Philip Cussins House

33/35 Linden Road, Gosforth, Newcastle upon Tyne NE3 4EY
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9.8 79 Reviews
  • Philip Cussins House, Newcastle upon Tyne
Philip Cussins House in Newcastle-Upon-Tyne is a care home that gives everyone the chance to have a relaxing and entertaining home.

Residents can enjoy days out to the coast, the theatre and can get involved in exchange visits to other care homes. They can do craft work or hear local school children chat and even sing to them.

The care home's chef prepares menus that are varied and delicious while also respecting individual dietary requirements.

Some residents, who are fit and well enough, choose to use the care home like a hotel and come and go as they please.

Residents can visit the library, attend film shows, do gentle yoga and attend Desert Island Discs where interesting people tell their life story and bring some of their favourite music.

Philip Cussins House welcomes new clients, their families and friends to meet its staff, chat to residents and talk to the volunteers who organise activities.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 26 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £921 – £995

These prices are only a guideline, please contact Philip Cussins House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Philip Cussins House

Person in charge

  • Margaret Lemon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (15)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • The home welcome visitors throughout the day, please try to avoid meal time visiting.

Parking

  • The street has permit restrictions, the home have a permit for visitors to use and hand back after each visit

Philip Cussins House Reviews (79)

9.8

Philip Cussins House has a Review Score of 9.8 (9.839) out of 10, based on 23 reviews in the last 2 years.
Over all time Philip Cussins House has 79 reviews.

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Total of 79, showing 41-60
Review from D S (Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here.
I have made new friends.
It is just like home.
Reply from Margaret Lemon, Manager at Philip Cussins House

I am so glad that you have settled in well and made new friends.

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Review from Rosalind S (Wife of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not be more impressed by absolutely everything to do with Philip Cussins House. The food is wonderful, my husband, who is a temporary resident now for about ten weeks, says this all the time. I am saying it too, as I have now had several lunches and snacks myself. The food is also very varied,
with a good choice and is very healthy and beautifully presented. All of the staff could not be more caring and helpful, to me as well as to my husband. He has a beautiful spacious room, which is very pleasantly decorated with a nice view from the window.
Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for lovely comments, we are happy that we can provide temporary care and support to accommodate people on respite.

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Review from Alan S (Respite Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was discharged to Philip Cussins House unable to walk until the fracture of my left hip mends. My right knee (without kneecap) is osteoporetic and does not bear any weight. I am 89 years old, many of the staff here including the manager, and senior carers have been here for many years. A tradition
of care. The food is varied, imaginative and very good indeed. I have no complaints at all. This is a five star home, for me a 'blessing from heaven'.
Reply from Margaret Lemon, Manager at Philip Cussins House

We are delighted that we can accommodate you on the road to recovery. Also, aim to please and offer varied good food. Thank you.

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Review from Sue R (Daughter of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home with brilliant caring staff who mum constantly praises. She feels coming to Philip Cussins House was an excellent move that could not be bettered.
Reply from Margaret Lemon, Manager at Philip Cussins House

We are happy that Mum feels coming to Philip Cussins House was an excellent move.

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Review from C G (Daughter of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home with fantastic staff - definitely a comfortable, safe place for my elderly mother. She enjoys her days and is happy and well cared for. Big plus for the lovely outdoor garden area, and weekly bus trips to some local place of interest.
Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your lovely comments I am glad that it is a comfortable and safe place for your mother

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Review from Estelle J (Daughter of Resident) published on 25 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Philip Cussins are excellent and treat the residents with respect and empathy. They go above and beyond to give them the very best care and quality of life.
There are lots of varied activities and outings for stimulation.
The facilities and rooms are spacious, clean and well maintained.
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Review from D N (Power of Attorney of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very good care home with excellent caring staff who always go the extra mile to look after the residents. There is a very calm and relaxed atmosphere and visitors are made very welcome. The residents enjoy good food in clean and pleasant surroundings. When the weather is fine the residents can sit
outside in the attractive gardens.
Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your kind comments, glad to hear all positive words.

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Review from B R (Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy all the company and manage to go out and about very happy.
Reply from Margaret Lemon, Manager at Philip Cussins House

I am very glad you enjoy the company and you manage to go out.

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Review from J H (Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very comfortable care home where everyone cares. We do activities and quizzes - no one is pressured but encouraged to take part. All staff go overboard with their help and all are cheerful.
Reply from Margaret Lemon, Manager at Philip Cussins House

I am glad to hear everyone cares and staff go overboard with their help and are cheerful.

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Review from P P (Daughter of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home, my father is more than happy. Food etc really good. His room is really nice.
Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your review, I am glad your dad is happy and settled.

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Review from C F (Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even though I felt very sad when I arrived here - everyone has made me feel so much better. I feel so much at home now. Very happy.
Reply from Margaret Lemon, Manager at Philip Cussins House

I am glad you have many friends at Philip Cussins House, that you have settled in well and you are very happy.

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Review from S H (Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very happy place and there is a feeling of being looked after with good food and if there is a problem it will be looked into which makes me happy. All the rooms are beautiful and kept so clean!
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Review from Joseph B (Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. My mother was a patient here several years ago. She was very happy.
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Review from June W (Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Settled in well, enjoy visits.
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Review from J D (Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole, my experience is good.
Reply from Margaret Lemon, Manager at Philip Cussins House

Glad you are settled in well and have lots of familiar friends with in our Care home.

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Review from Michael G (Son of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the home seem very caring and efficient. Nothing seems to be too much trouble. The home is warm and welcoming. The staff are also very pleasant and can be related to easily. They have dealt well with the Covid pandemic and have good safety procedures in place. Hopefully, they will plan
for the end of restrictions. My mother seems very happy and is looked after well.
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Review from J E (Respite Resident) assisted by family/friend published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are kind and thoughtful and meet one's every need. My room is crammed and I find it difficult to manoeuvre my trolley. Not having a big appetite, I find the frequent tea and coffee sessions superfluous but realise others may not feel the same way.
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Review from Jacob K (Respite Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never knew there was such a nice hotel next to me here in Gateshead. I would love to come back every year for the summer holidays. I was very surprised how quickly and efficiently I had my laundry taken care of within a couple of hours. I told all the staff this is a 5-star hotel!
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Review from Naftoli K (Brother of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We felt very safe and comforted knowing my brother was being so well looked after, after his surgery and we saw him improving day by day. We are very grateful to all the staff for taking such good care of him. Also, the staff was very accommodating to all his religious and orthodox standards over the
Sabbath! We will always recommend this place to others!
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Review from Peter H (Son of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and caring staff. Facilities are good considering it is not a purpose-built care home.
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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Philip Cussins House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.839 for Philip Cussins House is calculated as follows: ( (232 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 273 Ratings = 4.839
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Philip Cussins House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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