
She is well cared for physically and emotionally by the wonderful professional staff.Angela R(Daughter-in-law of Resident/Service User)



She is well cared for physically and emotionally by the wonderful professional staff.Angela R(Daughter-in-law of Resident/Service User)



Armstrong House care home in Bensham, near Gateshead, is a modern, purpose-built home with a friendly and compassionate team who provide exceptional residential, nursing and specialised dementia care, as well as sensitive end of life care.
Each en-suite bedroom is light, airy and comfortable. The home has wonderful facilities including cosy lounges and dining rooms, plus a hair and nail salon. The beautifully landscaped grounds have raised flower beds, patios and...
Care Provided by Armstrong House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Armstrong House for full pricing details and T&Cs.
Contact Armstrong House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Cheryl Bailey(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2009
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (71)
Parking
- on-site
Armstrong House Reviews (90)
Armstrong House has a Review Score of 8.8 (8.766) out of 10, based on 5 reviews in the last 2 years.
Over all time Armstrong House has 90 reviews.
This is a 5 star accommodation.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks,
The Care UK team
My mother had dementia and her home was okay. But this one that my brother-in-law is in is far superior. It's 5 star.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I find the management and staff are very efficient, always helpful and more. The relationships between the staff are very good. I am pleased we have placed my sister in Armstrong House it helps to know she is well cared for, thank you.
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
My mum has settled into Armstrong House surprisingly well after a long stay in hospital. She feels well cared for and supported. I have found that if there have been any issues, they have been dealt with promptly. All staff are friendly and approachable, and I feel reassured that she is being cared for well.
At Armstrong House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.
Keep up the amazing work and thank you for making a difficult time in our lives that little bit easier.
Happy with how the home is run and Mam's care. Mam has dementia so don't get to know what goes on from day to day but moans about nothing happening.
We are pleased to hear that you are happy with your mother's quality of care and with how the home is run day-to-day. At Armstrong House, our Lifestyle team ensures there is a varied activities plan each day, including group and one-to-one activities, taking into account residents' preferences....
I think this place is very good for the needs of my relative who needs care and helpful staff. Friendly happy staff. Plenty for them to do. Very much going on to keep them active. Within one week I've seen so much change in my relative. So happy.
My mother has been in Armstong House for a year, the care she receives is outstanding all the staff go above and beyond for my mother. All my requests have been met. All the girls and guys are always loving and caring for my mother, they are like family to her now. When my mother became ill and was admitted into hospital all the staff were concerned and rang me every day, to ask how she is, which was a lovely way of showing how much they all care for her. Mother can be a little cheeky now and then and they still attend to all her needs, I have to say all the staff are amazing in their care for my mother. They are always very friendly to me. I would like to thank you for all of your kindness and attention for helping me to take care of my mother as her dementia is gradually getting worse. It's times like this when I realise how lucky I am to have people like you in my life. As you help me a great deal in lots of ways. I wished I had family like the staff in Armstrong House.
Staff always friendly and very supportive. Always trying their best to support my mum and my siblings. Any concerns are addressed immediately and I can't praise them enough. Not met the new manager yet though.
Staff are very friendly and take good care of my mother, her room is always clean and she likes the food. We are always kept up to date with any changes in her medication and any incidents ie trips or falls.
My sister has been in the care of Armstrong House since 2016. The level of care has been outstanding and very personal for my sister who was extremely happy there. The Management and staff at all levels have been extremely good and kind throughout. I would highly recommend Armstrong House, a very pleasant, well-managed and comfortable place for your loved ones.
Excellent. My father has been very well cared for. It has been a very positive experience. Any concerns are addressed immediately and I can’t praise them enough. Highly recommended. Particular credit to the Manager and Senior as well as the rest of the team for all the love, care, and support.
My aunt came to Armstrong House in January 2022, which was arranged by the hospital. I could not have found a better care home if I had to arrange it myself. The level of care is outstanding and my aunt was very happy there. The staff and managers always kept me informed and treated my aunt with dignity. I have no hesitation in recommending Armstrong House.
I cannot thank Armstrong House enough, whether they are administration, organisation, care, nursing, medical or therapy they are so kind, caring, considerate, patient and helpful. Your dedication to my mam in her final few weeks was so appreciated, they went above and beyond to help Mam. It's a great comfort to know she was so well looked after until the end. The family will be truly grateful for that and for what you did. It's down to you that we were able to get through such an incredibly difficult time.
Mum had spent 6 1/2 years at Armstrong House. She was very happy there and loved her beautiful room. She was always treated with dignity and respect by the loving and caring staff. The home was well managed and kept immaculately clean. Can't thank the wonderful staff of Armstrong House enough for all they have done for our mum. Would definitely recommend to anyone.
My mum had been a resident in Armstong House for the past 6 years, mum really loved living there and enjoyed joining in all the activities. The level of care my mum received has been exceptional and I cannot thank the manager and all her wonderful, professional, and caring staff enough. I would recommend Armstong House 100% to anyone who is thinking of placing their loved ones into residential care.
The staff were outstanding looking after my mam. They communicated well with us and informed us of any changes to her care. They were so welcoming when we visited and caring and compassionate to my mam and treated her with dignity until her passing. The home is lovely and clean and they do a great job of keeping the residents safe. All the staff from Manager, Office, Carers, Nurses, Domestic, Handyman have been brilliant. I would definitely recommend Armstrong House for anyone needing nursing and Dementia care.
Outstanding levels of care for our Mum as well as ourselves (four children visiting Mum). Staff were attentive to Mum's needs, professional, sensitive and caring from the manager, carers, nurses and domestic staff. We would highly recommend Armstrong House to anyone who requires nursing and dementia care.
Covid restrictions were a bit OTT but know the home wasn't to blame. I also strongly oppose the sacking of unvaccinated staff. The care from Armstrong House was amazing though. Lovely staff who cared for our mother to her final days.
Thank you for taking the time to leave a 5 star review of Armstrong House. We are delighted to hear that you felt your mother’s care to be excellent. We know that visiting during the pandemic has been frustrating but, as you can appreciate, restrictions are in place for the safety of residents and...
The care mum received at Armstrong House over the past nine years has been excellent. The care and attention the team provides has been outstanding and I would say to anyone looking for care in Gateshead to look at Armstrong House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 August 2019Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Armstrong House.
Meet the Team (1)

I’m a Registered Nurse with over 25 years of experience in care home management.
I’ve achieved my Level 4 in Management training and am also a qualified mental health first aider.
I have experience working for large care providers and care homes, including looking after a multi-site home that I helped to turn around from a Requires Improvement rating to Good in all areas within six months. I joined Care UK after hearing great things and wanting to become part of the team.
My role is centred around making sure residents and families are happy, and my favourite part of my job is spending time with residents and their relatives. In this role, it’s important to be open, friendly and outgoing. I believe the Home Manager needs to be a people person, have an open-door policy and always be approachable.
As a team, we support each other like a family through good times and bad. I feel proud of what we do when residents are happy in the home.
I like reading and doing crafts when I’m not working. I also enjoy spending time with my family.
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