
She is well cared for physically and emotionally by the wonderful professional staff.Angela R(Daughter-in-law of Resident/Service User)



She is well cared for physically and emotionally by the wonderful professional staff.Angela R(Daughter-in-law of Resident/Service User)



Armstrong House care home in Bensham, near Gateshead, is a modern, purpose-built home with a friendly and compassionate team who provide exceptional residential, nursing and specialised dementia care, as well as sensitive end of life care.
Each en-suite bedroom is light, airy and comfortable. The home has wonderful facilities including cosy lounges and dining rooms, plus a hair and nail salon. The beautifully landscaped grounds have raised flower beds, patios and...
Care Provided by Armstrong House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Armstrong House for full pricing details and T&Cs.
Contact Armstrong House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Cheryl Bailey(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2009
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (71)
Parking
- on-site
Armstrong House Reviews (90)
Armstrong House has a Review Score of 8.8 (8.766) out of 10, based on 5 reviews in the last 2 years.
Over all time Armstrong House has 90 reviews.
that goes on. It has been a difficult year for homes, Armstrong House has kept the residents safe, providing visiting options as soon as it was possible. Cleanliness in the home is superb for all areas and the residents themselves. Activities for residents is fantastic.
Very useful and helpful. Nothing too much bother.
The dignity and empathy given to my dad were excellent. The short time he was in the care of Armstrong House, he was comfortable. Fantastic communications from all staff to myself was faultless. Even though he didn't have much time left, I appreciate being able to see him when and however long I wanted to be there. Staff are wonderful, a credit to social care, showed me, there are still wonderful people in this world.
Unfortunately, Mam had a short stay in Armstrong House, but during her time there, I thought the staff went above and beyond what was expected to keep her comfortable, amused and safe. From my point of view, nothing was too much trouble, and I was kept well informed of all circumstances surrounding Mam. I would recommend Armstrong House to anyone if they needed to house an elderly relative.
I cannot praise the staff enough for the wonderful care given to my aunt. In her final days, we witnessed the wonderful love, care, and attention she was given. The care and support we were given whilst we sat with her on her final 3 days before she passed away was second to none, with a plentiful supply of delicious meals, sandwiches, and drinks. Supporting us all of the time. If we had to leave her room staff stayed with her ensuring she was never left alone. The home itself is beautifully clean and furnished. I cannot recommend this home highly enough.
Armstrong House looked after my dad for the last three months of his life. Their care was exceptional, their kindness and compassion was endless. Dad was cared for with skill, professionalism and dignity, he was a person not just another patient. Every member of the team from the manager down truly focus on the well-being of their residents. Their kindness to me was also amazing, in the last week of dad’s life they looked after me like I was one of the team. Finally, the staff all lined the road from my dad’s hearse to drive past... a sign of respect which I will always treasure.
The care and dedication of ALL the staff, to not only ensure all residents receive the best of care, but the family and friends too, particularly in these unprecedented times, is beyond imagination. My aunt resided there for almost 2.5 years where the staff made sure everything she needed was undertaken. The support I received was second to none and I cannot thank the whole team for their truly amazing dedication to making every resident feel special. I will be forever in their debt. The organisation should recognise such an amazing team.
My Mum was a resident in Armstrong House for almost two years before she died recently. She was treated with so much care and tenderness. It was a comfort to know how well looked after she was particularly towards the end. I would like to express my gratitude to all the staff who work so hard to keep our loved ones safe and happy. In these very difficult times, they have been absolutely amazing.
My wife has just returned home from Armstrong House, which was originally for two weeks because of work being carried out at her home. Because the work had not been carried out fully, she was allowed to stay for a further week. This was greatly appreciated by myself and my wife. The staff were brilliant in their jobs and cared for my wife with great compassion. Nothing was a bother for the staff who cheered my wife up greatly and took very good care of her while there. I would wholeheartedly recommend this care home to anyone requiring the best and utmost special care and attention. THANK YOU TO ALL STAFF.
I felt that the home was very well run and that the manager was an exceptional lady in terms of leadership and also in her social skills relating to my and my wife.
In all my visits which must have been in the region of 200 visits, I never found my parents neglected or saw any signs of residents being treated badly.
The good work of the home helped me enormously in how I felt about my parents' deteriorating health. I could relax because they were cared for and genuinely loved.
Anyone thinking of using Armstrong House for their loved one, just do it! My Mam has recently passed away but spent 7 wonderful years there after suffering a life changing stroke. The dedication of the staff is second to none and their treatment of my Mam was wonderful. Because my Mam was non verbal after her stroke I worried that she might become lonely but I didn't count on the staff treating her as if she was family and including her in everything. If I had a question they answered it, a problem, they solved it. Without Armstrong House my Mam's last 7 years would not have been filled with fun, laughter and so much love 24 hours a day. As a family we can't thank the management and staff, past and present, for the excellent treatment they showed my Mam.
Very kind and caring support for my Mum at the end of her life. I don't know who all the staff could keep up such unwavering kindness.
Fantastic care and attention given to my Mam. Kept her safe, content and happy during the last da s of her life. Nothing was any bother. Brilliant, caring and compassionate staff. I can't recommend or thank them enough.
Visitors are made equally welcome and staff would give and encourage feedback from family. As a family, we miss our mother greatly but we have the comfort of knowing she was well cared for by all the staff at Armstrong House and for that, we will be eternally grateful.
Management was approachable and efficient. Staff caring, friendly and listen to requests and act on this. My Uncle received the best care and the staff always asked if there was anything we needed, especially as he was dying. They changed him often, and bedding and made him as comfortable as possible. This will stay with me. Thank you.
My Dad was only in the care of Armstrong House for 4 weeks before he passed away, and he was treated with dignity and great care from the moment he arrived until his passing. From the first time we visited the home, the family were all made to feel so welcome. The Management and staff are a great team and should be very proud.
My mother's Fast Track discharge from hospital necessitated an emergency admission to a nursing home and I was so lucky to find Armstrong House during my research online. Living in London and the urgency of the situation meant that I didn't have time to visit the home prior to my mother being taken there but the welcome she got and the care provided could not be faulted. The managers were a breath of fresh air and, together with the nursing staff, ensured that my mother's final days were spent in a remarkable and caring environment where she was treated with dignity. Thank you all.
My Mum was in Armstrong House for approximately four months and I can honestly say that this was one of the best decisions that I have ever made. There was always fantastic nursing staff and carers on hand at all times, and I was kept well informed of everything that was going on. All of the staff from management to cleaners were all caring and compassionate. My Mum was always treated with care and respect. I have no problem recommending Armstrong House to anyone who is looking for a nursing home for their loved one. I cannot speak highly enough about them. In my opinion, if this was a restaurant it would be awarded a Michelin 5 star rating.
My aunt was cared for by the staff in a kind and friendly way.
My mam never wanted to go into a home! After a 2 week assessment, she didn't want to leave! She felt safe and well cared for. For my part the staff and facilities were excellent. My mam was treated with kindness, respect and compassion during her residency. She took a bad turn on 27/12/19. She was looked after and nursed. Sadly she passed away on New Year's Eve. I would like to thank everyone at Armstrong House for their part in my mam's care and welfare and made her last year's happy ones.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 August 2019Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Armstrong House.
Meet the Team (1)

I’m a Registered Nurse with over 25 years of experience in care home management.
I’ve achieved my Level 4 in Management training and am also a qualified mental health first aider.
I have experience working for large care providers and care homes, including looking after a multi-site home that I helped to turn around from a Requires Improvement rating to Good in all areas within six months. I joined Care UK after hearing great things and wanting to become part of the team.
My role is centred around making sure residents and families are happy, and my favourite part of my job is spending time with residents and their relatives. In this role, it’s important to be open, friendly and outgoing. I believe the Home Manager needs to be a people person, have an open-door policy and always be approachable.
As a team, we support each other like a family through good times and bad. I feel proud of what we do when residents are happy in the home.
I like reading and doing crafts when I’m not working. I also enjoy spending time with my family.
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