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Armstrong House

110 Lobley Hill Road, Bensham, Gateshead, Tyne & Wear NE8 4YG
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She is well cared for physically and emotionally by the wonderful professional staff.Angela R(Daughter-in-law of Resident/Service User)
Armstrong House, Gateshead
Armstrong House, Gateshead
Armstrong House, Gateshead

Armstrong House care home in Bensham, near Gateshead, is a modern, purpose-built home with a friendly and compassionate team who provide exceptional residential, nursing and specialised dementia care, as well as sensitive end of life care.

Each en-suite bedroom is light, airy and comfortable. The home has wonderful facilities including cosy lounges and dining rooms, plus a hair and nail salon. The beautifully landscaped grounds have raised flower beds, patios and...  

Care Provided by Armstrong House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,275From £1,434
Residential Dementia CareFrom £1,370From £1,541
Nursing CareFrom £1,540From £1,732
Nursing Dementia CareFrom £1,635From £1,837
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Armstrong House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Cheryl Bailey(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (71)

Parking

  • on-site

Armstrong House Reviews (90)

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8.8

Armstrong House has a Review Score of 8.8 (8.766) out of 10, based on 5 reviews in the last 2 years. Over all time Armstrong House has 90 reviews.

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Showing 90 reviews matching selected criteria
Review from Kevin R (Son of Resident) published on 13 June 2017 Submitted via Postal Card
Overall Experience

Overall standard is very good. The care given to my mother is also very good, the staff are very pleasant and deal with any queried/comments I make. The cleanliness of the building is to a very high standard and the range of activities are very good which are well planned for the week. The only downside is the lack of outside space/places to sit outside when the weather is fine due to lack of garden furniture/seating etc.

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Review from Bill G (Son of Resident) published on 1 June 2017 Submitted via Postal Card
Overall Experience

Overall excellent. All staff from management to part-time carers exhibit enthusiasm, professionalism and competence. Residents are treated with dignity and humour. Facilities are first class and there are plenty of engaging activities for the residents to participate in. At the top end of pricing, but an excellent facility with top quality staff and care.

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Review from Louise R (Granddaughter of Resident) published on 18 May 2017 Submitted via Postal Card
Overall Experience
My grandmother is very happy here and is treated very well.

All staff are very friendly and are accommodating to all of our family's needs and my grandmother's needs.

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Review from Margaret H (Wife of Resident) published on 11 May 2017 Submitted via Postal Card
Overall Experience
My husband was in the home from 2015. He has received care and treatment from all staff from management to kitchen and cleaning staff.
Not only were his needs cared for, his family were looked after too.
The last week of my husband's life was very traumatic, the carers and management treated us with compassion and care. They not only took care of his needs but the family also received support and help.
I felt I was being cared for by a family.

My husband was content and happy living at Armstong House.

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Review from R G (Resident / Service User) published on 4 April 2017 Submitted via Postal Card
Overall Experience
Dad came in for respite care from 8th March until the 24th March.
He had nothing but praise about all the staff and the place in general. He came in as my wife and I were going on holiday. In fact, he tells people he's going on holiday when he goes for respite.

He loved the staff and the meals, nothing was a bother and we would not hesitate for him to return in the future.

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Review from Christine B (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience

Exceptional care above and beyond what duty requires. Looked after my mother with great care and dignity.

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Review from Margaret L (Resident / Service User) published on 19 July 2016 Submitted via Postal Card
Overall Experience

The home was clean and well run by the staff and very nice to the residents.

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Review from Eileen C (Resident / Service User) published on 14 July 2016 Submitted via Postal Card
Overall Experience

Transferred from hospital after falling to recover from injuries.

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Review from Tim S (Son of Resident) published on 21 June 2016 Submitted via Website
Overall Experience

The short time my mother has been in Armstrong House, she has been treated with respect and has had wonderful care. The hardworking staff make time for relatives and are very kind and friendly. Armstrong House is very clean and well equipped and has a wonderfully happy atmosphere.

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Review from Craig C (Son of Resident) published on 14 June 2016 Submitted via Postal Card
Overall Experience

The short time our family have had to visit our mam at Armstrong House has been made much easier thanks to them, help given to mam by all the members of staff. The home is well run and all the residents are treat with great dignity, patience and care. The family visits have been less stressful than could have been simply because of how welcoming the staff have been and we all wish to say a huge thank you to the manager, nurses, staff for all your help this short time.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 August 2019
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Armstrong House.

Awards / Recognitions (119)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Cheryl Bailey
Cheryl BaileyJob Title:Home Manager

I’m a Registered Nurse with over 25 years of experience in care home management.

I’ve achieved my Level 4 in Management training and am also a qualified mental health first aider.

I have experience working for large care providers and care homes, including looking after a multi-site home that I helped to turn around from a Requires Improvement rating to Good in all areas within six months. I joined Care UK after hearing great things and wanting to become part of the team.

My role is centred around making sure residents and families are happy, and my favourite part of my job is spending time with residents and their relatives. In this role, it’s important to be open, friendly and outgoing. I believe the Home Manager needs to be a people person, have an open-door policy and always be approachable.

As a team, we support each other like a family through good times and bad. I feel proud of what we do when residents are happy in the home.

I like reading and doing crafts when I’m not working. I also enjoy spending time with my family.

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