Care Homes Owned by Warmest Welcome Ltd

My friend has been well looked after while been in Straven house. She's been happy and contentive. The manager has organised nice events and they have made plenty of entertainment for them it's brilliant.

Long may his time be happy there.

It's also reassuring to know that the staff have so much experience, knowledge and endless patience. It is very apparent how much the staff care about each of the residents and they go above and beyond to make their lives as happy and comfortable as possible. The manager is an inspiration. I can only imagine how challenging her role must be.

My visit to Burley Hall last week only reinforced my admiration for the ongoing staff, who genuinely lighten the atmosphere for all of their residents, whilst remaining professional and understanding. Thank you and with great respect to your dedication.

Throughout mum's stay at Burley Hall, she was treated with kindness and dignity. Nothing was too much trouble for the staff and any issues were dealt with promptly. Mum came to see Burley Hall as her home and was very happy and content. Mum built up a good relationship with many of the staff who got to know her well. Her end-of-life care was amazing - from management, carers, kitchen staff etc. Their kindness extended to all of the family. I cannot thank them enough. They made mum's last moments peaceful and comfortable.

The team have been wonderful in welcoming my father-in-law into Westfield House. They are a warm, friendly and caring team. He has been treated with dignity and respect and the staff have done their utmost to accommodate his wishes.

Thank you so much.

I gave The Crest a five-star review two years ago when my wife moved into the home. I have no reason why I should change my opinion, the building is not the Ritz but it is comfortable, clean, warm and secure. The staff are excellent efficient and compassionate and the manager keeps us informed about any issues. Well done to all keep up the good work.

The care and thoughtfulness of all staff were exemplary, not only towards my mum but to the family too. Nothing was too much trouble, and we are so grateful to everyone and so pleased we chose Burley Hall.

I feel the manager and her team genuinely care about the residents and can't thank them enough.

Our dad was here for just under 2 years. He received the best and most personal care unfortunately that we couldn't give. The staff always knew who we were and talked to us lots and had good communication when doctors came. When dad passed they were compassionate and asked how we were, whereas they looked after him 24 hours a day and could see they were upset but professional at all times. As a family, we wouldn't have wanted dad anywhere else and we are grateful for the care of all the carers and everyone who worked there. What an amazing job they did looking after him. We are very grateful and a massive thank you to everyone. Love from all.

I was very sad when her stay came to an end, and I know even though she is pleased she is home, she misses the care she was given, not to mention the endless cups of tea and cake!

Very good visit - no complaints. The staff were excellent and the food was first-class.

Mum has been in Straven House for two years now, recently becoming frailer and requiring palliative care. The staff are all very attentive, often popping in just to chat with her. The senior staff are very proactive and ensure families are kept fully informed and involved, even through the Covid epidemic, they made every effort to facilitate visits wherever possible and excellent communication methods when it wasn't. It is a small home, which enables a cosy family feel whenever I visit. I am very happy with the care Mum receives.

Thanks to all.

My uncle has received wonderful care at Burley, on the Greenholme wing. The staff are always kind and compassionate. My uncle was always beautifully clean and shaved and looked well cared for. He always looked the same even when we were not expected. The staff attended to his every need with grace and I would not hesitate to recommend Burley Hall. His final year at Burley was as happy as it could be for someone with advanced dementia. Thank you all.

My mother is currently a resident at Burley Hall. A variety of social activities are available for residents which will stimulate and help their general well-being. Many of these activities are within the home which residents are encouraged to participate in. The activities often have a theme and give the opportunity to reminisce. Planned trips outside the home are also available and residents are invited to take part if they wish or are able.

Mum is a lot happier since she moved to Burley Hall. She's more active than she has been recently and is more involved with other people, making friends and taking an interest. She is well cared for and has a lovely room. I feel confident that this is the right place for her. It's a big weight off our shoulders. The staff are welcoming, kind and professional.

My mum was in the dementia side of the home for six very happy years. Her stay was made comfortable by all of the staff and management. The staff could not have been more helpful. I have a great respect for these very caring people who made the last few years of Mum's life enjoyable.

My grandad has moved around three homes and has had an unsteady first experience of moving into care. We were welcomed to Westfield by the wonderfully caring and welcoming manager's assistant. He has settled very quickly and finally, he feels content. Westfield is a home from home care home. For the first time in months, I feel settled my grandad is happy and cared for as good as he was at home. We have constant communication from the manager's assistant which makes the experience for my family so much easier. I will be eternally grateful to them all.