Care Homes Owned by Warmest Welcome Ltd

Thank you

I am very grateful to them all.

My wife recently left The Borrins Care Home, after spending over two months there following medical treatment for serious bone injuries. The home is a well adapted large Tudor style building in a peaceful and leafy part of Baildon. It is clean, well decorated and furnished. There is a pleasant, settled 'homely' feel to the place. This is due to thoughtful and effective management and to the obvious dedication of the staff. During the time that my wife spent there she felt contented, comfortable and well cared for. As a regular visitor I appreciated the warm welcome that was always extended to me. This is an excellent care home!

My friend has been well looked after while been in Straven house. She's been happy and contentive. The manager has organised nice events and they have made plenty of entertainment for them it's brilliant.

Mum moved in to the Borrins Care home in Oct 2023. She quickly settled in and I can say she saw The Borrins as 'home'. Mum wasn't cared for by staff, she was cared for by 'friends'. Whilst we are a close family, these friends became an extension of her daily social life, with wonderful interaction and humour. The Borrins may not be a modern care home but the exceptional and attentive time given to mum was invaluable. What use are the newest and latest facilities, if it doesn't have compassion.

In her last couple of months in poor health, the care went up another level providing end of life care. And she left that home as impeccably dressed and made up, as the first day she walked in.

The outstanding care and approach starts with the care home manager and transcends down the line. There are just too many carers to mention special thanks to.

We got from the Borrins everything we hoped for and more. Thank you so much for caring for our mum and the friendship you provided her.

Unfortunately, my mum ended up in an end-of-life care situation with the support of the district nurse. This is when I saw even more of the workings of the home and the amazing staff. They cared for both my mum and myself at this time. In my mum's last days, I chose to stay by my mum's side. I'll never be able to thank the staff enough for what they helped me through. These people are just incredible and deserve far more than I'm sure their salaries reward them. They show a genuine love for others. Far more than 'just a job' I'll never forget the staff who cared for my mum and me at this time. I'm unable to put into words enough praise for the team at Borrins but they know what I'm trying to say. Thank you for everything. You're amazing people with hearts of gold. Bless you.

Mum went into The Borrins during Covid following a broken hip. She settled in well and loved all the staff, the food, the company, and the activities. She had a new lease of life. During Covid the staff coped extremely well in very difficult circumstances. Mum enjoyed her time there and had a lovely room overlooking the gardens where she could watch the squirrels and birds. When Mum suffered a series of strokes The Borrins staff gave her the most amazing care, love, and support including helping myself and my family cope. Mum decided she wanted to remain at The Borrins at the end of her life and she passed away peacefully in Feb 2024, she was surrounded by people who knew her so well. She received the most wonderful care, support, love, and attention during her final days. I cannot thank all the staff and management enough for the care she received throughout her time there. It does feel like a special place and one Mum called home.

Long may his time be happy there.

It's also reassuring to know that the staff have so much experience, knowledge and endless patience. It is very apparent how much the staff care about each of the residents and they go above and beyond to make their lives as happy and comfortable as possible. The manager is an inspiration. I can only imagine how challenging her role must be.

My visit to Burley Hall last week only reinforced my admiration for the ongoing staff, who genuinely lighten the atmosphere for all of their residents, whilst remaining professional and understanding. Thank you and with great respect to your dedication.

Throughout mum's stay at Burley Hall, she was treated with kindness and dignity. Nothing was too much trouble for the staff and any issues were dealt with promptly. Mum came to see Burley Hall as her home and was very happy and content. Mum built up a good relationship with many of the staff who got to know her well. Her end-of-life care was amazing - from management, carers, kitchen staff etc. Their kindness extended to all of the family. I cannot thank them enough. They made mum's last moments peaceful and comfortable.

The team have been wonderful in welcoming my father-in-law into Westfield House. They are a warm, friendly and caring team. He has been treated with dignity and respect and the staff have done their utmost to accommodate his wishes.

Thank you so much.

I gave The Crest a five-star review two years ago when my wife moved into the home. I have no reason why I should change my opinion, the building is not the Ritz but it is comfortable, clean, warm and secure. The staff are excellent efficient and compassionate and the manager keeps us informed about any issues. Well done to all keep up the good work.

The care and thoughtfulness of all staff were exemplary, not only towards my mum but to the family too. Nothing was too much trouble, and we are so grateful to everyone and so pleased we chose Burley Hall.

I feel the manager and her team genuinely care about the residents and can't thank them enough.

Our dad was here for just under 2 years. He received the best and most personal care unfortunately that we couldn't give. The staff always knew who we were and talked to us lots and had good communication when doctors came. When dad passed they were compassionate and asked how we were, whereas they looked after him 24 hours a day and could see they were upset but professional at all times. As a family, we wouldn't have wanted dad anywhere else and we are grateful for the care of all the carers and everyone who worked there. What an amazing job they did looking after him. We are very grateful and a massive thank you to everyone. Love from all.

I was very sad when her stay came to an end, and I know even though she is pleased she is home, she misses the care she was given, not to mention the endless cups of tea and cake!

Very good visit - no complaints. The staff were excellent and the food was first-class.

Mum has been in Straven House for two years now, recently becoming frailer and requiring palliative care. The staff are all very attentive, often popping in just to chat with her. The senior staff are very proactive and ensure families are kept fully informed and involved, even through the Covid epidemic, they made every effort to facilitate visits wherever possible and excellent communication methods when it wasn't. It is a small home, which enables a cosy family feel whenever I visit. I am very happy with the care Mum receives.