Baytree Court

Normanby Road, Scunthorpe DN15 6AR
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9.7 52 Reviews
  • Baytree Court, Scunthorpe
Baytree Court is a friendly, welcoming home with a beautifully appointed lounge, and it’s own designated tea room where residents can enjoy home cooked meals and afternoon tea with family and friends.

The home also benefits from its very own bar which is enjoyed all year round to celebrate social events, a tune or two from the piano, or just a chill out area to enjoy a Sunday afternoon after dinner. It really comes into its own in the summer where its doors lead out to the garden so that residents can enjoy an afternoon in the sun.

The person-centred care enables residents to keep on doing the things they’ve always loved. Life at Baytree allows residents to enjoy some of their favourite pastimes; so they’ll be able to clean, help out in the garden, prepare meals and even enjoy singing and exercise sessions in the local community.

A jam-packed activities programme is available to residents, including outings to the local area, which is excellent for both entertainment and heritage, with a theatre and cinema nearby, as well as a museum and country park. Each week residents can take a look and choose what they would like to participate in.

Pop in for a visit and see for yourself what makes Baytree Court so different.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lindsay Watson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)

Visiting

  • Open door policy

Parking

  • 20 spaces located at the front of the building.

Baytree Court Reviews (52)

9.7

Baytree Court has a Review Score of 9.7 (9.681) out of 10, based on 12 reviews in the last 2 years.
Over all time Baytree Court has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Baytree Court
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Total of 52, showing 21-40
Review from Marina P (Daughter of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Baytree Court is an exceptional home. The staff are very caring and are like a second family. They always do their best to make sure everyone is happy and comfortable. I would not hesitate to recommend them in fact I have on numerous occasions referred people to them. Keep up the good work. Especially
through the last few months of the Covid-19 virus, they have gone above and beyond what is normal to make sure we are all reassured and happy.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Thank you for your kind words and for taking the time to leave a review. Kind Regards Stella

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Review from Stewart S (Son of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for over four years, self-funding. While I can’t say it’s been perfect all that time, what is important is the quality of communication.
The vast majority of the staff are really good and I know who I go to should I have concerns.
The past four months have been exceptional
for residents, staff and management as well as the resident's families.
Baytree Court have surpassed my expectations, initially, there was a lack of communication but a few weeks into the lockdown regular updates from the manager. Any questions I raised were answered in full as far as could be without giving personal information.
They worked out a way of providing window visits as soon as they could. Brilliant organisation, pre-booked with time restrictions to allow all families an opportunity to see their loved ones.
Every member of staff have worked so hard to ensure the safety of the residents so it’s not really fair to identify individuals but to two members of staff - thank you.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Thank you for taking the time to leave a review and thank you for your positive words. Kind Regards Stella

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Review from Mair F (Daughter of Resident) published on 18 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not recommend this home highly enough, they cared for my mum through to the end of her life, with love, dignity and professionalism.
Mum made Baytree her home for over 3 years, making the staff part of her extended family and when mum became ill with progressive dementia they all made her feel
safe and loved whilst changing the way she was cared for meeting all of her needs.
All the staff and fantastic manager has been so helpful and caring since Mum's passing. I would not hesitate recommending this residential care home. A++++.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Our team at Baytree are very sorry for your loss, your Mum will be greatly missed in the home. Thank you for your kind words about our home. We really appreciate your feedback.

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Review from B G (Respite Resident) assisted by family/friend published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found the staff very caring and helpful. The home is very well maintained and clean.
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Review from Lynne W (Wife of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's previous care home had closed so had to find another place. Baytree went straight to the top of my list. Welcoming, bright, clean and fresh with readily available staff and management. Husband loves the food, care is exemplary. Medication sorted and he is so much improved. He has been at
Baytree only a short time but what a great move.
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Review from Natalie H (Daughter of Resident) published on 16 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely happy with care as a whole. Home's manager is approachable and friendly as are all of the staff, rooms are decorated tastefully and very clean as is the rest of the home. Always smells fresh and clean when visiting but most importantly, I know my relative is cared for very well and I'm informed
of anything that may occur or any suggestions they have that benefit my relative. As someone who works in care, by my own admission, I'm picky but I've found it hard to find any fault with this lovely care home!
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Review from Janet M (Daughter of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's experience of Baytree Court was very pleasant. They welcome her every time as she only goes in for respite as an old friend.
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Review from Linda (Daughter of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is cared for in bed now and I always find him comfy, clean and warm.
The meals are excellent.
When he was more mobile he enjoyed trips out and activities especially the entertainment.
Problems are ironed out very quickly and the manager's door is always open.
Staff are friendly and a member
of staff, the first face you see on arrival (in the office) is always helpful and cheery.
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Review from Pam R (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff will always go the extra mile when possible. My mum and dad celebrated their Diamond Wedding Aniversary and everything possible was done to make it a very special occasion. The dining room had been decorated ready for afternoon tea with our family and friends. Press had been invited and Mum
had been resing all day to allow her the best possible time with us. So many memories were created that afternoon.
I am always kept up to date with a problem.
Thank you.
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Review from Pat L (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was very open and inviting. Mum's needs were all met with friendly staff that had time for her. She was made welcome from the time she went in, to the time she went home. Nothing was too much trouble for them.
If Mum needed the help again we would not hesitate to go back. We would also
recommend it to others.
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Review from Andrew C (Son of Resident) published on 27 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone's concern when a loved one goes into a care home is that they are well cared for. Well, I can honestly say I have no reservations regarding Baytree Court. The staff are loving and caring towards the residents and always willing to " go the extra mile" for the residents. The rooms and public
areas are always kept spotlessly clean and there is always a welcome when you visit .
The food is beautiful, freshly cooked every day and the special afternoon teas are very yummy indeed . I have spoken to other residents in the home and they are of a similar opinion .
We as a family are happy that our mum is happy, cared for, and well looked after. Coupled with all of that there is a management at the home who always have an open door to help with any concerns you may have or just need a natter!
Reply from Stella Brackenbury, Service Manager at Baytree Court

Dear Andrew, thank you for taking the time to leave a review, we really appreciate your kind words about Baytree Court.

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Review from Linda (Daughter of Resident) published on 23 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who is 88 went to Baytree Court one year ago for respite care due to her physical and memory problems, she loved it so much she didn’t want to return home. The staff look after mum like she was their own, she wants for nothing and is so happy which is a huge relief for our family. All the
services from the food, cleanliness, care and activities are excellent. Thank you to all concerned at Baytree Court for everything you do, all homes should be like this.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Dear Linda, thank you for your kind words about Baytree Court, we are pleased to hear that you are happy with the service provided.

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Review from Graham T (Son of Resident) published on 19 April 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
Mum came for respite from the hospital only to find on admission that her room had a divider that was a standard door to the adjacent room!


The adjacent occupant had his TV back to the door and it was like being in the same room but no control at all over sound volume - Respite, no chance.


Only

stayed 5 days absolutely appalling.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Dear Graham,


Thank you for taking the time to leave feedback about Baytree Court, as part of the home's continuous development we would invite you to raise any concerns directly to the home. This will help us to resolve any issues you have and will ensure we continue to meet the needs of our clients and their families.

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Review from Kath (Sister of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is in Baytree Court and I am very satisfied with her care. The meals are very tempting (although my sister doesn't eat much) she loves the pudding. The staff are very friendly and will go out of their way to help in anyway they can. It's clean.
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Review from Colin G (Son of Resident) published on 23 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two years ago we had to find a home for my mother to be happy in. After extensive research we considered Baytree Court to be of a suitable standard for my mother's needs. The care has proved to be exceptional, management approachable and facilities offered were of a very high standard.
Sadly my mother
was recently admitted to hospital and passed away. The time my mother spent at Baytree Court proved to be a happy time and as a family, we feel they made her comfortable and she had made lots of friends.
The home was exceptionally clean and tidy every time we visited and was well run. Food was of a high standard with lots of variety.
Credit goes to everyone at Baytree Court and I can highly recommend Baytree Court to any family looking for residential care. Thank you so much for everything you did for her.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Dear Colin,


Thank you very much for your kind words about Baytree Court we are so pleased to hear that you were happy with the care provided to your mother, and thank you again for taking the time to leave a review.

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Review from Norma G (Daughter-in-law of Resident) published on 26 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting Baytree Court now for over 18 months and I find the home and staff to be as welcoming and friendly since the day we first came to look round. Nothing is ever too much trouble for them and they go out of their way to help and please residents. I have never seen a care home with so
much going on for the residents to enjoy. My mother-in-law enjoys the activities and entertainment provided and sits and looks at the event list in depth and tells us when the next flower arranging etc is. She particularly enjoys the church service and really looks forward to that. I cannot find words to express how grateful mum-in-law feels, and as do the family, so it is just going to be a massive THANK YOU TO EVERYONE!
Reply from Stella Brackenbury, Service Manager at Baytree Court

Dear Norma, thank you for taking the time to leave such a wonderful review.

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Review from Elaine J (Daughter of Resident) published on 26 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
After attending my mother's birthday party that was provided by Baytree Court, any visions of a care home went completely out of the window. We had an afternoon tea party in the beautiful vintage tea room that they created and 5 of her closest friends were invited. They were all excited because they
had managed to keep it all a secret from my mom and balloons and banners were put up and a beautiful birthday cake was made by the cook. One of the members of staff had given up her afternoon off to be a waitress. We had a lovely tea with vintage tea pots and plates all relevant to the décor which added to the moment. I would like to thank all the staff for all their kindness over the the last 2 years and I would recommend any one looking for a care home to give Baytree Court serious consideration .
Reply from Stella Brackenbury, Service Manager at Baytree Court

Dear Elaine, Thank for your kind words about Baytree Court, we are so glad your mother enjoyed celebrating her birthday in the home.

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Review from P S (Husband of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care offered is very good. The staff are helpful. The manager and admin staff are excellent.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Dear Peter, thank you for taking the time to leave a lovely review.

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Review from Carol M (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum is extremely happy visiting Baytree Court for periods of respite when I am away. Should the need ever arise for her to go into permanent residential care this would be her first choice.
The staff are extremely polite, helpful and friendly.
Her being able to go there is a huge weight off my
mind.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Dear Carol, we are so pleased to hear that your mother has previously enjoyed staying at Baytree Court and thank you for your kind comments about the home.

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Review from Olive B (Daughter of Resident) assisted by family/friend published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and all at Baytree are the most friendly and caring people I've met. Nothing is too much for any of them. My mother has been in Baytree Court for eighteen months now and can be very demanding but they all seem to understand her and help her in whichever way they can. My thanks go to all
at Baytree for the care and understanding they give my mother who has dementia.
Reply from Stella Brackenbury, Service Manager at Baytree Court

Dear Olive, thank you so much for your kinds words, we are glad your mother is settled and content at Baytree Court.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Baytree Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Baytree Court is calculated as follows: ( (104 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 144 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Baytree Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Lindsay

Lindsay Watson

Job Title: Service Manager Joined: 2025

"I am a dedicated and experienced home manager with a strong background in leading residential services. With a proven track record of delivering high-quality, person-centred care, I specialise in creating a safe, nurturing environment where residents can thrive.


I bring expertise in compliance, staff leadership, safeguarding, and continuous service improvement, underpinned by commitment to dignity, respect and well-being.


My approach is hands-on and values-driven, ensuring care standards exceed regulatory expectations while fostering a positive, supportive team culture.


I have worked my way up within health and social care, completing level 2, 3 & 5 in leadership and management for adult and children settings and in the process of completing level 7 health and social care."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Baytree Court to verify any information. View our terms and conditions. Baytree Court has an Enhanced Service - more info.