Philip Cussins House

33/35 Linden Road, Gosforth, Newcastle upon Tyne NE3 4EY
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9.8 88 Reviews
  • Philip Cussins House, Newcastle upon Tyne
Philip Cussins House in Newcastle-Upon-Tyne is a care home that gives everyone the chance to have a relaxing and entertaining home.

Residents can enjoy days out to the coast, the theatre and can get involved in exchange visits to other care homes. They can do craft work or hear local school children chat and even sing to them.

The care home's chef prepares menus that are varied and delicious while also respecting individual dietary requirements.

Some residents, who are fit and well enough, choose to use the care home like a hotel and come and go as they please.

Residents can visit the library, attend film shows, do gentle yoga and attend Desert Island Discs where interesting people tell their life story and bring some of their favourite music.

Philip Cussins House welcomes new clients, their families and friends to meet its staff, chat to residents and talk to the volunteers who organise activities.
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Care Provided by Philip Cussins House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £956 – £1012
  • Self-Funded Residential Dementia Care: £956 – £1012
  • RESPITE Self-Funded Residential Care: £1190 – £1190
  • RESPITE Self-Funded Residential Dementia Care: £1190 – £1190

Room rates may vary depending on size of the room and needs.
Respite rate is £170 per night for 30 days and then goes to standard rate.

These prices are only a guideline, please contact Philip Cussins House to find out the exact price for your requirements.

Contact Philip Cussins House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Philip Cussins House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Philip Cussins House
  • Voluntary / Not for Profit Owned

Person in Charge

  • Jason Lee (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 4

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (15)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • The home welcome visitors throughout the day, please try to avoid meal time visiting.

Parking

  • The street has permit restrictions, the home have a permit for visitors to use and hand back after each visit. Small car park at the rear of the building too.

Philip Cussins House Reviews (88)

9.8

Philip Cussins House has a Review Score of 9.8 (9.838) out of 10, based on 30 reviews in the last 2 years.
Over all time Philip Cussins House has 88 reviews.

Overall Experience
  • 76
  • 12
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Date Published
  • 88
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Reviewer Connection to Philip Cussins House
  • 31
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Total of 88, showing 21-40
Review from C S (Daughter of Resident) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam is going from strength to strength since becoming a resident in Philip Cussins House. Her mobility is much improved. She enjoys outings and mealtimes and special events. She enjoys chatting with other residents and to family during visits. The standard of care and consistency of staff is excellent
with many staff members having worked here for 5 years. Thank you.
Reply from Margaret Lemon, Manager at Philip Cussins HouseWe are delighted that your mam is going from strength to strength. We aim to keep all residents busy with various activities. Thank you for your kind review.
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Review from Muriel D (Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was brought here following advice after a fall at home and given a single room. I have been very comfortable and fed extremely well. The staff throughout are charming with a delightful sense of humour, making day by day living enjoyable. Problems which may arise are dealt with in a sensible way, making
day by day living very pleasant with staff and fellow guests. It is good to hear laughter from time to time.
Reply from Margaret Lemon, Manager at Philip Cussins HouseWe are delighted that you are happy, you are comfortable, and are fed well. Glad our staff makes your day enjoyable. You are a lovely lady.
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Review from A R (Daughter of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mothers care at Philip Cussins House has been absolutely exemplary. The staff are outstanding and every effort is made to create a real home rather than an institution. The food is excellent and varied, and residents enjoy a wide range of activities and outings. Moving to PCH has improved her physical
and mental health and I would recommend this care home very highly.
Reply from Margaret Lemon, Manager at Philip Cussins HouseWe are delighted that your mum has settled into our care home, she is a pleasure. And has made good relationships with both staff and residents.
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Review from Paireac B (Son of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home very clean and tidy and the staff very happy and welcoming.
Reply from Margaret Lemon, Manager at Philip Cussins HouseThank you for your comments. I hope your mum is happy and settled in her new environment.
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Review from Saran B (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at the home since the end of May 2024. She has settled well. The staff are excellent, caring and friendly. They treat my mother with dignity and care and are always kind to our family too. They encourage Mam to be independent as far as she can. Her mobility has improved which is
really important. I can't praise this home enough.
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Review from S W (Resident) assisted by family/friend published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just spent five weeks in respite care at Philip Cussins House. This was my second respite stay and there is nowhere else I'd want to stay. I cannot fault any aspect of the care given. The staff are so friendly, willing, hardworking and patient. Nothing is too much trouble and they are all so
happy in their work. I have an open invitation to drop in anytime I'm passing, and I will!
Reply from Margaret Lemon, Manager at Philip Cussins HouseWe would be delighted for you to come for a return stay, or even a cup of tea and a chat. Always a pleasure to accommodate you.
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Review from S W (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Philip Cussins House is the most caring and friendly of residential homes. My mother had no hesitation in requesting a respite care stay following hospitalisation, after a previous stay last year. She was welcomed back like a long-lost friend and made to feel very much at home, with good food, a lively
atmosphere and plenty of people to chat a laugh with, the days fly by. The staff really cannot do enough for all their residents.
Reply from Margaret Lemon, Manager at Philip Cussins HouseThank you very much for your lovely kind review; it was a pleasure to look after your mother. We would accommodate your mother at any time to have her stay for respite. Lovely lady.
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Review from David L (Son of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness shown by the staff to residents is wonderful. The food is always first class. The home is cleaned and well-maintained but is starting to look a little tired. I feel there are very few activities to stimulate residents other than the occasional Bingo and Dominoes. Guest speakers
or debates amongst residents would be good. I feel also that the outside area could be made nicer for residents when the weather is good.
Reply from Margaret Lemon, Manager at Philip Cussins HouseThank you for your comments, we do provide varied activities - we have Art and crafts sessions twice per week. Weekly bus trips, weekly keep fit sessions. Birthday parties are held once per month. The local nursery children visit. So we have lots of varied activities for those who would like to participate. We recently had the roof maintained and this is now completed, the gardener will now keep the garden maintained. We take all comments on board.
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Review from N L (Son of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am amazed at the care, concern, positive atmosphere and deep concern shown by all carers and especially the managers.
Reply from Margaret Lemon, Manager at Philip Cussins HouseThank you for your kind comments. We appreciate lovely feedback.
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Review from F B (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been accompanying my mother to the home and picking her up for 2-3 weeks. I spend up to an hour or so each time. In all that time, I have not once heard an impatient word from any staff member and only observed calm, caring and pleasant interaction between the staff and the residents. The rooms
are all clean, neat and well-kept at all times and any request has been responded to quickly, efficiently and in a friendly way. It's a warm, homely environment!
Reply from Margaret Lemon, Manager at Philip Cussins HouseWe are so pleased with this lovely feedback, thank you.
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Review from Steph M (Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in here for respite care after a major operation before returning home and receiving excellent care and support and was very grateful for the help.
Reply from Margaret Lemon, Manager at Philip Cussins HouseI thank you for your kind review and hope you are now recovered from your operation.
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Review from Nikki G (Daughter of Resident) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Philip Cussins House for several years. She was very contented there. The staff were caring and built strong relationships with the residents. For over two months, at end of life, my mother was unable to get out of bed. The staff looked after her incredibly well, ensuring that she was
comfortable and hydrated. We couldn't fault the care she received and would highly recommend PC House.
Reply from Margaret Lemon, Manager at Philip Cussins HouseWe hope that you had comfort that we could look after your mum at the end of her life and we managed to provide the care and support at Philip Cussins house. Very true that the staff built strong relationships with the residents. Thank you.
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Review from Peter M (Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and supportive.
Reply from Margaret Lemon, Manager at Philip Cussins HouseWe were happy to provide respite care to you, and we are happy to provide this service if required in the future.
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Review from W K (Husband of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the management and staff enough for the improvement in my wife's condition since moving into Philip Cussins House. They looked after her so well that she was able to move into our home within a couple of months. The friendly, efficient and expert attention provided for her disorder is
highly recommended. The quality of food is also plentiful and served in the comfortable facilities. We would highly recommend this home for both residents and permanent care.
Reply from Margaret Lemon, Manager at Philip Cussins HouseWe are delighted that your wife has made good progress to enable her to go home after her respite stay. And you were both happy the care and attention given by all staff.
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Review from Trevor L (Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Philip Cussins House quite distressed the hospital had discharged me following a very serious illness.
I had had respite care on an earlier occasion.
Here I am now just 2 days in (I propose to be here for 2 weeks).
Comfort and support, kindness and attention beyond compare.
Reply from Margaret Lemon, Manager at Philip Cussins HouseWe are so pleased you have improved with your health, and that we could accommodate you.
We aim to provide high service to each individual. Thank you.
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Review from P G (Friend of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend was residing in assisted living accommodation where she has been for a number of years. She is in her 70's and is quite childlike in her ways which some residents found irritating and had started to bully her. Her support at this place went on holiday for 2 weeks, I had agreed to call during
this period and on her first day 'alone' my friend was scared. I asked Philip Cussins House to come and assess her for respite. The manager came immediately and my friend moved in the same day. The staff were so welcoming it made me cry with gratitude. She is now a permanent resident and loves everything about the place and says she feels happy and safe.
Reply from Margaret Lemon, Manager at Philip Cussins HouseWe are so happy that your friend is happy and safe, and now a permanent placement.
Thank you for supporting your friend.
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Review from Bernice M (Friend of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a very nice visit and I'm hoping my husband will also come with me as they went to school together.
Reply from Margaret Lemon, Manager at Philip Cussins HouseWe are happy that we can accommodate your visits and are grateful that you keep in regular contact with the residents.
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Review from B N (Friend of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting this care home for many years and have always been delighted at the care of residents, the food provided and the activities organised by the management and staff.
Reply from Margaret Lemon, Manager at Philip Cussins HouseThank you for your kind review, and your many years of visiting our care home.
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Review from A T (Wife of Resident) published on 21 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was a warm and friendly place. The carers, office staff and district nurses were all very kind and approachable and answered any questions that I had at the time.
My husband was there for a week for respite care, he was well looked after and will not hesitate in using the care home again
in the future.
Reply from Margaret Lemon, Manager at Philip Cussins HouseThank you for your review; we hope to accommodate you again soon if you require respite care in the future.
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Review from D S (Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for one year. I am very happy here. The girls are very kind and look after me so well.
I enjoy going out on our weekly trips and enjoy the scenery and the fellowship of my fellow residents.
We are subjected to lots of different things and have plenty of varied activities during our
days. We are engaged lots of varied activities to keep us entertained and engaged.
Reply from Margaret Lemon, Manager at Philip Cussins HouseWe are so happy that you can join in our varied activities, daily and enjoy our weekly outings.
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Philip Cussins House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Philip Cussins House is calculated as follows: ( (305 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 358 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Philip Cussins House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Jason

Jason Lee

Job Title: Manager Joined: 2026

I'm the manager of Philip Cussins House. I've worked in care for over 30 years and absolutely love it. I lead the team of brilliant, hardworking and caring staff here.


I have experience in all aspects of care, from dementia to complex clinical care.


Feel free to pop along for a chat and a cuppa.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Philip Cussins House to verify any information. View our terms and conditions. Philip Cussins House has an Enhanced Service - more info.