The Crest Care Home

any issues. Well done to all keep up the good work.

The Crest handled her beautifully and had endless patience. Thank you, Crest staff, we won't forget your invaluable help.

and offer extra drawers and wardrobes on request, also the facility to have the resident's own belongings and furniture should that be needed. On visiting you are warmly welcomed into the family atmosphere and included in what your loved one may be doing or you can take private time in the many areas offering privacy and quietness. You can even sit and eat with your family member if visiting when food is served, making you feel very welcome and having lovely interaction.
During Covid 19 lockdown, the staff and managers were exemplary in their care and concerns.
With the home organising activities and knowing individual characters, they do all and so much more to offer a home from home.

be a positive one.
The communication from management and some staff is really quite appalling and unprofessional. I do hope in the future when the outbreak and restrictions are lifted this is addressed. Perhaps they are not quite prepared or organised through these difficult times but communication and attitude should not go a miss.

correct pads.
- Having more activities throughout the day.
- Laundry - making sure clothes are put away neatly.
- Making sure they are dressed correctly/fully.

staff. Rooms - would be excellent if repairs could be completed quicker. Facilities - it is improving but not many places for families to sit. Cleanliness - wardrobe not clean, back of the toilet. Good hospitality - Activities not for my Dad.

staff excellent, not keen on agency staff. 4. Facilities need more downstairs toilets. 5. Cleanliness - toilets need attending. 6. Activities - need more.

residents. Of note, the deputy manager seems to be on duty and very involved every time I visit. The food provided is home cooked and of a high standard and residents are helped with feeding if needed. We visit often and are always made very welcome.
There will always be areas that can be improved in any care home but at the end of the day, it is the staff that make the difference and I can highly recommend the current team.

a lovely happy and warm feel to it, and visitors are encouraged. The food is home cooked, varied and tasty. All the staff including administration, housekeeping, catering and care are sociable, helpful and supportive to everyone - family, visitors and most importantly, the residents. My dad had a wonderful year with his 'friends' and died there with dignity and surrounded by love.

but I was very sad to take him away, however I could not leave him to be treated as he was. I have been in touch with the CQC and the Local Authority and I understand the unsatisfactory manager has now moved on. However, I cannot recommend this care home any longer.