Armstrong House, Gateshead, Tyne & Wear
Armstrong House, Gateshead, Tyne & Wear
Armstrong House, Gateshead, Tyne & Wear

Armstrong House in Gateshead offers expert nursing and residential care to a capacity of seventy-one residents, adhering to national care standards and looking to ensure each individual enjoys a satisfying lifestyle. Carers have an extensive range of skills and consult regularly with other healthcare professionals to make sure care is appropriate to a service user's needs. The latest care technology is incorporated where possible and an activities programme allows for a wide range of hobbies to be pursued.

Group: Care UK Nursing & Residential Care Services

Person in charge: Shirley Summerbell (Home Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: AIDS/HIV • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 55+.

Single Rooms: 71

Rooms with ensuite WC: 71

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Armstrong House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Armstrong House has a Review Score of 9.6 (9.620)

The Review Score of 9.6 (maximum of 10) for Armstrong House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Armstrong House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.775 for Armstrong House is calculated as follows: ( (150 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 187 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.845 Points relating to the number of positive Reviews for Armstrong House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 12 Reviews ÷ 14.2 Target = 0.845

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Armstrong House?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Armstrong House

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Resident / Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Wife of Resident/Service User
    1
  • more

My Mam was a resident from December 2015 until her passing on 2nd October. She was well cared for during this time, enjoying activities in which the family were also welcome to participate. Mam especially enjoyed the occasions when there was a singer visiting the home. The care on the residential floor was outstanding, not only to Mam, but to the whole family too.

The kitchen staff always accommodated Mams fussy appetite and the laundry staff always took care with Mams clothing. Any requests we had were always dealt with promptly. The end of life care was so compassionate and I will be eternally grateful to the outstanding staff at Armstrong House.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I just want to start by saying the biggest thank you ever to all of the staff at this fantastic facility. During my nan's 2 year stay, they showed her and us nothing but respect, love and care. My nan's dignity was always a priority, even right at the end of her life. The staff there became like family and not just carers. Even little requests that were made by my nan or us were always met no matter how big or small it was, she was cared for in a way in which we would have done ourselves and to the highest standard at all times.

The staff genuinely loved my nan and that has shown over the last few weeks especially, some of them even used to call her auntie or nana and that would make her smile. During her end of life, the staff were amazing with my family caring for us and supporting us at all times in a very personal way. Armstrong House is like a family and I couldn't be more thankful for everything they have done and for that, I will always be grateful. Amazing.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Mother was a resident in Armstrong House since December 2015 and has just recently passed away. The end of life care shown to my mother was outstanding, the care and compassion shown to my mother and all of our family who stayed with her for the last few days of her life was heartwarming and I truly believe she would not have received this level of care anywhere else. Thank you Armstrong House for everything.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Armstrong House for emergency respite care for 7 weeks. The staff have all been very professional, friendly and always there if we needed to ask questions or needed any help. If ever my mother or anyone else I know needs care, I will highly recommend Armstrong House and its lovely management and staff.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident since 2012.
She is currently on the end of life pathway.
The staff have been excellent.
The care they have shown not only mam but to us as well at this very difficult time.
Mam is looking very settled and clean and tidy.
This makes an enormous difference to us.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Overall standard is very good. The care given to my mother is also very good, the staff are very pleasant and deal with any queried/comments I make. The cleanliness of the building is to a very high standard and the range of activities are very good which are well planned for the week. The only downside is the lack of outside space/places to sit outside when the weather is fine due to lack of garden furniture/seating etc.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Overall excellent. All staff from management to part-time carers exhibit enthusiasm, professionalism and competence. Residents are treated with dignity and humour. Facilities are first class and there are plenty of engaging activities for the residents to participate in. At the top end of pricing, but an excellent facility with top quality staff and care.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My grandmother is very happy here and is treated very well.
All staff are very friendly and are accommodating to all of our family's needs and my grandmother's needs.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My husband was in the home from 2015. He has received care and treatment from all staff from management to kitchen and cleaning staff.
Not only were his needs cared for, his family were looked after too.
The last week of my husband's life was very traumatic, the carers and management treated us with compassion and care. They not only took care of his needs but the family also received support and help.
I felt I was being cared for by a family.
My husband was content and happy living at Armstong House.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother loves being at Armstrong House. She loves her room - it's bright, modern and spacious with lovely views. She is well looked after with friendly, caring staff. There are also activities on to keep her occupied, which she may or may not attend, depending on how she feels. If she is ill there is always a doctor to treat her quickly. She enjoys the good food and says there is always ample. From being worried and vulnerable in her old house, she now feels safe and secure with no worries. She never feels alone and in her own words, she loves it.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad came in for respite care from 8th March until the 24th March.
He had nothing but praise about all the staff and the place in general. He came in as my wife and I were going on holiday. In fact, he tells people he's going on holiday when he goes for respite.
He loved the staff and the meals, nothing was a bother and we would not hesitate for him to return in the future.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Exceptional care above and beyond what duty requires. Looked after my mother with great care and dignity.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

The home was clean and well run by the staff and very nice to the residents.

How likely would you be to recommend Armstrong House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Transferred from hospital after falling to recover from injuries.

How likely would you be to recommend Armstrong House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

The short time my mother has been in Armstrong House, she has been treated with respect and has had wonderful care. The hardworking staff make time for relatives and are very kind and friendly. Armstrong House is very clean and well equipped and has a wonderfully happy atmosphere.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

The short time our family have had to visit our mam at Armstrong House has been made much easier thanks to them, help given to mam by all the members of staff. The home is well run and all the residents are treat with great dignity, patience and care. The family visits have been less stressful than could have been simply because of how welcoming the staff have been and we all wish to say a huge thank you to the manager, nurses, staff for all your help this short time.

How likely would you be to recommend Armstrong House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2016

June 2014

Job Vacancies

Staff Profiles

Debbie

Debbie Douglas

Job Title: Home Manager

Description:

Debbie Douglas is home manager at Armstrong House. She tells what she thinks makes a good care home manager.

The key elements that make someone a good care home manager are excellent communication skills as well as extensive knowledge and experience of what they do. They need to have a good overview of every team member’s job.

It’s also up to the home manager to set the standard in terms of quality. They need to be constantly ensuring that everything, from the care being delivered, to the activities being planned and the food being served is of the highest possible standard. What’s great is when we receive positive feedback from residents and families. Then we know we’re getting it right.

The atmosphere here at Armstrong House is fantastic and new residents and visitors often remark upon it. They’re also impressed by the way we deliver adult care with dignity, while finding the time to have fun. By the afternoon everyone’s settled and the fun begins – it’s my favourite part of the day. Our staff have great personalities (I think Care UK care homes have staff who are great fun while being dedicated to the people they care for) and are generally a great team. So over the coming months I’ll simply be helping them to build upon the good practice they’re already demonstrating every day.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Armstrong House