The Millings is a friendly, family-owned and run care home with exceptional CQC inspection reports.

Staff work to put residents at the heart of care and offer a service, which values what is important to them.

It aims to provide a vibrant community where everybody thrives and it is proud of the relationships that staff develop with residents.

It is small enough to make sure that it knows individuals' preferences while being large enough to offer choice and variety.

The Millings is a former rectory with beautiful grounds situated in the town of Bedale, where residents benefit from scenic surroundings as part of the much-loved Yorkshire Dales.

The Millings has thirty-six rooms all with private en-suite facilities. Friendly staff are committed to offering top quality care services whilst respecting the privacy and independence of residents who are encouraged to take advantage of all the comfort and luxury on offer.

Group: Clifton St Annes PCS Ltd

Person in charge: Sandra Anderson (Registered Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 32

Shared Rooms: 4

Rooms with ensuite WC: 36

Weekly Charges Guide: Personal Care Single £675 – £715 (These prices are only a guideline, please contact The Millings to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Millings: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for The Millings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for The Millings in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.822 for The Millings is calculated as follows: ( (306 Excellents x 5) + (64 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 371 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Millings is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 22 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 The Millings has a Review Score of 9.8 (9.822) from 31 Reviews


Average Ratings

  • Excellent
    28
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Millings?

  • Extremely LIKELY
    29
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Millings

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    8
  • Son-in-law of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

My stepmother has been a resident at The Millings for 6 years and is very happy there. The care she receives is exceptional, and although she now rarely joins in the activities, the range of activities is extensive and over the years she has enjoyed them. All the staff are extremely caring and have a lovely relationship with the residents. We are always made welcome when we visit and any queries we may have are always swiftly dealt with. The manager is excellent.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

Comfortable, good food, good staff and friendly. Nothing to grumble about.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

Settled in well.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4 out of 5

I have nothing to complain about.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.7 out of 5

A very nice and warm environment. Staff excellent. Food nice and tasty with a good variety.

How likely would you be to recommend The Millings? Likely

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Average Rating:   4.9 out of 5

As my relative has only been in the home for a couple of weeks, we have not had a great deal of experience of the home, but what we have seen so far has been excellent in every way.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.9 out of 5

I have visited The Millings over many years and have always found staff polite and helpful to both myself and residents. The residents love to chat and are also very welcoming.
The atmosphere is always cheerful. Meals are very good and they offer a choice if needed.
It is a lovely residential home with lots of activities and events going on with interesting variety.
Crafts, outings, coffee mornings and even some residents get support to do marathons.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent, amazing staff and beautiful surroundings. Can't fault it in any way.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.9 out of 5

My father is happy, comfortable and cosy in The Millings. This is definitely a care home, not just residential and I think I will be living there myself in 30 years time!

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

Out of all the homes we visited The Millings is the exception above the rest, the friendly staff, beautiful rooms and decor and above all the way they interact with each individual resident make it feel like home for them. I will be putting my name down when I need to move into a care home.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident of The Millings since late June 2017. All the staff have made her very welcome and she has settled well. All her needs are catered for and they are very aware of all the residents. The activities are wide and varied which covers all the needs and are always taken with great enthusiasm. In fact, The Millings is like a country hotel for older people!

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.8 out of 5

My mother-in-law moved into The Millings in January 2015 following a dementia diagnosis and being able to cope living alone. The transition was very easy and she settled very quickly. All the staff are really caring and look after her so well. The food is great and all the social activities keep her busy and she enjoys. This has made the situation so easy for my husband to deal with.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

Since my auntie moved to The Mullings, she is much happier and content, and each time I visit her I go home a happy person as I know she is well looked after and happy.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise The Millings enough for their care and attention to detail for the care they show to the residents. The staff go above and beyond their duty of care as nothing is too much trouble. Whenever I visit I hear laughter and fun being the order of the day! I haven't sampled the food but I am informed that it is of the best quality, being like home cooking and very nicely presented. Overall a home from home which is all we could wish for.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

My 103-year-old mother has been a resident of The Millings for many years and has been very happy there. She feels that the staff are her friends and that The Millings is her home.

How likely would you be to recommend The Millings? Likely

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Average Rating:   4.3 out of 5

For almost three years The Millings has provided a comfortable, friendly home for my mother who had become unable to remain in her own home. Mum is assisted as necessary with needs and encouraged by the staff to remain as independent as possible, despite suffering debilitating sight loss and mobility issues. She enjoys the varied choice of appetising meals provided and importantly she takes these in the dining room with the company of other residents. There are many stimulating activities, outings to places of interest or visits by outside agencies to The Millings. Together with the "behind the scenes" network of staff employed at the home, this is a dynamic and forward thinking residence for those who live there and those who visit.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

Friendly and caring environment. More like a hotel than a home for the elderly. Residents are treated by the staff as family at all times.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

Caring and stimulating environment for all residents.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.2 out of 5

I would certainly recommend The Millings. I have been well looked after since I arrived in January. The staff are friendly, efficient and caring.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.8 out of 5

My mother in law lived here since December 2014. She died recently aged 95. The standard of care and atmosphere here gave her the best possible quality of life. As she became frailer both mentally and physically, the staff seamlessly changed their care and attention to ensure her integrity and independence were sustained as far as was possible. Her priorities and desires were theirs and she was able to continue to make her own decisions as much as possible.
In addition to a full, voluntary, programme of regular activities there is an endless supply of 'one-off' events and outings - all suitable for the residents and organised to ensure maximum enjoyment and availability. All the staff are unstinting in their efforts of work with, listen to and respond to any requests from relatives.
This year as my mother in law's health failed and in the last two weeks of end-of-life care, the love and care given made a huge difference at a difficult time which allowed a good death.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.9 out of 5

The Milling is always clean, bright and welcoming. The staff are friendly to my father and me. They are genuinely interested and talk to us like they would a friend or relative of theirs. Probably the most important thing is that my dad has freedom to do what he wants. I come and go as I want and we go out regularly.
Everyone is very flexible, for example, they will offer to make Dad supper later if we have been out for lunch.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.8 out of 5

The Millings is a very friendly, well run home. The staff are all very caring and nothing is too much trouble.
This is a big change for my father in law and he could not be being treated any better.
Fantastic place, he would like more activities geared for men.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.9 out of 5

Lou Squires, Managing Director at The Millings responded to this review on 28 Jul 2017:

Thank you for your lovely feedback Keith and your great suggestion regarding activities geared for men. We always try to be fully inclusive with the activities organised by our three super Activity coordinators however, we appreciate that we now have a larger group of male residents than ever before. We have introduced a 'Men's group' who kicked off with a visit to the Motorcycle venue at Manor Cafe in Bellerby. The visit was great fun and there are many suggestions for other activities (with a few pub stops) in the near future. Once again, thank you for your great suggestion.

My mother-in-law went into The Millings nearly a month ago. The staff have been excellent throughout and made special efforts to ensure she settled in quickly. Some care homes fall short of acceptable standards and receive deserved bad press and hopefully appropriate sanction. The Millings is above the category and we wholeheartedly recommend them to look after loved ones who need a little help to enjoy their later years.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.8 out of 5

Brilliant!

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

A well run home providing activities and stimuli for residents. Friendly and helpful staff.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.6 out of 5

An excellent place to go to. Able to walk in the grounds and sit out in the sunshine.
Lucky to have a nice place.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.9 out of 5

I have been very impressed by the friendliness and welcome provided. A great deal of time was dedicated to the initial assessment and then our preliminary visit. This was so important for us both and the emphasis was very much on the individual and their specific needs and requirements. The decor is very tasteful and the bedrooms and facilities are beautifully maintained. Lovely gardens for residents to use. I can vouch for the quality of the food as well. The residents I spoke to were very happy living in The Millings. To be recommended.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

My father has recently made the difficult move away from his home in Bradford and moved to the Millings in Bedale so that he could be closer to his family. The staff at the Millings have made the transition seamless and painless. In the few weeks of moving he has improved in both health and stability; able to walk freely around the beautiful gardens without the aid of his trusty Lekki pole.
The food is beyond reproach and my father loves the variety and quality. A major secret to the success at the Millings is the excellent activity programme. They are committed to engaging all members of the home to enjoy some level of activity and interaction which is beneficial to their health and well-being. Thank you to all the staff and helpers.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

Very caring staff. They try and fill your day with activities to occupy us. We have freedom of choice and don't feel regimental. I feel this is as good a home as we would get. Feels like home.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.8 out of 5

All I can say is that I am extremely comfortable here. The staff are very kind and I have lots of fun here.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   4.5 out of 5

The Millings provided me with excellent care when I needed it the most. Staff are very caring and the food and laundry all excellent. Cleanliness is first class. Activities were first class and stimulating. The staff are very friendly and happy in their work.

How likely would you be to recommend The Millings? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Customer First Award

Recipient: The Millings

Date: Tuesday 14 Feb 2012

more details

Customer First Award

Recipient: The Millings

Date: Tuesday 14 Feb 2012

more details

March 2010

Investors in People Silver Award

Recipient: The Millings

Date: Saturday 06 Mar 2010

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Millings