Search...

Armstrong House

110 Lobley Hill Road, Bensham, Gateshead, Tyne & Wear NE8 4YG
Care UK Logo
Jobs
Armstrong House logo
She is well cared for physically and emotionally by the wonderful professional staff.Angela R(Daughter-in-law of Resident/Service User)
Armstrong House, Gateshead
Armstrong House, Gateshead
Armstrong House, Gateshead

Armstrong House care home in Bensham, near Gateshead, is a modern, purpose-built home with a friendly and compassionate team who provide exceptional residential, nursing and specialised dementia care, as well as sensitive end of life care.

Each en-suite bedroom is light, airy and comfortable. The home has wonderful facilities including cosy lounges and dining rooms, plus a hair and nail salon. The beautifully landscaped grounds have raised flower beds, patios and...  

Care Provided by Armstrong House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,275From £1,434
Residential Dementia CareFrom £1,370From £1,541
Nursing CareFrom £1,540From £1,732
Nursing Dementia CareFrom £1,635From £1,837
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Armstrong House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Cheryl Bailey(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (71)

Parking

  • on-site

Armstrong House Reviews (90)

Submit a Review
8.8

Armstrong House has a Review Score of 8.8 (8.766) out of 10, based on 5 reviews in the last 2 years. Over all time Armstrong House has 90 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Armstrong House
Loading...
Showing 90 reviews matching selected criteria
Review from Joan C (Sister of Resident) published on 24 November 2023 Submitted via Postal Card
Overall Experience

This is a 5 star accommodation.

Reply from Martha Piper, Martha Piper at Armstrong House
Hi Joan, thank you very much for taking the time to leave us feedback about your experience.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks,

The Care UK team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A C (Brother-in-law of Resident) published on 24 November 2023 Submitted via Postal Card
Overall Experience

My mother had dementia and her home was okay. But this one that my brother-in-law is in is far superior. It's 5 star.

Reply from Caprice Geisha, Reviews Team at Armstrong House
Hi, thank you very much for taking the time to leave us feedback about your experience.

At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Sister of Resident) published on 6 September 2023 Submitted via Postal Card
Overall Experience

I find the management and staff are very efficient, always helpful and more. The relationships between the staff are very good. I am pleased we have placed my sister in Armstrong House it helps to know she is well cared for, thank you.

Reply from Holly Cole, Reviews Team at Armstrong House

Hi, thank you very much for taking the time to leave us feedback about your experience.

At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judith S (Daughter of Resident) published on 5 September 2023 Submitted via Website
Overall Experience

My mum has settled into Armstrong House surprisingly well after a long stay in hospital. She feels well cared for and supported. I have found that if there have been any issues, they have been dealt with promptly. All staff are friendly and approachable, and I feel reassured that she is being cared for well.

Reply from Martha Piper, Reviews Team at Armstrong House
Hi Judith, thank you very much for taking the time to leave us feedback about your experience.
At Armstrong House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.

Many thanks, the Care UK team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from A W (Daughter of Resident) published on 5 April 2023 Submitted via Website
Overall Experience
I would just like to commend Maggie and her team for the amazing care they give my little mam. I have never seen her so relaxed and happy. They all go above and beyond to take care of not just mam but of us too. Special thank you to the staff, you really are angels without wings.

Keep up the amazing work and thank you for making a difficult time in our lives that little bit easier.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Teresa T (Daughter of Resident) published on 9 February 2023 Submitted via Postal Card
Overall Experience

Happy with how the home is run and Mam's care. Mam has dementia so don't get to know what goes on from day to day but moans about nothing happening.

Reply from Samantha Debenham, PA to Marketing Director at Armstrong House

We are pleased to hear that you are happy with your mother's quality of care and with how the home is run day-to-day. At Armstrong House, our Lifestyle team ensures there is a varied activities plan each day, including group and one-to-one activities, taking into account residents' preferences....  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Niece of Resident) published on 8 February 2023 Submitted via Website
Overall Experience

I think this place is very good for the needs of my relative who needs care and helpful staff. Friendly happy staff. Plenty for them to do. Very much going on to keep them active. Within one week I've seen so much change in my relative. So happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill H (Daughter of Resident) published on 30 January 2023 Submitted via Website
Overall Experience

My mother has been in Armstong House for a year, the care she receives is outstanding all the staff go above and beyond for my mother. All my requests have been met. All the girls and guys are always loving and caring for my mother, they are like family to her now. When my mother became ill and was admitted into hospital all the staff were concerned and rang me every day, to ask how she is, which was a lovely way of showing how much they all care for her. Mother can be a little cheeky now and then and they still attend to all her needs, I have to say all the staff are amazing in their care for my mother. They are always very friendly to me. I would like to thank you for all of your kindness and attention for helping me to take care of my mother as her dementia is gradually getting worse. It's times like this when I realise how lucky I am to have people like you in my life. As you help me a great deal in lots of ways. I wished I had family like the staff in Armstrong House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L A (Daughter of Resident) published on 27 January 2023 Submitted via Website
Overall Experience

Staff always friendly and very supportive. Always trying their best to support my mum and my siblings. Any concerns are addressed immediately and I can't praise them enough. Not met the new manager yet though.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from B C (Son of Resident) published on 27 January 2023 Submitted via Website
Overall Experience

Staff are very friendly and take good care of my mother, her room is always clean and she likes the food. We are always kept up to date with any changes in her medication and any incidents ie trips or falls.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marion P (Sister of Resident) published on 31 October 2022 Submitted via Website
Overall Experience

My sister has been in the care of Armstrong House since 2016. The level of care has been outstanding and very personal for my sister who was extremely happy there. The Management and staff at all levels have been extremely good and kind throughout. I would highly recommend Armstrong House, a very pleasant, well-managed and comfortable place for your loved ones.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Matthew D (Son of Resident) published on 24 August 2022 Submitted via Website
Overall Experience

Excellent. My father has been very well cared for. It has been a very positive experience. Any concerns are addressed immediately and I can’t praise them enough. Highly recommended. Particular credit to the Manager and Senior as well as the rest of the team for all the love, care, and support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elaine R (Niece of Resident) published on 22 August 2022 Submitted via Website
Overall Experience

My aunt came to Armstrong House in January 2022, which was arranged by the hospital. I could not have found a better care home if I had to arrange it myself. The level of care is outstanding and my aunt was very happy there. The staff and managers always kept me informed and treated my aunt with dignity. I have no hesitation in recommending Armstrong House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jeanette S (Daughter of Resident) published on 7 August 2022 Submitted via Postal Card
Overall Experience

I cannot thank Armstrong House enough, whether they are administration, organisation, care, nursing, medical or therapy they are so kind, caring, considerate, patient and helpful. Your dedication to my mam in her final few weeks was so appreciated, they went above and beyond to help Mam. It's a great comfort to know she was so well looked after until the end. The family will be truly grateful for that and for what you did. It's down to you that we were able to get through such an incredibly difficult time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Son of Resident) published on 31 March 2022 Submitted via Postal Card
Overall Experience

Mum had spent 6 1/2 years at Armstrong House. She was very happy there and loved her beautiful room. She was always treated with dignity and respect by the loving and caring staff. The home was well managed and kept immaculately clean. Can't thank the wonderful staff of Armstrong House enough for all they have done for our mum. Would definitely recommend to anyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda B (Daughter of Resident) published on 22 March 2022 Submitted via Website
Overall Experience

My mum had been a resident in Armstong House for the past 6 years, mum really loved living there and enjoyed joining in all the activities. The level of care my mum received has been exceptional and I cannot thank the manager and all her wonderful, professional, and caring staff enough. I would recommend Armstong House 100% to anyone who is thinking of placing their loved ones into residential care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lisa R (Daughter of Resident) published on 16 February 2022 Submitted via Website
Overall Experience

The staff were outstanding looking after my mam. They communicated well with us and informed us of any changes to her care. They were so welcoming when we visited and caring and compassionate to my mam and treated her with dignity until her passing. The home is lovely and clean and they do a great job of keeping the residents safe. All the staff from Manager, Office, Carers, Nurses, Domestic, Handyman have been brilliant. I would definitely recommend Armstrong House for anyone needing nursing and Dementia care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anthony J (Son of Resident) published on 4 February 2022 Submitted via Postal Card
Overall Experience

Outstanding levels of care for our Mum as well as ourselves (four children visiting Mum). Staff were attentive to Mum's needs, professional, sensitive and caring from the manager, carers, nurses and domestic staff. We would highly recommend Armstrong House to anyone who requires nursing and dementia care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Son of Resident) published on 4 February 2022 Submitted via Postal Card
Overall Experience

Covid restrictions were a bit OTT but know the home wasn't to blame. I also strongly oppose the sacking of unvaccinated staff. The care from Armstrong House was amazing though. Lovely staff who cared for our mother to her final days.

Reply from Samantha Debenham, PA to Marketing Director at Armstrong House

Thank you for taking the time to leave a 5 star review of Armstrong House. We are delighted to hear that you felt your mother’s care to be excellent. We know that visiting during the pandemic has been frustrating but, as you can appreciate, restrictions are in place for the safety of residents and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Allison H (Daughter of Resident) published on 15 November 2021 Submitted via Website
Overall Experience

The care mum received at Armstrong House over the past nine years has been excellent. The care and attention the team provides has been outstanding and I would say to anyone looking for care in Gateshead to look at Armstrong House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 August 2019
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Armstrong House.

Awards / Recognitions (119)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Cheryl Bailey
Cheryl BaileyJob Title:Home Manager

I’m a Registered Nurse with over 25 years of experience in care home management.

I’ve achieved my Level 4 in Management training and am also a qualified mental health first aider.

I have experience working for large care providers and care homes, including looking after a multi-site home that I helped to turn around from a Requires Improvement rating to Good in all areas within six months. I joined Care UK after hearing great things and wanting to become part of the team.

My role is centred around making sure residents and families are happy, and my favourite part of my job is spending time with residents and their relatives. In this role, it’s important to be open, friendly and outgoing. I believe the Home Manager needs to be a people person, have an open-door policy and always be approachable.

As a team, we support each other like a family through good times and bad. I feel proud of what we do when residents are happy in the home.

I like reading and doing crafts when I’m not working. I also enjoy spending time with my family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Armstrong House to verify any information. View our terms and conditions. Armstrong House has an Enhanced Service -more info.