Eagle View Care Home

Phoenix Drive, Scarborough YO12 4AZ
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9.8 55 Reviews
  • Eagle View Care Home, Scarborough
Eagle View Care Home – Scarborough, North Yorkshire

Eagle View is a purpose-built care home in Phoenix Drive, Scarborough, offering residential care, dementia care and respite care for the elderly in the UK. The home provides 40 comfortable single bedrooms, with a choice of en-suite facilities, residents are encouraged to bring personal belongings to create a homely environment. The home features landscaped gardens, indoor & outdoor communal areas, a salon and café.

At Minster Care Group, the aim is to deliver a warm, person-centred care tailored to each individual’s unique needs. The dedicated staff create personalised care plans and organise daily activities designed to enrich life, promote wellbeing and maintain community connections.
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Care Provided by Eagle View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Fees are determined on individual resident need based on pre-admission assessment

The price(s) shown are provided by the care home. Contact Eagle View Care Home for full pricing details and T&Cs.

Contact Eagle View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eagle View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emine Tekis (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (42)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Welcome to visit loved ones at any time.

Parking

  • On-site parking

Eagle View Care Home Reviews (55)

9.8

Eagle View Care Home has a Review Score of 9.8 (9.826) out of 10, based on 38 reviews in the last 2 years.
Over all time Eagle View Care Home has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Eagle View Care Home
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Total of 55, showing 21-40
Review from H G (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Eagle View for just over 5 months. Mum had a massive stroke on Easter Monday whilst in Eagle View and died in Eagle View (as per her wishes), 6 days later. The care we received before, during and after her death was outstanding. They let us have use of a bed close by to Mum,
brought us snacks and drinks, and this made a lot of difference to us during this very difficult time. All of our needs were met with dignity and respect. All of the staff care deeply for their residents and their families.
Reply from Emine Tekis, Home Manager at Eagle View Care HomeWe are deeply sorry for your loss and honoured to have had the opportunity to care for your mum during her time at Eagle View.It means a great deal to our team to know that you felt supported and cared for during such a difficult time. We always strive to provide comfort, dignity, and respect to both our residents and their families, and we're truly grateful that our efforts made a difference for you and your family.Please know that your mum will be remembered fondly by all of us here at Eagle View. Our thoughts remain with you and your family.
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Review from I J (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My personal opinion is fantastic care home. My mother picked up lots and is very happy here. All the staff are lovely and really caring. All staff do a first class job, lots of activities for residents, Eagle View changed my opinion about care homes, I am so pleased.
Reply from Emine Tekis, Home Manager at Eagle View Care HomeThank you for your kind words and we are delighted to hear that your mother is happy and thriving at Eagle View. It means a great deal to us to know that the care, activities, and dedication of our team have made such a positive difference. We're so pleased to have changed your perspective on care homes, and we're grateful to be part of your mother's journey.
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Review from K M (Wife of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has lived at Eagle View for a couple of years as a family we could not wish for anywhere better. The staff are amazing so kind and caring, when you visit you feel welcome and at home. The new activities lady is wonderful, there is so much going on, so much fun for the residents. Eagle View
is a happy safe place. The management team are always there to support you.
Reply from Emine Tekis, Home Manager at Eagle View Care HomeThank you for your feedback. We're also delighted that you're enjoying the energy and joy our new activities coordinator has brought; seeing residents having fun and staying engaged is exactly what we love to see. At Eagle View, we're committed to ensuring your loved ones enjoy the best possible quality of life, with compassion, kindness, and care at the heart of everything we do. Thank you again for your trust and support; it really does mean the world to our team.
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Review from A P (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since becoming a resident at Eagle View, my mum has received excellent care physically, mentally, emotionally and overall well-being. She and my family are treated with the utmost respect. Mum's dignity is preserved all the time. The staff are all warm, friendly and welcoming. Her room is always clean
and tidy.
Reply from Emine Tekis, Home Manager at Eagle View Care HomeThank you so much for your kind words. We're truly grateful to hear that your mum is happy and well cared for at Eagle View. It means a lot to us to know that both she and your family feel respected and supported. Our team works hard to create a warm, welcoming environment, and your feedback is a lovely reminder of why we do what we do. We'll be sure to share your kind message with the staff, it will brighten their day!If there's ever anything more we can do, please don't hesitate to let us know.
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Review from L G (Niece of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has only been in Eagle View for a week. I am very impressed with all the staff and the facilities I attended a residents meeting yesterday and was fully informed of everything going on now and in the future. This was followed up by an email immediately keeping us informed.
Reply from Emine Tekis, Home Manager at Eagle View Care HomeThank you so much for sharing your experience. We're so glad to hear that your uncle is settling in well at Eagle View and that you've had such a positive impression in just the first week. It's great to know that the staff and facilities have met your expectations, and that you felt informed and included during the residents meeting. We truly value communication and transparency, so it's wonderful to hear the follow-up email was helpful too. Please don't hesitate to reach out if there's ever anything we can do to support you or your uncle further.
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Review from Andrea B (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Eagle View since November. She has Alzheimer's and our ability to keep her safe and happy as her mental health declined had become challenging and distressing.
From our first enquiry we felt reassured that Eagle View could help us and now, having seen what they have done/are
constantly doing for Mum, we cannot praise enough the management and their team. Everyone is friendly and helpful and genuinely cares about mum's wellbeing. Her room is modern and clean and filled with her personal items. I would have absolutely no hesitation in recommending this lovely care home!
Reply from Emine Tekis, Home Manager at Eagle View Care HomeThank you for your lovely feedback. It's always our goal to provide a safe, supportive, and loving environment for all of our residents, and knowing that your mum feels cared for and comfortable means everything to us. We understand how difficult the transition can be for families, especially when a loved one is living with Alzheimer's, and we're so glad we could help ease that journey for you. Your recommendation is incredibly meaningful, and we'll be sure to share your lovely feedback with our entire team - it will mean the world to them. Thank you again for trusting us with your mum's care.
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Review from R S (Partner of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely happy with the care my partner is receiving.
Reply from Emine Tekis, Home Manager at Eagle View Care HomeThank you so much for your feedback. We're delighted to hear that you are completely happy with the care your partner is receiving. Our team is dedicated to providing the best possible support, and it's wonderful to know that their needs are being met. If you ever have any concerns or need further assistance, please don't hesitate to reach out. We're always here to help.
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Review from A D (Son of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's first experience in a care home and although confused with dementia, he settled in very well. The management team and staff are brilliant and extremely professional, caring, helpful and friendly.
I'd been looking after him in his own home for the past two and a half years and it was a
great relief to me to feel I could leave him and know how well he was being looked after.
Reply from Emine Tekis, Home Manager at Eagle View Care HomeThank you so much for your kind and heartfelt message. We are truly touched by your words and are so pleased to hear that your father has settled in well with us. We understand how significant this transition can be, especially for someone living with dementia, and we're glad to know that our efforts have provided both your father and yourself with comfort and reassurance. Our team takes great pride in creating a warm, caring, and supportive environment, and it means a lot to know that their dedication has made a positive impact.If there's ever anything more we can do to support you or your father, please don't hesitate to reach out. We are always here for you both.Once again, thank you for taking the time to share your kind words.
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Review from Elizabeth-Ann B (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother's 98th birthday celebrations were made really easy for our family and special for us all by the extra special care and consideration given by wonderful staff who once again went above and beyond what we could have asked for. We had only recently learned that relatives are welcome to join
their loved ones for a meal and we were delighted that the 6 of us adults would be welcomed for mums birthday dinner. The staff had put up lovely decorations to enhance the event and we sat as a family in the dining room on our own table, with other residents nearby. The meal was excellent and the wonderful chef had gone out of his way not only to provide one vegetarian meal but a fully gluten free sweet for us all which was delicious. We were welcomed to take a special birthday cake for mum and were pleased the other residents could share that with us. The price for the meal was very reasonable, and its presentation and taste excellent. Thank you so very much on behalf of us all.
Reply from Emine Tekis, Home Manager at Eagle View Care HomeThank you so much for your kind and thoughtful message. We're so happy you were able to enjoy the meal together and that the decorations, food, and the special birthday cake added to the celebration. We're also delighted that the chef's efforts to accommodate dietary needs made the meal even more enjoyable. It's always our goal to go above and beyond for our residents and their loved ones, and it means so much to hear that you felt that care on such an important occasion.Thank you again for your heartfelt feedback, and please know that it was a privilege to be part of such a meaningful celebration. We look forward to continuing to provide excellent care for your family.
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Review from Mark S (Son-in-law of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the whole experience of visiting my father in law at Eagle View very pleasurable. The room he was given was extremely clean and nicely furnished and the staff from the manager, assistant manager and all the other care assistants have been wonderful. The food always looks very appetising
and smells lovely. I sincerely hope my father in law is happy here for a long time.
Reply from Emine Tekis, Home Manager at Eagle View Care HomeThank you so much for sharing your positive experience at Eagle View. We're thrilled to hear that your father-in-law's stay has been a pleasant one. It's wonderful to know that he is enjoying his room, the care from our staff, and the food. We take great pride in providing a comfortable and welcoming environment, and your feedback means a lot to us. We will continue to strive for the best care and service to ensure his happiness and well-being. We hope he feels right at home with us for a long time to come.
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Review from Kevin H (Son of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot speak too highly of the management and staff. Nothing was too much trouble for them. I felt my mum was treated very well and was being cared for to the highest level. The room and food prepared was excellent.
Reply from Emine Tekis, Home manager at Eagle View Care HomeThank you so much for your thoughtful feedback. We are truly grateful for your kind words about our management and staff. It means a great deal to us to know that your mum received the care and attention she deserved and that you felt comfortable with the services provided.
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Review from S S (Daughter of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a new resident and has received a warm welcome from all the staff. All the staff have a very caring and warm approach to providing reassurance to my father. The home feels like it is well organised and such a friendly environment. There are lots of activities going on and families are welcome
to visit at any time. We feel happy and reassured that my father is being well cared for.
Reply from Emine Tekis, Registered home manager at Eagle View Care HomeThank you so much for your kind and thoughtful review. We are delighted to hear that your father has had a warm welcome and that you feel reassured by the care and support he is receiving. Creating a nurturing and friendly environment is something our team is truly passionate about, so it's wonderful to know that this has made a positive impression on both your father and your family.Our dedicated staff work hard to ensure all residents feel comfortable and supported, especially during the transition to their new home. We're also thrilled that you've noticed the effort we put into keeping the home well-organised and filled with engaging activities. Maintaining an open-door policy for families is very important to us, as it helps foster a sense of community and connection.Thank you again for your lovely words. We are honored to be entrusted with your father's care and will continue to do our utmost to ensure he feels happy and supported here at Eagle View.
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Review from John W (Husband of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been here for 2 plus years now. I am very pleased with her care and support. The care team and management continue to have a positive supported role in the care and continue positive action aimed at the residents' care and well-being. The complex is always kept clean and tidy despite the
occasional mishaps - a credit to the cleaning team. Would like to see more activities available upstairs.
Reply from Emine Tekis, Registered home manager at Eagle View Care HomeThank you so much for taking the time to share your feedback. We are truly grateful for your kind words and are delighted to hear that you are pleased with the care and support your wife has received over the past two years.Our care team and management take great pride in ensuring residents receive the highest standard of care, and it's wonderful to hear that their efforts are making a positive difference. We'll also be sure to pass on your kind words to our cleaning team, who work hard to maintain a clean and welcoming environment for everyone, even during those occasional unexpected moments.We really appreciate your suggestion regarding more activities upstairs. Feedback like yours helps us identify areas for improvement and better meet the needs of our residents. We will review this and look for ways to enhance the activity schedule upstairs to ensure it's as engaging and enjoyable as possible.
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Review from Malcolm K (Husband of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review of the place is that it is excellent all round.
Reply from Emine Tekis, Registered home manager at Eagle View Care HomeThank you for your glowing review and for taking the time to share your thoughts. We are delighted to hear that you find Eagle View excellent in every aspect, from the care and support provided to the facilities and cleanliness. Our team is dedicated to ensuring all residents feel safe, valued, and treated with dignity, so it's truly rewarding to see this reflected in your feedback. We're also glad that our food, activities, and overall environment have met your expectations. Your kind words motivate us to continue delivering the highest standard of care and support. If there's ever anything more we can do to enhance your experience or your wife's comfort, please don't hesitate to reach out. Thank you again for your thoughtful feedback means so much to our team.
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Review from F J (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care home we have visited. Excellent staff, led by a young and dynamic management team. Mum is very well looked after by everyone. Her condition seems to be improving and is well loved and respected. The activities are perfect for her. Food is very good and nutritious with a choice of menu
to suit all palates and dietary needs. Rooms and communal areas are always very clean. Neat and tidy. We are very pleased with everything and mum is happy and settled. Highly recommended.
Reply from Emine Tekis, Registered home manager at Eagle View Care HomeThank you for your wonderful review and for recommending Eagle View so highly. We are thrilled to hear that your mum is happy, settled, and thriving in our care. It's incredibly rewarding to know that she feels loved and respected and that her well-being is improving. Our team takes great pride in creating a welcoming environment, and it's heartening to see our efforts reflected in your kind words about the staff, activities, and dining options. We are also pleased that you find our home consistently clean and well-maintained-it's a testament to the hard work of our team. Your feedback motivates us to continue delivering the best possible care and support for all our residents. If there's anything further we can do for your mum or your family, please don't hesitate to let us know.
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Review from P J (Son-in-law of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is responding well to all the staff. They keep her engaged as much as possible and if possible take her out.
Reply from Emine Tekis, Registered home manager at Eagle View Care HomeThank you for your thoughtful review. We're so pleased to hear that your mum is responding well to the care and support from our team. Keeping our residents engaged and active is a top priority, and we're glad that these efforts are making a positive difference for her. We understand how meaningful it can be for residents to enjoy outings and activities, and we will continue to do our best to create opportunities for her whenever possible. Your feedback is truly appreciated and motivates us to keep delivering compassionate, person-centred care. Please don't hesitate to reach out if there's ever anything more we can do to support your mum or your family.
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Review from B M (Friend of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend weekly for several years! I have no complaints at all about Eagle View. The staff are excellent and go out of their way to help. Home is always spotlessly clean, and no smells! Hopefully, neither of us will need a care home! However, should that happen there is nowhere
better than Eagle View. My friend is always clean, treated with respect, and most importantly with love!
Reply from Rahi Joshi, Marketing Associate at Eagle View Care HomeThank you so much for your kind words and ongoing support. We are delighted to hear that your friend is comfortable at Eagle View. Our team is dedicated to providing the best care and support. Kind regards, Rahi.
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Review from A B (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have worked in care for 30 years and never experienced care like it. Absolutely disgraceful. During the two years my father was a resident there, we identified neglect and abuse. A lot of agency workers did not know the residents and often just stood about. No activities, often music on and TV, which
I am sure would be confusing for the residents living with dementia.
The food was awful! On visiting one day my father was served very garlicky mashed potato and gravy. Often wearing clothes that weren't his. Thankfully my father has now moved to another home. Would not rate this home at all.
Reply from Jankee Patel, Estates Manager at Eagle View Care HomeThe home has recently been inspected by CQC and received a positive inspection in all areas that this review refers to, the home also identified that the resident required a more specialised environment and nursing care, which the home ensured happened for the best interests of the resident. Eagle View has a new management team in place, all aspects of the home have been reviewed. We are providing a good service with good outcomes for all service users, all have individual plans of care, the home only uses agency staff where all other avenues have been exhausted, and the home currently is fully staffed. We have evidenced good nutrition and have a full activities programme for the home and individual activities, where appropriate. We are fully involved with North Yorkshire contracting authority, all professionals, relatives, residents, and staff. We are sorry you felt this way about your experience and wish your father all the best in his new home.
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Review from K M (Wife of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been living in Eagle View for over a year. I found him going into a home very traumatic, but the staff have been amazing, he settled in very quickly. He feels safe and enjoys chatting with staff he is treated as an individual. The family are involved and made to feel welcome and involved
with his care. Now Eagle View has more activities, it's better than ever. Our family are very happy with the care he receives.
Reply from Rahi Joshi, Marketing Associate at Eagle View Care HomeThank you for sharing your experience with Eagle View. We understand that the decision to transition a loved one into a care home can be difficult, and we're glad to hear that your husband settled in quickly. I will pass your kind sentiments on to the home team. Kind regards
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Review from O H (Granddaughter of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
1. No hot water, how can the care home or the residents be clean if there is no hot water. 2. The wrong sort of food, some food should've been prepared correctly, was not provided, so this made the resident unable to eat anything. She only had two small yoghurts on Christmas day, because they did not
provide a sensible or substantial lunch/dinner 3. Personal items used to go missing 4. Inadequate staff, half of the staff did not have proper qualifications or training required for this job, ignored residents and visitors needs, rude to visitors who are already distressed because of there family members state. 5. Alleged abuse to residents was ignored by care staff, and when the abuse was brought up they suggested the resident had done it to herself.
Reply from Jankee Patel, Head Office at Eagle View Care HomeWe are sorry to hear about your negative experience and take all feedback seriously. There has been an unsettled period due to management changes and we have worked closely with the North Yorkshire Quality team, all our staff, and residents have been supported through this. All our staff have the appropriate training, supervision, and guidance. We have an estates team who ensures our facilities are of a high standard, and any allegations of abuse are taken seriously and reported to the correct regulatory authorities who we meet with regularly.
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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Eagle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Eagle View Care Home is calculated as follows: ( (413 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 455 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eagle View Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

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