The Crest Care Home

I gave The Crest a five-star review two years ago when my wife moved into the home. I have no reason why I should change my opinion, the building is not the Ritz but it is comfortable, clean, warm and secure. The staff are excellent efficient and compassionate and the manager keeps us informed about any issues. Well done to all keep up the good work.

I feel the manager and her team genuinely care about the residents and can't thank them enough.

Very good visit - no complaints. The staff were excellent and the food was first-class.

At the moment, the company policy is to have visits only in Dad's room, which I am not too keen on and my dad doesn’t like at all. On the whole, happy with his care. A little disappointed that slippers, glasses, clothes etc keep going missing and are not returned.

The Crest is very welcoming. Staff are friendly and helpful. Care and understanding of people's needs and requirements are evident on the few times I've visited my aunt. I like that I'm informed of what's going on regarding my Aunt's health and wellbeing.

The Crest is a lovely, caring place. The staff are always cheerful and engaged with the residents. It's reassuring to know that my mother is extremely well cared for and safe.

I highly recommend the staff at The Crest to anyone with a relative requiring specialist dementia care. The team seem to be well trained in the specialism, and enthusiastic in their efforts to alleviate the symptoms of this terrible condition. I know my mother was a difficult case, but the staff at The Crest handled her beautifully and had endless patience. Thank you, Crest staff, we won't forget your invaluable help.

With the home organising activities and knowing individual characters, they do all and so much more to offer a home from home.

The communication from management and some staff is really quite appalling and unprofessional. I do hope in the future when the outbreak and restrictions are lifted this is addressed. Perhaps they are not quite prepared or organised through these difficult times but communication and attitude should not go a miss.

Hopefully, things will improve in the near future and get back to their previous high standard.

The staff and carers are fabulous. In what is a difficult and hard environment, dementia care is very varied and unpredictable, and no two days are the same.

My relative is well looked after. He likes the staff. The house is bright and comfortable with a garden. The activities could be more tailored to needs but depends on residents. The food is very good. Particularly impressed with the welcome and open visiting at all times of day relatives.

- Making sure they are dressed correctly/fully.

The reason why I would not recommend this service is because of the uncertainty of what is happening with The Crest. Overall standard - the lead being the time it took to repair the heating in my father's room. Care and Support - could be excellent by not having agency. See above to get excellent re staff. Rooms - would be excellent if repairs could be completed quicker. Facilities - it is improving but not many places for families to sit. Cleanliness - wardrobe not clean, back of the toilet. Good hospitality - Activities not for my Dad.

In some way, I would recommend this service because the staff are excellent, caring. Unfortunately, agency staff make me think that this affects the care stancards. 1. Overall standard could improve - the laundry is poor. 2. Care and support - more permanent staff would make an excellent. 3. HC-One staff excellent, not keen on agency staff. 4. Facilities need more downstairs toilets. 5. Cleanliness - toilets need attending. 6. Activities - need more.

I am very pleased with the care provided.

It has the feel of a person's home rather than being clinical. I can relax in the knowledge that my father is well looked after and his personal needs are met.

There will always be areas that can be improved in any care home but at the end of the day, it is the staff that make the difference and I can highly recommend the current team.

The Crest is a "home from home" with a wonderful caring team who treat residents with respect, dignity and friendship. Residents are encouraged to be individuals within a safe environment. Activities are plentiful from art and crafts, music and reminiscence therapy to name but a few.

The home has a lovely happy and warm feel to it, and visitors are encouraged. The food is home cooked, varied and tasty. All the staff including administration, housekeeping, catering and care are sociable, helpful and supportive to everyone - family, visitors and most importantly, the residents. My dad had a wonderful year with his 'friends' and died there with dignity and surrounded by love.

When we moved my father to this care home two years ago I put a review on this site. I was delighted and relieved. Since that time the management has changed and my sister and I have now moved my father to another care home. The care and attention my father received at this home reduced substantially but I was very sad to take him away, however I could not leave him to be treated as he was. I have been in touch with the CQC and the Local Authority and I understand the unsatisfactory manager has now moved on. However, I cannot recommend this care home any longer.