Grosvenor House Care Home

39 Duchy Road, Harrogate HG1 2HA
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61 Reviews
  • Grosvenor House Care Home, Harrogate
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Care Provided by Grosvenor House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Facilities

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Susan Nutter (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)
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Grosvenor House Care Home Reviews (61)

Over all time Grosvenor House Care Home has 61 reviews.

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Reviewer Connection to Grosvenor House Care Home
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Total of 61, showing 21-40
Review from Paul B (Son of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled in really well and both the staff and management team have been very welcoming. I am sure she will be really happy here moving forward.
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Review from Vicki J (Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was looked after very well with people who know what they were doing and gave me my confidence to do what I did before.
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Review from B F (Respite Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into Grosvenor House last week for a few days emergency respite and received nothing but the best of care. The food was excellent, the daily carers a joy, always a smile to brighten the day.
The home was kept spotless by the cleaners and things removed are changed immediately when necessary.
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Review from K P (Daughter of Resident) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was hugely disappointed by the absence of nursing care to my father in his last few days. Whilst it was explained that he was not in the home as a nursing patient, I thought the lack of nursing attention to both my father and me was cruel and this has severely clouded my impression of the home.
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Review from Mike E (Son of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experiences with this care home are so good. The staff, in particular, have always been very caring almost treating my mother as a family member. They seem to have had a special relationship with her and this made her appreciate the home and be very happy there. Since my mother died they have been
more than helpful with the arrangements. Thank you.
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Review from Alan B (Friend of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception, the staff are very friendly and efficient. The home is well run, clean and tidy.
My friend is settled and comfortable and seems to enjoy being here.
I feel confident that my friend is well cared for and is treated with respect.
Thank you to all the staff.
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Review from Jane M (Daughter of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum was transferred to the Grosvenor House on 27th December, we have received great support. She has comfortable surroundings and most importantly, honest and open communication after a really stressful 9 weeks with mum being in hospital. The Grosvenor House staff and management have eased
some of the pressure and worry we have had by accepting mum into the home willingly and with a smile. We really appreciate the support they have given.
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Review from Ann W (Relative of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Grosvenor House Care Home warm and welcoming. The staff communicate well and are very helpful.
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Review from M P (Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The house has a nice atmosphere and the carers are very nice and helpful in many ways. They made me feel stronger and now I am a widow I can manage better. Everything about this home is first class you really are treated like a lady
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Review from Ann D (Daughter of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home looked after our mum extremely well and she was settled and happy to have 24-hour care in the short time she was there.
The staff always made you feel welcome and always solved any issues we or mum had quickly.
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Review from Susan P (Daughter of Resident) published on 11 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has needed nursing care for over a year now and we are so glad that we chose Grosvenor House. The staff could not be more kind and caring; nothing is too much trouble for them. Importantly, for us, the atmosphere is warm and friendly - and Grosvenor House is small enough for all residents to be
known as individuals. Management of the home is excellent, and the manager is always available to offer support and advice when we need it. The home is spotless, and Mum is always clean and well dressed. Dad is able to visit daily and is made very welcome. Food is excellent - varied and beautifully presented; Mum and Dad do look forward to their afternoon tea and cake. The care that Mum receives at Grosvenor House has made a huge difference to her quality of life and it is comforting for both Dad and I to know that she is so well cared for.
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Review from Neil B (Son of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was treated with dignity throughout his stay and all the staff we come into contact with were professional and friendly.
The management team were excellent at communicating with both my father and myself.
The staff were fantastic and spent many hours talking to my father who enjoyed their
company.
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Review from Margaret S (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression of the home was welcoming. Clean and friendly. My mum was very poorly when she arrived and therefore only had a short stay 12 days before she passed away. During that time my family and I could not fault the staff. They were caring, thoughtful, kind and considerate and remained professional
throughout our extremely difficult time, and for that, we thank you so very much.
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Review from Jenny R (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are like one big family, very friendly and helpful. My mother was in the home less than 2 weeks as she sadly passed away, but the staff were very caring and supportive of both my mother and my sister and myself. I would like to thank them all for their kindness and support. Mum didn't take
part in any activities but from what I saw they were good.
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Review from L F (Regular Volunteer) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend over the past 4 years and have got to know the staff and other residents quite well. Visitors are always made to feel welcome and the staff are always polite and friendly. The care given to residents seems good. Food and facilities are excellent. I have now become a volunteer,
offering help where and when required.
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Review from Lynda S (Daughter of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in this wonderful care home for 2 years. The staff were so kind and lovely to her, always having a kind word. I can't praise or thank them enough.
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Review from R P (Friend of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've known the manager for around 6 years.
This home is like a home from home.
Friendly staff, lovely surroundings.
Warm and clean.
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Review from Jane W (Daughter of Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident at Grosvenor House for 17 years and our family have been impressed with the care she received. She developed excellent relationships with a number of staff and with many other residents over the years. She was relatively mobile and was able to take part in most of the social
activities. Her issue was vascular dementia which did not deteriorate too drastically.
I have already recommended this care home to a number of people.
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Review from C W (Son of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my mother once a month as it is a 500-mile round trip journey. My sister visits almost daily. My mother is 101 years and she can still feed herself, dress herself and can walk with the help of a wheeled walking aid. She seems to be looked after as well as she could be and the staff are always
cheerful. We have nothing negative to say about her particular care. However, it can be sometimes distressing to hear other residents who may be wheelchair bound, cry out for assistance which sometimes appears unnoticed though this may be down to their own disposition.
Reply from HC-One, Careline Team at Grosvenor House Care Home
Thank you for taking the time to carry out a review. We are pleased to read that you are happy with the service and would like to reassure you that our residents are assisted as required to ensure…read more
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Review from Joan R (Daughter of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and respect (and love) that is shown to my mother. I do not have any problems with this home whatsoever.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (2)

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