
She is well cared for physically and emotionally by the wonderful professional staff.Angela R(Daughter-in-law of Resident/Service User)



She is well cared for physically and emotionally by the wonderful professional staff.Angela R(Daughter-in-law of Resident/Service User)



Armstrong House care home in Bensham, near Gateshead, is a modern, purpose-built home with a friendly and compassionate team who provide exceptional residential, nursing and specialised dementia care, as well as sensitive end of life care.
Each en-suite bedroom is light, airy and comfortable. The home has wonderful facilities including cosy lounges and dining rooms, plus a hair and nail salon. The beautifully landscaped grounds have raised flower beds, patios and...
Care Provided by Armstrong House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Armstrong House for full pricing details and T&Cs.
Contact Armstrong House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Cheryl Bailey(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2009
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (71)
Parking
- on-site
Armstrong House Reviews (90)
Armstrong House has a Review Score of 8.8 (8.766) out of 10, based on 5 reviews in the last 2 years.
Over all time Armstrong House has 90 reviews.
I can honestly say that this is a fantastic place for anyone to be looked after. The residents are all treated with the utmost respect and dignity and are extremely well looked after. The staff know the residents so well and genuinely care for them. The care is of a high standard and the communication with the family was great.
There are two great activity coordinators who organise a wide variety of activities.
My mam loved all the staff and during her last week there it was obvious that the staff thought the world of her too. The carers were amazing caring for both my mam and the family during her final week there - we were so impressed by their compassion.
The manager has set high standards and it really shows - she runs a fantastic care home. Thank you.
Throughout my mother's stay, she has been treated with dignity and respect. She was always happy and joined in with the activities. Her personal care was always to a high standard and the staff were always attentive and prompt to respond to calls. Overall Armstrong House provides high levels of care.
My brother was in Armstrong House for 31 months, I am so glad I chose this for his final home. Dedicated caring staff and smashing management team. I can't thank them enough.
When looking for a care home for my twin brother Armstrong House stood out. This first impression was borne out by the standard of care he received. In particular, the attitude of the staff was at all times warm and caring towards my brother who clearly felt he was loved and respected. In summary, our experience of Armstrong House was that it is all that a care home should be.
My lovely mam was admitted here in July after spending 6 weeks in a hospice. Unfortunately, this turned out to be the final 6 days of my mams life. Right from the moment, we entered Armstrong House we were made to feel welcome and listened to by the fantastic manager. We felt very reassured that the care my mam would receive would be caring, compassionate and individualised and it absolutely was. This is a large and very busy home but feels calm and under control at all times even though staff never stop for a minute. I can't praise the care my mam received enough ...it was exceptional. The manager and end of life champion amazing staff nurse attended mams funeral even though they had only known mam 6 days. Thank you very much from the bottom of our hearts. You do an amazing job.
I am very pleased with the care provided by the home in which my mam stayed in for nearly two years.
I only wished the care available in Portugal, where I live, were as good.
The atmosphere is warm and friendly and the whole team – nurses, carers, housekeeping, catering and maintenance- are unfailingly cheerful, kind, compassionate and thoughtful. Nothing is too much trouble for them. When my mum passed away, her carers were sensitive, immensely kind and supportive and took as much care of me as they did of her. They felt like extended family and I can’t thank them enough.
All staff from admin to manager to carers provided exceptional care. Always helpful and went above and beyond to provide love, security, patience and understanding.
My dad was a resident here for over a year and in that time our family got to know the staff here really well as dad was visited almost every day. I always found the staff to be cheerful, welcoming and genuinely caring towards the residents. There are daily activities to keep the residents socially engaged if they wish to join in and the staff were great at keeping dad entertained. It was good to know that my dad was being so well cared for and had some activity to join in with while he was able to do so. I would highly recommend Armstrong House care home if you are in the difficult position of having to choose one for a member of your family.
I would not hesitate to recommend Armstrong House to friends, although the hardest thing to do to your dearest family is put them in care.
My father lived in Armstrong House for the final 15 months of his life and I believe he had a better quality of life being there than if he had remained at home. This is due to the increased social interaction with other residents and staff and by joining in the many varied activities and parties provided. His care needs were high and he was attended to with kindness. He also enjoyed all the meals provided. The family are very grateful to the manager and to all the staff for everything they provided in the care and wellbeing for my father. I couldn't have wished for a nicer place for dad to be. Thank you.
I can say that we family members were also cared for with all of our needs etc, being met with respect and dignity in our harrowing time.
All members of the staff were very professional at all times dealing with the needs of both the ill patient and family.
So we as a family send our thanks to all at "Armstong House".
She received the best care and attention throughout her stay there until her death on 18/02/18.
Staff are always welcoming and friendly. Care is great, management is second to none. Admin is lovely and very polite.
Mum was only in this nursing home for a short time. However, the care shown was excellent, from both management and caregivers, the service was excellent. All staff showed support, professionalism and were very friendly. We were made to feel at home and at ease at this difficult time. I would certainly recommend this care home.
My Mam was a resident from December 2015 until her passing on 2nd October. She was well cared for during this time, enjoying activities in which the family were also welcome to participate. Mam especially enjoyed the occasions when there was a singer visiting the home. The care on the residential floor was outstanding, not only to Mam, but to the whole family too.
The kitchen staff always accommodated Mams fussy appetite and the laundry staff always took care with Mams clothing. Any requests we had were always dealt with promptly. The end of life care was so compassionate and I will be eternally grateful to the outstanding staff at Armstrong House.
I just want to start by saying the biggest thank you ever to all of the staff at this fantastic facility. During my nan's 2 year stay, they showed her and us nothing but respect, love and care. My nan's dignity was always a priority, even right at the end of her life. The staff there became like family and not just carers. Even little requests that were made by my nan or us were always met no matter how big or small it was, she was cared for in a way in which we would have done ourselves and to the highest standard at all times.
The staff genuinely loved my nan and that has shown over the last few weeks especially, some of them even used to call her auntie or nana and that would make her smile. During her end of life, the staff were amazing with my family caring for us and supporting us at all times in a very personal way. Armstrong House is like a family and I couldn't be more thankful for everything they have done and for that, I will always be grateful. Amazing.
My Mother was a resident in Armstrong House since December 2015 and has just recently passed away. The end of life care shown to my mother was outstanding, the care and compassion shown to my mother and all of our family who stayed with her for the last few days of her life was heartwarming and I truly believe she would not have received this level of care anywhere else. Thank you Armstrong House for everything.
My mother has been in Armstrong House for emergency respite care for 7 weeks. The staff have all been very professional, friendly and always there if we needed to ask questions or needed any help. If ever my mother or anyone else I know needs care, I will highly recommend Armstrong House and its lovely management and staff.
She is currently on the end of life pathway.
The staff have been excellent.
The care they have shown not only mam but to us as well at this very difficult time.
Mam is looking very settled and clean and tidy.
This makes an enormous difference to us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 August 2019Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Armstrong House.
Meet the Team (1)

I’m a Registered Nurse with over 25 years of experience in care home management.
I’ve achieved my Level 4 in Management training and am also a qualified mental health first aider.
I have experience working for large care providers and care homes, including looking after a multi-site home that I helped to turn around from a Requires Improvement rating to Good in all areas within six months. I joined Care UK after hearing great things and wanting to become part of the team.
My role is centred around making sure residents and families are happy, and my favourite part of my job is spending time with residents and their relatives. In this role, it’s important to be open, friendly and outgoing. I believe the Home Manager needs to be a people person, have an open-door policy and always be approachable.
As a team, we support each other like a family through good times and bad. I feel proud of what we do when residents are happy in the home.
I like reading and doing crafts when I’m not working. I also enjoy spending time with my family.
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