Wrawby Hall

My grandfather is currently a resident at Wrawby Hall Care Home, we were very reserved at first about him going into 24-hour care but the care staff at Wrawby Hall have given us as a family nothing but reassurance. Grandad said he is very well looked after and the food is amazing. We can't thank the home enough for what they do for him.

Meals were very good (excellent). The staff were very friendly and helpful and spent time chatting when it was their break. The cleaners were very thorough and friendly. Overall, I thoroughly enjoyed my short stay. The care manager came round every morning to char and see if I was alright.

I would highly recommend Wrawby Hall based on the staff and the care they deliver, I felt assured at all times that my mother was looked after by professionals with hearts of gold.

Caring staff but not enough of them. The staff are stretched and are not always available when needed e.g. for the toilet. The place is homely and Mum's room, in the old part of the building, is light and airy. A lot of time spent by residents around the edge of the room watching TV or asleep. I suppose this is a consequence of short staffing. Overall the home seems to be well run.

Maybe the range of activities could be improved and residents encouraged more to take part.

Wrawby Hall provides caring, dedicated staff who are infinitely patient with the residents.

The manager always ensures that he has lots of trips and activities.

They let me help them to bath my mum and go every day to meet mums needs, because I want to it's my mum!

We were greeted on arrival with a warm welcome and led through to the lounge immediately. All the service users were in comfortable chairs and not left to sit in wheelchairs. The room was clean and tidy with a fresh, pleasant smell. The atmosphere was homely, relaxed and peaceful with friendly staff. We were offered a cup of tea when the trolley came round. It was great to visit and see our family member being so well looked after.

The staff were friendly, busy but nothing was too much trouble for them I found them to be very approachable.

There seems to be a good team working there. I wish I could have stayed longer as the food that was cooking smell lovely, I was going to pull up a chair and join them.

Wrawby Hall is a welcoming home. The staff take the time to speak to you when you arrive. Mum is happy in this environment, she is treated with respect and not patronised. The communal living spaces are upbeat and pleasantly decorated. Communication is good and any personal issues are passed on in a private manner. Activities in the home are encouraged, we enjoy curling the village hall, mum thrives on meeting the ladies team from the village who join us, we all feel better after the session. Social events take a of lot planning but it's worth it to see the dedication of all the team, the food provided is excellent. We all have a good time. As a family, we recommend Wraby Hall and feel very satisfied with the standard of care.

The home is very friendly, the staff are very polite and conscientious, the whole place is very clean and tidy, all the care needs are catered for ie ripple bed, wheelchairs, care plans in place. Food supplied is of very good quality and all dietary needs are met.

Very homely and friendly staff.

Wrawby Hall was recommended to me by a friend for a friends parent and after visiting many times I can only say good things. The staff are amazing and never short of time to chat or offer drinks and snacks. My friend's parent is cared for very well and is happy and safe. The home itself looks amazing and has such a lovely, calm and friendly atmosphere.

Overall disappointed with the management and leadership at Wrawby Hall. There was a high turnover of staff during my relative's placement which was a concern. When I visited staff were not always visible around the home. Additional training in Dementia and Person Centred Care would be beneficial for some staff. There were shortfalls in the quality and standard of care offered to my relative in respect of dignity, choices, rights, understanding of care and medical needs. A basic duty of care should have been of paramount importance when instead it was compromised. Care plans were not reflective of my relative's declining health. The food was lovely and the cooks were very accommodating and helpful so thank you. Concerns raised did not always have a satisfactory outcome. Exceptional care was most definitely not my experience and in my opinion, the ethos of the home was not as described. Some staff very attentive whereas others lacked compassion and skills to care for vulnerable people.

Would definite recommend the home to others

Never enough staff on duty at anytime considering the care/help most of the residents needed. There were never more than 2/3 staff on duty at any of my visits. Bells were ringing, residents in the lounge were asking for help to go to bed repeatedly from 8pm - 11:20pm. The two staff on duty were rushed off their feet doing the best they could. When my friend asked for help to go to the toilet for the third time were told it was alright as he had a pad on! I thought this was degrading!!

Staff very friendly and helpful - keep residents happy and attentive to their needs. Lovely atmosphere. Thank you for looking after my husband.

Due to staffing levels, the standard of care has dropped. Turnover of staff very high. Last few months the experience at the home has put a toll on my health and I'm not the resident. There are a few staff that are excellent. That is all. Food is brilliant and that also goes to the kitchen staff. Able to hear staff clearly discussing residents. Not very nice. Staff talking about long hours they work and how tired they are. Not very good to hear. Loved ones are there to be cared for.

My mother has dementia and is well cared for and happy. We have in the past had issues of clothing going missing, always new but this is when she first moved in and management and staff were different. Her room is not the best as it is in the original part of the building but to be fair she was offered a move to a newer room and didn't settle. The atmosphere is welcoming and friendly.