Philip Cussins House

33/35 Linden Road, Gosforth, Newcastle upon Tyne NE3 4EY
Review Us
9.8 79 Reviews
  • Philip Cussins House, Newcastle upon Tyne
Philip Cussins House in Newcastle-Upon-Tyne is a care home that gives everyone the chance to have a relaxing and entertaining home.

Residents can enjoy days out to the coast, the theatre and can get involved in exchange visits to other care homes. They can do craft work or hear local school children chat and even sing to them.

The care home's chef prepares menus that are varied and delicious while also respecting individual dietary requirements.

Some residents, who are fit and well enough, choose to use the care home like a hotel and come and go as they please.

Residents can visit the library, attend film shows, do gentle yoga and attend Desert Island Discs where interesting people tell their life story and bring some of their favourite music.

Philip Cussins House welcomes new clients, their families and friends to meet its staff, chat to residents and talk to the volunteers who organise activities.
Show Philip Cussins House on the Map

Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 26 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £921 – £995

These prices are only a guideline, please contact Philip Cussins House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Philip Cussins House

Person in charge

  • Margaret Lemon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (15)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • The home welcome visitors throughout the day, please try to avoid meal time visiting.

Parking

  • The street has permit restrictions, the home have a permit for visitors to use and hand back after each visit

Philip Cussins House Reviews (79)

9.8

Philip Cussins House has a Review Score of 9.8 (9.839) out of 10, based on 23 reviews in the last 2 years.
Over all time Philip Cussins House has 79 reviews.

Overall Experience
  • 67
  • 11
  • 1
  • 0
  • 0
Date Published
  • 79
  • 4
  • 12
  • 23
  • 56
Reviewer Connection to Philip Cussins House
  • 28
  • 22
  • 9
  • 7
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 79, showing 21-40
Review from Steph M (Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in here for respite care after a major operation before returning home and receiving excellent care and support and was very grateful for the help.
Reply from Margaret Lemon, Manager at Philip Cussins House

I thank you for your kind review and hope you are now recovered from your operation.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nikki G (Daughter of Resident) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Philip Cussins House for several years. She was very contented there. The staff were caring and built strong relationships with the residents. For over two months, at end of life, my mother was unable to get out of bed. The staff looked after her incredibly well, ensuring that she was
comfortable and hydrated. We couldn't fault the care she received and would highly recommend PC House.
Reply from Margaret Lemon, Manager at Philip Cussins House

We hope that you had comfort that we could look after your mum at the end of her life and we managed to provide the care and support at Philip Cussins house. Very true that the staff built strong relationships with the residents. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter M (Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and supportive.
Reply from Margaret Lemon, Manager at Philip Cussins House

We were happy to provide respite care to you, and we are happy to provide this service if required in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W K (Husband of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the management and staff enough for the improvement in my wife's condition since moving into Philip Cussins House. They looked after her so well that she was able to move into our home within a couple of months. The friendly, efficient and expert attention provided for her disorder is
highly recommended. The quality of food is also plentiful and served in the comfortable facilities. We would highly recommend this home for both residents and permanent care.
Reply from Margaret Lemon, Manager at Philip Cussins House

We are delighted that your wife has made good progress to enable her to go home after her respite stay. And you were both happy the care and attention given by all staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Trevor L (Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Philip Cussins House quite distressed the hospital had discharged me following a very serious illness.
I had had respite care on an earlier occasion.
Here I am now just 2 days in (I propose to be here for 2 weeks).
Comfort and support, kindness and attention beyond compare.
Reply from Margaret Lemon, Manager at Philip Cussins House

We are so pleased you have improved with your health, and that we could accommodate you.
We aim to provide high service to each individual. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P G (Friend of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend was residing in assisted living accommodation where she has been for a number of years. She is in her 70's and is quite childlike in her ways which some residents found irritating and had started to bully her. Her support at this place went on holiday for 2 weeks, I had agreed to call during
this period and on her first day 'alone' my friend was scared. I asked Philip Cussins House to come and assess her for respite. The manager came immediately and my friend moved in the same day. The staff were so welcoming it made me cry with gratitude. She is now a permanent resident and loves everything about the place and says she feels happy and safe.
Reply from Margaret Lemon, Manager at Philip Cussins House

We are so happy that your friend is happy and safe, and now a permanent placement.
Thank you for supporting your friend.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen D (Friend of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Philip Cussins House.
I go regularly to visit a dear friend and have got very good knowledge of all the hard work that is put into the care and welfare of all the residents. It's almost amazing how it all comes together and the staff work so hard to make it a happy place.
Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your lovely review, and that we appreciate feedback and comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bernice M (Friend of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a very nice visit and I'm hoping my husband will also come with me as they went to school together.
Reply from Margaret Lemon, Manager at Philip Cussins House

We are happy that we can accommodate your visits and are grateful that you keep in regular contact with the residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B N (Friend of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting this care home for many years and have always been delighted at the care of residents, the food provided and the activities organised by the management and staff.
Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your kind review, and your many years of visiting our care home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A T (Wife of Resident) published on 21 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was a warm and friendly place. The carers, office staff and district nurses were all very kind and approachable and answered any questions that I had at the time.
My husband was there for a week for respite care, he was well looked after and will not hesitate in using the care home again
in the future.
Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your review; we hope to accommodate you again soon if you require respite care in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for one year. I am very happy here. The girls are very kind and look after me so well.
I enjoy going out on our weekly trips and enjoy the scenery and the fellowship of my fellow residents.
We are subjected to lots of different things and have plenty of varied activities during our
days. We are engaged lots of varied activities to keep us entertained and engaged.
Reply from Margaret Lemon, Manager at Philip Cussins House

We are so happy that you can join in our varied activities, daily and enjoy our weekly outings.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Winnie L (Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely happy home, a great place.
Staff nice, food great.
Reply from Margaret Lemon, Manager at Philip Cussins House

We are very pleased that we have a happy home, and the staff are nice, and the food is great.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beryl S (Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been very understanding in giving me help when I feel I'm not coping well, also time to pull myself together and continue the task in hand. I know I am not as fast as I was normally but I am determined to do what I can.
Reply from Margaret Lemon, Manager at Philip Cussins House

We are glad you have been given the help and support you need and that you are happy and decided to make this a permanent placement.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Daughter of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Philip Cussins House from February 2019 until his recent death and my mum chose to go there. They felt happy and secure. The staff are excellent and take real care of the resident's every need. My mum has been well supported since my father's death.
Reply from Margaret Lemon, Manager at Philip Cussins House

We are sorry for the loss of your father, lovely gentleman. We hope your mum feels supported. We provide care for everyone's personal needs. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann D (Wife of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband enjoyed his stay at Philip Cussins House, quite happy to go again. Everyone was kind and helpful and the food was excellent.
The staff were wonderful with him (he has dementia), I couldn't fault any of them - they spoilt him!
Reply from Margaret Lemon, Manager at Philip Cussins House

We are glad we can accommodate respite for your husband and he enjoyed his stay.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Isobel W (Wife of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care given by the staff to be excellent and find them very friendly and helpful.
I might suggest more musical recitals especially classical. Overall, Philip Cussins is a wonderful care home.
Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for this review, we take all comments on board and always look into new ideas for activities/events. We are happy to comply and accommodate as much as possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon R (Daughter of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be very attentive, caring and supportive. My father settled in to Phillip Cussins House easily and gets on well with the staff. The facilities are excellent, as is the standard of cleanliness and maintenance across the house. Dad appreciates the care he receives from
all the staff, no request is too much trouble. All in all, a warm, caring home with amazing staff.
Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you Sharon for your kind review, I am happy that Dad has settled into our care home. It is a pleasure to accommodate and provide care and attention to your father and other residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brenda R (Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love going out and about.
The meals are lovely.
I am very happy.
Reply from Margaret Lemon, Manager at Philip Cussins House

I am glad you enjoy the meals provided and the opportunity to get out as often as possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Philip Cussins House for just over a year, and she has thrived with the great care and attention she has received. The staff go above and beyond to organise activities, events and outings. Great fun. Social times for all. Thank you.
Reply from Margaret Lemon, Manager at Philip Cussins House

I am so glad we can provide care for each and every resident, and that we give all a chance to participate in our daily activities. Your mother really enjoys all the outings.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Daughter of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum has received over the last 3 years has been of a high standard. She has complex issues and can be difficult at times but they manage her with respect and dignity.
The home also does a vast array of activities for the clients from games, arts and crafts, celebrating religious days and
having singers to entertain them to name but a few. Often they have days out to visit various places.
I have also had a lot of support from the manager and staff when recently applying for Continuous NHS funding, nothing was too much for them.
Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for this review, we are happy that we can fully care for your mum and provide the care and support she needs.
We always treat all residents with respect and dignity.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Philip Cussins House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.839 for Philip Cussins House is calculated as follows: ( (232 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 273 Ratings = 4.839
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Philip Cussins House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Philip Cussins House to verify any information. View our terms and conditions. Philip Cussins House has an Enhanced Service - more info.