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Edmund House Care Home

98 - 108 Everest Road, Ashby, Scunthorpe, North Lincolnshire DN16 3EB
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The care, kindness, and understanding of his needs has been outstandingL E(Daughter of Resident/Service User)
Edmund House Care Home, Scunthorpe
kept to a very high standard with friendly staff of all ages who take nothing as too much troubleAudrey N(Respite Resident/Service User)
Edmund House Care Home, Scunthorpe
The staff of Edmund House really care about their residents, not just care for themCatherine P(Daughter of Resident/Service User)
Edmund House Care Home, Scunthorpe

Edmund House carries out expert and personalised care for a wide range of needs while supporting independence and dignity, as well as an active lifestyle. Tailored care plans are offered to those who are living with dementia and to those who are no longer able to live at home. Carers are trained and experienced in the challenges of looking after individuals with memory loss, taking pride in a sensitive and...  

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Care Provided by Edmund House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,125From £1,240
Residential Dementia CareFrom £1,175From £1,295

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Edmund House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Michelle MacKenzie (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (56)

Edmund House Care Home Reviews (94)

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9.8

Edmund House Care Home has a Review Score of 9.8 (9.822) out of 10, based on 27 reviews in the last 2 years. Over all time Edmund House Care Home has 94 reviews.

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Showing 94 reviews matching selected criteria
Review from N P (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card
Overall Experience

The most loving, caring and compassionate staff ever. The home was everything I could have wished for during my mum's final weeks.

Reply from Josephine Gaupholm, Customer Adviser at Edmund House Care Home

Thank you for your review of Edmund House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being loving, caring, and compassionate. We will share your comments with the home's manager. Our deepest condolences, the Bupa Customer Care Team

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Review from M C (Son of Resident) published on 22 August 2018 Submitted via Postal Card
Overall Experience

Overall an awful experience and very much regret using this care home. If only I could turn back the clock I would.

Reply from Josephine Gaupholm, Customer Adviser at Edmund House Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate...  

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Review from P R (Daughter of Resident) published on 6 August 2018 Submitted via Postal Card
Overall Experience

My mother had superior care. She was encouraged to eat and also to get out of bed into a chair. The staff were very caring.

Reply from Josephine Gaupholm, Customer Adviser at Edmund House Care Home

Thank you for your review of Edmund House Care Home. We are pleased to hear that your mother is having a positive experience and appreciate your comments about the care and staff, we will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Pauleen N (Daughter of Resident) published on 5 June 2018 Submitted via Postal Card
Overall Experience

We needed urgent respite for Mum at short notice on a weekend. The duty manager was very helpful and understanding visited Mum at her home to assess her needs before admitting her with a few hours of our initial contact. On arrival, Mum's room had been prepared for us on our arrival. All the staff and manager were very friendly and very supportive during Mums short stay. The care provided was excellent, Mum was made very welcome and settled in very quickly. I would not hesitate in recommending Edmund House and would happily let Mum stay there if necessary on a longer term.

Reply from Gabriella Mills, Customer Adviser at Edmund House Care Home

Thank you for your review. We are pleased to hear that your needs and your Mum's were accommodated on such short notice. We are glad that you both have had a positive, welcoming experience with Edmund House and that you would be happy to visit again. Your comments are appreciated and will be shared with the home's manager. The Bupa Customer Care Team.

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Review from C P (Son of Resident) published on 9 May 2018 Submitted via Postal Card
Overall Experience
Throughout my mother's stay, I found the overall care very good. The staff were friendly and treated my mother with dignity and respect.

She suffered from dementia and at times, was very challenging, however, the staff displayed patience and kindness towards her up to and including her final days. The only negative comment I have is that occasionally the unit (The Haven) did not appear adequately staffed, which led to requests being forgotten.

Reply from Natalie Krisman, Customer Service Adviser at Edmund House Care Home

Thank you for your review and I'm sorry for your loss. I'm pleased to hear that you have a positive experience of our care staff and we really appreciate your feedback.

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Review from Laurence A (Husband of Resident) published on 11 April 2018 Submitted via Postal Card
Overall Experience

I would like to make a special mention to the recent Valentines Party the residents and visitors had in the Chiltern lounge on February 14th. The organisation was first class and the afternoon tea which followed was first class. Everyone enjoyed the party very much, thanks to all the staff who supervised it. Well done to all.

Reply from Natalie Krisman, Customer Services Administrator at Edmund House Care Home

Thank you so much for your review and I'm glad to hear you enjoyed it!

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Review from Howard M (Son of Resident) published on 9 April 2018 Submitted via Postal Card
Overall Experience

Recently our Mother passed away in the care of Edmund House. It is extremely difficult for us to express our appreciation for the care, attention and most importantly the love shown to her. Visiting the home had become part of our lives and feel not only the loss of Mum but have lost more family with the wonderful staff, friends and residents we have made.

Reply from Natalie Krisman, Customer Services Administrator at Edmund House Care Home

I'm so sorry for your loss. I'm pleased you had a positive experience in Edmund House with all the staff and residents.

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Review from Marilyn P (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card
Overall Experience

I would like to praise one of your staff who is the senior housekeeper. On two occasions recently when on her way home she stayed back 30 minutes each time to assist me in cleaning, washing and redressing my mother who is totally incontinent and not only made a mess of herself but also the bathroom and her clothes. She helped because the rest of the staff were engaged in feeding other residents. This is not unusual for her to do duties that are not in her profile for all residents.

Reply from Jayne Duck, Customer services administrator at Edmund House Care Home

Thank you for your review and such kind words about our staff. It is so lovely to know that our staff are appreciated and to get such nice feedback about them.

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Review from S H (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card
Overall Experience
My mother has been in this care home for 3 years. In March, another male resident walked into her room and grabbed her arm. At 97 unable to raise the alarm (she doesn't know how to use the buzzer) she was very distressed. As soon as the carers had sorted it out, the senior carer promptly rang me and told me what had happened and kept looking in on her, checking she had settled.

My only concern is although this gentleman is obviously ill, how do you protect the vulnerable? I feel if the staff had less red tape, they could do their job more efficiently, they work very hard.

Reply from Emily Wilson, Customer Service Administrator at Edmund House Care Home

Thank you for your feedback. I have been in touch with the home to make them aware of your concerns, just to ensure that this incident has been logged and dealt with properly. The home said that if you have any concerns they will be more than happy to speak with you regarding them. They can promise...  

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Review from W W (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card
Overall Experience

Care home is a "care" home. Rooms clean, all en-suite, residents laundry is exceptional. Food and choice is wonderful. Residents treated with respect and dignity. Staff are lovely but unable to spend much time with residents. Only one complaint, feel that staff appear to swamped with paperwork. Have no time to spend with residents when sometimes all they want is a chat, appear to be always filling forms in/and very very busy.

Reply from Emily Wilson, Customer Service Administrator at Edmund House Care Home

Thank you for all your lovely comments, we really appreciate it. I am pleased that you would recommend this home to others. I will pass on your feedback to the home's manager. The Bupa Customer Care Team.

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Review from Betty E (Resident / Service User) published on 11 April 2017 Submitted via Postal Card
Overall Experience

I have been in Edmund House since August 2015. I am very happy here. The care and attention I receive is always very good and I have no complaints. The food I receive is varied and to my liking. There is a choice at all meals. The staff are very friendly and caring and attend to all my needs.

Reply from Jayne Duck, Customer services administrator at Edmund House Care Home

Thank you for your review. Ir is lovely to know that you are happy at Edmund House and that all your needs are cared for.The Bupa Customer Care Team.

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Review from Christine J (Daughter of Resident) published on 7 November 2016 Submitted via Postal Card
Overall Experience

Having struggled for a while with GP's etc to make them understand my family's and my wishes with regards to my parent's end of life care, I was pleased when one of the staff in the home took on board what I was saying and helped to sort everything out for my parent.

Reply from Jayne Duck, Customer Service administrator at Edmund House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from S B (Daughter of Resident) published on 26 September 2016 Submitted via Postal Card
Overall Experience

Nothing is too much trouble for any of the staff. Recently my father was taken seriously ill. The staff managed to attend to his needs without jeopardising the welfare and health of other residents. Staff are professional, kind and caring, courteous at all times. My father nor I have ever had cause to complain. Edmund House is or should be an example to other care homes.

Reply from Lydia Waller, Customer Service Administrator at Edmund House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sharon P (Daughter of Resident) published on 16 September 2016 Submitted via Postal Card
Overall Experience

From the minute my Dad went into Edmund House he was treated with dignity and respect. The care given to him was brilliant every single day. Not only was my Dad looked after, every member of the family that was with him day after day was looked after so well. Nothing was too much trouble and all the staff are so friendly and considerate. Would recommend Edmund House to anyone needing a care home.

Reply from Rachel Elliott, Customer Service Administrator at Edmund House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 February 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 26 August 2026

Our modern home welcomes people in need or residential care, including those living with dementia, Huntington's or Parkinson's. Each spacious bedroom offers comfortable and tasteful furnishings and decor as well as en-suite facilities .

News (3) & Events (0)

News
  • 29 Jul 2025

    Edmund House Bupa Care Home and The Grange Primary School in Scunthorpe joined forces to decorate a giant bunny for North Lincolnshire Council’s Bunny Trail in Scunthorpe town centre. The...

  • 05 Feb 2025

    TikTok fitness star, Bailey Greetham, recently visited Edmund House Bupa Care Home to help residents wrap Christmas presents for their friends and families. Swapping a fitness class for a festive...

  • 05 Feb 2025

    TikTok star Bailey Greetham has visited two care homes in Scunthorpe to kick off a year-long partnership to help residents get active. Edmund House and Sandhills Court Bupa Care Homes...

Upcoming Events

There are no upcoming events for Edmund House Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Edmund House Care Home.

Meet the Team (9)

Michelle Mackenzie
Michelle MackenzieJob Title:Home ManagerJoined: 2017

Since starting my career with the Social Services as a Care Manager from 2002 to 2017, my dream was to make a difference to peoples lives in their last years, months, weeks and days of their life.

My dream came true in 2017 when I became the Home Manager of Edmund House. I can now make that difference and fulfil that dream.

Sean Dawson
Sean DawsonJob Title:Deputy ManagerJoined: 2018

I have spent the last thirty years' working in social care in several different settings and teams. I really enjoy supporting our residents and staff in maintaining and developing their independence and skills and strongly feel that my position at Edmund House provides me with the opportunity to do this.

I have a wealth of knowledge and experience that I use and my role at Edmund House is extremely rewarding and I continue to develop my skills and knowledge daily.

I have lived in Scunthorpe all my life and live within a few minutes’ drive of Edmund House. I have two children and in my spare time I enjoy tinkering with my car, long walks in the countryside and carp fishing.

Angela O’Donnell
Angela O’DonnellJob Title:Financial AdministratorJoined: 2024

I began my career in the hair and beauty industry, where I developed strong client-facing and communication skills. I later moved into the health and social care sector, supporting individuals with learning disabilities in both psychological and domiciliary settings. Since 2012, I have worked mainly within the elderly care sector, focusing on administration and finance. I feel my communication skills and understanding of finance allow me to support both colleagues and residents effectively.

I enjoy working in a care environment where residents come first and where we strive to create a homely, safe setting. I live locally and value spending my free time helping my family and enjoying time with my granddaughters.

Natalie Dias
Natalie DiasJob Title:Unit ManagerJoined: 2016

I am a Unit Manager at Edmund House and have been a part of the Bupa family since 2016. I began my career in the care sector as a carer and progressed into roles as Senior Carer and Team Leader before becoming Unit Manager in May 2022.

As Unit Manager, I lead with empathy, professionalism, and a strong commitment to person-centred care. What I enjoy most about working in care services is making a meaningful difference in people’s lives every day, and I continue to develop my skills and knowledge to better support those entrusted to our care.

I live locally in Scunthorpe and, outside of work, I enjoy reading and interior decorating. I am also a proud mother to my daughter, which further shapes my sense of responsibility and understanding, both personally and professionally.

Samantha Cross
Samantha CrossJob Title:Unit ManagerJoined: 2018

I have worked for Bupa since 2018 and progressed to Unit Manager in November 2019. I have worked in care since I was 15 and have extensive experience in mental health and dementia care. I’ve previously worked in care homes across Scunthorpe and surrounding areas, within the NHS as a healthcare assistant, and in the community supporting people to remain in their own homes for as long as possible.

I love working in care because it allows me to support people with dignity, respect and choice at the most important time of their lives.

I’m a mum of three children aged 24, 22 and 5, and also have a 3-year-old grandson, so life is busy. When I’m not working, I enjoy spending time with my youngest child, and in the evenings I like to relax with a good book.

Jo Price
Jo PriceJob Title:ReceptionistJoined: 2024

I previously worked at a local hospice as a care assistant, progressing to advanced care assistant and later to complementary therapist. During this time, I trained as a qualified Reiki practitioner and reflexologist, and also gained training in mindfulness, wellbeing, hand and foot massage, meditation and relaxation.

Looking after people is a privilege. It’s not just about supporting the individual, but also being there for their family and friends during difficult times. I love working in care services because of the people — both my colleagues and those we care for.

I’m married and have a daughter and a son, four grandsons and two granddaughters. Although my dad passed away 10 years ago, my mum is still a huge part of my life, which I feel very grateful for.

My hobbies include NFL American football, and my husband and I attend London games when our teams are playing in the UK. I enjoy spending time with family and friends and going on holiday — Greece is my favourite destination.

Beth Smith
Beth SmithJob Title:Chef ManagerJoined: 2025

I have worked in the catering sector since the age of 19, starting as a prep chef and progressing to Head Chef. Before working in catering, I was a domiciliary carer, which I really enjoyed. Both roles give me a sense of fulfilment and allow me to make a positive difference.

My favourite part of working in care is making residents happy, speaking with them about food, and adapting meals to meet their individual needs.

I’m a mum of two and a wife. Food is my passion, and bringing happiness and enjoyment through food is my goal.

Hafizah Begum
Hafizah BegumJob Title:Senior HousekeeperJoined: 2021

I have been working for Bupa for just over 4 years. Before working here, I was a full time stay at home mum as I took a few years break from my career until my children were older.

I enjoy working in the care home sector as every day is different. I love meeting new people as you get an insight into everyone’s life. The most rewarding aspect is having an impact on people’s lives with small acts of kindness & building meaningful relationships with residents as well as families.

I was born in London and moved to Scunthorpe in 2003. I completed my Level 2 in childcare, to then go on to help running my dad’s business. I am an extremely family orientated person. My 3 children, parents & siblings are a big part of my life. I believe in making each day count, building memories as we go along! I pride myself in setting a good example for my children. I regularly go on walks to help keep fit which also helps keep a clear mind and I often visit different cities/towns to eat out. My biggest passion is to travel and see the world, I love experiencing different cultures and meeting people from different backgrounds. Every year I try to go on holiday abroad with the family. My husband is my biggest supporter who always encourages me to go further and achieve more!

Darren Wheaton
Darren WheatonJob Title:Maintenance OperativeJoined: 2011

I have worked in regional maintenance for the past four years, covering Yorkshire and Humberside. After leaving school, I completed an apprenticeship as a joiner, working for a small business carrying out repairs to housing association rental properties across Leeds and Wakefield. Around 20 years ago, I joined Bupa in Leeds as a maintenance operative.

I take great pride in keeping Edmund House in the best condition possible, and this is the part of my role I enjoy most.

Outside of work, I’m a keen motorcycle rider and enjoy modifying cars.

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