Edmund House Care Home

98 - 108 Everest Road, Ashby, Scunthorpe DN16 3EB
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9.8 79 Reviews
  • Edmund House Care Home, Scunthorpe
Edmund House carries out expert and personalised care for a wide range of needs while supporting independence and dignity, as well as an active lifestyle. Tailored care plans are offered to those who are living with dementia and to those who are no longer able to live at home. Carers are trained and experienced in the challenges of looking after individuals with memory loss, taking pride in a sensitive and compassionate approach towards loved ones.

Edmund House provides first class accommodation and facilities in a warm and safe setting. A Call Care System ensures easy access to staff and a passenger lift ideal for those with mobility issues. Accommodation features bright and spacious communal areas and en-suite bedrooms, each offering comfortable and tasteful furnishings and décor. There is also an on-site bar, function room, café and internet corner.

Mealtimes can be enjoyed in the pleasant dining room where delicious and healthy food is served tailored to the needs of the individual. Dietary requirements and preferences are discussed on arrival.

Residents can enjoy a choice of activities at Edmund House, keeping both body and mind and stimulated. Crafts, quizzes and games, cooking and painting are just a few of the favourite pastimes enjoyed.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Michelle MacKenzie (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (56)

Edmund House Care Home Reviews (79)

9.8

Edmund House Care Home has a Review Score of 9.8 (9.790) out of 10, based on 21 reviews in the last 2 years.
Over all time Edmund House Care Home has 79 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Edmund House Care Home
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Total of 79, showing 41-60
Review from Nicola D (Niece of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative, who has dementia, has resided at Edmund House for a few years, had to leave an alternative home as this service could no longer meet her needs. Since the move, both my relatives mental and physical health has greatly improved, and when I visit, she always looks very well. The staff conduct
themselves professionally, and nothing is too much trouble for both my relative and I when I visit or contact the home.
The home has a fantastic feel about it, and the interactions I have witnessed between the staff and the residents are always positive. Having visited during meal times, I can confirm the meals always look and smell very nice indeed, and my relative always leaves a clean plate. The kitchen staff cater for my relative's personal preferences at mealtimes, and there is always a choice of meals along with readily available snacks between meals, which are provided upon request.
The staff treat every resident as an individual, and I highly recommend this service!
Reply from Amanda Barnes, Customer Service Adviser at Edmund House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your relatives mental and physical health has improved since being in our care. Thank you for choosing Edmund House for your relatives stay.

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Review from Lynn F (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother-in-law has been in for over a year and had been extremely well cared for. Last month she had a short spell in hospital after the staff noticed she was unwell. They kept us informed about her condition, and the Facebook page has been brilliant in letting us see how she is getting on when we've
not been able to see her. Would highly recommend them all for how they care for the residents.
Reply from Amanda Barnes, Customer Service Adviser at Edmund House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that our Facebook page has helped you. We hope to continue providing your Mother-in-law with the best possible care.

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Review from Stuart M (Son of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class service looking after my mother. Everyone is lovely and work really hard, and the standard of care is 100%.
The family look forward to all the Facebook posts, and the activities are great.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for your lovely review. We are glad to hear that you enjoy the Facebook updates with the activities your Mother is taking part in. We certainly hope to continue providing her with the best possible care.

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Review from Sarah H (Private Carer of Resident) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is one of the best places I have had the pleasure of visiting. The staff that work there from the manager down to the cleaners are all so helpful and friendly. They know each resident inside out. The environment is beautiful and clean, a home from home for all the residents to enjoy
in those last years of life. From walking in through the front door, the place feels homely and staff make it all stress-free for anyone who enters by being so helpful. These carers provide excellent individualized care to each resident and listen to their every need. They have so many activities to look forward to daily and also plenty of friends to talk to. Today, during my visit I was sat outside in my car and could hear music playing, residents and staff laughing. I would definitely without a doubt recommend this home for my family and friends, as this manager and her team are doing a fantastic job of looking after loved ones that need a little extra support in their elderly years.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for taking the time to leave your lovely review. We are happy to hear you always feel so welcomed by the staff and that they are so helpful. It is also lovely to know that the happy atmosphere is so apparent even from the outside. Thank you for your recommendation.

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Review from Nikki B (Granddaughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana has been extremely happy since being in Edmund House. She is well cared for and the home is immaculate. There is always lots of activities for the residents to do and for everyone to be included. In these challenging times, it has been lovely to see videos and photos of our loved ones. I would
highly recommend Edmund House.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for your review. We are so glad to hear that your Nana is happy in our care and thank you again for your recommendation.

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Review from Lyn R (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More than happy with the care given to my mum.
Reply from Melanie Cope, Customer Service Adviser at Edmund House Care Home

We really appreciate you taking the time to leave us such lovely comments. Please let us know if there is anything else, we can do to help.

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Review from Belinda G (Niece of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Went to visit my uncle yesterday, had to have a Covid test whilst there performed by one lady who was lovely and very professional. A nice cup of coffee whilst waiting for the result, then given some PPE to wear. Very organised visit. The staff are extremely pleasant, and from what I saw, work very
hard for the residents. First-class care. Would highly recommend.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you so much for sharing your lovely feedback with us, we are very grateful to receive your kind words. We are so pleased that you would recommend our home to others, and that you're happy with the services they are providing.

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Review from Nicky S (Daughter of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first opportunity to see my Mum in a year as she is nursed in bed a could not access the provided for COVID visits. I arrived early for my COVID test and was looked after by a lovely nurse who explained everything clearly and brought me up to speed with Mum's care. My time with Mum was fantastic
and beneficial for both me and her. Lots of singing and laughing. Overall a very positive experience and can’t wait to see her soon!
Reply from Emily Wilson, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you so much for sharing your incredibly lovely feedback with us, we are so grateful to receive your kind review. Please let us know if there is anything else we can do for you and your family.

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Review from Neive D (Niece of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is currently being cared for at Edmund House, and I am extremely happy with the care being given, during this time especially, it is lovely to be able to see the photos posted on Facebook and to see how happy and healthy she looks while we are unable to visit her, and to know that she is being
encouraged to spend time with others.
Reply from Melanie Cope, Customer Service Adviser at Edmund House Care Home

We really appreciate you taking the time to leave your incredibly lovely comments. We are so pleased that you're happy with the care and attention your aunt is receiving! Please let us know if we can do anything else for you at this time!

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Review from Adam S (Grandson of Resident) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nanna went into Edmund house for rehabilitation, the staff have not only cared for her but they have turned a bad situation into one of which she has flourished. My Nanna is mobile (which we thought that she would be cared for in bed for the rest of her days) again and loving the care home experience.
Nothing is too much trouble for both management and all care team and we couldn’t be happier with the care and support she is receiving there. A big thank you to all the staff at Edmund House!
Reply from Melanie Cope, Customer Service Adviser at Edmund House Care Home

We are so thankful you feel that your Nanna has flourished in our care, whilst loving the experience. We are glad you feel as though nothing is too much trouble to ask us, as this is always the case! Thank you so much for your kind words, we really appreciate it.

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Review from Kathleen L (Daughter of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During these challenging times, we as a family had to choose a care home we felt was good enough to care for my mum. This was an easy decision as my aunty resides at Edmund House, and we haven't had any concerns around the care provided.
My mum's needs on admission were complex, and the manager
and staff have kept the family updated on a daily basis due to the changes in her condition.
My mum is always in high spirits and always without exception praises and tells me how good the staff are during our daily facetime chats.
She likes all the food and has put on weight since admission, and the home is currently working with the physio to look at daily exercises to rehabilitate mum so she can hopefully return home. I would definitely recommend Edmund House and should I need residential care this would be my number 1 choice.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Edmund House Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.

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Review from Robyn N (Great-granddaughter of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great nanna has gone in for respite care. The manager and team have been extremely helpful and informative! Utilising social media platforms e.g. Facebook has helped through these difficult times allowing us to see what they are up to. It really is a home from home with attention to detail even down
to the decor.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Edmund House Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your feedback.

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Review from Kathryn C (Daughter of Resident) published on 1 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Edmund House for over two years and never fails to tell me how happy she is, how well the staff look after her and how safe she feels. I have always found the staff to be warm and welcoming. This has been especially so during this very strange year of Covid, staff have remained calm,
caring, compassionate and patient whilst maintaining their professionalism. I strongly feel that all staff have gone above and beyond in order to keep spirits high for residents and for family members who are unable to visit. As Mum cannot remember what she has done, I look forward to the Facebook posts full of all the fabulous activities organised in-house. They are constantly adapting to the changing situation to make communication as straight forwarded as possible and to keep residents safe whilst being aware of their wellbeing. In short, I cannot praise all staff in Edmund House enough.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for trusting us with your mothers care. Please let us know if there is anything else we can do for you or your family.

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Review from T D (Son of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the last few weeks, Mum's health has declined but the staff who have provided her care have been fantastic. Their attitude to their jobs is second to none. Not only have they provided excellent care for Mum, they have also taken our needs and concerns into account. They are always there to answer
our questions and offer advice. (We have found we now have an extended family). Thanks to all those who have delivered, and continue to provide Mum's care.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Edmund House Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from P B (Son of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Expensive for paying residents. Not much staff cover at night. Safety of resident to resident contact (i.e. Mum assaulted twice until the offending resident moved). The staff has too much record-keeping to be done instead of caring. It needs making simpler because sometimes not always gets recorded
because too much to fill in.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Edmund House Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from Elaine B (Daughter of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad was required to stay in the care home for respite after a short hospital stay, but due to the Covid-19 restrictions, I was unable to visit him. I was in daily contact with the care home and received reports that one of the carers had a very good rapport with my father which helped put my mind at
ease and helped his stay to be enjoyable.
Reply from Greta Narbutaityte, Customer Adviser at Edmund House Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from Shirley A (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for almost two years at Edmund House. Sadly, mum passed away on 11th June. Mum settled in well when she first made that massive step to leave her own house and take up residence at Edmund House. Having been taken ill initially in April this year and admitted to hospital, all
she wanted was to get out of the hospital and back to the care of the staff at Edmund House. Although still very ill, she wanted the familiar faces and voices of the staff in her final days. The support, care and compassion to both mum and our family by all the staff was above and beyond their duty. They were there not only for mum, but for us too. A big thank you to everyone at Edmund House.
Reply from Greta Narbutaityte, Customer Adviser at Edmund House Care Home

We are saddened about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from Kathy C (Daughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Edmund House for over a year until she died there in May 2020. Throughout this time she was well-cared for and attention was paid to her mood and spiritual needs as well as physical care. The staff were caring and kind, even when under pressure, and were always approachable if we had any
questions or concerns. Mum appreciated there always being someone on hand to help her and there were plenty of activities if she wanted to participate. I was welcome to visit at any time and did so frequently. The environment was light (very important as mum had severe visual impairment), clean and welcoming. As her health failed, Mum chose to remain there rather than go into hospital, and she was treated with kindness and dignity right to the end. I can mourn her knowing that she was safe and properly looked after in her final months. Thank you to all the wonderful staff at Edmund House. You have done a great job in very challenging times.
Reply from Greta Narbutaityte, Customer Adviser at Edmund House Care Home

Thank you for taking the time to leave such lovely feedback. We are very sorry about your mothers passing, please let us know if there is anything else we can do for you or your family.

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Review from Luke S (Relative of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is great to see the effort that the staff have put in over this difficult period of time to keep spirits high. Seeing the smiles on the residents faces is nice to see especially when they can not always see their loved ones. They take good care and are very tentative about their daily routines. Thank
you.
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Review from Janine D (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was welcomed into the Edmund House family in August 2018 when it became apparent she could no longer manage at her home. On our initial visit when looking for care for Mum, it was absolutely the right decision to choose Edmund House, as it was far superior to any other homes in the area! It's not
overly big, well designed for the purpose and decorated to a high standard. Nothing was to much trouble for the management and staff, and from day one Mum was made to feel welcome, loved, safe and part of a family. She loved joining in with activities especially the quiz and knit and natter!
The staff were all caring, compassionate and professional, from the kitchen staff and cleaners to the care assistants and management, everyone works together and respects each other, which comes across when you visit.
Unfortunately Mum passed away in Edmund House on 8th May. We were with her at the end, for which we are very grateful.
Reply from Greta Narbutaityte, Customer Adviser at Edmund House Care Home

We are so very saddened about your mothers passing. Thank you for such kind words.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Edmund House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Edmund House Care Home is calculated as follows: ( (219 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 248 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Edmund House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Our modern home welcomes people in need or residential care, including those living with dementia, Huntington's or Parkinson's. Each spacious bedroom offers comfortable and tasteful furnishings and decor as well as en-suite facilities .

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Awards / Recognitions (7)

Meet the Team (3)

Michelle

Michelle Mackenzie

Job Title: Home Manager Joined: 2017

Since starting my career with the Social Services as a Care Manager from 2002 to 2017, my dream was to make a difference to peoples lives in their last years, months, weeks and days of their life.


My dream came true in 2017 when I became the Home Manager of Edmund House. I can now make that difference and fulfil that dream.

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Sean Dawson

Job Title: Deputy Manager Joined: 2018

I have spent the last thirty years' working in social care in several different settings and teams. I really enjoy supporting our residents and staff in maintaining and developing their independence and skills and strongly feel that my position at Edmund House provides me with the opportunity to do this.


I have a wealth of knowledge and experience that I use and my role at Edmund House is extremely rewarding and I continue to develop my skills and knowledge daily.


I have lived in Scunthorpe all my life and live within a few minutes’ drive of Edmund House. I have two children and in my spare time I enjoy tinkering with my car, long walks in the countryside and carp fishing.

Hafizah

Hafizah Begum

Job Title: Senior Housekeeper Joined: 2021

I have been working for Bupa for just over 4 years. Before working here, I was a full time stay at home mum as I took a few years break from my career until my children were older.


I enjoy working in the care home sector as every day is different. I love meeting new people as you get an insight into everyone’s life. The most rewarding aspect is having an impact on people’s lives with small acts of kindness & building meaningful relationships with residents as well as families.


I was born in London and moved to Scunthorpe in 2003. I completed my Level 2 in childcare, to then go on to help running my dad’s business. I am an extremely family orientated person. My 3 children, parents & siblings are a big part of my life. I believe in making each day count, building memories as we go along! I pride myself in setting a good example for my children. I regularly go on walks to help keep fit which also helps keep a clear mind and I often visit different cities/towns to eat out. My biggest passion is to travel and see the world, I love experiencing different cultures and meeting people from different backgrounds. Every year I try to go on holiday abroad with the family. My husband is my biggest supporter who always encourages me to go further and achieve more!

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