Grosvenor House Care Home, Harrogate, North Yorkshire
Grosvenor House Care Home, Harrogate, North Yorkshire
Grosvenor House Care Home, Harrogate, North Yorkshire

Grosvenor House is conveniently situated in a picturesque residential area of Harrogate. The 30 bedded care home is a converted Edwardian villa surrounded by mature and attractive gardens, providing nursing, residential, respite and end of life care.

The friendly, stylish home offers residents the choice of three sitting rooms and a welcoming dining area, all with specially designed furnishings for maximum comfort. An on-site hairdressing salon and attractive landscaped garden, which is looked after by some of the residents, are both great places in which to relax or socialise with friends and relatives. Bright and comfortable bedrooms and living areas are easily accessible by wheelchair.

The home's caring team has created a family atmosphere, encouraging everyone to eat together, and to plan and celebrate special occasions with one another. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Group: HC-One

Person in charge: Susan Nutter (Home Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 27

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Grosvenor House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 21 hours ago

Please contact us for information regarding our bed availability

Reviews

9.7 Grosvenor House Care Home has a Review Score of 9.7 (9.654)

The Review Score of 9.7 (maximum of 10) for Grosvenor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Grosvenor House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.654 for Grosvenor House Care Home is calculated as follows: ( (227 Excellents x 5) + (115 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 344 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Grosvenor House Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grosvenor House Care Home?

  • Extremely LIKELY
    28
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grosvenor House Care Home

  • Daughter of Resident/Service User
    10
  • Friend of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Niece of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

Mum was in this wonderful care home for 2 years. The staff were so kind and lovely to her, always having a kind word. I can't praise or thank them enough.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've known the manager for around 6 years.
This home is like a home from home.
Friendly staff, lovely surroundings.
Warm and clean.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Grosvenor House for 17 years and our family have been impressed with the care she received. She developed excellent relationships with a number of staff and with many other residents over the years. She was relatively mobile and was able to take part in most of the social activities. Her issue was vascular dementia which did not deteriorate too drastically.
I have already recommended this care home to a number of people.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I visit my mother once a month as it is a 500-mile round trip journey. My sister visits almost daily. My mother is 101 years and she can still feed herself, dress herself and can walk with the help of a wheeled walking aid. She seems to be looked after as well as she could be and the staff are always cheerful. We have nothing negative to say about her particular care. However, it can be sometimes distressing to hear other residents who may be wheelchair bound, cry out for assistance which sometimes appears unnoticed though this may be down to their own disposition.

How likely would you be to recommend Grosvenor House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Grosvenor House Care Home responded to this review on 03 Jul 2017:

Thank you for taking the time to carry out a review. We are pleased to read that you are happy with the service and would like to reassure you that our residents are assisted as required to ensure that they are well cared for.
The health, well-being, safety and happiness of residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all residents deserve.

I am very pleased with the care and respect (and love) that is shown to my mother. I do not have any problems with this home whatsoever.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My uncle received excellent care from a caring, diligent and hard working staff. I am (as my uncle's main contact) always kept informed about any issues and concerns regarding my uncle's complex needs. I am very impressed by how spacious, fresh and clean the whole place is, I realise how committed cleaners have to achieve that.
The nurses show great compassion and are very aware of the dignity and respect which my fragile uncle needs. I have also received help and support from all the staff in the last stages of my uncle's life.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

As a friend of a resident, every week I always get a warm welcome from the staff.
They always have time for a few words and always seem pleased to see me.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother had been a resident in Grosvenor House for many years. She truly considered it to be her home until she died in February. She was cared for with dignity and compassion by all the staff, for which the family are so grateful.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is very friendly and well run. Staff are always helpful and accommodating. Since mother came to stay she has become much happier and converses much better than she has done for a long time. She has been very poorly and depressed but a lot more positive. The home identified a number of issues with mothers medication and also sorted out her leaving and arranged for a perm. Overall very satisfied.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Grosvenor House Care Home is a very welcoming home. Staff ensure their care is of a high standard. Residents look clean and cared for. I would recommend this home to my relatives and friends.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Having had experience of two previous care/nursing homes, prior to moving my father into Grosvenor House Care Home., I was particularly impressed with everything about Grosvenor House Care Home. The garden suite was akin to a top quality hotel room and the wet room was ideal. The food was excellent. In my father's previous care home, I thought the room and the food was pretty good, but Grosvenor House Care Home has been far superior. The management is excellent and the care workers and all the staff have been really wonderful. When my time comes, I'll be going back.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Since my Uncle arrived, we have been welcomed as a whole family. His care is fantastic and we have seen great improvements in his well-being and reductions in his stress levels. Prior to moving into residential care, he had many falls which caused great distress. Since his move, he has had none and is much happier. The whole staff team have taken the time to assist us and get to know us all and are a great credit to your organisation.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After searching around following meetings with various authorities my daughter and I selected Grosvenor House Care Home. Make no mistake at the first viewing, it appeared, and was excellent in every department and following my wife's first week here can find no fault in its operation or its efficient staff.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was only in the home a short time before sadly passing but at that time she was cared for by a wonderful team of staff. They made me very welcome at all times. Mums room was spacious and always very clean. I just wish mum had lived longer to appreciate it.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is clean and airy, quiet and peaceful. All the residents seem happy, relaxed and "at home". I enjoy working here as the staff are professional, helpful and friendly (admin, nursing, carers and domestic staff).
Any follow-up treatment I request is always carried out. It is a pleasure to work in such a beautiful, well-decorated environment with such lovely residents.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I was very impressed at Grosvenor House Care Home on my visit. The staff were very helpful with beautiful decor and cleanliness. The residents look well looked after and happy. The outdoor space is also a bonus for the residents to enjoy the fresh air. It's nice to find out they have a minibus and enjoy lovely outings. The manager seems a very nice lady as well as the nursing staff.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My son arranged for my stay as I needed nursing support and care aid. I have been most impressed with the staff and attention to detail.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum's transitioned from the hospital to Grosvenor House was very smooth. I felt she was made very welcome and all the staff have played their part in helping her to settle in.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I am very happy and satisfied with the excellent care and attention given to my mum. I appreciate the social activities which can include her and the attention given to organising theses events. All of the staff are very much appreciated for the amount of work they do and their friendly and efficient manner.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I regularly visit two of the residents at this home and find them to be very happy and well looked after. I have had the occasional meals here too and the food is excellent. The home always smells fresh and everywhere very clean.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited Grosvenor House numerous times over a lot of years. The home is always spotlessly clean and well looked after. The staff are caring and friendly. All the residents are happy and well cared for. I have spoken to many of them and they all speak highly of the care they receive. There are a lot of activities which keep the residents occupied and interested.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is the third establishment my aunt has been in and I can say it is the best! The home is warm and welcoming. I appreciate that I am always kept informed and included in the planning of my aunts care. My aunt is always clean and well dressed with no sign of soiled clothes/underwear. There are plenty of staff that are happy to help. There are always activities should you want to join in.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Exceptional caring staff, friendly and welcoming. Facilities excellent since the refurbishment.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Knowing dad is clean, comfortable, well fed and cared for in a homely, friendly home has taken so much pressure off myself and family. Someone visits each day and the calm atmosphere is always pleasant. I always thought all care homes smelt but not this one. The staff are approachable and always take time to talk. Although dad would prefer to be in his own home this home is the best option and he has settled well.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As soon as I stepped through the door of this nursing home I know I would be happy for mum to come here. I called here (without an appointment) but was immediately welcomed and given a tour of the home. The residents appear to be happy and well cared for and the staff very friendly and welcoming. There is a good choice of activities and outings through each month and if you need anything, the staff are very quickly to oblige. Unfortunately when my mum arrived at this home, we were looking for end of life care. As her daughter this is a very emotional and distressing time, but the staff have welcomed us both with open arms and helped and cared this very difficult time. I know my mum in in the right place.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Although my mum has only been in this home a short while the change in her has been amazing she looks and feels a lot better in herself. All the staff are very attentive towards her and understanding while also encouraging her when need be, to be involved and participate in everyday living activities, and this shows in mums personality that she is very happy.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot put into words the service my mum receives at Grosvenor House the staff, facilities are extremely good. The events the home lay on are incredible, no occasion is missed. They cannot do enough for the residents. The group activities range from low key upwards. The care my disabled brother (comes to visit) I just as good. Nothing is too much for the staff here and I have no worries at all for my mums care. I know she is content and happy here.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been visiting Grosvenor House Care Home in Harrogate for a while and always found the staff extremely helpful from the management down, always friendly and nothing was too much trouble. Our friend said the food was always good and well presented. Grosvenor House is one of the best homes I have visited.

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At a time we needed help with the care of our late mother we were helped with professional care and consideration by the Grosvenor House management. Her stay there was as peaceful and gentle as we hoped for. The medical support was always considerate and timely. I will be contacting the individuals personally but the whole team are kindness personified!

How likely would you be to recommend Grosvenor House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

July 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

September 2013

Job Vacancies

Staff Profiles

Sue

Sue Nutter

Job Title: Home Manager

Description:

Introducing Sue Nutter
Home Manager at Grosvenor House, Harrogate

What does ‘kindness’ mean to you?

“I think kind care is ensuring Residents have the life they choose with support and empathy from us as a team.”

As a Registered Nurse, Sue has gained nearly forty years’ experience in providing care and support to people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Sue joined Grosvenor House as Home Manager as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Grosvenor House.

When asked what she enjoys most about her role, Sue remarked: “I take enormous satisfaction from knowing that our Residents are happy and safe.”

Away from work, Sue enjoys a wide range of hobbies including cross-stitch, walking and watching her daughter participate in eventing on her horses.

If you would like to find out more information about Grosvenor House, Sue has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Grosvenor House Care Home