Archers Court Nursing Home

Archer Road, Farringdon, Sunderland SR3 3DJ
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9.8 80 Reviews
  • Archers Court Nursing Home, Sunderland
Archers Court Nursing Care Home is a warm, friendly and recently refurbished care home, offering vital specialist care for people living with dementia. Based in Sunderland, they are the first in the Orchard Care Homes group to be entirely made up of their innovative dementia-specialist Reconnect communities.

Close to local amenities and shops in Farringdon, Archers Court has large communal living rooms, conservatory, beautiful gardens and even an in-house hairdressers, where residents can be pampered by a trained hair stylist. With a team of activity co-ordinators on hand to organise fun events and days out, there's always something exciting happening at Archers Court Nursing Care Home!

Archers Court is exclusively dedicated to supporting those living with all types of dementia; including vascular dementia, Alzheimer's Disease and frontotemporal dementia. From care assistants to dementia support workers, nurses to the senior team, colleagues at Archers Court Nursing Care Home have specialist dementia training to ensure your loved ones receive the best level of care for their needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Easterbrook-Smith (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (4)

Visiting

  • Family & Friends welcome anytime.

Parking

  • Free on-site Parking

Archers Court Nursing Home Reviews (80)

9.8

Archers Court Nursing Home has a Review Score of 9.8 (9.798) out of 10, based on 28 reviews in the last 2 years.
Over all time Archers Court Nursing Home has 80 reviews.

Overall Experience
  • 55
  • 20
  • 3
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Date Published
  • 80
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  • 28
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Reviewer Connection to Archers Court Nursing Home
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Total of 80, showing 41-60
Review from B P (Son of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother has been in this care home for a short period of time following her discharge from the hospital.
In that time she has had a fall which I was advised of, however, the extent of her injuries was incorrectly reported to me and a small cut to her arm was discovered to be a black eye.
In addition,
her personal belongings have “gone missing” nightdresses, underwear and towel.
The most shocking thing is her purse containing cash is also missing.
I have tried repeatedly to speak to the manager, left messages etc and today like many other days the phone has a recorded message that no one is available to answer.
On Mother’s Day, my mother did not receive her gifts and cards until I rang in the late afternoon to ask where they were. I was spoken to in a very rude unprofessional manner by a member of staff however my mother did receive her gifts by late afternoon.
I have voiced my concerns to social services but as theft appears to have taken place I will be informing the police and the CQC.
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Review from Neville S (Son of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father was a resident for around 18 months and the care and attention he received from the carers was brilliant.
Unfortunately, Dad died on 12/1/21 and the response from management was deplorable.
I received a call during the night from the nurse who was lovely advising me that Dad had passed.
We
received no contact afterwards offering condolences and have since had one or two issues such as repayment of money held on account which was to cover incidentals like chiropodist despite being told we would receive a cheque, two months later and it is still outstanding.
I am disappointed with the lack of compassion and don’t think it is acceptable to simply blame everything on Covid-19.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Neville, thank you for taking the time out to leave a review for our home, I am pleased to hear that you were happy with the care we provided your father. We take on board any feedback we receive and strive to provide the best level of care possible. Kind regards, Libby Taws.

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Review from Jacqueline K (Daughter of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
First of all this review is based on the handling of the passing of my mam at Archers Court. On Dec 11th my mam was discharged from hospital into the care of Archers Court. Due to covid restrictions, I wasn't allowed to visit until Boxing Day. I was overjoyed to visit as I hadn't seen my mam since October.
My visit was 30 minutes. I phoned daily and was told my mam was not doing very well. On the 30th Dec early evening, I received a phone call telling me my mam was not responding very well and could I go to see my mam. On arriving I was told I had 30 mins. My mam was in a bad way but responded by moving her head when I spoke. I Facetimed family members, I was the only one allowed to visit, to say their goodbyes. The nurse began to let me know my time was up. What harm was I doing? I was in the room, the door was closed and I wasn't interacting with anyone. Where is the compassion? I sobbed as I left my mam taking her dying breaths. Arriving home the phone rang, my mam had passed. No condolences.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Thank you for your review, we really do value the feedback that we get about our home. We strive to provide the very best care to our residents, and we take on board the comments that you have made. Kind regards, Libby Taws.

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Review from Doreen S (Wife of Resident) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is in this care home and all managers and carers are brilliant. I think they are all amazing very pleasant. Nothing is primal to them, they do a lot to entertain the residents, they do everything to look after the residents and their families that visit the home. The home is spotlessly clean.
All of them should be given a medal.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

I thank you for your kind words and happy that your husband has settled into Archers Court. I most certainly will pass on your kind words to the staff as they will be very happy. If there is anything you require please do not hesitate to contact me.

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Review from J B (Wife of Resident) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner went into a care home at Archers Court. I was recommended he went there. He has settled in very well and I am pleased with his care.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Thank you very much for your response, it is very reassuring to hear that you would recommend Archers Court and also that your relative has settled in well. I will pass your comments of appreciation onto the staff. Thank you.

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Review from Pauline A (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When anyone enters the room, go and say who they are. To be patient and give her time.
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Review from G C (Daughter-in-law of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have always treated my relative with care and respect but recently her condition has changed and she has become more forgetful. Staff have taken this into account and are increasingly careful and mindful of her needs.
Reply from Elizabeth Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe our team treat your relative with care and respect. It is also pleasing to hear that you would be extremely likely to recommend our home.
Kind regards.

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Review from A W (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Archers Court for just over a year and has received nothing but 'first-rate' care and support. She is completely settled and accepting of support and activities which enhance her daily experiences. She declines any opportunity to leave the home, preferring to stay where she feels
safe and secure. We are indebted to the staff for the quality of care and respect shown to my mother.
Reply from Elizabeth Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe that your mother has received first-rate care. It is also pleasing to hear that she is completely settled in our home and feels safe and well cared for.
Kind regards.

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Review from C C (Daughter of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the home to be very pleasant. The rooms are lovely and the facilities very good. The staff are all very friendly and nothing is a bother. My mother has settled in well.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be very pleasant. It is also pleasing to hear that you find all of our staff to be friendly and that your mother has settled in well.
Kind regards.

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Review from Roslyn B (Daughter of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is lovely, very homely, staff helpful and an all-round good team. The manager always around and insight of visitors, very pleasant and passes the time of day with everyone she meets. Mam very happy and loves the staff. Rooms well kept and clean and tidy.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be lovely and homely. It is also pleasing to hear that your mum is happy here and loves our hard-working staff.
Kind regards, Libby Taws, Home Manager

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Review from John C (Son of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well managed and well professional service delivered by the staff, who always do their job with a smile.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be well managed. It is also pleasing to hear that you see our hard-working staff providing excellent care with a smile on their faces.
Kind regards, Libby Taws, Home Manager

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Review from J B (Daughter of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been able to appreciate the care and support my mum has received in the two months she has been in the care home, especially during such a difficult time for our family recently. I know she is safe - well cared for by the lovely staff there.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as excellent in all areas. It is also pleasing to hear that you believe your mum is well cared for by our staff.
Kind regards, Libby Taws, Home Manager

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Review from Irene P (Daughter of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are pleasant and very helpful. The home is always clean. The food for the resident always looks fresh and very nice.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as excellent in all areas. It is also pleasing to hear that you find our staff to be pleasant and helpful.
Kind regards, Libby Taws, Home Manager

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Review from Violet S (Sister of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home very welcoming. The staff are good, nothing is too much bother for them. Food is very good, my brother looks forward to his meal everyday. He is washed and dressed smartly every day.
Reply from Elizabeth Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be welcoming. It is also pleasing to hear that you find our staff to be good and able to provide anything you or your brother may need.
Kind regards, Libby Taws, Home Manager

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Review from Brenda M (Niece of Resident) published on 16 October 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Carers very caring but not enough on the floor. 1 carer plus 1 nurse on shift so if they are showering or attending someone, it leaves no one to respond to chair sensors. The lounge is left unattended long enough for residents to strip off or use a cup as a urinal!!! Laundry girl is very good.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Thank you for taking the time to review our care home. The care and dignity of our residents is of the utmost importance to us and we endeavour to provide the best possible care at all times.
I have read all your comments and if you would like to call in and see me on your next visit, I would welcome the opportunity to discuss them further.
Kind regards, Care Home Manager.

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Review from Claire G (Daughter of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been extremely helpful, caring and accommodating with my mother. They are very passionate about what they do and ensure that residents and family are well cared for. I have been very impressed with the service they have been able to provide at such short notice and very grateful.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe our home as excellent across all areas. It is also pleasing to hear that you find our hard-working team to be passionate about the care we provide.
Kind regards, the Home Manager

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Review from L C (Daughter of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in Hampshire, I ring Archers Court at least twice weekly. From the support staff to the care staff I am really made to feel welcome. They take the phone so I can speak to my mam. I visit Archers Court monthly, made to feel welcome by all members of staff. They are friendly, kind, everyone takes
great care of the residents. My mam is very happy and content in her surroundings. Thank you one and all.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that both our support team and care team make you feel welcome. It is also pleasing to hear that your mother is happy and content in our care.
Kind regards, the Home Manager

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Review from J R (Daughter of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant well run home.
Very clean and nice, light rooms.
Good food.
Staff friendly and helpful.
My dad would love to stay again.
Reply from Elizabeth Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our home to be pleasant and well run. It is also pleasing to hear that your dad would love to stay again.
Kind regards, Elizabeth Taws, Home Manager.

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Review from Milly (Granddaughter of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After searching Sunderland for a good care home for my gran we were delighted to get her placed in Archers Court. She's settled in so well, the staff do an amazing job. We have great peace of mind knowing she's looked after so well, thanks for all the support and everything you all do.
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Review from Allison F (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad became a resident here in July this year. Before he came the manager visited him to assess him. From the beginning, she made him very welcome and helped enormously settling him in. She also makes my other extremely welcome while she visits him. All the staff are very pleasant and nothing is too
much trouble. This is our first experience of care homes but always feel very comfortable leaving dad here knowing he is in very good care.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find all of our staff to be pleasant. It is also pleasing to hear that your first experience of a care home has been with us and that we have put any concern to rest.
Kind regards, Libby Taws, Home Manager

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Archers Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Archers Court Nursing Home is calculated as follows: ( (269 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 331 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Archers Court Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Sharon

Sharon Easterbrook-Smith

Job Title: Home Manager Joined: 2021

My name is Sharon Easterbrook-Smith and I am the Home Manager here at Archers Court Care Home in Sunderland. I have worked in the elderly care sector since leaving school, starting as a Care Assistant and progressing to management.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Archers Court Nursing Home to verify any information. View our terms and conditions. Archers Court Nursing Home has an Enhanced Service - more info.