Baytree Court

Normanby Road, Scunthorpe DN15 6AR
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9.7 52 Reviews
  • Baytree Court, Scunthorpe
Baytree Court is a friendly, welcoming home with a beautifully appointed lounge, and it’s own designated tea room where residents can enjoy home cooked meals and afternoon tea with family and friends.

The home also benefits from its very own bar which is enjoyed all year round to celebrate social events, a tune or two from the piano, or just a chill out area to enjoy a Sunday afternoon after dinner. It really comes into its own in the summer where its doors lead out to the garden so that residents can enjoy an afternoon in the sun.

The person-centred care enables residents to keep on doing the things they’ve always loved. Life at Baytree allows residents to enjoy some of their favourite pastimes; so they’ll be able to clean, help out in the garden, prepare meals and even enjoy singing and exercise sessions in the local community.

A jam-packed activities programme is available to residents, including outings to the local area, which is excellent for both entertainment and heritage, with a theatre and cinema nearby, as well as a museum and country park. Each week residents can take a look and choose what they would like to participate in.

Pop in for a visit and see for yourself what makes Baytree Court so different.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lindsay Watson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)

Visiting

  • Open door policy

Parking

  • 20 spaces located at the front of the building.

Baytree Court Reviews (52)

9.7

Baytree Court has a Review Score of 9.7 (9.681) out of 10, based on 12 reviews in the last 2 years.
Over all time Baytree Court has 52 reviews.

Overall Experience
  • 41
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Date Published
  • 52
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  • 12
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Reviewer Connection to Baytree Court
  • 24
  • 9
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Total of 52, showing 41-52
Review from Carol M (Daughter of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review relates to my mother's care in Baytree Court residential. The care she received was excellent. Since before Christmas of this year, my mum's health started to fail. Mum has been in the home for full-time care since January 2016 and before that for respite care for such times as holidays
for myself. In early January 2017, I got a call to say mum was not very good so I went straight away. The paramedics were called, but my mum, who was 96 years old and very sound of mind said "No hospital" which I totally agreed with her wishes. The local doctor was called and the home manager agreed they would manage my mum there. The care my mum and I received was marvellous. I stayed all night and mum passed away peacefully a day later just as we both wished. The support we received helped us achieve the end my mum wanted.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Dear Carol,
Thank you for your kind words, we are so pleased to hear your positive comments about Baytree Court and the care your mother received whilst a resident here.

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Review from David H (Nephew of Resident) published on 10 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly homely feeling the care home the staff are always willing to help. The staff treat the residents as friends a great place to stay or visit. From looking around other homes this is a quieter calmer home.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Thanks David for your kind words.

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Review from Jean M (Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for respite care after a fall at my home on the recommendation of my best friend. Her mother in law has been a resident here since May 2013. I cannot stress the care and support I have received at all times. Nothing is too much trouble for all the staff.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Thank you Jean for your kind words. We are glad you are enjoying your stay with us at Baytree Court.

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Review from Anne (Daughter of Resident) published on 29 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at Baytree Court for over 3 years. We truly cannot give enough praise to all the amazing staff there. Nothing is too much trouble for them and every member of staff from manager, carers, chef, kitchen and cleaners do their utmost to make Baytree a home from home residence,
for residents and their families. I have recommended Baytree to many. Cleanliness is top notch, food is excellent, fabulous home cooking with a great selection of food. The care mum receives from these lovely carers is second to none, they are like family to her and us. We really couldn't ask for more. Mum deserves the best and at Baytree she has got it!
Reply from Stella Brackenbury, Service Manager at Baytree Court

Thank you Anne for your kind words. We are so pleased that your mum is happy at Baytree Court.

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Review from Geoff B (Nephew of Resident) published on 31 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the staff to be pleasant and caring whilst looking after my relative. The home is always clean and tidy. If I require any information about his health or needs my questions are always answered straight away if possible. The main thing is that he seems to be, for the most part, happy!
Reply from Stella Brackenbury, Service Manager at Baytree Court

Thanks Geoff for your kind words.

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Review from John P (Son of Resident) published on 31 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful place. My mother has been resident for two years annd is very happy. They recently had a birthday party for her with a singer and a birthday cake made by the chef. As she is now over 100 she finds it difficult to take part in many of the activities.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Thanks John for your kind words, we are glad your mum enjoyed her recent party.

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Review from Ann K (Daughter of Resident) published on 31 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Baytree for six months and has settled in with the help of the wonderful staff, who take the time to sit and listen to her. I can not fault the care home. My mother has dementia and gets upset if family are not there. The staff have helped her by being there for her and calming
her down. If it were not for the staff I don't think my mother would be here with us, as she is now 92. A big thank you to all at Baytree.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Thanks for your kind words Ann, good to hear Mum is happy with us.

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Review from Lindsay (Daughter of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care mum receives at Baytree Court Care Home is consistently good. Mum has dementia and is a faller not a good combination, but the home has provided her with a pressure mat and as soon as she stands on it the carers know she is moving about and check she is ok. She did have recent fall following
which she became more confused and the staff immediately called the care team who admitted her to hospital. There is no doubt my sister and myself could not now look after mum at home 24 hours a day. But we are content in the knowledge that mum receives excellent care and compassion at Baytree Court Care Home.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Thanks Lindsey for your kind words, we are pleased that your mum is happy with us at Baytree Court.

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Review from P R (Grandson of Resident) published on 26 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been great to her, well looked after and a lot of patience.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Thank you for your kind words.

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Review from A R (Son of Resident) published on 19 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff to be polite well presented and helpful. The manager and deputy are approachable and the manager's door is always open. I have noticed that the staff will go that extra mile to assist you and always have time for you.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Thanks for your kind words.

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Review from Michael (Son of Resident) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care was very good for my mother. The staff were always friendly and considerate and made us feel welcome. The environment was always clean and tidy. Her husband was always made to feel at home and welcome. She was in Baytree for nearly 5 years.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Thanks for your kind words Michael.

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Review from S W (Son of Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My and my mothers experience of Baytree Court is excellent service. She is cared for by the staff with dignity and I am treated with respect and kindness from staff and management. Any problems with health or anything else is dealt with straight away. There are no restrictions on visiting and having
the room as the resident wishes to make it like home as much as possible. My mothers health and well being has improved since been there and we are both very happy and stress free.
Reply from Dawn Wightman, Marketing and Communications manager at Baytree Court

Thank you for your kind words. We are very glad to hear that your mother is extremely happy with us at Baytree Court.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Baytree Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Baytree Court is calculated as follows: ( (104 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 144 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Baytree Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Lindsay

Lindsay Watson

Job Title: Service Manager Joined: 2025

"I am a dedicated and experienced home manager with a strong background in leading residential services. With a proven track record of delivering high-quality, person-centred care, I specialise in creating a safe, nurturing environment where residents can thrive.


I bring expertise in compliance, staff leadership, safeguarding, and continuous service improvement, underpinned by commitment to dignity, respect and well-being.


My approach is hands-on and values-driven, ensuring care standards exceed regulatory expectations while fostering a positive, supportive team culture.


I have worked my way up within health and social care, completing level 2, 3 & 5 in leadership and management for adult and children settings and in the process of completing level 7 health and social care."

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