
The care, kindness, and understanding of his needs has been outstandingL E(Daughter of Resident/Service User)

kept to a very high standard with friendly staff of all ages who take nothing as too much troubleAudrey N(Respite Resident/Service User)

The staff of Edmund House really care about their residents, not just care for themCatherine P(Daughter of Resident/Service User)

The care, kindness, and understanding of his needs has been outstandingL E(Daughter of Resident/Service User)

kept to a very high standard with friendly staff of all ages who take nothing as too much troubleAudrey N(Respite Resident/Service User)

The staff of Edmund House really care about their residents, not just care for themCatherine P(Daughter of Resident/Service User)

Edmund House carries out expert and personalised care for a wide range of needs while supporting independence and dignity, as well as an active lifestyle. Tailored care plans are offered to those who are living with dementia and to those who are no longer able to live at home. Carers are trained and experienced in the challenges of looking after individuals with memory loss, taking pride in a sensitive and...
Care Provided by Edmund House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 56 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Edmund House Care Home for full pricing details and T&Cs.
Contact Edmund House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Michelle MacKenzie (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (56)
Edmund House Care Home Reviews (94)
Edmund House Care Home has a Review Score of 9.8 (9.822) out of 10, based on 27 reviews in the last 2 years.
Over all time Edmund House Care Home has 94 reviews.
My nana has been extremely happy since being in Edmund House. She is well cared for and the home is immaculate. There is always lots of activities for the residents to do and for everyone to be included. In these challenging times, it has been lovely to see videos and photos of our loved ones. I would highly recommend Edmund House.
Thank you for your review. We are so glad to hear that your Nana is happy in our care and thank you again for your recommendation.
More than happy with the care given to my mum.
We really appreciate you taking the time to leave us such lovely comments. Please let us know if there is anything else, we can do to help.
Went to visit my uncle yesterday, had to have a Covid test whilst there performed by one lady who was lovely and very professional. A nice cup of coffee whilst waiting for the result, then given some PPE to wear. Very organised visit. The staff are extremely pleasant, and from what I saw, work very hard for the residents. First-class care. Would highly recommend.
Thank you so much for sharing your lovely feedback with us, we are very grateful to receive your kind words. We are so pleased that you would recommend our home to others, and that you're happy with the services they are providing.
My first opportunity to see my Mum in a year as she is nursed in bed a could not access the provided for COVID visits. I arrived early for my COVID test and was looked after by a lovely nurse who explained everything clearly and brought me up to speed with Mum's care. My time with Mum was fantastic and beneficial for both me and her. Lots of singing and laughing. Overall a very positive experience and can’t wait to see her soon!
Thank you so much for sharing your incredibly lovely feedback with us, we are so grateful to receive your kind review. Please let us know if there is anything else we can do for you and your family.
My aunt is currently being cared for at Edmund House, and I am extremely happy with the care being given, during this time especially, it is lovely to be able to see the photos posted on Facebook and to see how happy and healthy she looks while we are unable to visit her, and to know that she is being encouraged to spend time with others.
We really appreciate you taking the time to leave your incredibly lovely comments. We are so pleased that you're happy with the care and attention your aunt is receiving! Please let us know if we can do anything else for you at this time!
My Nanna went into Edmund house for rehabilitation, the staff have not only cared for her but they have turned a bad situation into one of which she has flourished. My Nanna is mobile (which we thought that she would be cared for in bed for the rest of her days) again and loving the care home experience. Nothing is too much trouble for both management and all care team and we couldn’t be happier with the care and support she is receiving there. A big thank you to all the staff at Edmund House!
We are so thankful you feel that your Nanna has flourished in our care, whilst loving the experience. We are glad you feel as though nothing is too much trouble to ask us, as this is always the case! Thank you so much for your kind words, we really appreciate it.
My mum's needs on admission were complex, and the manager and staff have kept the family updated on a daily basis due to the changes in her condition.
My mum is always in high spirits and always without exception praises and tells me how good the staff are during our daily facetime chats.
She likes all the food and has put on weight since admission, and the home is currently working with the physio to look at daily exercises to rehabilitate mum so she can hopefully return home. I would definitely recommend Edmund House and should I need residential care this would be my number 1 choice.
We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.
My great nanna has gone in for respite care. The manager and team have been extremely helpful and informative! Utilising social media platforms e.g. Facebook has helped through these difficult times allowing us to see what they are up to. It really is a home from home with attention to detail even down to the decor.
We are very happy to hear you are satisfied with the quality of our care. Thank you for your feedback.
Over the last few weeks, Mum's health has declined but the staff who have provided her care have been fantastic. Their attitude to their jobs is second to none. Not only have they provided excellent care for Mum, they have also taken our needs and concerns into account. They are always there to answer our questions and offer advice. (We have found we now have an extended family). Thanks to all those who have delivered, and continue to provide Mum's care.
We really appreciate you taking the time to leave us such lovely comments.
Expensive for paying residents. Not much staff cover at night. Safety of resident to resident contact (i.e. Mum assaulted twice until the offending resident moved). The staff has too much record-keeping to be done instead of caring. It needs making simpler because sometimes not always gets recorded because too much to fill in.
We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?
Dad was required to stay in the care home for respite after a short hospital stay, but due to the Covid-19 restrictions, I was unable to visit him. I was in daily contact with the care home and received reports that one of the carers had a very good rapport with my father which helped put my mind at ease and helped his stay to be enjoyable.
Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.
My mother was a resident for almost two years at Edmund House. Sadly, mum passed away on 11th June. Mum settled in well when she first made that massive step to leave her own house and take up residence at Edmund House. Having been taken ill initially in April this year and admitted to hospital, all she wanted was to get out of the hospital and back to the care of the staff at Edmund House. Although still very ill, she wanted the familiar faces and voices of the staff in her final days. The support, care and compassion to both mum and our family by all the staff was above and beyond their duty. They were there not only for mum, but for us too. A big thank you to everyone at Edmund House.
We are saddened about your loss. Please let us know if there is anything else we can do for you or your family.
My mum was in Edmund House for over a year until she died there in May 2020. Throughout this time she was well-cared for and attention was paid to her mood and spiritual needs as well as physical care. The staff were caring and kind, even when under pressure, and were always approachable if we had any questions or concerns. Mum appreciated there always being someone on hand to help her and there were plenty of activities if she wanted to participate. I was welcome to visit at any time and did so frequently. The environment was light (very important as mum had severe visual impairment), clean and welcoming. As her health failed, Mum chose to remain there rather than go into hospital, and she was treated with kindness and dignity right to the end. I can mourn her knowing that she was safe and properly looked after in her final months. Thank you to all the wonderful staff at Edmund House. You have done a great job in very challenging times.
Thank you for taking the time to leave such lovely feedback. We are very sorry about your mothers passing, please let us know if there is anything else we can do for you or your family.
It is great to see the effort that the staff have put in over this difficult period of time to keep spirits high. Seeing the smiles on the residents faces is nice to see especially when they can not always see their loved ones. They take good care and are very tentative about their daily routines. Thank you.
The staff were all caring, compassionate and professional, from the kitchen staff and cleaners to the care assistants and management, everyone works together and respects each other, which comes across when you visit.
Unfortunately Mum passed away in Edmund House on 8th May. We were with her at the end, for which we are very grateful.
We are so very saddened about your mothers passing. Thank you for such kind words.
My husband stayed for a weeks respite care. He had a stroke in 2016 so requires quite a lot of support as his right arm and leg are compromised. All the staff were excellent with him. Nothing was too much trouble. He enjoyed all meals and felt at home in the accommodation. He would be very happy to spend time there again.
Thank you for taking the time to leave such lovely comments. Hope to see you again in the future.
From the very first visit, I noticed how immaculate and stylish the exterior/interior was, setting the standard to which I wasn't disappointed.
I was greeted by friendly welcoming staff who gave me a tour of all the facilities which included a well-equipped hairdressing salon and spacious well equipped en-suite bedrooms.
The layout of the whole building considered all needs with huge attention to detail.
Mums has been living at Edmund House for two years now and we couldn't be happier with the care and understanding she has received gaining fantastic relationships with all of the thoughtful personable staff including management who are very proactive.
Mums eyes light up when staff walk into the room and that speaks volumes for the care she receives "priceless".
We're very glad to hear you are satisfied with the quality of our care. It's always nice to get such amazing feedback, thank you.
The staff gave individualised care which was as my father requested. He was very pleased with the friendliness and service he received. Nothing was too much trouble, including taking him to visit my mother. Thank you for all the help with his care and recovery.
Thank you for taking the time to leave such a lovely review. We are very happy to help you and your family.
Thank you for your support over the past few weeks.
Thank you for your kind words. We have a genuine regard for all of our residents. Please let us know if there is anything else we can do for your mum or your family.
From moving my mother-in-law in the home has been very very good. The staff were so attentive, but now she is coming to the end of her life they are even better. They treated me kindly and let me have as much time as I wanted. On feeding the staff could not do enough for her. Changing meals or just giving little and often. All were or should I say marvellous and need a pay rise as what they get (I don't know) should be raised by 100%.
Thank you for such a lovely review. We are very delighted to hear you can trust our staff with your mother-in-law's care. Our residents' health and well being is an absolute priority, so please let us know if there is anything else we can do.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 February 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 26 August 2026Our modern home welcomes people in need or residential care, including those living with dementia, Huntington's or Parkinson's. Each spacious bedroom offers comfortable and tasteful furnishings and decor as well as en-suite facilities .
News (3) & Events (0)
- 29 Jul 2025
Edmund House Bupa Care Home and The Grange Primary School in Scunthorpe joined forces to decorate a giant bunny for North Lincolnshire Council’s Bunny Trail in Scunthorpe town centre. The...
- 05 Feb 2025
TikTok fitness star, Bailey Greetham, recently visited Edmund House Bupa Care Home to help residents wrap Christmas presents for their friends and families. Swapping a fitness class for a festive...
- 05 Feb 2025
TikTok star Bailey Greetham has visited two care homes in Scunthorpe to kick off a year-long partnership to help residents get active. Edmund House and Sandhills Court Bupa Care Homes...
There are no upcoming events for Edmund House Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Edmund House Care Home.
Meet the Team (9)

Since starting my career with the Social Services as a Care Manager from 2002 to 2017, my dream was to make a difference to peoples lives in their last years, months, weeks and days of their life.
My dream came true in 2017 when I became the Home Manager of Edmund House. I can now make that difference and fulfil that dream.

I have spent the last thirty years' working in social care in several different settings and teams. I really enjoy supporting our residents and staff in maintaining and developing their independence and skills and strongly feel that my position at Edmund House provides me with the opportunity to do this.
I have a wealth of knowledge and experience that I use and my role at Edmund House is extremely rewarding and I continue to develop my skills and knowledge daily.
I have lived in Scunthorpe all my life and live within a few minutes’ drive of Edmund House. I have two children and in my spare time I enjoy tinkering with my car, long walks in the countryside and carp fishing.

I began my career in the hair and beauty industry, where I developed strong client-facing and communication skills. I later moved into the health and social care sector, supporting individuals with learning disabilities in both psychological and domiciliary settings. Since 2012, I have worked mainly within the elderly care sector, focusing on administration and finance. I feel my communication skills and understanding of finance allow me to support both colleagues and residents effectively.
I enjoy working in a care environment where residents come first and where we strive to create a homely, safe setting. I live locally and value spending my free time helping my family and enjoying time with my granddaughters.

I am a Unit Manager at Edmund House and have been a part of the Bupa family since 2016. I began my career in the care sector as a carer and progressed into roles as Senior Carer and Team Leader before becoming Unit Manager in May 2022.
As Unit Manager, I lead with empathy, professionalism, and a strong commitment to person-centred care. What I enjoy most about working in care services is making a meaningful difference in people’s lives every day, and I continue to develop my skills and knowledge to better support those entrusted to our care.
I live locally in Scunthorpe and, outside of work, I enjoy reading and interior decorating. I am also a proud mother to my daughter, which further shapes my sense of responsibility and understanding, both personally and professionally.

I have worked for Bupa since 2018 and progressed to Unit Manager in November 2019. I have worked in care since I was 15 and have extensive experience in mental health and dementia care. I’ve previously worked in care homes across Scunthorpe and surrounding areas, within the NHS as a healthcare assistant, and in the community supporting people to remain in their own homes for as long as possible.
I love working in care because it allows me to support people with dignity, respect and choice at the most important time of their lives.
I’m a mum of three children aged 24, 22 and 5, and also have a 3-year-old grandson, so life is busy. When I’m not working, I enjoy spending time with my youngest child, and in the evenings I like to relax with a good book.

I previously worked at a local hospice as a care assistant, progressing to advanced care assistant and later to complementary therapist. During this time, I trained as a qualified Reiki practitioner and reflexologist, and also gained training in mindfulness, wellbeing, hand and foot massage, meditation and relaxation.
Looking after people is a privilege. It’s not just about supporting the individual, but also being there for their family and friends during difficult times. I love working in care services because of the people — both my colleagues and those we care for.
I’m married and have a daughter and a son, four grandsons and two granddaughters. Although my dad passed away 10 years ago, my mum is still a huge part of my life, which I feel very grateful for.
My hobbies include NFL American football, and my husband and I attend London games when our teams are playing in the UK. I enjoy spending time with family and friends and going on holiday — Greece is my favourite destination.

I have worked in the catering sector since the age of 19, starting as a prep chef and progressing to Head Chef. Before working in catering, I was a domiciliary carer, which I really enjoyed. Both roles give me a sense of fulfilment and allow me to make a positive difference.
My favourite part of working in care is making residents happy, speaking with them about food, and adapting meals to meet their individual needs.
I’m a mum of two and a wife. Food is my passion, and bringing happiness and enjoyment through food is my goal.

I have been working for Bupa for just over 4 years. Before working here, I was a full time stay at home mum as I took a few years break from my career until my children were older.
I enjoy working in the care home sector as every day is different. I love meeting new people as you get an insight into everyone’s life. The most rewarding aspect is having an impact on people’s lives with small acts of kindness & building meaningful relationships with residents as well as families.
I was born in London and moved to Scunthorpe in 2003. I completed my Level 2 in childcare, to then go on to help running my dad’s business. I am an extremely family orientated person. My 3 children, parents & siblings are a big part of my life. I believe in making each day count, building memories as we go along! I pride myself in setting a good example for my children. I regularly go on walks to help keep fit which also helps keep a clear mind and I often visit different cities/towns to eat out. My biggest passion is to travel and see the world, I love experiencing different cultures and meeting people from different backgrounds. Every year I try to go on holiday abroad with the family. My husband is my biggest supporter who always encourages me to go further and achieve more!

I have worked in regional maintenance for the past four years, covering Yorkshire and Humberside. After leaving school, I completed an apprenticeship as a joiner, working for a small business carrying out repairs to housing association rental properties across Leeds and Wakefield. Around 20 years ago, I joined Bupa in Leeds as a maintenance operative.
I take great pride in keeping Edmund House in the best condition possible, and this is the part of my role I enjoy most.
Outside of work, I’m a keen motorcycle rider and enjoy modifying cars.
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