Baytree Court is a 34 bed registered care facility, providing residential care for people over the age of 65. The home is conveniently located close to Scunthorpe town centre and enjoys easy access to the M18, M180, M181 and the local bus station.
All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. Beautifully appointed lounge and dining facilities are available throughout the home, where residents can enjoy home cooked meals and afternoon tea with family and friends.
A varied activities programme is available to residents, including outings to the local area, which is excellent for both entertainment and heritage, with a theatre and cinema nearby, as well as a museum and country park. Peace and quiet can also be enjoyed in the beautiful and accessible gardens that surround the home.
The facility is also open to the respite needs of local home care workers, looking to assist the local community offering various activities and outings to residents.
Baytree Court is one of the leading care homes in Scunthorpe for older people with a wide range of personal health needs, and the home was featured as one of the 'Top 20 Recommended Care Homes in Yorkshire & The Humber' by carehome.co.uk in 2017.
Fees at Baytree Court are dependent on the needs of the individual resident, but more information can be provided by the Service Manager in the home.
Group: The Holmes Care (Group) Ltd
Person in charge: Stella Brackenbury (Service Manager)
Local Authority / Social Services: North Lincolnshire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Polish
Single Rooms: 34
Rooms with ensuite WC: 34
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Easy access to M18, M180 and M181 motorways.
Visiting:
Open door policy
Parking:
20 spaces located at the front of the building.
Latest Care Quality Commission* Report on Baytree Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Baytree Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Baytree Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.665 for Baytree Court is calculated as follows: ( (214 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 275 Ratings = 4.665
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.882 Points relating to the number of positive Reviews for Baytree Court is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6.8 Target = 0.882
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Baytree Court has a Review Score of 9.5 (9.547) from 23 Reviews
Review submitted from a Website Submission by Linda (Daughter of Resident) on Friday 20 April 2018. Relates to April 2018.
My mother who is 88 went to Baytree Court one year ago for respite care due to her physical and memory problems, she loved it so much she didn’t want to return home. The staff look after mum like she was their own, she wants for nothing and is so happy which is a huge relief for our family. All the services from the food, cleanliness, care and activities are excellent. Thank you to all concerned at Baytree Court for everything you do, all homes should be like this.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 23 Apr 2018:
Dear Linda, thank you for your kind words about Baytree Court, we are pleased to hear that you are happy with the service provided.
Review submitted from a Website Submission by Graham T (Son of Resident) on Wednesday 11 April 2018. Relates to March 2018.
Mum came for respite from the hospital only to find on admission that her room had a divider that was a standard door to the adjacent room!
The adjacent occupant had his TV back to the door and it was like being in the same room but no control at all over sound volume - Respite, no chance.
Only stayed 5 days absolutely appalling.
How likely would you be to recommend Baytree Court? Extremely Unlikely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 19 Apr 2018:
Dear Graham,
Thank you for taking the time to leave feedback about Baytree Court, as part of the home's continuous development we would invite you to raise any concerns directly to the home. This will help us to resolve any issues you have and will ensure we continue to meet the needs of our clients and their families.
Review submitted from a Postal Card by Kath (Sister of Resident) on Friday 2 March 2018. Relates to February 2018.
My sister is in Baytree Court and I am very satisfied with her care. The meals are very tempting (although my sister doesn't eat much) she loves the pudding. The staff are very friendly and will go out of their way to help in anyway they can. It's clean.
How likely would you be to recommend Baytree Court? Extremely Likely
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Review submitted from a Website Submission by Colin G (Son of Resident) on Wednesday 22 November 2017. Relates to November 2017.
Two years ago we had to find a home for my mother to be happy in. After extensive research we considered Baytree Court to be of a suitable standard for my mother's needs. The care has proved to be exceptional, management approachable and facilities offered were of a very high standard.
Sadly my mother was recently admitted to hospital and passed away. The time my mother spent at Baytree Court proved to be a happy time and as a family, we feel they made her comfortable and she had made lots of friends.
The home was exceptionally clean and tidy every time we visited and was well run. Food was of a high standard with lots of variety.
Credit goes to everyone at Baytree Court and I can highly recommend Baytree Court to any family looking for residential care. Thank you so much for everything you did for her.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 23 Nov 2017:
Dear Colin,
Thank you very much for your kind words about Baytree Court we are so pleased to hear that you were happy with the care provided to your mother, and thank you again for taking the time to leave a review.
Review submitted from a Website Submission by Norma G (Daughter-in-law of Resident) on Sunday 25 June 2017. Relates to June 2017.
I have been visiting Baytree Court now for over 18 months and I find the home and staff to be as welcoming and friendly since the day we first came to look round. Nothing is ever too much trouble for them and they go out of their way to help and please residents. I have never seen a care home with so much going on for the residents to enjoy. My mother-in-law enjoys the activities and entertainment provided and sits and looks at the event list in depth and tells us when the next flower arranging etc is. She particularly enjoys the church service and really looks forward to that. I cannot find words to express how grateful mum-in-law feels, and as do the family, so it is just going to be a massive THANK YOU TO EVERYONE!
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 26 Jun 2017:
Dear Norma, thank you for taking the time to leave such a wonderful review.
Review submitted from a Website Submission by Elaine J (Daughter of Resident) on Sunday 25 June 2017. Relates to March 2017.
After attending my mother's birthday party that was provided by Baytree Court, any visions of a care home went completely out of the window. We had an afternoon tea party in the beautiful vintage tea room that they created and 5 of her closest friends were invited. They were all excited because they had managed to keep it all a secret from my mom and balloons and banners were put up and a beautiful birthday cake was made by the cook. One of the members of staff had given up her afternoon off to be a waitress. We had a lovely tea with vintage tea pots and plates all relevant to the décor which added to the moment. I would like to thank all the staff for all their kindness over the the last 2 years and I would recommend any one looking for a care home to give Baytree Court serious consideration .
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 26 Jun 2017:
Dear Elaine, Thank for your kind words about Baytree Court, we are so glad your mother enjoyed celebrating her birthday in the home.
Review submitted from a Postal Card by Gail B (Daughter of Resident) on Tuesday 9 May 2017. Relates to May 2017.
I am very impressed with the high level of care and attention given to the residents in Baytree Court. I have cared for my mother for 25 years and this is the only care home that gives the service that you would want for your mother. They welcome your visits to the home and even provide an excellent afternoon tearoom where you can enjoy your mother's company in civilised surroundings. There are plenty fo lounges each with a different feel to them. Food quality is very good and there is plenty of it. Towels are kept clean and new no rough ones here. The staff are very attentive and kind, they love to chatter to the residents.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 10 May 2017:
Dear Gail, Thank you for taking the time to leave such a lovely review, we really appreciate your kind words about Baytree Court.
Review submitted from a Postal Card by P S (Husband of Resident) on Wednesday 15 March 2017. Relates to February 2017.
The care offered is very good. The staff are helpful. The manager and admin staff are excellent.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 16 Mar 2017:
Dear Peter, thank you for taking the time to leave a lovely review.
Review submitted from a Postal Card by Carol M (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
My Mum is extremely happy visiting Baytree Court for periods of respite when I am away. Should the need ever arise for her to go into permanent residential care this would be her first choice.
The staff are extremely polite, helpful and friendly.
Her being able to go there is a huge weight off my mind.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 13 Mar 2017:
Dear Carol, we are so pleased to hear that your mother has previously enjoyed staying at Baytree Court and thank you for your kind comments about the home.
Review submitted from a Postal Card by Olive B (Daughter of Resident) on Thursday 9 March 2017. Relates to July 2016.
The manager and all at Baytree are the most friendly and caring people I've met. Nothing is too much for any of them. My mother has been in Baytree Court for eighteen months now and can be very demanding but they all seem to understand her and help her in whichever way they can. My thanks go to all at Baytree for the care and understanding they give my mother who has dementia.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 09 Mar 2017:
Dear Olive, thank you so much for your kinds words, we are glad your mother is settled and content at Baytree Court.
Review submitted from a Postal Card by Carol M (Daughter of Resident) on Wednesday 1 February 2017. Relates to January 2017.
This review relates to my mother's care in Baytree Court residential. The care she received was excellent. Since before Christmas of this year, my mum's health started to fail. Mum has been in the home for full-time care since January 2016 and before that for respite care for such times as holidays for myself. In early January 2017, I got a call to say mum was not very good so I went straight away. The paramedics were called, but my mum, who was 96 years old and very sound of mind said "No hospital" which I totally agreed with her wishes. The local doctor was called and the home manager agreed they would manage my mum there. The care my mum and I received was marvellous. I stayed all night and mum passed away peacefully a day later just as we both wished. The support we received helped us achieve the end my mum wanted.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 01 Feb 2017:
Dear Carol,
Thank you for your kind words, we are so pleased to hear your positive comments about Baytree Court and the care your mother received whilst a resident here.
Review submitted from a Website Submission by David Hall (Nephew of Resident) on Sunday 9 October 2016. Relates to October 2016.
Very friendly homely feeling the care home the staff are always willing to help. The staff treat the residents as friends a great place to stay or visit. From looking around other homes this is a quieter calmer home.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 10 Oct 2016:
Thanks David for your kind words.
Review submitted from a Postal Card by Jean M (Resident) on Wednesday 17 August 2016. Relates to July 2016.
I came here for respite care after a fall at my home on the recommendation of my best friend. Her mother in law has been a resident here since May 2013. I cannot stress the care and support I have received at all times. Nothing is too much trouble for all the staff.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 17 Aug 2016:
Thank you Jean for your kind words. We are glad you are enjoying your stay with us at Baytree Court.
Review submitted from a Postal Card by Anne (Daughter of Resident) on Friday 29 July 2016. Relates to July 2016.
Our mum has been a resident at Baytree Court for over 3 years. We truly cannot give enough praise to all the amazing staff there. Nothing is too much trouble for them and every member of staff from manager, carers, chef, kitchen and cleaners do their utmost to make Baytree a home from home residence, for residents and their families. I have recommended Baytree to many. Cleanliness is top notch, food is excellent, fabulous home cooking with a great selection of food. The care mum receives from these lovely carers is second to none, they are like family to her and us. We really couldn't ask for more. Mum deserves the best and at Baytree she has got it!
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 29 Jul 2016:
Thank you Anne for your kind words. We are so pleased that your mum is happy at Baytree Court.
Review submitted from a Website Submission by Geoff B (Nephew of Resident) on Monday 30 May 2016. Relates to May 2016.
I have found the staff to be pleasant and caring whilst looking after my relative. The home is always clean and tidy. If I require any information about his health or needs my questions are always answered straight away if possible. The main thing is that he seems to be, for the most part, happy!
How likely would you be to recommend Baytree Court? Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 31 May 2016:
Thanks Geoff for your kind words.
Review submitted from a Website Submission by Ann K (Daughter of Resident) on Saturday 28 May 2016. Relates to May 2016.
My mother has been at Baytree for six months and has settled in with the help of the wonderful staff, who take the time to sit and listen to her. I can not fault the care home. My mother has dementia and gets upset if family are not there. The staff have helped her by being there for her and calming her down. If it were not for the staff I don't think my mother would be here with us, as she is now 92. A big thank you to all at Baytree.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 31 May 2016:
Thanks for your kind words Ann, good to hear Mum is happy with us.
Review submitted from a Website Submission by John P (Son of Resident) on Friday 27 May 2016. Relates to May 2016.
Wonderful place. My mother has been resident for two years annd is very happy. They recently had a birthday party for her with a singer and a birthday cake made by the chef. As she is now over 100 she finds it difficult to take part in many of the activities.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 27 May 2016:
Thanks John for your kind words, we are glad your mum enjoyed her recent party.
Review submitted from a Website Submission by Stewart S (Son of Resident) on Thursday 26 May 2016. Relates to May 2016.
The care given to my mother has exceeded my expectations.
Anyone who has a 90+ year old relative understands the concerns raised when they leave their home environment and go into care permanently.
Baytree have provided that with the environment and the quality of the staff and management.
While I have had the opportunity to spend time with my mum in her room, I have also been invited to eat with my mum at mealtimes.
Usually this was not pre-planned but as I have had an opportunity to visit unannounced.
Each time the food has been good quality and the residents appear to enjoy the meals.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 26 May 2016:
Thanks for your kind words Stewart
Review submitted from a Postal Card by Lindsay (Daughter of Resident) on Tuesday 17 May 2016. Relates to April 2016.
The care mum receives at Baytree Court Care Home is consistently good. Mum has dementia and is a faller not a good combination, but the home has provided her with a pressure mat and as soon as she stands on it the carers know she is moving about and check she is ok. She did have recent fall following which she became more confused and the staff immediately called the care team who admitted her to hospital. There is no doubt my sister and myself could not now look after mum at home 24 hours a day. But we are content in the knowledge that mum receives excellent care and compassion at Baytree Court Care Home.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 17 May 2016:
Thanks Lindsey for your kind words, we are pleased that your mum is happy with us at Baytree Court.
Review submitted from a Postal Card by P R (Grandson of Resident) on Monday 25 April 2016. Relates to April 2016.
Been great to her, well looked after and a lot of patience.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 25 Apr 2016:
Thank you for your kind words.
Review submitted from a Website Submission by A R (Son of Resident) on Sunday 17 April 2016. Relates to April 2016.
I find the staff to be polite well presented and helpful. The manager and deputy are approachable and the manager's door is always open. I have noticed that the staff will go that extra mile to assist you and always have time for you.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 18 Apr 2016:
Thanks for your kind words.
Review submitted from a Postal Card by Michael (Son of Resident) on Tuesday 23 February 2016. Relates to December 2015.
The care was very good for my mother. The staff were always friendly and considerate and made us feel welcome. The environment was always clean and tidy. Her husband was always made to feel at home and welcome. She was in Baytree for nearly 5 years.
How likely would you be to recommend Baytree Court? Extremely Likely
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Stella Brackenbury, Service Manager at Baytree Court responded to this review on 23 Feb 2016:
Thanks for your kind words Michael.
Review submitted from a Postal Card by S W (Son of Resident) on Tuesday 9 February 2016. Relates to January 2016.
My and my mothers experience of Baytree Court is excellent service. She is cared for by the staff with dignity and I am treated with respect and kindness from staff and management. Any problems with health or anything else is dealt with straight away. There are no restrictions on visiting and having the room as the resident wishes to make it like home as much as possible. My mothers health and well being has improved since been there and we are both very happy and stress free.
How likely would you be to recommend Baytree Court? Extremely Likely
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Dawn Wightman, Marketing and Communications manager at Baytree Court responded to this review on 09 Feb 2016:
Thank you for your kind words. We are very glad to hear that your mother is extremely happy with us at Baytree Court.
February 2018
Recipient: The Holmes Care (Group) Ltd
Date: Thursday 01 Feb 2018
April 2017
Recipient: The Holmes Care (Group) Ltd
Date: Saturday 01 Apr 2017
Job Title: Service Manager
Description:
Stella has been working in the care home sector since 1990 and has vast experience of working with the elderly, and people with learning difficulties.
She currently holds an NVQ level 2 in Direct Care as well as a Registered Managers Award.
There are currently no Care Home Idol entrants who have performed at Baytree Court