff have even done some hairdressing which was very well received.
If there
is a health problem it is attended to immediately and communicated to the family. The food is excellent (according to my mum) and the place is very clean and the staff so friendly.
I would not hesitate to recommend.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for your lovely review of The Grove Care Home, we appreciate you taking the time to write this. I will pass on your comments and feedback to the staff team.

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Review from Jaime leigh B (Granddaughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot rate The Grove highly enough! After looking after and living with my Grandmother for the last 3 years it was a hard decision accepting respite and eventually longer term care, for now, however, The Grove completely put all my worries at ease. The staff are amazing and will go above and beyond.
They are so calm and understanding with their residents and always go the extra mile. The amount of activities that are put on is an added bonus, and the facilities are lovely! The bedrooms are bright and personal effects are encouraged to be put up wherever they can. Whenever I speak to my Grandma she always raves about the food, especially the puddings and sweet treats they give out! It's an especially good place for sociable people who have the company of other residents (along with activities) all day in the lounge, but can pop back to their rooms for a bit of downtime whenever needed!
5* service 24 hours a day 7 days a week!

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to review The Grove Care Home, it's wonderful to hear how happy your Grandmother is and how much she's enjoying the food, activities and company. I will pass your comments and feedback on to the staff team too.

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Review from Vanessa C (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Mum go into residential care was one of the hardest things my sister and I have ever had to deal with.
The Grove has helped us every step of the way, we cannot believe how well mum is doing; she is thriving and happy.
The staff are so nice, friendly and professional.
This is mums home now,
and we feel she couldn’t be better cared for.

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Review from Janet J (Relative of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather-in-law is so well cared for. He is settled and happy in his own way and is very well cared for. He enjoys the activities, especially the pantomime at Christmas time. He thoroughly enjoys his meals and his wife (my mother) has lunch with him once a week and the food looks and is delicious.

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Review from Susan T (Friend of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an ex care assistant, I would like to say how impressed I am with the care in this home. Nothing seems to be enough trouble.

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Review from P D (Wife of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite pleased with the care and attention my husband receives and find everyone friendly and caring on the whole.

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Review from S R (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked round several homes before choosing The Grove. From the moment we first arrived we were greeted in a warm, caring, friendly way. Most importantly they spoke directly to mum and didn't ignore her in favour of my sister and I. Mum has Alzheimer's and is thriving at The Grove. She looks so well
now, clean and very well fed. The staff are all so lovely and nothing is too much trouble. I am so pleased we found the perfect place for her and have no hesitation in highly recommending this care home.

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Review from G D (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic! I felt happy knowing mom was being cared for and she was happy.
Some of the activities were childish mum thought.

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Review from Lynne D (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the year my father was resident here (untill his recent death) we were regular visitors, and always witnessed the care of my father by the staff to be friendly, respectful and cheerful, and they brought out his sense of humour. The home itself is spacious, bright and smelt pleasant, unlike several
other homes we looked round. All staff, from front of staff to laundry staff were very caring and the nursing care he received on last 2 weeks of life was exceptional. Activities were good too. As relatives we were also treated with kindness.

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Review from Pamela R (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very kind and attentive - Mum is treated as an individual. I am kept informed. The activities programme is especially good for stimulating and socialising residents. I find the reception and admin ladies extremely helpful also.

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Review from R R (Nephew of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff always. Great facilities.

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Review from A B (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy that Mum is well cared for at The Grove. Staff are kind and treat her with respect and good humour. Activities are varied and plentiful and I am grateful for the chiropody and hairdressing services provided.
Mum always seems to enjoy the food and is given a good selection of choice.
The location of The Grove is beautiful, overlooking Grove Park, of which Mum's room has a lovely view.
Of late, Mum has been taken on several nice outings to garden centres and tea rooms and the staff have taken excellent care of her.
I am very impressed with the new manageress of The Grove who is very caring and promises to improve things even more.
A big thank you to all staff.

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Review from Diana S (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring staff. Bells aren't always answered as promptly as the resident would like.
The resident finds she is left sitting on the toilet whilst the staff member pops elsewhere. Not always the case but not always comfortable or dignified. Staff seemed overloaded with work.
Feel activities
have been on a back burner because of the activities member being off sick.
Not always explained to the resident if to happen. Sometimes the room is used for meetings, etc. even though it is known the room is to be used for an activity.
Mum has also been left sitting on the side of the bed whilst being dressed and the carer has then for some reason left the room. In both this and the toilet situation Mum feels quite vulnerable. Should she fall she'd have no means of contacting anyone. I am also concerned about it obviously. I must emphasise that apart from things mentioned we are happy.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for The Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for The Grove Care Home is calculated as follows: ( (219 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 283 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grove Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (3)

Kelly

Kelly Lofts

Job Title: Home Manager

Joined: 2019

Kelly is our Home Manager at The Grove Care Home, she has many years of experience in the care sector and is passionate about providing the very best person-centred care for our residents.

Ros

Ros Wells

Job Title: Customer Relations Manager

Joined: 2018

Ros has over twenty years experience in the private health care sector, she started her working life in nursing, working as a District Nurse and in Community Hospitals in London. For the last five years she has managed care homes in London and has returned to her native Lincolnshire to take up her position as Customer Relations Manager at The Grove Care Home.

Mel

Mel Smalley

Job Title: Senior Carer

Joined: 2001

Mel has been at The Grove for over 16 years starting as a carer, she has worked as a night Senior and now day Senior Carer. Mel has seen lots of changes at The Grove over the years.
"It's been great to really get to know all the residents in the long term, a few of which have been here since I started working at The Grove. We also have a great team of volunteers here at The Grove who do an amazing job running art groups, bingo sessions and helping out at events, there's a great atmosphere here".


Mel enjoys seeing the residents enjoying themselves especially when there's music and entertainment for them to sing along to.
Mel lives locally and has 4 children and 5 grandchildren, she has NVQ level 3 and specialist medication training.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Grove Care Home to verify any information. View our terms and conditions. The Grove Care Home has an Enhanced Service - more info.