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Eagle View Care Home

Phoenix Drive, Scarborough, North Yorkshire YO12 4AZ
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Eagle View Care Home, Scarborough
Eagle View Care Home, Scarborough
Eagle View Care Home, Scarborough

Eagle View Care Home – Scarborough, North Yorkshire

Eagle View is a purpose-built care home in Phoenix Drive, Scarborough, offering residential care, dementia care and respite care for the elderly in the UK. The home provides 40 comfortable single bedrooms, with a choice of en-suite facilities, residents are encouraged to bring personal belongings to create a homely environment. The home features landscaped gardens, indoor & outdoor communal areas, a salon and...  

Care Provided by Eagle View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,200From £1,200
Residential Dementia CareFrom £1,300From £1,200

Fees are determined on individual resident need based on pre-admission assessment

Contact Eagle View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emine Tekis (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Welcome to visit loved ones at any time.

Parking

  • On-site parking

Eagle View Care Home Reviews (58)

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9.9

Eagle View Care Home has a Review Score of 9.9 (9.929) out of 10, based on 39 reviews in the last 2 years. Over all time Eagle View Care Home has 58 reviews.

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Showing 58 reviews matching selected criteria
Review from A B (Daughter of Resident) published on 28 June 2024 Submitted via Website
Overall Experience
I have worked in care for 30 years and never experienced care like it. Absolutely disgraceful. During the two years my father was a resident there, we identified neglect and abuse. A lot of agency workers did not know the residents and often just stood about. No activities, often music on and TV, which I am sure would be confusing for the residents living with dementia.

The food was awful! On visiting one day my father was served very garlicky mashed potato and gravy. Often wearing clothes that weren't his. Thankfully my father has now moved to another home. Would not rate this home at all.

Reply from Jankee Patel, Estates Manager at Eagle View Care Home

The home has recently been inspected by CQC and received a positive inspection in all areas that this review refers to, the home also identified that the resident required a more specialised environment and nursing care, which the home ensured happened for the best interests of the resident. Eagle...  

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Review from K M (Wife of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

My husband has been living in Eagle View for over a year. I found him going into a home very traumatic, but the staff have been amazing, he settled in very quickly. He feels safe and enjoys chatting with staff he is treated as an individual. The family are involved and made to feel welcome and involved with his care. Now Eagle View has more activities, it's better than ever. Our family are very happy with the care he receives.

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Thank you for sharing your experience with Eagle View. We understand that the decision to transition a loved one into a care home can be difficult, and we're glad to hear that your husband settled in quickly. I will pass your kind sentiments on to the home team. Kind regards

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Review from O H (Granddaughter of Resident) published on 4 April 2024 Submitted via Website
Overall Experience

1. No hot water, how can the care home or the residents be clean if there is no hot water. 2. The wrong sort of food, some food should've been prepared correctly, was not provided, so this made the resident unable to eat anything. She only had two small yoghurts on Christmas day, because they did not provide a sensible or substantial lunch/dinner 3. Personal items used to go missing 4. Inadequate staff, half of the staff did not have proper qualifications or training required for this job, ignored residents and visitors needs, rude to visitors who are already distressed because of there family members state. 5. Alleged abuse to residents was ignored by care staff, and when the abuse was brought up they suggested the resident had done it to herself.

Reply from Jankee Patel, Head Office at Eagle View Care Home

We are sorry to hear about your negative experience and take all feedback seriously. There has been an unsettled period due to management changes and we have worked closely with the North Yorkshire Quality team, all our staff, and residents have been supported through this. All our staff have the...  

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Review from Terry B (Partner of Resident) published on 20 June 2023 Submitted via Postal Card
Overall Experience

When visiting your care home, certain staff members make you feel very unwelcome. You are nearly always short of carers. One of your older seniors shouts a lot at your residents, or sits on her mobile and ignores them. Management are never on the residents' floor. Activities are very minimal, especially for bedbound residents. Safety is very suspect. More time than not there is no hot water to wash your hands. How do residents manage?

Reply from Jankee Patel, Estates Manager at Eagle View Care Home

We take all feedback very seriously. My apologies that your experience was not what you had hoped for. It can be very difficult when despite our 100% commitment, we don’t meet expectations. We appreciate that this may never be possible in certain circumstances, despite all efforts made, so we...  

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Review from W M (Relative of Resident) published on 13 March 2023 Submitted via Website
Overall Experience
I cannot fault the support that has been received from the staff at Eagle View following a tricky situation.
The manager has been exceptional and I can honestly say all members of the care team that I have come across have been friendly and courteous.

I am more than confident that my family member is being cared for with compassion.

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your family member is at ease with us. I'll forward your warm sentiments to our home team.

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Review from Darren B (Son of Resident) published on 13 March 2023 Submitted via Website
Overall Experience

My mother has only been here a short while, however, I feel she is being well treated. All staff are very courteous and helpful. The food looks very good, in fact I was really tempted by the crumble myself.

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Review from Mike W (Husband of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

Very impressed with the care home. The home is spotless and has no smell of aged people. My wife was admitted to the upper floor but the staff immediately realised she needed to be moved to the ground floor as her condition was better suited to this area. Staff cannot do enough for the patients and the management appears to be extremely effective. I would recommend this facility to anyone.

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, and we ensure to maintain high care standards. I will forward your kind sentiments to the home team.

Kind regards

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Review from Mandy H (Daughter of Resident) published on 16 June 2022 Submitted via Website
Overall Experience

My father was a resident there for 3 years and was loved and cared for by a very dedicated team, and for that, I will be forever grateful. I visited Dad regularly and was made to feel very welcome. It is spacious and bright with a very happy family atmosphere and dad thrived! He interacted well and loved meal times! During covid, I was very anxious but I was kept updated throughout. My thanks to everyone involved with Dad's care.

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Dear Mandy, thank you for your kind words and sharing your thoughts with us. Our team will be happy to know that your dad was comfortable staying with us. I will ensure to pass on your kind feedback to the team. Kind regards, Rahi.

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Review from J C (Daughter-in-law of Resident) published on 7 March 2018 Submitted via Postal Card
Overall Experience
My father-in-law has been a resident since January 2011 and the care he has had has been excellent.
When we were advised that he was approaching the end of his life the staff were so compassionate letting me and his grandchildren be with him continually from the Thursday to the Monday when he died peacefully aged 98!
I'm sure if he hadn't been at Eagle View we would have lost him years ago.

I would also like to express my sincere thanks to the manager who is doing a wonderful job.

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Review from S D (Son of Resident) published on 15 November 2017 Submitted via Postal Card
Overall Experience
My father was in Eagle View for 5 years.
He was very happy there, the staff were very kind and considerate.

They always kept in touch with his family and we can't praise the staff enough for the care they gave him.

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Review from J L (Friend of Resident) published on 3 November 2017 Submitted via Postal Card
Overall Experience

My friend came to you on the 30th June 2017, for the simple reason she was very vocal at her last home and showed concerns for other residents. My friend settled very well at Eagle View and I also found the staff all very caring and did a brilliant job. Which as I say, made my friend settle very well. Sadly it was short lived and she passed away peacefully, again all the staff were amazing.

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Review from Rosamund D (Power of Attorney of Resident) published on 2 November 2017 Submitted via Postal Card
Overall Experience

I am glad I chose Eagle View. Everything about it is brilliant and the resident is happy, content and well cared for.

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Review from S L (Daughter of Resident) published on 24 October 2017 Submitted via Postal Card
Overall Experience

My mum was so happy in this home with her Eagle View family. She was so content and passed away in their considerate, thoughtful and loving care.

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Review from Vernon J (Son of Resident) published on 9 October 2017 Submitted via Postal Card
Overall Experience
A really professional caring care home, all the staff were attentive and helpful. Mums short stay was made easier by the care given. The activities coordinator was hospitalised but the staff made up for that as best they could with their other duties.

Sincere thanks to the home and the staff.

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Review from J H (Wife of Resident) published on 22 September 2017 Submitted via Postal Card
Overall Experience

I visit my husband regularly and always find him to be happy and confident, clean and well presented.

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Review from S W (Wife of Resident) published on 21 September 2017 Submitted via Postal Card
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Staff are excellent, very caring. I can honestly say that I have nothing at all to complain about.

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Review from Janet J (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card
Overall Experience
My experience has been a very positive one. The staff at Eagle View have treated my mother with not just care, but love and dignity.
They are aware of her every need. I have felt peace of mind knowing that the care mum has received has been the very best.

The home is always spotlessly clean and never has that 'odour' some homes have.

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Review from G H (Daughter of Resident) published on 1 August 2017 Submitted via Postal Card
Overall Experience

My mother is very well looked after. She loves all the staff and they treat her with respect and dignity, even when she is throwing a tantrum. She is well and happy.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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