Eagle View Care Home

Thank you so much for sharing your positive experience at Eagle View. We're thrilled to hear that your father-in-law's stay has been a pleasant one. It's wonderful to know that he is enjoying his room, the care from our staff, and the food. We take great pride in providing a comfortable and welcoming environment, and your feedback means a lot to us. We will continue to strive for the best care and service to ensure his happiness and well-being. We hope he feels right at home with us for a long time to come.

Thank you so much for your kind and thoughtful review. We are delighted to hear that your father has had a warm welcome and that you feel reassured by the care and support he is receiving. Creating a nurturing and friendly environment is something our team is truly passionate about, so it's wonderful to know that this has made a positive impression on both your father and your family.Our dedicated staff work hard to ensure all residents feel comfortable and supported, especially during the transition to their new home. We're also thrilled that you've noticed the effort we put into keeping the home well-organised and filled with engaging activities. Maintaining an open-door policy for families is very important to us, as it helps foster a sense of community and connection.Thank you again for your lovely words. We are honored to be entrusted with your father's care and will continue to do our utmost to ensure he feels happy and supported here at Eagle View.

Thank you so much for taking the time to share your feedback. We are truly grateful for your kind words and are delighted to hear that you are pleased with the care and support your wife has received over the past two years.Our care team and management take great pride in ensuring residents receive the highest standard of care, and it's wonderful to hear that their efforts are making a positive difference. We'll also be sure to pass on your kind words to our cleaning team, who work hard to maintain a clean and welcoming environment for everyone, even during those occasional unexpected moments.We really appreciate your suggestion regarding more activities upstairs. Feedback like yours helps us identify areas for improvement and better meet the needs of our residents. We will review this and look for ways to enhance the activity schedule upstairs to ensure it's as engaging and enjoyable as possible.

Thank you for your wonderful review and for recommending Eagle View so highly. We are thrilled to hear that your mum is happy, settled, and thriving in our care. It's incredibly rewarding to know that she feels loved and respected and that her well-being is improving. Our team takes great pride in creating a welcoming environment, and it's heartening to see our efforts reflected in your kind words about the staff, activities, and dining options. We are also pleased that you find our home consistently clean and well-maintained-it's a testament to the hard work of our team. Your feedback motivates us to continue delivering the best possible care and support for all our residents. If there's anything further we can do for your mum or your family, please don't hesitate to let us know.

Thank you so much for your kind words and ongoing support. We are delighted to hear that your friend is comfortable at Eagle View. Our team is dedicated to providing the best care and support. Kind regards, Rahi.

The home has recently been inspected by CQC and received a positive inspection in all areas that this review refers to, the home also identified that the resident required a more specialised environment and nursing care, which the home ensured happened for the best interests of the resident. Eagle View has a new management team in place, all aspects of the home have been reviewed. We are providing a good service with good outcomes for all service users, all have individual plans of care, the home only uses agency staff where all other avenues have been exhausted, and the home currently is fully staffed. We have evidenced good nutrition and have a full activities programme for the home and individual activities, where appropriate. We are fully involved with North Yorkshire contracting authority, all professionals, relatives, residents, and staff. We are sorry you felt this way about your experience and wish your father all the best in his new home.

Thank you for sharing your experience with Eagle View. We understand that the decision to transition a loved one into a care home can be difficult, and we're glad to hear that your husband settled in quickly. I will pass your kind sentiments on to the home team. Kind regards

We are sorry to hear about your negative experience and take all feedback seriously. There has been an unsettled period due to management changes and we have worked closely with the North Yorkshire Quality team, all our staff, and residents have been supported through this. All our staff have the appropriate training, supervision, and guidance. We have an estates team who ensures our facilities are of a high standard, and any allegations of abuse are taken seriously and reported to the correct regulatory authorities who we meet with regularly.

We take all feedback very seriously. My apologies that your experience was not what you had hoped for. It can be very difficult when despite our 100% commitment, we don’t meet expectations. We appreciate that this may never be possible in certain circumstances, despite all efforts made, so we ensure that we continue to focus on providing an excellent service and continue to improve at every given opportunity. We feel in this circumstance all efforts were made by the home and external agencies to meet the expected standards, but we apologise you do not feel this was the case. We have a full activities team and programme in which all residents are invited to participate at their own choice, and 1-1 activities are provided as required. We have requested maintenance to look at the hot water comment as this is not something we have been aware of, however our water is temperature controlled so as not to burn. The care and well-being of our residents are always our principal priority.

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your family member is at ease with us. I'll forward your warm sentiments to our home team.

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, and we ensure to maintain high care standards. I will forward your kind sentiments to the home team.

Kind regards

Dear Mandy, thank you for your kind words and sharing your thoughts with us. Our team will be happy to know that your dad was comfortable staying with us. I will ensure to pass on your kind feedback to the team. Kind regards, Rahi.