Baytree Court, Scunthorpe, North Lincolnshire
Baytree Court, Scunthorpe, North Lincolnshire
Baytree Court, Scunthorpe, North Lincolnshire

Baytree Court Care Home is located in a pleasant area of Scunthorpe. A team of experienced care workers provide an effective residential care service to older people with a wide range of personal health needs.

The facility is also open to the respite needs of local home care workers, looking to assist the local community while benefiting from strong links to offer various activities and outings to its residents. All meals are home cooked with all dietary needs catered for.

The area is excellent for both entertainment and heritage, with a theatre and cinema nearby, as well as a museum and country park.

Fees are dependent on the needs of the individual resident but more information can be provided by the home.

Group: The Holmes Care (Group) Ltd

Person in charge: Stella Brackenbury (Service Manager)

Local Authority / Social Services: North Lincolnshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 34

Rooms with ensuite WC: 34

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Easy access to M18, M180 and M181 motorways.

Visiting:

Open door policy

Parking:

20 spaces located at the front of the building.

Latest Care Quality Commission* Report on Baytree Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Baytree Court has a Review Score of 9.8 (9.791)

The Review Score of 9.8 (maximum of 10) for Baytree Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Baytree Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.791 for Baytree Court is calculated as follows: ( (191 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 239 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Baytree Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Baytree Court?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Baytree Court

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • Nephew of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

I have been visiting Baytree Court now for over 18 months and I find the home and staff to be as welcoming and friendly since the day we first came to look round. Nothing is ever too much trouble for them and they go out of their way to help and please residents. I have never seen a care home with so much going on for the residents to enjoy. My mother-in-law enjoys the activities and entertainment provided and sits and looks at the event list in depth and tells us when the next flower arranging etc is. She particularly enjoys the church service and really looks forward to that. I cannot find words to express how grateful mum-in-law feels, and as do the family, so it is just going to be a massive THANK YOU TO EVERYONE!

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 26 Jun 2017:

Dear Norma, thank you for taking the time to leave such a wonderful review.

After attending my mother's birthday party that was provided by Baytree Court, any visions of a care home went completely out of the window. We had an afternoon tea party in the beautiful vintage tea room that they created and 5 of her closest friends were invited. They were all excited because they had managed to keep it all a secret from my mom and balloons and banners were put up and a beautiful birthday cake was made by the cook. One of the members of staff had given up her afternoon off to be a waitress. We had a lovely tea with vintage tea pots and plates all relevant to the d├ęcor which added to the moment. I would like to thank all the staff for all their kindness over the the last 2 years and I would recommend any one looking for a care home to give Baytree Court serious consideration .

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 26 Jun 2017:

Dear Elaine, Thank for your kind words about Baytree Court, we are so glad your mother enjoyed celebrating her birthday in the home.

I would like to start by giving a big thank you to all the management and staff for making my mothers birthday a day for her to remember. Tea was served in the new tearoom for family and some wonderful friends she has made whilst living at Baytree. Her comments were "who would have thought being in a home they would do such a wonderful thing like this, I didn't think it would ever be like this, and the tea provided was beautiful along with a lovely cake". It was a pleasure to see her laughing and enjoying the company of other residents, which has all been down to the wonderful staff encouraging my mother to join in and enjoy the activities provided on a Monday to Friday basis. Nothing is perfect in life but Baytree makes it as close as they can to be perfect and it's a credit to everyone involved. Well done!

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 26 Jun 2017:

Dear Colin, we truly appreciate your kind words about Baytree Court and are delighted your mother enjoyed her birthday at the home.

I am very impressed with the high level of care and attention given to the residents in Baytree Court. I have cared for my mother for 25 years and this is the only care home that gives the service that you would want for your mother. They welcome your visits to the home and even provide an excellent afternoon tearoom where you can enjoy your mother's company in civilised surroundings. There are plenty fo lounges each with a different feel to them. Food quality is very good and there is plenty of it. Towels are kept clean and new no rough ones here. The staff are very attentive and kind, they love to chatter to the residents.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 10 May 2017:

Dear Gail, Thank you for taking the time to leave such a lovely review, we really appreciate your kind words about Baytree Court.

The care offered is very good. The staff are helpful. The manager and admin staff are excellent.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 16 Mar 2017:

Dear Peter, thank you for taking the time to leave a lovely review.

My Mum is extremely happy visiting Baytree Court for periods of respite when I am away. Should the need ever arise for her to go into permanent residential care this would be her first choice.
The staff are extremely polite, helpful and friendly.
Her being able to go there is a huge weight off my mind.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 13 Mar 2017:

Dear Carol, we are so pleased to hear that your mother has previously enjoyed staying at Baytree Court and thank you for your kind comments about the home.

The manager and all at Baytree are the most friendly and caring people I've met. Nothing is too much for any of them. My mother has been in Baytree Court for eighteen months now and can be very demanding but they all seem to understand her and help her in whichever way they can. My thanks go to all at Baytree for the care and understanding they give my mother who has dementia.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 09 Mar 2017:

Dear Olive, thank you so much for your kinds words, we are glad your mother is settled and content at Baytree Court.

This review relates to my mother's care in Baytree Court residential. The care she received was excellent. Since before Christmas of this year, my mum's health started to fail. Mum has been in the home for full-time care since January 2016 and before that for respite care for such times as holidays for myself. In early January 2017, I got a call to say mum was not very good so I went straight away. The paramedics were called, but my mum, who was 96 years old and very sound of mind said "No hospital" which I totally agreed with her wishes. The local doctor was called and the home manager agreed they would manage my mum there. The care my mum and I received was marvellous. I stayed all night and mum passed away peacefully a day later just as we both wished. The support we received helped us achieve the end my mum wanted.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 01 Feb 2017:

Dear Carol,
Thank you for your kind words, we are so pleased to hear your positive comments about Baytree Court and the care your mother received whilst a resident here.

Very friendly homely feeling the care home the staff are always willing to help. The staff treat the residents as friends a great place to stay or visit. From looking around other homes this is a quieter calmer home.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 10 Oct 2016:

Thanks David for your kind words.

I came here for respite care after a fall at my home on the recommendation of my best friend. Her mother in law has been a resident here since May 2013. I cannot stress the care and support I have received at all times. Nothing is too much trouble for all the staff.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 17 Aug 2016:

Thank you Jean for your kind words. We are glad you are enjoying your stay with us at Baytree Court.

Our mum has been a resident at Baytree Court for over 3 years. We truly cannot give enough praise to all the amazing staff there. Nothing is too much trouble for them and every member of staff from manager, carers, chef, kitchen and cleaners do their utmost to make Baytree a home from home residence, for residents and their families. I have recommended Baytree to many. Cleanliness is top notch, food is excellent, fabulous home cooking with a great selection of food. The care mum receives from these lovely carers is second to none, they are like family to her and us. We really couldn't ask for more. Mum deserves the best and at Baytree she has got it!

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 29 Jul 2016:

Thank you Anne for your kind words. We are so pleased that your mum is happy at Baytree Court.

I have found the staff to be pleasant and caring whilst looking after my relative. The home is always clean and tidy. If I require any information about his health or needs my questions are always answered straight away if possible. The main thing is that he seems to be, for the most part, happy!

How likely would you be to recommend Baytree Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Don't Know

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 31 May 2016:

Thanks Geoff for your kind words.

My mother has been at Baytree for six months and has settled in with the help of the wonderful staff, who take the time to sit and listen to her. I can not fault the care home. My mother has dementia and gets upset if family are not there. The staff have helped her by being there for her and calming her down. If it were not for the staff I don't think my mother would be here with us, as she is now 92. A big thank you to all at Baytree.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 31 May 2016:

Thanks for your kind words Ann, good to hear Mum is happy with us.

Wonderful place. My mother has been resident for two years annd is very happy. They recently had a birthday party for her with a singer and a birthday cake made by the chef. As she is now over 100 she finds it difficult to take part in many of the activities.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 27 May 2016:

Thanks John for your kind words, we are glad your mum enjoyed her recent party.

The care given to my mother has exceeded my expectations.
Anyone who has a 90+ year old relative understands the concerns raised when they leave their home environment and go into care permanently.
Baytree have provided that with the environment and the quality of the staff and management.

While I have had the opportunity to spend time with my mum in her room, I have also been invited to eat with my mum at mealtimes.
Usually this was not pre-planned but as I have had an opportunity to visit unannounced.
Each time the food has been good quality and the residents appear to enjoy the meals.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 26 May 2016:

Thanks for your kind words Stewart

The care mum receives at Baytree Court Care Home is consistently good. Mum has dementia and is a faller not a good combination, but the home has provided her with a pressure mat and as soon as she stands on it the carers know she is moving about and check she is ok. She did have recent fall following which she became more confused and the staff immediately called the care team who admitted her to hospital. There is no doubt my sister and myself could not now look after mum at home 24 hours a day. But we are content in the knowledge that mum receives excellent care and compassion at Baytree Court Care Home.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 17 May 2016:

Thanks Lindsey for your kind words, we are pleased that your mum is happy with us at Baytree Court.

Been great to her, well looked after and a lot of patience.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 25 Apr 2016:

Thank you for your kind words.

I find the staff to be polite well presented and helpful. The manager and deputy are approachable and the manager's door is always open. I have noticed that the staff will go that extra mile to assist you and always have time for you.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 18 Apr 2016:

Thanks for your kind words.

The care was very good for my mother. The staff were always friendly and considerate and made us feel welcome. The environment was always clean and tidy. Her husband was always made to feel at home and welcome. She was in Baytree for nearly 5 years.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Stella Brackenbury, Service Manager at Baytree Court responded to this review on 23 Feb 2016:

Thanks for your kind words Michael.

My and my mothers experience of Baytree Court is excellent service. She is cared for by the staff with dignity and I am treated with respect and kindness from staff and management. Any problems with health or anything else is dealt with straight away. There are no restrictions on visiting and having the room as the resident wishes to make it like home as much as possible. My mothers health and well being has improved since been there and we are both very happy and stress free.

How likely would you be to recommend Baytree Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dawn Wightman, Marketing and Communications manager at Baytree Court responded to this review on 09 Feb 2016:

Thank you for your kind words. We are very glad to hear that your mother is extremely happy with us at Baytree Court.

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Awards / Recognitions

Job Vacancies

Staff Profiles

No image found

Stella Brackenbury

Job Title: Service Manager

Description:

Stella has been working in the care home sector since 1990 and has vast experience of working with the elderly, and people with learning difficulties.

She currently holds an NVQ level 2 in Direct Care as well as a Registered Managers Award.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Baytree Court