
The care, kindness, and understanding of his needs has been outstandingL E(Daughter of Resident/Service User)

kept to a very high standard with friendly staff of all ages who take nothing as too much troubleAudrey N(Respite Resident/Service User)

The staff of Edmund House really care about their residents, not just care for themCatherine P(Daughter of Resident/Service User)

The care, kindness, and understanding of his needs has been outstandingL E(Daughter of Resident/Service User)

kept to a very high standard with friendly staff of all ages who take nothing as too much troubleAudrey N(Respite Resident/Service User)

The staff of Edmund House really care about their residents, not just care for themCatherine P(Daughter of Resident/Service User)

Edmund House carries out expert and personalised care for a wide range of needs while supporting independence and dignity, as well as an active lifestyle. Tailored care plans are offered to those who are living with dementia and to those who are no longer able to live at home. Carers are trained and experienced in the challenges of looking after individuals with memory loss, taking pride in a sensitive and...
Care Provided by Edmund House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 56 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Edmund House Care Home for full pricing details and T&Cs.
Contact Edmund House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Michelle MacKenzie (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (56)
Edmund House Care Home Reviews (94)
Edmund House Care Home has a Review Score of 9.8 (9.822) out of 10, based on 27 reviews in the last 2 years.
Over all time Edmund House Care Home has 94 reviews.
The most loving, caring and compassionate staff ever. The home was everything I could have wished for during my mum's final weeks.
Thank you for your review of Edmund House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being loving, caring, and compassionate. We will share your comments with the home's manager. Our deepest condolences, the Bupa Customer Care Team
Overall an awful experience and very much regret using this care home. If only I could turn back the clock I would.
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate...
My mother had superior care. She was encouraged to eat and also to get out of bed into a chair. The staff were very caring.
Thank you for your review of Edmund House Care Home. We are pleased to hear that your mother is having a positive experience and appreciate your comments about the care and staff, we will share your comments with the home's manager. The Bupa Customer Care Team
We needed urgent respite for Mum at short notice on a weekend. The duty manager was very helpful and understanding visited Mum at her home to assess her needs before admitting her with a few hours of our initial contact. On arrival, Mum's room had been prepared for us on our arrival. All the staff and manager were very friendly and very supportive during Mums short stay. The care provided was excellent, Mum was made very welcome and settled in very quickly. I would not hesitate in recommending Edmund House and would happily let Mum stay there if necessary on a longer term.
Thank you for your review. We are pleased to hear that your needs and your Mum's were accommodated on such short notice. We are glad that you both have had a positive, welcoming experience with Edmund House and that you would be happy to visit again. Your comments are appreciated and will be shared with the home's manager. The Bupa Customer Care Team.
She suffered from dementia and at times, was very challenging, however, the staff displayed patience and kindness towards her up to and including her final days. The only negative comment I have is that occasionally the unit (The Haven) did not appear adequately staffed, which led to requests being forgotten.
Thank you for your review and I'm sorry for your loss. I'm pleased to hear that you have a positive experience of our care staff and we really appreciate your feedback.
I would like to make a special mention to the recent Valentines Party the residents and visitors had in the Chiltern lounge on February 14th. The organisation was first class and the afternoon tea which followed was first class. Everyone enjoyed the party very much, thanks to all the staff who supervised it. Well done to all.
Thank you so much for your review and I'm glad to hear you enjoyed it!
Recently our Mother passed away in the care of Edmund House. It is extremely difficult for us to express our appreciation for the care, attention and most importantly the love shown to her. Visiting the home had become part of our lives and feel not only the loss of Mum but have lost more family with the wonderful staff, friends and residents we have made.
I'm so sorry for your loss. I'm pleased you had a positive experience in Edmund House with all the staff and residents.
I would like to praise one of your staff who is the senior housekeeper. On two occasions recently when on her way home she stayed back 30 minutes each time to assist me in cleaning, washing and redressing my mother who is totally incontinent and not only made a mess of herself but also the bathroom and her clothes. She helped because the rest of the staff were engaged in feeding other residents. This is not unusual for her to do duties that are not in her profile for all residents.
Thank you for your review and such kind words about our staff. It is so lovely to know that our staff are appreciated and to get such nice feedback about them.
My only concern is although this gentleman is obviously ill, how do you protect the vulnerable? I feel if the staff had less red tape, they could do their job more efficiently, they work very hard.
Thank you for your feedback. I have been in touch with the home to make them aware of your concerns, just to ensure that this incident has been logged and dealt with properly. The home said that if you have any concerns they will be more than happy to speak with you regarding them. They can promise...
Care home is a "care" home. Rooms clean, all en-suite, residents laundry is exceptional. Food and choice is wonderful. Residents treated with respect and dignity. Staff are lovely but unable to spend much time with residents. Only one complaint, feel that staff appear to swamped with paperwork. Have no time to spend with residents when sometimes all they want is a chat, appear to be always filling forms in/and very very busy.
Thank you for all your lovely comments, we really appreciate it. I am pleased that you would recommend this home to others. I will pass on your feedback to the home's manager. The Bupa Customer Care Team.
I have been in Edmund House since August 2015. I am very happy here. The care and attention I receive is always very good and I have no complaints. The food I receive is varied and to my liking. There is a choice at all meals. The staff are very friendly and caring and attend to all my needs.
Thank you for your review. Ir is lovely to know that you are happy at Edmund House and that all your needs are cared for.The Bupa Customer Care Team.
Having struggled for a while with GP's etc to make them understand my family's and my wishes with regards to my parent's end of life care, I was pleased when one of the staff in the home took on board what I was saying and helped to sort everything out for my parent.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Nothing is too much trouble for any of the staff. Recently my father was taken seriously ill. The staff managed to attend to his needs without jeopardising the welfare and health of other residents. Staff are professional, kind and caring, courteous at all times. My father nor I have ever had cause to complain. Edmund House is or should be an example to other care homes.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
From the minute my Dad went into Edmund House he was treated with dignity and respect. The care given to him was brilliant every single day. Not only was my Dad looked after, every member of the family that was with him day after day was looked after so well. Nothing was too much trouble and all the staff are so friendly and considerate. Would recommend Edmund House to anyone needing a care home.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 February 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 26 August 2026Our modern home welcomes people in need or residential care, including those living with dementia, Huntington's or Parkinson's. Each spacious bedroom offers comfortable and tasteful furnishings and decor as well as en-suite facilities .
News (3) & Events (0)
- 29 Jul 2025
Edmund House Bupa Care Home and The Grange Primary School in Scunthorpe joined forces to decorate a giant bunny for North Lincolnshire Council’s Bunny Trail in Scunthorpe town centre. The...
- 05 Feb 2025
TikTok fitness star, Bailey Greetham, recently visited Edmund House Bupa Care Home to help residents wrap Christmas presents for their friends and families. Swapping a fitness class for a festive...
- 05 Feb 2025
TikTok star Bailey Greetham has visited two care homes in Scunthorpe to kick off a year-long partnership to help residents get active. Edmund House and Sandhills Court Bupa Care Homes...
There are no upcoming events for Edmund House Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Edmund House Care Home.
Meet the Team (9)

Since starting my career with the Social Services as a Care Manager from 2002 to 2017, my dream was to make a difference to peoples lives in their last years, months, weeks and days of their life.
My dream came true in 2017 when I became the Home Manager of Edmund House. I can now make that difference and fulfil that dream.

I have spent the last thirty years' working in social care in several different settings and teams. I really enjoy supporting our residents and staff in maintaining and developing their independence and skills and strongly feel that my position at Edmund House provides me with the opportunity to do this.
I have a wealth of knowledge and experience that I use and my role at Edmund House is extremely rewarding and I continue to develop my skills and knowledge daily.
I have lived in Scunthorpe all my life and live within a few minutes’ drive of Edmund House. I have two children and in my spare time I enjoy tinkering with my car, long walks in the countryside and carp fishing.

I began my career in the hair and beauty industry, where I developed strong client-facing and communication skills. I later moved into the health and social care sector, supporting individuals with learning disabilities in both psychological and domiciliary settings. Since 2012, I have worked mainly within the elderly care sector, focusing on administration and finance. I feel my communication skills and understanding of finance allow me to support both colleagues and residents effectively.
I enjoy working in a care environment where residents come first and where we strive to create a homely, safe setting. I live locally and value spending my free time helping my family and enjoying time with my granddaughters.

I am a Unit Manager at Edmund House and have been a part of the Bupa family since 2016. I began my career in the care sector as a carer and progressed into roles as Senior Carer and Team Leader before becoming Unit Manager in May 2022.
As Unit Manager, I lead with empathy, professionalism, and a strong commitment to person-centred care. What I enjoy most about working in care services is making a meaningful difference in people’s lives every day, and I continue to develop my skills and knowledge to better support those entrusted to our care.
I live locally in Scunthorpe and, outside of work, I enjoy reading and interior decorating. I am also a proud mother to my daughter, which further shapes my sense of responsibility and understanding, both personally and professionally.

I have worked for Bupa since 2018 and progressed to Unit Manager in November 2019. I have worked in care since I was 15 and have extensive experience in mental health and dementia care. I’ve previously worked in care homes across Scunthorpe and surrounding areas, within the NHS as a healthcare assistant, and in the community supporting people to remain in their own homes for as long as possible.
I love working in care because it allows me to support people with dignity, respect and choice at the most important time of their lives.
I’m a mum of three children aged 24, 22 and 5, and also have a 3-year-old grandson, so life is busy. When I’m not working, I enjoy spending time with my youngest child, and in the evenings I like to relax with a good book.

I previously worked at a local hospice as a care assistant, progressing to advanced care assistant and later to complementary therapist. During this time, I trained as a qualified Reiki practitioner and reflexologist, and also gained training in mindfulness, wellbeing, hand and foot massage, meditation and relaxation.
Looking after people is a privilege. It’s not just about supporting the individual, but also being there for their family and friends during difficult times. I love working in care services because of the people — both my colleagues and those we care for.
I’m married and have a daughter and a son, four grandsons and two granddaughters. Although my dad passed away 10 years ago, my mum is still a huge part of my life, which I feel very grateful for.
My hobbies include NFL American football, and my husband and I attend London games when our teams are playing in the UK. I enjoy spending time with family and friends and going on holiday — Greece is my favourite destination.

I have worked in the catering sector since the age of 19, starting as a prep chef and progressing to Head Chef. Before working in catering, I was a domiciliary carer, which I really enjoyed. Both roles give me a sense of fulfilment and allow me to make a positive difference.
My favourite part of working in care is making residents happy, speaking with them about food, and adapting meals to meet their individual needs.
I’m a mum of two and a wife. Food is my passion, and bringing happiness and enjoyment through food is my goal.

I have been working for Bupa for just over 4 years. Before working here, I was a full time stay at home mum as I took a few years break from my career until my children were older.
I enjoy working in the care home sector as every day is different. I love meeting new people as you get an insight into everyone’s life. The most rewarding aspect is having an impact on people’s lives with small acts of kindness & building meaningful relationships with residents as well as families.
I was born in London and moved to Scunthorpe in 2003. I completed my Level 2 in childcare, to then go on to help running my dad’s business. I am an extremely family orientated person. My 3 children, parents & siblings are a big part of my life. I believe in making each day count, building memories as we go along! I pride myself in setting a good example for my children. I regularly go on walks to help keep fit which also helps keep a clear mind and I often visit different cities/towns to eat out. My biggest passion is to travel and see the world, I love experiencing different cultures and meeting people from different backgrounds. Every year I try to go on holiday abroad with the family. My husband is my biggest supporter who always encourages me to go further and achieve more!

I have worked in regional maintenance for the past four years, covering Yorkshire and Humberside. After leaving school, I completed an apprenticeship as a joiner, working for a small business carrying out repairs to housing association rental properties across Leeds and Wakefield. Around 20 years ago, I joined Bupa in Leeds as a maintenance operative.
I take great pride in keeping Edmund House in the best condition possible, and this is the part of my role I enjoy most.
Outside of work, I’m a keen motorcycle rider and enjoy modifying cars.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Edmund House Care Home to verify any information. View our terms and conditions. Edmund House Care Home has an Enhanced Service -more info.