Care Homes Owned by Warmest Welcome Ltd in West Yorkshire

My friend has been well looked after while been in Straven house. She's been happy and contentive. The manager has organised nice events and they have made plenty of entertainment for them it's brilliant.

It's also reassuring to know that the staff have so much experience, knowledge and endless patience. It is very apparent how much the staff care about each of the residents and they go above and beyond to make their lives as happy and comfortable as possible. The manager is an inspiration. I can only imagine how challenging her role must be.

My visit to Burley Hall last week only reinforced my admiration for the ongoing staff, who genuinely lighten the atmosphere for all of their residents, whilst remaining professional and understanding. Thank you and with great respect to your dedication.

Throughout mum's stay at Burley Hall, she was treated with kindness and dignity. Nothing was too much trouble for the staff and any issues were dealt with promptly. Mum came to see Burley Hall as her home and was very happy and content. Mum built up a good relationship with many of the staff who got to know her well. Her end-of-life care was amazing - from management, carers, kitchen staff etc. Their kindness extended to all of the family. I cannot thank them enough. They made mum's last moments peaceful and comfortable.

The care and thoughtfulness of all staff were exemplary, not only towards my mum but to the family too. Nothing was too much trouble, and we are so grateful to everyone and so pleased we chose Burley Hall.

Our dad was here for just under 2 years. He received the best and most personal care unfortunately that we couldn't give. The staff always knew who we were and talked to us lots and had good communication when doctors came. When dad passed they were compassionate and asked how we were, whereas they looked after him 24 hours a day and could see they were upset but professional at all times. As a family, we wouldn't have wanted dad anywhere else and we are grateful for the care of all the carers and everyone who worked there. What an amazing job they did looking after him. We are very grateful and a massive thank you to everyone. Love from all.

Mum has been in Straven House for two years now, recently becoming frailer and requiring palliative care. The staff are all very attentive, often popping in just to chat with her. The senior staff are very proactive and ensure families are kept fully informed and involved, even through the Covid epidemic, they made every effort to facilitate visits wherever possible and excellent communication methods when it wasn't. It is a small home, which enables a cosy family feel whenever I visit. I am very happy with the care Mum receives.

My uncle has received wonderful care at Burley, on the Greenholme wing. The staff are always kind and compassionate. My uncle was always beautifully clean and shaved and looked well cared for. He always looked the same even when we were not expected. The staff attended to his every need with grace and I would not hesitate to recommend Burley Hall. His final year at Burley was as happy as it could be for someone with advanced dementia. Thank you all.

My mother is currently a resident at Burley Hall. A variety of social activities are available for residents which will stimulate and help their general well-being. Many of these activities are within the home which residents are encouraged to participate in. The activities often have a theme and give the opportunity to reminisce. Planned trips outside the home are also available and residents are invited to take part if they wish or are able.

Mum is a lot happier since she moved to Burley Hall. She's more active than she has been recently and is more involved with other people, making friends and taking an interest. She is well cared for and has a lovely room. I feel confident that this is the right place for her. It's a big weight off our shoulders. The staff are welcoming, kind and professional.

My mum was in the dementia side of the home for six very happy years. Her stay was made comfortable by all of the staff and management. The staff could not have been more helpful. I have a great respect for these very caring people who made the last few years of Mum's life enjoyable.

Dad was transferred from the hospital in November 2020. He had vascular dementia, Parkinson's and diabetes. All the staff are professional, dedicated, loving, caring, and compassionate. Each and every member of staff has made a difference to the quality of my dad's life. They have given him love and comfort when he has been at his most vulnerable, and unable to care for himself, always treating him with dignity, sprinkled with a sense of humour which dad appreciated. He was stimulated with the activities, and general hustle and bustle going on around him. Burley Hall was a light at the end of a very dark tunnel for my dad and for us his family. When covid lockdown kept us at the window for five months, the staff became dad's family. I was kept updated on dad's progress and changes to medication. In September, dad passed away peacefully in his comfy chair, surrounded by the other residents and the staff who loved and cared for him. You will all hold a special place in my heart.

We were a little worried about how my father would react to the care home when he first arrived. We need not have worried. He is extremely happy here and settled in within days.

I found out from our previous care home experience that the luxury of decor and large rooms are not what you need in a home, it’s the care, general well-being and individual surroundings that are important and I recommend Burley Hall on these grounds.

Only a small observation and not a bit problem was the delay in returning communication but I guess Covid got in the way! otherwise, I would highly recommend.

Throughout my Dad's stay at Burley Hall, he was well supported and cared for at all times The manager and her colleagues communicated with the family and we are always made welcome whatever the time of day. The quality of care and nursing my dad received was very high.

My mother was only at Burley Hall for a short time. The manager and staff were fantastic and looked after her very well. We cannot thank them enough for how they treated her in her last few weeks. I would recommend Burley Hall to everybody.

Caring, sympathetic, and efficient. COID-19 secure but with the least amount of fuss. Drinks offered and discreet. The only apparent downside was no designated receptionist at the weekend.

I cannot thank them enough.

My dear brother went into Burley Hall for end-of-life care. We cannot praise the Manager and her dedicated team enough for the love and care afforded to my brother at his most vulnerable. In fact, our experience restored our faith that such caring people exist. The care and nursing standard was exemplary. We would highly recommend Burley Hall for people who need help in their latter years and for end-of-life care.