The Lodge Residential Care Home

Farnham Road, South Shields NE34 0JR
Review Us
9.3 63 Reviews
  • The Lodge Residential Care Home, South Shields
At The Lodge Care Home in South Shields, residents are welcomed into a warm and supportive environment where their individual needs and dignity come first. Whether your loved one requires long-term or respite care, the team at The Lodge ensures that each resident receives personalised, respectful care. With a focus on independence and wellbeing, the home provides a safe and comfortable space for those requiring residential or dementia care, all while being conveniently located near Stanhope Road and Boldon Lane amenities.

The Lodge offers a homely atmosphere with bright, spacious lounges, beautifully maintained gardens, and private, single-occupancy rooms equipped with underfloor heating and ensuite facilities. Residents and their families are involved in key decisions about their care, promoting a collaborative approach alongside strong relationships with local GP practices and healthcare professionals.

From nutritious, home-cooked meals served in communal dining areas to the thoughtfully tailored activities led by a dedicated activities coordinator, The Lodge creates an environment where residents feel engaged and cared for. The large landscaped gardens, complete with patio seating, offer a serene space for residents and visitors to enjoy the outdoors, especially during the summer months.
Show The Lodge Residential Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1165
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1165

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact The Lodge Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Beverley Allan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors Always welcome.

Parking

  • Ample on site parking.

The Lodge Residential Care Home Reviews (63)

9.3

The Lodge Residential Care Home has a Review Score of 9.3 (9.348) out of 10, based on 10 reviews in the last 2 years.
Over all time The Lodge Residential Care Home has 63 reviews.

Overall Experience
  • 53
  • 9
  • 1
  • 0
  • 0
Date Published
  • 63
  • 7
  • 7
  • 10
  • 53
Reviewer Connection to The Lodge Residential Care Home
  • 24
  • 17
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 21-40
Review from Denise B (Daughter-in-law of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with the care provided for my mother-in-law. She is really happy and content and so relaxed. The home can't do enough for her. I will be telling my friends and family how she has been cared for.
Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Denise, many thanks for taking the time to review our home It is our pleasure to care for your mother in law. Your kind words are greatly appreciated and I will of course pass them on to Nanette and the colleagues at The Lodge.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R B (Son of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Providing first-class care and support for my mother who has Alzheimer's. The home provides a clean and safe environment during this difficult time, due to ongoing covid in homes. Although visiting is restricted, the home keeps the family updated on how my mother is coping in the home.
Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. It is our pleasure to care for your mother and I will, of course, ensure that your kind words are passed on to Nanette and The Lodge team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Blake R (Son-in-law of Resident) published on 6 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as I walked into The Lodge, I knew it was the right place to care for my beloved mother-in-law. So homely, clean and a well presented place. The facilities are incredible. Plenty of activities for residents. Staff are always on hand to assist residents and visitors. The manager and her staff
are outstanding with their skills and genuine care. Would definitely recommend The Lodge as a place to take care of your loved ones.
Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Blake, Many thanks for taking the time to review our home. We are very proud of the colleagues at The Lodge and the care they provide. Your kind words are greatly appreciated and I will ensure that they are passed on to Nanette and The Lodge family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Viv (Daughter-in-law of Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been a resident in The Lodge for three months and is very happy. Standards and care are very high. The safety is excellent, and we, the family, are kept well informed of his condition. When we visit, we are given the warmest welcome and all the present Covid tests, etc. The staff
are very pleasant and friendly. We feel very confident that Dad is safe, happy, content and cared for; he loves the companionship, food and feeling of home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William N (Son of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very elderly mother has been treated with care and compassion and my mother is full of praise for all the staff who have looked after her so well. Thank you for your kindness.
Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear William, many thanks for taking the time to review our home. It is our privilege and pleasure to care for your mother. Your kinds words are greatly appreciated and I will ensure that they are passed on to Nanette and The Lodge Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ed W (Son of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff. My father is very happy. He eats well, sleeps well and feels safe.
Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Ed, Many thanks for taking the time to review our home, It is our privilege and pleasure to care for your father. Your kind words are greatly appreciated and I will, of course, pass them on to Nanette and the team at The Lodge.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I H (Son of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been settled since he arrived in 2019. We have noticed a change for the better since the new owners took over in 2020. The decoration in the main rooms has been improved, making them more pleasant for the residents.
Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your father. Your kind words are greatly appreciated and I will of course ensure they are passed on to the team at The Lodge.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Daughter of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first arriving at The Lodge Residential Care Home Mam has received love and care from the entire team and been her family when we have been unable to be with her. Lots of entertainment and activities for her to enjoy. Lovely team - always happy to help. Happy staff = happy home.
Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum and have her as part of The Lodge family. Your kind words are greatly appreciated and I will of course pass them on to Nanette and the colleagues at The Lodge.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jen W (Wife of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first experience with the care home sector and as of yet, I'm quite happy with the care and understanding my husband is currently receiving.
Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It is indeed our pleasure to care for your husband and I am glad that he has settled in. Your kind words are really appreciated and I will ensure that your comments are passed on to Nanette and her team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joyce W (Daughter of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would not hesitate to recommend the care home. My mam gets the best care. The staff know my mam's needs. They take the time to get to know the residents, their likes and dislikes etc in every area of their lives; hobbies, work past etc which is great because it means they can always have a chat with
the staff. Honestly, it's not easy Mam being in a home but I know she is in the best ever place.
Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Thanks again for your kind words. I will, of course, pass them on to Nanette and her team at "The Lodge".

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynne T (Daughter of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since removing my father from a previous care home because he was treated really bad and he was so unhappy there, he is a changed man since he went into the Lodge Residential Care Home. The staff are so loving and caring; I feel happy to leave him there and go home with peace of mind. My Dad is smiling
again thanks to the staff.
Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Dad. Your kind words are greatly appreciated, and I will ensure that they are passed on to the manager and her dedicated and hardworking team at The Lodge.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter C (Husband of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her staff showed care and compassion when caring for my wife until her passing. We will be forever grateful for the time we were allowed to spend with my wife at the most difficult time. I would recommend this care home to anyone.
Reply from Shellene Armstrong, PA at The Lodge Residential Care Home

Many thanks for your feedback and review for The Lodge Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine A (Daughter of Resident) published on 3 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so thankful at how caring and professional all the staff were with my mam when she was in their care. They made things easier for us when my mam passed and gave us time and space to be with her until the end.
Reply from Nanette Swan, Home Manager at The Lodge Residential Care Home

All of us at The Lodge Care Home feel privileged to be able to care for you lovely mam. Please don't be a stranger and visit us anytime.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I S (Son of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attentive carers and staff, residents well looked after and entertained.
Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for your wonderful review. Everyone at The Lodge works together help keep residents happy and in good health, hopefully, we are making a difference to help all in our care have a good quality of life.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary M (Respite Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my stay here very good. The care and compassion was excellent. I felt quite safe and comfortable with my care and my overall impression of the whole facility was that I was being looked after with the utmost compassion.
Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Many thanks for your review and feedback for The Lodge Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise R (Daughter of Resident) published on 16 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was initially anxious about placing my mother into a care home. After visiting The Lodge, I was straight away reassured that she would be well cared for. During these strange times, she has been extremely well looked after and I have had regular updates regarding her health and wellbeing. The members
of staff that I have spoken to, have proved to be dedicated, caring and sincere. They have gone above and beyond to help when needed. I would highly recommend The Lodge to anyone needing their help, and I have nothing but admiration for the manager and staff. Thank you.
Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for the kind review. We are always trying to enhance our residents' quality of life and help improve their health and well-being.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara R (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at The Lodge for about 6 weeks in rehab. He was adamant he would never stay there permanently. Now thanks to the kindness, patience and care capacity of the staff he has decided to stay as a resident. He has gained weight due to the "fantastic food" (his words) and at 94 is happy
and alert once more. I cannot praise The Lodge and its staff enough. They are 1st Class.
Reply from Shellene Armstrong, PA at The Lodge Residential Care Home

Many thanks for your review and feedback for The Lodge Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Son-in-law of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff go out of their way to help. When I phone, the staff answer the questions I ask about my father-in-law. When we visit, we are told how he is keeping. We have been told he is always singing. He is looking a lot better in the residential home. He is coming up to 97 years old.
Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for your very positive review. Everyone at The Lodge strives to enhance the well-being of all our residents and to enhance their quality of life.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Artey W (Son of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the care home has been taken over, the care my mother gets is spot on. All the staff are great at their job and always busy, but they find time if you need them. Also, when you walk in, it has a pleasant smell. Last time it did not smell very clean but the new company running it has it sorted.
So keep up the good work and well done.
Reply from Shellene Armstrong, P A at The Lodge Residential Care Home

Many thanks for the review and feedback for The Lodge Care Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bill C (Son of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was thoroughly pleased with the care and attention that was provided for my mother whilst in the "Lodge Residential Care Home". The numerous members of staff that I had spoken to in one way or another proved to be dedicated and sincere in the work that they performed toward my mother, for which, I
am extremely grateful. Certain members of the staff were able to provide communication access for my mother to her relatives who live in the United States of America, and my mother really appreciated that towards the end of her life, as she would not have managed to carry that out on her own.
I would really recommend the "Lodge" to anyone thinking of using their facilities, and I have nothing but admiration for the way they execute their duties. Thanks!
Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for completing a review for The Lodge Care Home. We really appreciate you taking the time to let us know how we are doing and are happy to learn your experience is so positive. The care and wellbeing of our residents is our number one priority and it is rewarding to hear that you have been so pleased with the quality of your care. Your kind comments about our team mean a lot to us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.348)

Overview of Review Score

The Review Score of 9.3 (9.348) out of 10 for The Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.583 for The Lodge Residential Care Home is calculated as follows: ( (75 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 120 Ratings = 4.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.765 Points relating to the number of positive Reviews for The Lodge Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lodge Residential Care Home to verify any information. View our terms and conditions. The Lodge Residential Care Home has an Enhanced Service - more info.