Armstrong House

110 Lobley Hill Road, Bensham, Gateshead NE8 4YG

Armstrong House, Gateshead, Tyne & Wear
Armstrong House, Gateshead, Tyne & Wear
Armstrong House, Gateshead, Tyne & Wear

Armstrong House in Gateshead offers expert nursing and residential care to a capacity of seventy-one residents, adhering to national care standards and looking to ensure each individual enjoys a satisfying lifestyle. Carers have an extensive range of skills and consult regularly with other healthcare professionals to make sure care is appropriate to a service user's needs. The latest care technology is incorporated where possible and an activities programme allows for a wide range of hobbies to be pursued.

Group: Care UK Nursing & Residential Care Services

Person in charge: Shirley Summerbell (Home Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: AIDS/HIV • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 55+.

Single Rooms: 71

Rooms with ensuite WC: 71

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate EMI Unit • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Armstrong House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Armstrong House has a Review Score of 9.1 (9.071)

The Review Score of 9.1 (maximum of 10) for Armstrong House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Armstrong House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.719 for Armstrong House is calculated as follows: ( (41 Excellents x 5) + (16 Goods x 4) ) ÷ 57 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.352 Points relating to the number of positive Reviews for Armstrong House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 5 Reviews ÷ 14.2 Target = 0.352

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Armstrong House?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Armstrong House

  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    1

The home was clean and well run by the staff and very nice to the residents.

How likely would you be to recommend Armstrong House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Transferred from hospital after falling to recover from injuries.

How likely would you be to recommend Armstrong House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

My husband has been a resident for 1 year, the care given is first class. He has clean clothes every day and if needed he will be changed. Carers have a good communication skills with him, and see to all his needs.
Manager has improved conditions since taken over and has an open door policy. Residents and families have a meeting once a month when we are kept up to date with future developments of refurbishment. All staff are friendly and approachable.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The short time my mother has been in Armstrong House, she has been treated with respect and has had wonderful care. The hardworking staff make time for relatives and are very kind and friendly. Armstrong House is very clean and well equipped and has a wonderfully happy atmosphere.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

The short time our family have had to visit our mam at Armstrong House has been made much easier thanks to them, help given to mam by all the members of staff. The home is well run and all the residents are treat with great dignity, patience and care. The family visits have been less stressful than could have been simply because of how welcoming the staff have been and we all wish to say a huge thank you to the manager, nurses, staff for all your help this short time.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Armstrong House

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Awards / Recognitions

December 2016

June 2014

Job Vacancies

Staff Profiles

Debbie

Debbie Douglas

Job Title: Home Manager

Description:

Debbie Douglas is home manager at Armstrong House. She tells what she thinks makes a good care home manager.

The key elements that make someone a good care home manager are excellent communication skills as well as extensive knowledge and experience of what they do. They need to have a good overview of every team member’s job.

It’s also up to the home manager to set the standard in terms of quality. They need to be constantly ensuring that everything, from the care being delivered, to the activities being planned and the food being served is of the highest possible standard. What’s great is when we receive positive feedback from residents and families. Then we know we’re getting it right.

The atmosphere here at Armstrong House is fantastic and new residents and visitors often remark upon it. They’re also impressed by the way we deliver adult care with dignity, while finding the time to have fun. By the afternoon everyone’s settled and the fun begins – it’s my favourite part of the day. Our staff have great personalities (I think Care UK care homes have staff who are great fun while being dedicated to the people they care for) and are generally a great team. So over the coming months I’ll simply be helping them to build upon the good practice they’re already demonstrating every day.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Armstrong House