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Visitors are always welcome, the fresh coffee is always on...
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The Millings has a Review Score of 8.8 (8.759) out of 10, based on 6 reviews in the last 2 years. Over all time The Millings has 88 reviews.
Review from Jean L (Resident) assisted by family/friend published on 11 November 2016
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Review from James G (Brother of Resident) published on 11 November 2016
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Review from A E (Daughter of Resident) published on 11 November 2016
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Review from Judith S (Relative of Resident) published on 25 August 2016
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Review from Stephen (Son of Resident) published on 4 July 2016
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Review from June C (Resident) published on 8 December 2015
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Review from Sheila F (Resident) published on 8 December 2015
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Review from Valerie O (Resident) published on 3 December 2015
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The Review Score of 8.8 (8.759) out of 10 for The Millings is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.634 for The Millings is calculated as follows: ( (53 Excellents x 5) + (11 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.634
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.125 Points relating to the number of positive Reviews for The Millings is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 May 2019
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Job Title: Registered Manager
Joined: 2009
Bryony has worked in care for over 15 years and joined The Millings in 2009. She became Manager in 2024 after two years as our Deputy Manager.
Job Title: Deputy Manager
Joined: 2015
Jackie has worked in care for over 18 years and has been at The Millings for ten years.
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