Care Homes Owned by Warmest Welcome Ltd

the end.
I am very grateful to them all.

'homely' feel to the place. This is due to thoughtful and effective management and to the obvious dedication of the staff. During the time that my wife spent there she felt contented, comfortable and well cared for. As a regular visitor I appreciated the warm welcome that was always extended to me. This is an excellent care home!

humour. The Borrins may not be a modern care home but the exceptional and attentive time given to mum was invaluable. What use are the newest and latest facilities, if it doesn't have compassion.

In her last couple of months in poor health, the care went up another level providing end of life care. And she left that home as impeccably dressed and made up, as the first day she walked in.

The outstanding care and approach starts with the care home manager and transcends down the line. There are just too many carers to mention special thanks to.

We got from the Borrins everything we hoped for and more. Thank you so much for caring for our mum and the friendship you provided her.

of the district nurse. This is when I saw even more of the workings of the home and the amazing staff. They cared for both my mum and myself at this time. In my mum's last days, I chose to stay by my mum's side. I'll never be able to thank the staff enough for what they helped me through. These people are just incredible and deserve far more than I'm sure their salaries reward them. They show a genuine love for others. Far more than 'just a job' I'll never forget the staff who cared for my mum and me at this time. I'm unable to put into words enough praise for the team at Borrins but they know what I'm trying to say. Thank you for everything. You're amazing people with hearts of gold. Bless you.

room overlooking the gardens where she could watch the squirrels and birds. When Mum suffered a series of strokes The Borrins staff gave her the most amazing care, love, and support including helping myself and my family cope. Mum decided she wanted to remain at The Borrins at the end of her life and she passed away peacefully in Feb 2024, she was surrounded by people who knew her so well. She received the most wonderful care, support, love, and attention during her final days. I cannot thank all the staff and management enough for the care she received throughout her time there. It does feel like a special place and one Mum called home.

than that, his confidence has grown once again - with the team encouraging him to use his iPad and one member of staff went out of her way to source a more modern mobile phone on her day off (so that all he had to do was go and pay for it and take the sim out of the one we bought him) so she could show him how to use it and get him up to speed.
Dad is one of the lucky ones that is able to have some independence and can when he feels up can walk up to the local shop or down a nice quiet lane to get some fresh air.
Long may his time be happy there.

opinion, stands head and shoulders above other care homes. It really does feel like a home from home. It has such a warm and friendly atmosphere, there is always laughter and chatter and it seems like one big happy family. My mum has flourished since she moved there and I feel confident that she has the best quality of life possible.
It's also reassuring to know that the staff have so much experience, knowledge and endless patience. It is very apparent how much the staff care about each of the residents and they go above and beyond to make their lives as happy and comfortable as possible. The manager is an inspiration. I can only imagine how challenging her role must be.

professional care, but an environment to which she could still relate.
Burley Hall Care Home was the perfect solution. The attention they give to all of their residents is a real tribute to their professionalism, but perhaps more importantly, genuine respect and care for each and every individual.
My visit to Burley Hall last week only reinforced my admiration for the ongoing staff, who genuinely lighten the atmosphere for all of their residents, whilst remaining professional and understanding. Thank you and with great respect to your dedication.

to know her well. Her end-of-life care was amazing - from management, carers, kitchen staff etc. Their kindness extended to all of the family. I cannot thank them enough. They made mum's last moments peaceful and comfortable.

mum only went there for respite care, it became obvious that she would not be able to return home. The manager made sure that Mum stayed at Westfield until the end, where she was extremely well cared for and safe.
Thank you so much.

any issues. Well done to all keep up the good work.

looked after him 24 hours a day and could see they were upset but professional at all times. As a family, we wouldn't have wanted dad anywhere else and we are grateful for the care of all the carers and everyone who worked there. What an amazing job they did looking after him. We are very grateful and a massive thank you to everyone. Love from all.

her stay, she had many appointments at the hospital that I couldn't always take her to due to living over 100 miles away. Even at short notice, staff were able to organise and chaperone her. I cannot thank them enough for this.
Very good communication with the manager, who was always available to offer advice.
Also, a special mention to three members of staff who my mum was particularly fond of. However, all the staff were amazing; I just cannot mention them all.
I was very sad when her stay came to an end, and I know even though she is pleased she is home, she misses the care she was given, not to mention the endless cups of tea and cake!

they made every effort to facilitate visits wherever possible and excellent communication methods when it wasn't. It is a small home, which enables a cosy family feel whenever I visit. I am very happy with the care Mum receives.

very friendly. He said that the food was "excellent" which is high praise from him
Following his stay at Westfield House, my dad is now asking to go back and live there permanently which is the highest compliment he can give them.
I would also like to say as a daughter of a service user I have been very happy with the care he received, the staff have been fabulous and welcoming and appear to have a genuine interest in their residents and want the best outcomes for them.
Thanks to all.