Archers Court Nursing Home

Thank you just doesn't seem enough, simply amazing, Archers Court!

Mum has only been in Archers Court for 6 weeks. However from day one, she has been treated with nothing but tender loving care, nothing is too much trouble or bother for any member of staff. That goes right across the board, no matter who you talk to, everyone is only willing to help and assist in any way possible.

Friendly staff, clean and pleasant rooms. Food very good. Care good.

Staff work hard and are welcoming to residents and their families. They try to form a bond with residents. Covid testing of visitors appeared lax as there was very little evidence of staff present to ensure tests were carried out and documented accurately.

I have not seen any activities going on, except the open day where there was a singer and the residents seemed to be enjoying themselves. Unfortunately, my friend wasn't one of them as she had been told there wasn't a wheelchair she could use. I know she can walk but is not confident to go any distance. Her reaction to the staff is some are always unpleasant while others are kind and helpful. She lost her confidence after several falls at home and would appreciate more support when moving about.

My brother has seemed to settle well after spending a month in hospital prior to going into the home. From the beginning all the staff have been very approachable, helping his family through these difficult times. Carers and domiciliary understand his illness and they have a warm and friendly manner towards him. We hope to have our brother remain here as long as possible.

Since the appointment of a new manager, there has been a real positivity around Archers Court. Staff looking happy, conversing with relatives in a positive and professional manner. Activities have positively increased which my mother-in-law enjoys a lot. Residents are treated as individuals with the staff clearly aware that they work in the residents' homes. Long may it continue.

My Aunty had respite at this home, we were reassured from the first meeting with the manager and deputy manager. The care and support shown from both of them and the fabulous carers was second to none. The cleanliness of the home is excellent. My Aunty was so happy while she stayed there and I would not hesitate to continue to use this care home again. Thank you to all.

The past months have been an extremely testing time for care home staff. In difficult circumstances, the staff at Archers Court have always been highly professional, extremely friendly, and dedicated to their work. Their support has been vital to help my mam through this period and it is very much appreciated. I can't speak highly enough of Archers Court.

Was very apprehensive to put my Aunt into any home as she is 78 years old with learning disabilities and slight onset of dementia. Archers Court was recommended and after weeks of putting off, we decided to put her in for 5 days respite. I should have done this years ago, she loved it, the staff were amazing, the management team were fantastic. I would definitely recommend.

I have voiced my concerns to social services but as theft appears to have taken place I will be informing the police and the CQC.

I am disappointed with the lack of compassion and don’t think it is acceptable to simply blame everything on Covid-19.

First of all this review is based on the handling of the passing of my mam at Archers Court. On Dec 11th my mam was discharged from hospital into the care of Archers Court. Due to covid restrictions, I wasn't allowed to visit until Boxing Day. I was overjoyed to visit as I hadn't seen my mam since October. My visit was 30 minutes. I phoned daily and was told my mam was not doing very well. On the 30th Dec early evening, I received a phone call telling me my mam was not responding very well and could I go to see my mam. On arriving I was told I had 30 mins. My mam was in a bad way but responded by moving her head when I spoke. I Facetimed family members, I was the only one allowed to visit, to say their goodbyes. The nurse began to let me know my time was up. What harm was I doing? I was in the room, the door was closed and I wasn't interacting with anyone. Where is the compassion? I sobbed as I left my mam taking her dying breaths. Arriving home the phone rang, my mam had passed. No condolences.

My husband is in this care home and all managers and carers are brilliant. I think they are all amazing very pleasant. Nothing is primal to them, they do a lot to entertain the residents, they do everything to look after the residents and their families that visit the home. The home is spotlessly clean. All of them should be given a medal.

My partner went into a care home at Archers Court. I was recommended he went there. He has settled in very well and I am pleased with his care.

When anyone enters the room, go and say who they are. To be patient and give her time.

Staff have always treated my relative with care and respect but recently her condition has changed and she has become more forgetful. Staff have taken this into account and are increasingly careful and mindful of her needs.

My mother has been in Archers Court for just over a year and has received nothing but 'first-rate' care and support. She is completely settled and accepting of support and activities which enhance her daily experiences. She declines any opportunity to leave the home, preferring to stay where she feels safe and secure. We are indebted to the staff for the quality of care and respect shown to my mother.

I have found the home to be very pleasant. The rooms are lovely and the facilities very good. The staff are all very friendly and nothing is a bother. My mother has settled in well.

Home is lovely, very homely, staff helpful and an all-round good team. The manager always around and insight of visitors, very pleasant and passes the time of day with everyone she meets. Mam very happy and loves the staff. Rooms well kept and clean and tidy.