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The entire home has been designed to specifically meet the needs of the elderly suffering from dementia related conditions. This is achieved...
Care Provided by Norwood House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Norwood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Heera Care Ltd
- Private Owned
Person in charge
- Samantha Bates (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (26)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- The home warmly welcome visits from family and friends. They do not have set visiting times, allowing flexibility to suit your schedule. However, they kindly ask visitors to avoid meal times and to refrain from visiting during unsociable hours, such as very early in the morning or late at night, to ensure the comfort and well being of all residents. Young children and well behaved pets are also welcome, as they understand how important these visits can be for residents' happiness and connection to family life. If you have any questions or would like to check the best time to visit, please don’t hesitate to contact the team.
Parking
- The care home offers convenient and secure on-site parking for residents, visitors, and staff. Key features include: Enclosed On-Site Car Park: Space for up to 14 vehicles, providing easy access directly from the property. Dedicated Disabled Parking Bays: Clearly marked and located close to the main entrance for ease of access. Ambulance Bay: Reserved area to ensure prompt and unobstructed access for emergency services. Visitors are welcome to use the on-site parking during visiting hours. If you have any special parking needs or accessibility requirements, please contact the reception in advance.
Norwood House Reviews (38)
Norwood House has a Review Score of 9.4 (9.437) out of 10, based on 8 reviews in the last 2 years.
Over all time Norwood House has 38 reviews.
My mother was at Norwood House and was very happy there. She enjoyed the attention she received from the carers who were always kind, caring and fun. Her birthday was a highlight when she had her hair and nails done, a lovely cake and treated like a queen, she loved it and it was wonderful to see her so happy. She enjoyed the live music singers when they were there as well as watching the staff and family dancing with residents. The atmosphere of Norwood is a very happy and caring one. Very professional staff and very well run by the hands on manager.
The home was always clean, and she enjoyed the good, well-cooked meals. The staff made a real effort to keep her feeling like herself, they painted her nails, did her hair, and encouraged her to join in activities whenever she could. She even went on a trip to the pantomime, which she loved.
The Christmas party, complete with singers and entertainment, was a highlight for her and for us as a family. Those moments meant so much, especially as her dementia progressed.
She sadly passed away at the home, but I take comfort in knowing she spent her final months surrounded by people who treated her with dignity, warmth, and genuine care. We're grateful for everything the team did for her and for us.
A very homely and lovely dementia care home with truly great staff. The new management has really turned the place around. I honestly can't fault it. Keep up the great work!
Norwood House has a lovely interior and feels very welcoming. The staff are incredibly hardworking and genuinely caring. The new manager is great, always listening and improving things continuously. I highly recommend Norwood House.
Norwood has always been a lovely place, but there was room for improvement and the recent changes by new management have really made a difference! It now truly feels like a home from home. The food is great, the activities are enjoyable and staff are so caring and attentive.
My Dad was discharged from hospital into Norwood House for respite care in autumn 2025 and ended up being a permanent resident until he sadly passed away in January 2026. The staff at Norwood have been incredible throughout, laughing and joking with Dad and taking him out, doing activities and generally making his last few months enjoyable while maintaining exemplary levels of care. Their compassion at the end was wonderful and made a difficult time for the family as easy as possible. A lovely setting and building and the food always smelled amazing when I was visiting! Would definitely recommend if you are looking for a care home for a loved one, no better choice in the area.
I am here for a short spell while getting over a fall staff are excellent nothing is too much trouble. Food is great must be as I am very picky eating every bit served up.
After a five minute introductory chat , I was given a tour of the facilities offered ,the bedrooms all had en-suite and were tastefully decorated with ample floor space
I found it very refreshing that residents have 3 different communal areas where they can could watch television, enjoy music or just relax in quiet contemplation .
The staff appeared to engaged positively with the residents
The following day the manager came to our home to introduce himself to our family member (who was reluctant to visit the nursing home )
This proved to be a very positive and enjoyable experience. The manager listened carefully to any concerns and answered all questions with great consideration for our family members physical and mental needs.
The dedication and commitment shown by the manager, was outstanding and a credit to Norwood House facility
This meeting was such a great success, that we are going to visit with our family member tomorrow .
My own personal experience is that my father has been treated with the upmost care and respect by all the staff. Due to his current dementia I feel they now know him more than myself which after I have been his sole carer for five years was a challenge for me. To address the food, bearing in mind dietary requirements I have witnessed meals that I would be pleased to eat that are of a consistent standard. The standards of hygiene I have never questioned there is no smell and yes windows are open but it has never been cold. All interaction with residents baths etc is recorded. Most importantly there is an open door policy of communication.
I can't recommend this care home enough. Always a very personable, friendly environment - the staff always go above and beyond and see that my mother-in-law is always happy and comfortable. It really is like a home from home. A big thank you to all the staff!
This is one of the worst care homes I've had the unfortunate pleasure of visiting. The staff was very ignorant and the level of care was shocking. My aunt stayed there and they did things like put her false teeth on a dirty cloth and put them straight back into her mouth and did not clean them even after being told this is unacceptable, yet they did this again and again. The food was disgusting and not fit for purpose. We know people who actually worked there and they bought the cheapest of the cheap to feed to the residents. No heating in the bathrooms and gave her strip washes in a freezing bathroom with the windows open and totally ignored our requests for things to be done. The staff just did the bare minimum they could and just did not care. All the things they list on the site they do not have but are still listed on the site. If you care about your loved ones do not put them in this care home as all they want is the money and do not care in the slightest.
Management and staff are very helpful. I felt that my husband was in a safe environment.
Mum has been in Norwood House since the end of October 2019. We couldn't have chosen a better care home for her. All the staff are fantastic and do a great job. No matter how busy they are, they make time for everyone, the residents and their families. Our family has a great deal of respect and admiration for everyone working at Norwood House.
The staff here are all very caring, and nothing is too much trouble for them. My mum needs a lot of care as she is bedridden and gets in a lot of pain frequently, but if she presses her call button, they come to her as quick as possible and get her the pain relief she needs. I would recommend Norwood House as the best home in the area to come into, everyone is treated with respect, resident and relatives.
Norwood House is amazing. I would recommend to anybody who needs someone to look after their family member. The service is impeccable and the staff are very nice. The events that occur in the care home are very good and thoughtful towards the residents. Altogether I love the place and will go there when I in need of looking after. Keep up the great work!
Kind, attentive.
The staff at Norwood House are wonderful, always cheerful and positive. The house has a very homely feel - residents can have a cup of tea and a snack when they want and the dining area is set up like a cafe. My sister and I both leave overseas, so knowing that mum is safe and cared for is really important. The staff are like family for her and they keep always us up-to-date on how our mum's going. Thank you everyone at Norwood House!
The care home is always clean and tidy.
All the food and meals are good. The management always has time to talk to us.
No issues at all well pleased with everything.
Norwood House is a truly homely place to stay and to visit. The philosophy of the Norwood family is truly borne out in the way that staff interact with the residents, their families and each other. Knowing my dad is being cared for with such kindness means the world.
Very satisfied with everything. Carers are wonderful to mum.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 October 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Norwood House.
There are no upcoming events for Norwood House.
Awards / Recognitions (1)
- 01 Feb 2018Recipient: Norwood House
Accreditations
There are no accreditations posted yet for Norwood House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Norwood House
What types of Care is Norwood House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Norwood House have?
There are 26 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Norwood House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Norwood House to the centre of Scunthorpe?
2.9 mile(s) as the crow flies, distance by road may be significantly further.
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