The Lodge Residential Care Home, South Shields, Tyne & Wear
The Lodge Residential Care Home, South Shields, Tyne & Wear
The Lodge Residential Care Home, South Shields, Tyne & Wear

The Lodge Residential Care Home is owned by Four Seasons Healthcare and specialises in caring for people with a number of learning disabilities.

There are twenty-two comfortable bedrooms available for admissions, with all residents enjoying individual care packages that are put together by skilled professionals and maintained by professional carers.

The Lodge keeps close links with local authorities and the wider community, so as to increase the versatility of its services and the options available to residents.

Group: Four Seasons Health Care

Person in charge: John Shiells (Home Manager)

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Lodge Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 The Lodge Residential Care Home has a Review Score of 8.6 (8.601)

The Review Score of 8.6 (maximum of 10) for The Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for The Lodge Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.481 for The Lodge Residential Care Home is calculated as follows: ( (82 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 154 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.12 Points relating to the number of positive Reviews for The Lodge Residential Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10.8 Target = 0.370

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Lodge Residential Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Lodge Residential Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Very happy with the care that my mam is receiving. She is always clean, well dressed and appears happy.

How likely would you be to recommend The Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home responded to this review on 23 Aug 2017:

Thank you, Lyndsey, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Very happy.

How likely would you be to recommend The Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home responded to this review on 23 Aug 2017:

Hello Patricia. Thank you for your positive review of The Lodge Care Home. We are pleased to hear that you are very happy and will pass your comments onto the team.

I have been at The Lodge Residential Care Home a number of times over the years in respite care and wouldn't go anywhere else. The activities manager looks after us great.

How likely would you be to recommend The Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home responded to this review on 23 Aug 2017:

Thank you, Robert, for your comments about your recent experience at The Lodge Residential Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We will be sure to pass your kind words onto the team!

I find the staff at The Lodge give good care to my mum and others. My mum is settled and loves the staff. She has dementia. The home is up to a good standard, communication is good. Meals are good.

How likely would you be to recommend The Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

- Staff always on hand, friendly and helpful.
- Good prompt routine daily.
- Dad always clean, happy and alert.
- Free to visit any time, no restrictions.
- Regular residents activities and outings.
- Relaxed atmosphere, friendly feeling.
Dad came in on respite and other care homes were considered for long term care, however dad was settled and happy so remains long term and we have no complaints at all.

How likely would you be to recommend The Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Great staff, lovely home, staff do their best to keep patients entertained visits from entertainers, Bingo ect. Good facilities.

How likely would you be to recommend The Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find The Lodge a first class care home. My mother has been here 2 years and is very happy. The staff have a great relationship with the guests and are always doing stimulating activities. The staff always address any concerns we have promptly and efficiently. The food is excellent and varied and she is always well fed and hydrated.

How likely would you be to recommend The Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are always very helpful, room is always clean and tidy. Seems to be plenty of activities going on. On the whole a very good care home.

How likely would you be to recommend The Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The Lodge care home is a good home. My brother is very well looked after. The staff are very friendly, and always work hard, very approachable. I would recommend The Lodge care home as a very good home.

How likely would you be to recommend The Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad has been at The Lodge for two years now, he is very shy and reluctant to join in, however a carer has worked with my dad and gently encouraged him to sit with the other male residents for a chat and even been able to get him to have a couple of meals in the dining room, which for my dad is a huge achievement.

How likely would you be to recommend The Lodge Residential Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I cannot fault this home, it is really good. All the staff are great and the home is decorated lovely, one of the best i've seen.

How likely would you be to recommend The Lodge Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

No problem, couldn't fault mams care. She is happy, well looked after. Lovely meals, place clean and tidy.

How likely would you be to recommend The Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Couldn't fault the care my mams received always warm and friendly and always ready to help and answer any questions we may have.

How likely would you be to recommend The Lodge Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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