The Millings, Bedale, North Yorkshire
The Millings, Bedale, North Yorkshire
The Millings, Bedale, North Yorkshire

The Millings is a friendly, family-owned and run care home with exceptional CQC inspection reports.

Staff work to put residents at the heart of care and offer a service, which values what is important to them.

It aims to provide a vibrant community where everybody thrives and it is proud of the relationships that staff develop with residents.

It is small enough to make sure that it knows individuals' preferences while being large enough to offer choice and variety.

The Millings is a former rectory with beautiful grounds situated in the town of Bedale, where residents benefit from scenic surroundings as part of the much-loved Yorkshire Dales.

The Millings has thirty-six rooms all with private en-suite facilities. Friendly staff are committed to offering top quality care services whilst respecting the privacy and independence of residents who are encouraged to take advantage of all the comfort and luxury on offer.

Group: Clifton St Annes PCS Ltd

Person in charge: Sandra Anderson (Registered Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 32

Shared Rooms: 4

Rooms with ensuite WC: 36

Weekly Charges Guide: Personal Care Single £675 – £715 (These prices are only a guideline, please contact The Millings to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Millings: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 The Millings has a Review Score of 9.6 (9.589)

The Review Score of 9.6 (maximum of 10) for The Millings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for The Millings in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.839 for The Millings is calculated as follows: ( (151 Excellents x 5) + (29 Goods x 4) ) ÷ 180 Ratings = 4.839

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for The Millings is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Millings?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Millings

  • Resident / Service User
    6
  • Son-in-law of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I would certainly recommend The Millings. I have been well looked after since I arrived in January. The staff are friendly, efficient and caring.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother in law lived here since December 2014. She died recently aged 95. The standard of care and atmosphere here gave her the best possible quality of life. As she became frailer both mentally and physically, the staff seamlessly changed their care and attention to ensure her integrity and independence were sustained as far as was possible. Her priorities and desires were theirs and she was able to continue to make her own decisions as much as possible.
In addition to a full, voluntary, programme of regular activities there is an endless supply of 'one-off' events and outings - all suitable for the residents and organised to ensure maximum enjoyment and availability. All the staff are unstinting in their efforts of work with, listen to and respond to any requests from relatives.
This year as my mother in law's health failed and in the last two weeks of end-of-life care, the love and care given made a huge difference at a difficult time which allowed a good death.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Milling is always clean, bright and welcoming. The staff are friendly to my father and me. They are genuinely interested and talk to us like they would a friend or relative of theirs. Probably the most important thing is that my dad has freedom to do what he wants. I come and go as I want and we go out regularly.
Everyone is very flexible, for example, they will offer to make Dad supper later if we have been out for lunch.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Millings is a very friendly, well run home. The staff are all very caring and nothing is too much trouble.
This is a big change for my father in law and he could not be being treated any better.
Fantastic place, he would like more activities geared for men.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lou Squires, Managing Director at The Millings responded to this review on 28 Jul 2017:

Thank you for your lovely feedback Keith and your great suggestion regarding activities geared for men. We always try to be fully inclusive with the activities organised by our three super Activity coordinators however, we appreciate that we now have a larger group of male residents than ever before. We have introduced a 'Men's group' who kicked off with a visit to the Motorcycle venue at Manor Cafe in Bellerby. The visit was great fun and there are many suggestions for other activities (with a few pub stops) in the near future. Once again, thank you for your great suggestion.

The Millings offers excellent care in lovely surroundings. We are always made welcome and there is a wonderful atmosphere in the place. All the staff are very kind and nothing is too much trouble for them. Any concerns we may have are quickly resolved. Our relative in the home enjoys the food and the care she is given and it is a huge relief to us to know she is to well looked after.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law went into The Millings nearly a month ago. The staff have been excellent throughout and made special efforts to ensure she settled in quickly. Some care homes fall short of acceptable standards and receive deserved bad press and hopefully appropriate sanction. The Millings is above the category and we wholeheartedly recommend them to look after loved ones who need a little help to enjoy their later years.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Brilliant!

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A well run home providing activities and stimuli for residents. Friendly and helpful staff.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

An excellent place to go to. Able to walk in the grounds and sit out in the sunshine.
Lucky to have a nice place.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very impressed by the friendliness and welcome provided. A great deal of time was dedicated to the initial assessment and then our preliminary visit. This was so important for us both and the emphasis was very much on the individual and their specific needs and requirements. The decor is very tasteful and the bedrooms and facilities are beautifully maintained. Lovely gardens for residents to use. I can vouch for the quality of the food as well. The residents I spoke to were very happy living in The Millings. To be recommended.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has recently made the difficult move away from his home in Bradford and moved to the Millings in Bedale so that he could be closer to his family. The staff at the Millings have made the transition seamless and painless. In the few weeks of moving he has improved in both health and stability; able to walk freely around the beautiful gardens without the aid of his trusty Lekki pole.
The food is beyond reproach and my father loves the variety and quality. A major secret to the success at the Millings is the excellent activity programme. They are committed to engaging all members of the home to enjoy some level of activity and interaction which is beneficial to their health and well-being. Thank you to all the staff and helpers.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love being a resident here. Made lots of friends. I am very happy and content and the staff are lovely.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very caring staff. They try and fill your day with activities to occupy us. We have freedom of choice and don't feel regimental. I feel this is as good a home as we would get. Feels like home.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All I can say is that I am extremely comfortable here. The staff are very kind and I have lots of fun here.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Millings provided me with excellent care when I needed it the most. Staff are very caring and the food and laundry all excellent. Cleanliness is first class. Activities were first class and stimulating. The staff are very friendly and happy in their work.

How likely would you be to recommend The Millings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for The Millings

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Customer First Award

Recipient: The Millings

Date: Tuesday 14 Feb 2012

more details

Customer First Award

Recipient: The Millings

Date: Tuesday 14 Feb 2012

more details

March 2010

Investors in People Silver Award

Recipient: The Millings

Date: Saturday 06 Mar 2010

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Millings