Warmest Welcome Ltd in North Yorkshire | 4 Care Homes

Review of
Westfield House Care Home
from Lorraine B (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report

Overall Experience

My dad came to Westfield House Care Home after a short stay at another care home as that was a short-term placement after a very bad fall resulting in him losing a lot of his mobility.
He has been there for just under a year now and has made himself at home amongst the caring team at Westfield House.
More

than that, his confidence has grown once again - with the team encouraging him to use his iPad and one member of staff went out of her way to source a more modern mobile phone on her day off (so that all he had to do was go and pay for it and take the sim out of the one we bought him) so she could show him how to use it and get him up to speed.
Dad is one of the lucky ones that is able to have some independence and can when he feels up can walk up to the local shop or down a nice quiet lane to get some fresh air.
Long may his time be happy there.

Reply from Tracey Holroyd, Company chair at Westfield House Care Home

Thank you very much for taking the time to write a review for us - we really appreciate it and we're delighted that you're happy with the care that your dad is receiving at Westfield House.

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Review of
Westfield House Care Home
from C M (Daughter-in-law of Resident) published on 13 January 2023 Submitted via Website • Report

Overall Experience

The team have been wonderful in welcoming my father-in-law into Westfield House. They are a warm, friendly and caring team. He has been treated with dignity and respect and the staff have done their utmost to accommodate his wishes.

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Review of
Westfield House Care Home
from Caroline B (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report

Overall Experience

I cannot praise the manager and staff at Westfield House Care Home high enough. All the staff were amazing, so caring and thoughtful towards my mum and my dad who visited regularly. It was a very difficult time, particularly towards the end, but the love that they showed to my mum was awesome. Although

mum only went there for respite care, it became obvious that she would not be able to return home. The manager made sure that Mum stayed at Westfield until the end, where she was extremely well cared for and safe.
Thank you so much.

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Review of
The Crest Care Home
from Ronald R (Wife of Resident) published on 10 January 2023 Submitted via Website • Report

Overall Experience

I gave The Crest a five-star review two years ago when my wife moved into the home. I have no reason why I should change my opinion, the building is not the Ritz but it is comfortable, clean, warm and secure. The staff are excellent efficient and compassionate and the manager keeps us informed about

any issues. Well done to all keep up the good work.

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Review of
The Crest Care Home
from Diane B (Daughter of Resident) published on 4 January 2023 Submitted via Website • Report

Overall Experience

I cannot fault Mum's care in any way. Mum has been a resident for over 3 years and it has only improved over that time. I feel completely at ease that Mum is well cared for and happy.
I feel the manager and her team genuinely care about the residents and can't thank them enough.

Reply from Tracey Holroyd, Company chair at The Crest Care Home

Thankyou for your review, we're delighted that you are happy with the care that your Mum receives at The Crest.

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Review of
Westfield House Care Home
from Jessica H (Daughter of Resident) published on 14 December 2022 Submitted via Website • Report

Overall Experience

My mum came to Westfield House for a short respite stay following multiple hospital admissions.
My mum was incredibly resistant to going, and it took her a while to settle in. However, I cannot praise the staff for their patience, understanding of some of the difficulties and caring attitude.
During

her stay, she had many appointments at the hospital that I couldn't always take her to due to living over 100 miles away. Even at short notice, staff were able to organise and chaperone her. I cannot thank them enough for this.
Very good communication with the manager, who was always available to offer advice.
Also, a special mention to three members of staff who my mum was particularly fond of. However, all the staff were amazing; I just cannot mention them all.
I was very sad when her stay came to an end, and I know even though she is pleased she is home, she misses the care she was given, not to mention the endless cups of tea and cake!

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Review of
The Crest Care Home
from David G (Respite Resident) published on 14 November 2022 Submitted via Postal Card • Report

Overall Experience

Very good visit - no complaints. The staff were excellent and the food was first-class.

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Review of
Westfield House Care Home
from Nicola R (Daughter of Resident) published on 25 October 2022 Submitted via Website • Report

Overall Experience

My dad had a short stay of 12 days with Westfield House in September 2022. My dad has always been hesitant about spending time in a care home as he used to work in the industry and had some poor experiences.
My dad said that Westfield House was fantastic, the staff were lovely, warm, welcoming and

very friendly. He said that the food was "excellent" which is high praise from him
Following his stay at Westfield House, my dad is now asking to go back and live there permanently which is the highest compliment he can give them.
I would also like to say as a daughter of a service user I have been very happy with the care he received, the staff have been fabulous and welcoming and appear to have a genuine interest in their residents and want the best outcomes for them.
Thanks to all.

Reply from Tracey Holroyd, Company chair at Westfield House Care Home

Thank you for your review, we really appreciate it and we're delighted that you and your dad were happy with everything here at Westfield.

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Review of
Westfield House Care Home
from A U (Granddaughter of Resident) published on 2 March 2022 Submitted via Website • Report

Overall Experience

My grandad has moved around three homes and has had an unsteady first experience of moving into care. We were welcomed to Westfield by the wonderfully caring and welcoming manager's assistant. He has settled very quickly and finally, he feels content. Westfield is a home from home care home. For the

first time in months, I feel settled my grandad is happy and cared for as good as he was at home. We have constant communication from the manager's assistant which makes the experience for my family so much easier. I will be eternally grateful to them all.

Reply from Tracey Holroyd, Company chair at Westfield House Care Home

Thank you for your positive review and we are delighted that you are happy with Westfield House and the care that your grandad is receiving.

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Review of
The Crest Care Home
from K A (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report

Overall Experience

At the moment, the company policy is to have visits only in Dad's room, which I am not too keen on and my dad doesn’t like at all. On the whole, happy with his care. A little disappointed that slippers, glasses, clothes etc keep going missing and are not returned.

Reply from Tracey Holroyd, Company chair at The Crest Care Home

Thank you for your review. We take on board your comments about things going missing and we will work hard to try to improve in this area. We are also keen for the government guidelines to be lifted so that we can get visiting back to normal, but we have to follow them as our main priority has to be to keep everyone safe. As soon as we are permitted to do so, we will lift the restrictions.

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Review of
Grosvenor House Care Home
from L H (Daughter of Resident) published on 21 July 2021 Submitted via Postal Card • Report

Overall Experience

My mother Anne, came here on the 21st June 2021. She, myself and my sister were met with a warm welcome. Even though she only had a short stay here, she was given great care by all the staff and dignity and care during her last few days. Thank you to everyone who gave such great care to my Mum.

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Review of
Grosvenor House Care Home
from Renna B (Daughter of Resident) published on 21 July 2021 Submitted via Postal Card • Report

Overall Experience

My mother was only here for a short time, but the care she was given was extremely good. All the staff were helpful and attentive. Even when she was in her last hours, she was treated with kindness and consideration. Thank you so much for making her last days comfortable.

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Review of
Westfield House Care Home
from Caroline W (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report

Overall Experience

Our Mum who is 77 years old, transferred to Westfield House in January 2021 from a residential home in Harrogate, which was unable to provide for her needs. She had been diagnosed with dementia in August 2020, was catheterised and when she arrived at Westfield House she had ungradable bed sores and

was delirious. The care and attention she has received during her stay at Westfield House has resulted in Mum now being able to return to her own home (with support). She has made a remarkable recovery. The staff are loving, caring, respectful and professional at all times. Mum's recovery is 100% down to the care she has experienced at Westfield House and as a family, we cannot thank the manager and her team of angels enough. We highly recommend this setting for all loved ones in need of nursing or residential care. Westfield House Care Home really does 'Care'.

Reply from Leah Dodd, Managers Assistant at Westfield House Care Home

Caroline, thank you so much for your wonderful review. It has been a pleasure to care for your mum and nurse her back to health. She has been a pleasure to care for and as have you as a family to support. Your mum is our very own success story. We will miss her greatly and wish her every success living back at home where she belongs.

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Review of
Grosvenor House Care Home
from Susan A (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report

Overall Experience

Mum has just spent a short period of respite and as with previous stays she really enjoyed it. Staff remain unchanged and cheerful as ever. They always make you feel welcome. The home is spotless and the chefs make lovely fresh food. An excellent care home.

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Review of
Westfield House Care Home
from David A (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report

Overall Experience

My mother was transferred from hospital to Westfield House during the Covid pandemic. I have been unable to visit inside the home but have been very impressed with the care she is receiving. Staff are happy, kind and caring. They treat my mother with respect and compassion, promoting her dignity and

choices at all times despite her confusion due to dementia. My wife and I have also been supported during this difficult time. We could not ask for more.

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Review of
Westfield House Care Home
from Alan J (Brother of Resident) published on 7 June 2021 Submitted via Postal Card • Report

Overall Experience

My sister was very poorly when she went into Westfield. Since day one, I cannot thank or praise the staff enough. They are excellent; they are so friendly and efficient in all they do, and the care given is spot-on. I cannot thank the manager and her team enough for all they have done for my sister.

Well done from the top to the bottom, a big thank you to all.

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Review of
Westfield House Care Home
from J S (Nephew of Resident) published on 1 June 2021 Submitted via Postal Card • Report

Overall Experience

My uncle has been a resident for six years now. During his stay, his health has suffered but he continues his stay and appears quite content despite not being as active as he was two to three years ago. In my opinion, Westfield House maintains a clean and welcoming home. If there is one criticism I

would make, it is that the home operates within tight sizes of some of the rooms. Overall, I am glad that he was able to get a home within Westfield House.

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Review of
Westfield House Care Home
from Frances D (Sister of Resident) published on 30 May 2021 Submitted via Postal Card • Report

Overall Experience

All staff most helpful and friendly to me and caring, thoughtful and considerate to my sister, the resident. Medical care under the local GP doctor is excellent.

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Review of
Westfield House Care Home
from M H (Cousin of Resident) published on 20 May 2021 Submitted via Postal Card • Report

Overall Experience

We would like to thank the staff on behalf of a member of our family and ourselves. She and her late husband, have both been residents at Westfield House for many years. Sadly, her husband died in January. After many years of a very happy marriage, she was inconsolable. The kind, compassionate, caring

qualities of all the staff, helped her through an extremely difficult time, with constant attention and special meals. Thankfully, the home nursed her through and she is now recovering. The extra activities are very much appreciated. The home is especially good with anniversaries. The management and staff are very proactive in all types of situations and they are always helpful, friendly, warm and professional.

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Review of
Westfield House Care Home
from John P (Son of Resident) published on 20 May 2021 Submitted via Postal Card • Report

Overall Experience

My mother has been a long term resident and in all that time we have found the nursing home to be caring, easy to communicate with and efficient. Through this difficult period, they have always kept us informed and have been tireless in their care and respect of their residents.

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Care Homes Owned by Warmest Welcome Ltd in North Yorkshire

Warmest Welcome Ltd Locations in North Yorkshire (4)

Warmest Welcome Ltd Reviews in North Yorkshire (101)

Reviews posted for members of Warmest Welcome Ltd

Westfield House Care Home

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The Crest Care Home

The Crest Care Home

Westfield House Care Home

The Crest Care Home

Westfield House Care Home

Westfield House Care Home

The Crest Care Home

Grosvenor House Care Home

Grosvenor House Care Home

Westfield House Care Home

Grosvenor House Care Home

Westfield House Care Home

Westfield House Care Home

Westfield House Care Home

Westfield House Care Home

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Westfield House Care Home

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