Ravensworth Lodge

3 Belgrave Crescent, Scarborough YO11 1UB

Owner: Yorkshire Friends Housing Society Ltd

Person in charge: Suzanne Sellers (Head of Home)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age

Admission Information: Non Smokers.

Single Rooms: 24

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £366 – £436 (These prices are only a guideline, please contact Ravensworth Lodge to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ravensworth Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Ravensworth Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Ravensworth Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Ravensworth Lodge is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.208 Points relating to the number of positive Reviews for Ravensworth Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.8 Target = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Ravensworth Lodge has a Review Score of 8 (7.958) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ravensworth Lodge?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ravensworth Lodge

  • Daughter of Resident/Service User
    2

Ravensworth Lodge provided Mum genuine care, support and thoughtfulness. Staff worked as a team. This house is a home, not a business (a not for profit organisation = a world of difference!). Ravensworth Lodge doesn't try to emulate hotel type accommodation. It has character of its own and visitors are welcome. Each room is homely, individualised and spotlessly clean. Staff take pride in their work and it shows. A varied daily timetable of activities, home cooked food and a "can do" attitude has been so refreshing and Mum has thrived in the care environment (after a lengthy hospital stay). Sadly Mum's dementia worsened quite rapidly after arriving at Ravensworth, so she was only there for 2 months, but they were happy ones which means a lot to us - we felt Mum was in safe hands and she was very sad to leave. As a retired nurse myself I'm delighted to recommend this home (no one has asked me to do this review either!) In my experience Ravensworth is a little gem.

How likely would you be to recommend Ravensworth Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Mum had been a resident at Ravensworth Lodge for 7 years before her death at 92 in Oct 2015. I cannot praise highly enough the quality of care and support she had during her time there but I feel that the care, support and compassion that the staff showed towards her in the final week of her life was exceptional. Supported by the local Hospice at Home team, the staff were able to provide for Mum in her final few days, a level of care that showed they understood her needs, personality and wishes and Mum was allowed a very peaceful and dignified final week for which we, her family, will be always grateful as she was able to die at home and with the very best support she could have wished for. The staff also found time to support us, her family, and again, their compassion and understanding of what we were going through helped us cope with Mums death. I cannot praise them enough and over the very happy 7 years that Mum lived there, they provided the type of care and support that made her feel 'this is my home' and as her needs changed, so did the type of support she needed. We, her family, will always be grateful for the care and support and compassion that Mum was given whilst at Ravensworth Lodge throughout her time there. Thank you.

How likely would you be to recommend Ravensworth Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

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Bed Vacancies

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Care Home Idol 2016

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