The Lodge Residential Care Home

Farnham Road, South Shields NE34 0JR
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9.3 63 Reviews
  • The Lodge Residential Care Home, South Shields
At The Lodge Care Home in South Shields, residents are welcomed into a warm and supportive environment where their individual needs and dignity come first. Whether your loved one requires long-term or respite care, the team at The Lodge ensures that each resident receives personalised, respectful care. With a focus on independence and wellbeing, the home provides a safe and comfortable space for those requiring residential or dementia care, all while being conveniently located near Stanhope Road and Boldon Lane amenities.

The Lodge offers a homely atmosphere with bright, spacious lounges, beautifully maintained gardens, and private, single-occupancy rooms equipped with underfloor heating and ensuite facilities. Residents and their families are involved in key decisions about their care, promoting a collaborative approach alongside strong relationships with local GP practices and healthcare professionals.

From nutritious, home-cooked meals served in communal dining areas to the thoughtfully tailored activities led by a dedicated activities coordinator, The Lodge creates an environment where residents feel engaged and cared for. The large landscaped gardens, complete with patio seating, offer a serene space for residents and visitors to enjoy the outdoors, especially during the summer months.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1165
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1165

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact The Lodge Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Beverley Allan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors Always welcome.

Parking

  • Ample on site parking.

The Lodge Residential Care Home Reviews (63)

9.3

The Lodge Residential Care Home has a Review Score of 9.3 (9.348) out of 10, based on 10 reviews in the last 2 years.
Over all time The Lodge Residential Care Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Lodge Residential Care Home
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Total of 63, showing 41-60
Review from Tim B (Son of Resident) published on 1 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to all the staff who are taking care of my mother. She tells me she appreciates what you all do for her and kindness, as I do. With all the restrictions due to the virus, being able to have weekly video calls on Zoom keeps all the family in touch. Thanks for taking the time to allow this to happen
as I know it is not easy when you all are busy attending to the residents.
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Review from Peter M (Son of Resident) published on 17 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Me and all my family can’t thank the staff enough for all their care and love they have shown towards my mother.
Bless them all.
All my family will agree with me, it has been my mams second home.
Thank you all.
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Review from Brenda B (Resident) published on 11 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I receive is to a very high standard. The food made by the chef is to a very high standard. I feel able to talk to staff and the manager if I have any worries and that I am allowed to have my meals with my friends.
Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for completing a review for The Lodge Care Home. We really appreciate you taking the time to let us know how we are doing and are happy to learn your experience is so positive. The care and wellbeing of our residents is our number one priority and it is rewarding to hear that you have been so pleased with the quality of your care. Your kind comments about our team mean a lot to us. Thank you once again for the wonderful feedback.

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Review from Edward F (Nephew of Resident) published on 19 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to lockdown we have not been able to go to The Lodge, but from what we saw before lockdown, we were very impressed.
Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for completing a review for The Lodge Care Home. We really appreciate you taking the time to let us know how we are doing. The care and wellbeing of our residents is our number one priority and it is rewarding to hear that you have been so pleased with the quality of our care. Your kind comments about our team mean a lot to us. Thank you once again for the wonderful feedback and we look forward to seeing you again soon.

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Review from Sarah B (Granddaughter of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am overjoyed with my recent visit to see my 99-year-old grandma. I travelled from Surrey only for lockdown to be imposed a couple of days after I arrived. The staff and manager were extremely accomodating and allowed for myself to stand outside to wave and see her for the first time in 6 months.
My grandma has only been at the home been for 3 months and she looked so happy and well cared for, totally at ease and happy to have the company of the staff and residents. It was great to see her in person. Thank you so much to everyone at The Lodge. My grandma is the happiest and brightest that she has been for a long time.
Reply from Angela Tilley, Home Administrator at The Lodge Residential Care Home

Thank you for completing a review, your comments help us to improve our service which in hand helps all our residents live a happy, enriched life.

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Review from M B (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Lodge is a friendly and homely place for residents stays. The staff are very professional and take the time to make sure the residents are comfortable, certain staff go beyond their jobs and will go out of their way to make sure residents are given the time to be heard and talked to and made to
feel wanted. Rooms need updating and painting.
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Review from Jackie A (Daughter of Resident) published on 4 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent three and a half years at The Lodge Care Home, during this time he was always well settled and happy. My dad was well looked after and always treated with respect and dignity. I cannot thank the staff enough for looking after him unconditionally and for the respect that we were shown at
the end of my dad’s life, thank you all so much. I would not hesitate in recommending this care home.
Reply from Ronnie Cavanagh, Marketing at The Lodge Residential Care Home

Thank you Jackie for your kind comments about our Care team. We appreciate you taking the time to leave feedback for The Lodge Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Dad with dignity and the compassion he deserved during his time at our home. We hope that his time at The Lodge did see some friendships flourish with both the Care team and residents. Thank you again Jackie, if there is anything more we can do please do not hesitate to reach out.

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Review from Fred B (Son of Resident) published on 27 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring and supportive staff. Staff also very friendly always feel welcome when we visit my mother.
Reply from Ronnie Cavanagh, Marketing at The Lodge Residential Care Home

Thank you, Fred, for your kind comments about your recent experience at The Lodge Residential Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Brenda H (Daughter of Resident) published on 23 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is very happy here. She loves the care staff. If a do occasionally have any concerns I feel able to approach the manager and it is usually resolved very quickly. The home has an activity co-ordinator who goes above and beyond. My brother and sister are also very happy with the service.
Reply from Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home

Thank you, Brenda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with The Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to seeing you again soon. Have a wonderful day.

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Review from Ross R (Friend of Resident) published on 23 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a fantastic care home. The staff are very friendly and welcoming. I believe there have been some negative comments about the home, but it seems to be making up for that. A friend of the family is a current resident and is receiving the best care possible. It is a difficult job to do and I take
my hat off to all of the dedicated staff who work so hard to improve the remaining years of the service users in their care.


I don’t get into the home often, but what I have seen and heard of the care delivered, has left me rather impressed. The staff deserve far more credit than they receive.


I wish all the very best to these amazing kind, hard-working individuals for all of their dedicated kindness and support.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home

Thank you, Ross, for taking the time to leave a review for us at The Lodge Residential Care Home. We're happy we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again and have a wonderful day.

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Review from Judith F (Daughter of Resident) published on 1 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are extremely attentive, friendly and approachable. They have been very helpful to dad during his difficult settling in period. They have sown him kindness, patience and humour.
Reply from Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home

Thank you, Judith, for sharing your recent experience of The Lodge Residential Care Home. We really appreciate you taking the time to let us know how we are doing and we're happy you have found our staff to be so supportive during your experience here. Thanks again. Take care!

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Review from Lyndsey W (Daughter of Resident) published on 1 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy with the care that my mam receives and I am informed of any incidents that occur.
My mam is more mobile since residing at The Lodge and appears very happy when members of our family visit.
The staff appear to engage very well with the residents and are very loving and are not afraid to show
affection.
Reply from Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home

Thank you, Lyndsey, for sharing your recent experience of The Lodge Residential Care Home. We really appreciate you taking the time to let us know how we are doing, and we are so pleased to hear that your mam is happy at our home. Thanks again. We hope to see you again soon!

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Review from Patricia C (Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy.
Reply from Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home

Hello Patricia. Thank you for your positive review of The Lodge Care Home. We are pleased to hear that you are very happy and will pass your comments onto the team.

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Review from Robert R (Resident) published on 23 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at The Lodge Residential Care Home a number of times over the years in respite care and wouldn't go anywhere else. The activities manager looks after us great.
Reply from Ronnie Cavanagh, Digital Marketing Executive at The Lodge Residential Care Home

Thank you, Robert, for your comments about your recent experience at The Lodge Residential Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We will be sure to pass your kind words onto the team!

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Review from Ada L (Daughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff at The Lodge give good care to my mum and others. My mum is settled and loves the staff. She has dementia. The home is up to a good standard, communication is good. Meals are good.
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Review from Janet M (Daughter of Resident) published on 4 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff, lovely home, staff do their best to keep patients entertained visits from entertainers, Bingo ect. Good facilities.
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Review from Alan M (Son of Resident) published on 4 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find The Lodge a first class care home. My mother has been here 2 years and is very happy. The staff have a great relationship with the guests and are always doing stimulating activities. The staff always address any concerns we have promptly and efficiently. The food is excellent and varied and she
is always well fed and hydrated.
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Review from Maureen C (Daughter of Resident) published on 2 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No problem, couldn't fault mams care. She is happy, well looked after. Lovely meals, place clean and tidy.
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Review from June E B (Granddaughter of Resident) published on 29 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault this home, it is really good. All the staff are great and the home is decorated lovely, one of the best i've seen.
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Review from Paul Y (Son of Resident) published on 29 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very helpful, room is always clean and tidy. Seems to be plenty of activities going on. On the whole a very good care home.
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Current Review Score: 9.3 (9.348)

Overview of Review Score

The Review Score of 9.3 (9.348) out of 10 for The Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.583 for The Lodge Residential Care Home is calculated as follows: ( (75 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 120 Ratings = 4.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.765 Points relating to the number of positive Reviews for The Lodge Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

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