Haxby Hall Care Home

York Road, Haxby, York YO32 3DX
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9.7 13 Reviews
  • Haxby Hall Care Home, York
Haxby Hall is now open!

The Home is located on York Road, in the heart of Haxby, within walking distance of the village's amenities such as the local supermarket, café and village hall.

Yorkare Homes enjoy a reputation of providing high quality care, with all their care homes rated as Good or Outstanding by CQC. The same level of care will be provided at Haxby Hall. Residential and Dementia care is provided for both permanent, respite and day care, in separate areas of the home. Dementia care is provided in the Haven area. The Haven includes its own dining and lounge areas, including an activity room and large terrace, with residents supported by a dedicated dementia care team and manager. Bedrooms across the Home are all large, with full ensuites, and there are a number of premium suites for couples or individuals who would like more space.

Facilities, which create a luxury but homely environment, include an in-house bar, a full beauty salon and hairdressing room, rooftop terrace bar, cinema and more. The gardens include an artificial bowls green, fountain and gardening area, including raised beds, greenhouse and shed. These facilities are utilised by visiting friends and families and also within the 7 days a week activity programme, run by a dedicated activity team.

Meals are offered in restaurant standard dining rooms, in bar areas or within the comfort of a residents bedroom. The menus are created by the Hospitality Manager and then adapted by the residents and in house Head Chef and kitchen team.

For more information please visit the Yorkare Homes' website.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1675
  • Self-Funded Residential Dementia Care: from £1675
  • RESPITE Self-Funded Residential Care: from £1675
  • RESPITE Self-Funded Residential Dementia Care: from £1675

These prices are only a guideline, please contact Haxby Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charlie Parker (Manager)

Local Authority / Social Services

Admission Criteria

  • The care home welcomes applications for admission from individuals who require residential or dementia care. All admissions are based on an assessment of the individual’s care needs to ensure the home can provide appropriate support and a safe, comfortable environment. Before admission, a thorough assessment is carried out in consultation with the individual, their family, and relevant professionals. This includes reviewing health, personal, and social care needs, as well as preferences and lifestyle choices, to ensure a personalised care plan can be developed. Admissions are offered subject to the availability of suitable accommodation and the ability of the home to meet the assessed needs. Priority is given to ensuring that every resident’s safety, dignity, and wellbeing are maintained at all times. Trial visits or short stays may be offered where appropriate, to support a smooth transition into the home. The care home reserves the right to decline an admission if it is determined that the individual’s needs cannot be safely or appropriately met.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (62)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are welcome to spend time with residents and are encouraged to maintain regular contact with their loved ones. Visiting hours are flexible, allowing friends and family to come at times that suit both the resident and the home’s routine.


    To ensure the comfort and wellbeing of all residents, visitors may be asked to sign in on arrival and follow any safety or hygiene guidance in place. Large groups and young children are welcome, though it may be requested that visits take place in designated areas to maintain a calm environment for everyone.


    Pets are often welcome by prior arrangement, as long as they are well-behaved and do not cause distress to residents.


    If a resident is unwell or receiving end-of-life care, visiting arrangements can be adapted to allow family and close friends more time and privacy.


    Visitors are encouraged to check with the home team in advance if there are any special requirements or if they wish to arrange a private space for their visit.

Parking

  • The care home provides on-site parking for visitors, with spaces located close to the main entrance for ease of access. Designated disabled bays are available for those who require them, ensuring safe and convenient access to the building.


    During busy periods, spaces may be limited, so visitors are encouraged to allow extra time when arriving. Where overflow parking is provided, clear signage is in place to direct vehicles.


    All vehicles are parked at the owner’s risk, and visitors are asked to use the spaces considerately to ensure availability for others.

Haxby Hall Care Home Reviews (13)

9.7

Haxby Hall Care Home has a Review Score of 9.7 (9.748) out of 10, based on 13 reviews in the last 2 years.
Over all time Haxby Hall Care Home has 13 reviews.

Overall Experience
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Total of 13, showing 1-13
Review from Marion F (Wife of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit almost every day so I am fully aware of how the home is run. There have been many staff changes in recent months, which have improved on how the home was run previously. All these changes have made living at Haxby Hall much better for my husband. The new manager has experience in all fields
of care and in my opinion has added to how the home has improved. It is very important that family are kept informed at every level of change to their loved on in residence and this has been achieved.
Reply from Emma Littlewood, Area Manager at Haxby Hall Care Home

Thank you so much for sharing your kind and thoughtful feedback. It's incredibly reassuring to hear how the recent changes at Haxby Hall have had such a positive impact on your husband's experience - and on your own peace of mind as someone who visits regularly. We're especially pleased to know that you feel the new manager's experience is making a real difference, and that communication with families has been clear and consistent. Supporting both residents and their loved ones is at the heart of what we do, and your words mean a great deal to the whole team.

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Review from Sue W (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the review I wrote 3 months ago I'm delighted to be able to say that there has been a real turnaround at the home for the better. Concerns raised by myself and other relatives have been listened to and acted upon. I could see that the staff all wanted to show they could provide excellent care
and I promised that if we could have one month without a serious negative incident then I would gladly update this review.
A new manager, company support, and a staff that are thriving on the positive feedback that comes from delivering great care, are all making HH am excellent care home. Communication is improving markedly and systems have also improved.
The biggest win for me is that, when there has been something wrong, it is taken seriously, addressed quickly and sorted out appropriately. I've realised in the last couple of weeks I'm finally visiting Mum and not arriving at the home each day to troubleshoot a list of problems. Thank goodness for that!
Reply from Emma Littlewood, Area Manager at Haxby Hall Care Home

Thank you so much for taking the time to share this thoughtful and heartfelt update. We truly appreciate your honesty and the opportunity you gave us to improve following your previous review. We're absolutely delighted to hear that you've seen such a positive turnaround. Your recognition of the team's dedication means a great deal to us - everyone has worked hard to ensure that the care we provide is not only safe and consistent but also compassionate and personal. We're especially pleased to know that your visits with your mum have become more peaceful and positive. That's exactly the kind of experience we want for all our families. Your feedback about communication, the new management, and the way we respond to concerns reassures us that we're moving in the right direction. Thank you again for your support and for holding us to a high standard. We look forward to continuing to build your trust and to making a place where residents and their families feel genuinely cared for.

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Review from Brian S (Friend of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent! Excellent! Excellent!
Building excellent, carers, cleaners, deputies, entertainment, in fact can't think of anything not excellent!
Reply from Alison Attree, Experience Coordinator at Haxby Hall Care Home

Thank you for such a glowing review! We're absolutely thrilled to hear that you've had such a positive experience with every aspect of our home in Haxby, from the building itself to our wonderful team and activities. Your kind words mean so much to all of us and will be shared with the entire team.

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Review from D K (Son of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my dad only spent 2 weeks in Haxby Hall, before passing away. All the staff that looked after dad were amazing, treating him with care and compassion at all times. We couldn't have asked for better care for him.
My only regret, dad didn't spend more time at Haxby Hall, being looked after by the
extraordinary people that work there.
Thank you, to each and every one of you, for the comfort and support you gave us all over his last few days.
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Review from Anne E (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had the most wonderful mothers day at the home, staff welcomed everyone had a lovely afternoon tea provided by the home ,mum really enjoyed it. Big thank you to all involved. the staff are lovely.
Reply from Emma Littlewood, Experience Coordinator at Haxby Hall Care Home

Thank you for your review, we're thrilled to hear that you enjoyed Mothers Day in the home. I will ensure that your thanks and kind words are passed on to the wider teams.

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Review from Janice F (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently spent 2 weeks at Haxby Hall on respite. The managers did a home visit which was very reassuring. They found out about him and what he liked. They assured him he wouldn't have to do anything he didn't want to. I had a meal in Restaurant to help settle my dad in which was appreciated.
Unfortunately he decided to stay very much in his room not being much of a mixer. This was a shame as there seems to be a lot going on but that was very much his choice.


The surroundings are lovely - we enjoyed sitting in the Sky Bar and also made use of one of the lounges to play dominoes and watch TV which my dad enjoyed. The carers and staff were always very kind and helpful and happy to go the extra mile if they could. The manager was very approachable and always quick to respond to enquiries and resolve any issues.


A small downside is that messages don't always get through. It took a few phone calls to make sure Dad had a haircut! Overall, a good experience!

Reply from Charlie Parker, Home Manager at Haxby Hall Care Home

Thank you, for your kind feedback regarding the home, the care, and our team. We're thrilled to hear that your dad had such a positive experience during his stay with us. Feedback is incredibly important to us, and we truly appreciate you taking the time to share your thoughts.

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Review from Jane M (Daughter of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little Mum had 5 weeks of Respite in Haxby Hall and the whole team was just fantastic! The manager, was so supportive of our situation and just so real, there is nothing pretentious about this place or the lovely staff. All of them genuinely cared about us and when mum was really poorly and confused
they were so gentle and sincere in the way they cared for her, lovely, solid, kind, funny, experienced team of first class staff. (only thing I would ever change is the noise in the corridors from the call bell and maybe get some dementia friendly tv remotes)- Cannot thank them enough for being the best.
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Review from Lyndsey S (Friend of Resident) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my friend moved in the care of Haxby hall she has received amazing care in the most wonderful surroundings. The team have been amazing. A very big shout out to one of the staff members, who has encouraged my spirited friend to socialise more and leave her room to help her mental health. Another
staff member has also been very caring and helpful when my friend has needed support. Tea is a favourite of my friend and she reliably tells me the ladies do a very good job of it. 100% recommended to others .
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Review from Jan K (Wife of Resident) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my husband's second time for respite care. He was welcomed back so warmly and kindly and settled in quickly. The surroundings are beautiful, the staff are kind, caring and efficient. From the minute you walk in, to be greeted by the lady on reception, to the managers, the carers, the chef/cook,
just everybody. You know that this is a good place and you can leave your loved one in safe hands. The fact that this was my husband's second respite stay at Haxby Hall and has already agreed to a third when I need a break, says it all.
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Review from Diane K (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I attended the Annual Staff Awards social afternoon at Haxby Hall Care Home with my elderly Mum (resident) Jan 25.
I was impressed with the hard work and dedication of the Management and Carers working together to provide an excellent buffet and party afternoon for the residents and visitors.
Well
done.
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Review from Sue C (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the whole experience from a family members point of view very positive indeed. It's a beautiful care home that I'm so happy to see my Mum in.
It's very clean and the staff are very attentive to both me and my Mum.
I've found communication very good.
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Review from J P (Daughter of Resident) published on 13 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parent moved into Haxby Hall shortly after it opened. The transition from living in their own property to living in a care home was never going to be easy but Haxby Hall is a warm and welcoming environment with a staff team who do all they can to ensure that life for residents is as comfortable and
enjoyable as possible. Any issues raised have been promptly responded to and I feel confident that my parent is being well looked after. Before moving there accessing a GP had been nigh impossible but now they get proper access to a GP and their chronic health issues are now well managed. Food has been the only disappointment, meals can be very good sometimes but the choice and quality could be much better. Management is fully aware of the situation and working to resolve it with the appointment of a permanent head chef. The decision to move to a care home was not easy but Haxby Hall has been the right choice for my parent and the whole family.
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Review from C W (Resident) assisted by family/friend published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Superb new building, fixtures and fittings.
Spacious rooms, kept clean and tidy.
Staff helpful, some more assertive than others.
At times residents have to wait too long for assistance.
Facilities/activities been poor due to staff shortages therefore not enough "stimulation"/interaction for residents,
at times.
Food on the whole is good but again hit/miss with kitchen staff.
Early days still, but needs more "daily staffing" levels.
Reply from Lisa Stewart, Home Manager at Haxby Hall Care Home

Thank you for your review, all feedback is taken constructively especially with only being open for 12 weeks. I would like to reassure you and your mum that we do analyse call bell times every day and monthly via an audit. We have found that 98% of calls are answered in a timely manner and have had very few concerns regarding these from other residents. Regarding activities, our Activity Lead had to have unforeseen time off which did reduce the amount of activities on offer when first opening. Other team members have now been recruited to expand that team and offer more activities going forward, 7 days a week. Likewise in the kitchen, we are now expanding this team as our resident numbers are increasing. I am confident that over the coming weeks, many improvements will be noted.

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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Haxby Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Haxby Hall Care Home is calculated as follows: ( (123 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 149 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.956 Points relating to the number of positive Reviews for Haxby Hall Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 13 Positive Reviews ÷ 13.6 = 0.956
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Haxby Hall Care Home

What types of Care is Haxby Hall Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Haxby Hall Care Home have?

There are 62 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Haxby Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Haxby Hall Care Home to the centre of York?

4.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haxby Hall Care Home to verify any information. View our terms and conditions. Haxby Hall Care Home has an Enhanced Service - more info.