Eagle View Care Home

Phoenix Drive, Scarborough YO12 4AZ
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9.7 48 Reviews
  • Eagle View Care Home, Scarborough
Eagle View Care Home – Scarborough, North Yorkshire

Eagle View is a purpose-built care home in Phoenix Drive, Scarborough, offering residential care, dementia care and respite care for the elderly in the UK. The home provides 40 comfortable single bedrooms, with a choice of en-suite facilities, residents are encouraged to bring personal belongings to create a homely environment. The home features landscaped gardens, indoor & outdoor communal areas, a salon and café.

At Minster Care Group, the aim is to deliver a warm, person-centred care tailored to each individual’s unique needs. The dedicated staff create personalised care plans and organise daily activities designed to enrich life, promote wellbeing and maintain community connections.
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Care Provided by Eagle View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1150 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1450

Fees are determined on individual resident need based on pre-admission assessment

These prices are only a guideline, please contact Eagle View Care Home to find out the exact price for your requirements.

Contact Eagle View Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eagle View Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Emine Tekis (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (42)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Welcome to visit loved ones at any time.

Parking

  • On-site parking

Eagle View Care Home Reviews (48)

9.7

Eagle View Care Home has a Review Score of 9.7 (9.686) out of 10, based on 33 reviews in the last 2 years.
Over all time Eagle View Care Home has 48 reviews.

Overall Experience
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Reviewer Connection to Eagle View Care Home
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Total of 48, showing 21-40
Review from A D (Son of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's first experience in a care home and although confused with dementia, he settled in very well. The management team and staff are brilliant and extremely professional, caring, helpful and friendly.
I'd been looking after him in his own home for the past two and a half years and it was a
great relief to me to feel I could leave him and know how well he was being looked after.
Reply from Emine Tekis, Home Manager at Eagle View Care Home
Thank you so much for your kind and heartfelt message. We are truly touched by your words and are so pleased to hear that your father has settled in well with us. We understand how significant this…read more
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Review from Elizabeth-Ann B (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother's 98th birthday celebrations were made really easy for our family and special for us all by the extra special care and consideration given by wonderful staff who once again went above and beyond what we could have asked for. We had only recently learned that relatives are welcome to join
their loved ones for a meal and we were delighted that the 6 of us adults would be welcomed for mums birthday dinner. The staff had put up lovely decorations to enhance the event and we sat as a family in the dining room on our own table, with other residents nearby. The meal was excellent and the wonderful chef had gone out of his way not only to provide one vegetarian meal but a fully gluten free sweet for us all which was delicious. We were welcomed to take a special birthday cake for mum and were pleased the other residents could share that with us. The price for the meal was very reasonable, and its presentation and taste excellent. Thank you so very much on behalf of us all.
Reply from Emine Tekis, Home Manager at Eagle View Care Home
Thank you so much for your kind and thoughtful message. We're so happy you were able to enjoy the meal together and that the decorations, food, and the special birthday cake added to the celebration.…read more
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Review from Mark S (Son-in-law of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the whole experience of visiting my father in law at Eagle View very pleasurable. The room he was given was extremely clean and nicely furnished and the staff from the manager, assistant manager and all the other care assistants have been wonderful. The food always looks very appetising
and smells lovely. I sincerely hope my father in law is happy here for a long time.
Reply from Emine Tekis, Home Manager at Eagle View Care Home
Thank you so much for sharing your positive experience at Eagle View. We're thrilled to hear that your father-in-law's stay has been a pleasant one. It's wonderful to know that he is enjoying his…read more
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Review from Kevin H (Son of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot speak too highly of the management and staff. Nothing was too much trouble for them. I felt my mum was treated very well and was being cared for to the highest level. The room and food prepared was excellent.
Reply from Emine Tekis, Home manager at Eagle View Care Home
Thank you so much for your thoughtful feedback. We are truly grateful for your kind words about our management and staff. It means a great deal to us to know that your mum received the care and…read more
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Review from S S (Daughter of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a new resident and has received a warm welcome from all the staff. All the staff have a very caring and warm approach to providing reassurance to my father. The home feels like it is well organised and such a friendly environment. There are lots of activities going on and families are welcome
to visit at any time. We feel happy and reassured that my father is being well cared for.
Reply from Emine Tekis, Registered home manager at Eagle View Care Home
Thank you so much for your kind and thoughtful review. We are delighted to hear that your father has had a warm welcome and that you feel reassured by the care and support he is receiving. Creating a…read more
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Review from John W (Husband of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been here for 2 plus years now. I am very pleased with her care and support. The care team and management continue to have a positive supported role in the care and continue positive action aimed at the residents' care and well-being. The complex is always kept clean and tidy despite the
occasional mishaps - a credit to the cleaning team. Would like to see more activities available upstairs.
Reply from Emine Tekis, Registered home manager at Eagle View Care Home
Thank you so much for taking the time to share your feedback. We are truly grateful for your kind words and are delighted to hear that you are pleased with the care and support your wife has received…read more
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Review from Malcolm K (Husband of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review of the place is that it is excellent all round.
Reply from Emine Tekis, Registered home manager at Eagle View Care Home
Thank you for your glowing review and for taking the time to share your thoughts. We are delighted to hear that you find Eagle View excellent in every aspect, from the care and support provided to the…read more
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Review from F J (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care home we have visited. Excellent staff, led by a young and dynamic management team. Mum is very well looked after by everyone. Her condition seems to be improving and is well loved and respected. The activities are perfect for her. Food is very good and nutritious with a choice of menu
to suit all palates and dietary needs. Rooms and communal areas are always very clean. Neat and tidy. We are very pleased with everything and mum is happy and settled. Highly recommended.
Reply from Emine Tekis, Registered home manager at Eagle View Care Home
Thank you for your wonderful review and for recommending Eagle View so highly. We are thrilled to hear that your mum is happy, settled, and thriving in our care. It's incredibly rewarding to know that…read more
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Review from P J (Son-in-law of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is responding well to all the staff. They keep her engaged as much as possible and if possible take her out.
Reply from Emine Tekis, Registered home manager at Eagle View Care Home
Thank you for your thoughtful review. We're so pleased to hear that your mum is responding well to the care and support from our team. Keeping our residents engaged and active is a top priority, and…read more
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Review from B M (Friend of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend weekly for several years! I have no complaints at all about Eagle View. The staff are excellent and go out of their way to help. Home is always spotlessly clean, and no smells! Hopefully, neither of us will need a care home! However, should that happen there is nowhere
better than Eagle View. My friend is always clean, treated with respect, and most importantly with love!
Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home
Thank you so much for your kind words and ongoing support. We are delighted to hear that your friend is comfortable at Eagle View. Our team is dedicated to providing the best care and support. Kind…read more
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Review from A B (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have worked in care for 30 years and never experienced care like it. Absolutely disgraceful. During the two years my father was a resident there, we identified neglect and abuse. A lot of agency workers did not know the residents and often just stood about. No activities, often music on and TV, which
I am sure would be confusing for the residents living with dementia.
The food was awful! On visiting one day my father was served very garlicky mashed potato and gravy. Often wearing clothes that weren't his. Thankfully my father has now moved to another home. Would not rate this home at all.
Reply from Jankee Patel, Estates Manager at Eagle View Care Home
The home has recently been inspected by CQC and received a positive inspection in all areas that this review refers to, the home also identified that the resident required a more specialised…read more
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Review from K M (Wife of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been living in Eagle View for over a year. I found him going into a home very traumatic, but the staff have been amazing, he settled in very quickly. He feels safe and enjoys chatting with staff he is treated as an individual. The family are involved and made to feel welcome and involved
with his care. Now Eagle View has more activities, it's better than ever. Our family are very happy with the care he receives.
Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home
Thank you for sharing your experience with Eagle View. We understand that the decision to transition a loved one into a care home can be difficult, and we're glad to hear that your husband settled in…read more
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Review from O H (Granddaughter of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
1. No hot water, how can the care home or the residents be clean if there is no hot water. 2. The wrong sort of food, some food should've been prepared correctly, was not provided, so this made the resident unable to eat anything. She only had two small yoghurts on Christmas day, because they did not
provide a sensible or substantial lunch/dinner 3. Personal items used to go missing 4. Inadequate staff, half of the staff did not have proper qualifications or training required for this job, ignored residents and visitors needs, rude to visitors who are already distressed because of there family members state. 5. Alleged abuse to residents was ignored by care staff, and when the abuse was brought up they suggested the resident had done it to herself.
Reply from Jankee Patel, Head Office at Eagle View Care Home
We are sorry to hear about your negative experience and take all feedback seriously. There has been an unsettled period due to management changes and we have worked closely with the North Yorkshire…read more
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Review from Terry B (Partner of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
When visiting your care home, certain staff members make you feel very unwelcome. You are nearly always short of carers. One of your older seniors shouts a lot at your residents, or sits on her mobile and ignores them. Management are never on the residents' floor. Activities are very minimal, especially
for bedbound residents. Safety is very suspect. More time than not there is no hot water to wash your hands. How do residents manage?
Reply from Jankee Patel, Estates Manager at Eagle View Care Home
We take all feedback very seriously. My apologies that your experience was not what you had hoped for. It can be very difficult when despite our 100% commitment, we don’t meet expectations. We…read more
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Review from Darren B (Son of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been here a short while, however, I feel she is being well treated. All staff are very courteous and helpful. The food looks very good, in fact I was really tempted by the crumble myself.
Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared…read more
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Review from W M (Relative of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the support that has been received from the staff at Eagle View following a tricky situation.
The manager has been exceptional and I can honestly say all members of the care team that I have come across have been friendly and courteous.
I am more than confident that my family member
is being cared for with compassion.
Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home
Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your family member is at ease with us. I'll forward your warm sentiments to our home team.
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Review from Mike W (Husband of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the care home. The home is spotless and has no smell of aged people. My wife was admitted to the upper floor but the staff immediately realised she needed to be moved to the ground floor as her condition was better suited to this area. Staff cannot do enough for the patients and
the management appears to be extremely effective. I would recommend this facility to anyone.
Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home
Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, and we ensure to maintain high care standards. I will forward your…read more
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Review from Mandy H (Daughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident there for 3 years and was loved and cared for by a very dedicated team, and for that, I will be forever grateful. I visited Dad regularly and was made to feel very welcome. It is spacious and bright with a very happy family atmosphere and dad thrived! He interacted well and
loved meal times! During covid, I was very anxious but I was kept updated throughout. My thanks to everyone involved with Dad's care.
Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home
Dear Mandy, thank you for your kind words and sharing your thoughts with us. Our team will be happy to know that your dad was comfortable staying with us. I will ensure to pass on your kind feedback…read more
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Review from J C (Daughter-in-law of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been a resident since January 2011 and the care he has had has been excellent.
When we were advised that he was approaching the end of his life the staff were so compassionate letting me and his grandchildren be with him continually from the Thursday to the Monday when he died
peacefully aged 98!
I'm sure if he hadn't been at Eagle View we would have lost him years ago.
I would also like to express my sincere thanks to the manager who is doing a wonderful job.
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Review from S D (Son of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was in Eagle View for 5 years.
He was very happy there, the staff were very kind and considerate.
They always kept in touch with his family and we can't praise the staff enough for the care they gave him.
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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Eagle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.686 for Eagle View Care Home is calculated as follows: ( (340 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (22 Very Poors x 1) ) ÷ 395 Ratings = 4.686
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eagle View Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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