Archers Court Nursing Home

Archer Road, Farringdon, Sunderland SR3 3DJ
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9.8 80 Reviews
  • Archers Court Nursing Home, Sunderland
Archers Court Nursing Care Home is a warm, friendly and recently refurbished care home, offering vital specialist care for people living with dementia. Based in Sunderland, they are the first in the Orchard Care Homes group to be entirely made up of their innovative dementia-specialist Reconnect communities.

Close to local amenities and shops in Farringdon, Archers Court has large communal living rooms, conservatory, beautiful gardens and even an in-house hairdressers, where residents can be pampered by a trained hair stylist. With a team of activity co-ordinators on hand to organise fun events and days out, there's always something exciting happening at Archers Court Nursing Care Home!

Archers Court is exclusively dedicated to supporting those living with all types of dementia; including vascular dementia, Alzheimer's Disease and frontotemporal dementia. From care assistants to dementia support workers, nurses to the senior team, colleagues at Archers Court Nursing Care Home have specialist dementia training to ensure your loved ones receive the best level of care for their needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Easterbrook-Smith (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (4)

Visiting

  • Family & Friends welcome anytime.

Parking

  • Free on-site Parking

Archers Court Nursing Home Reviews (80)

9.8

Archers Court Nursing Home has a Review Score of 9.8 (9.798) out of 10, based on 28 reviews in the last 2 years.
Over all time Archers Court Nursing Home has 80 reviews.

Overall Experience
  • 55
  • 20
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Date Published
  • 80
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Reviewer Connection to Archers Court Nursing Home
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Total of 80, showing 61-80
Review from S T (Son of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just really a general compliment to say that you care for Mum's wellbeing and how happy she is. She loves it here and is very happy. A massive thank you from me - makes me feel so good to know you care.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mum is happy at our home. It is also pleasing to hear that your mum absolutely loves it here and that you feel better knowing that our dedicated staff, genuinely care for our residents.
Kind regards, Home Manager

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Review from Tania L (Daughter of Resident) published on 17 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Archers Court is very clean, bright and comfortable. Our Mum has lived here more than 2 years and we are very happy with the standard of care and attention. The staff are unfailingly pleasant and polite, and they really care about making sure residents are safe and well cared for. There are various
activities on offer, a weekly visit from the hairdresser, trips out and musical entertainment. The managers are always keen to hear feedback and act quickly if there are any concerns so we know any problem would be quickly resolved. Our Mum is very happy here.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your mum is happy and settled with us and that you find our staff to be friendly, polite and pleasant. It is also pleasing to hear that that you feel there is a variety of activities available and that any feedback you provide is taken on board and actioned.
Kind regards Libby Taws, Home Manager

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Review from Kathleen K (Sister of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hasn't been here long enough to judge. The meeting today was very comprehensive. All my questions were answered fully and helpfully. It was good that my brother was at the meeting.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that the meeting regarding your brother was comprehensive and that all of your questions were answered. We very much look forward to getting to know you and your brother and welcome any questions you may have now and in the future.
Kind regards Libby Taws, Home Manager

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Review from Ian M (Son of Resident) published on 16 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Archers Court since 2014, following the death of my father. She was there during the change of ownership and is in need of 24-hour care.
The home has, since Mother was placed in care, looked after mother professionally and with care. Since the new manager came in, the level of
care and organisation has increased.
Since I live in Canada, I need to be confident of mother’s care, I phone weekly and the staff always see mother receives the call and gives me an update. The admin service takes care of mother’s spending money and give me monthly updates and communicate with me very effectively if my mother has a bad turn or would like something.
A care home is only as good as its staff and I can honestly say the staff in Archers Court are great and I have total trust in them to ensure my mother is cared for, under an experienced manager.
Reply from Libby Taws, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that your mum is looked after and treated with care. It is also wonderful to hear that you are kept up to date with your mum’s progress and that they are able to provide you with peace of mind and confidence that your mum is being well looked after.
Kind regards Libby Taws, Home Manager

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Review from Denise B (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review for my mother was most pleasing, every aspect of the care was covered.
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Review from S C (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Activities have greatly improved since the arrival of the activities coordinator but I still feel more could be done on the days she doesn't work. It is nice to see that more residents are now coming together in the lounge area. The new curtains in the lounge add a more homely touch.
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Review from A G (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam had a fall at home, we knew then she could no longer stay in her home. I contacted Archers Court.
Mam is going on 94 years old and she is blind and needs a lot of help.
Archers Court met with her, we were pleased they could meet well her needs. As weeks have gone on Mam has settled in. We cannot
thank the staff enough for the kindness they show to her.
Nothing is a problem for them. They have a laugh with her. Knowing that she is happy is most important to us, also she feels safe. I have said to the girls I wish we had done it sooner, mam might have felt more confident to join in with the other ladies.
Thank you all.
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Review from Maureen W (Sister of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last review I attended was to meet the new manager, she was very helpful with everything I asked.
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Review from S T (Son of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager and staff at Orchard Court are all very professional and caring at all times. My Dad is treated with kindness, care and dignity. He is very happy and content, the staff are always happy and smiling, very attentive and are always there when he needs them. I would definitely recommend Archers
Court to anyone who is contemplating a care home for a loved one.
Reply from Jackie Murray, Head of Regional Operations at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are happy with the care your Dad is receiving and that he is treated with kindness, care and dignity. It is also gratifying to hear that you would have no hesitation in recommending our home. Kind regards.

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Review from Kathleen T (Wife of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything has been first class up till now.
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Review from M W (Son of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly, always on hand to solve any problems. Care home is clean, warm and no smells. Food is good, always snacks available to residents. Mam was always clean and tidy in her appearance. She was encouraged to keep her own independence. Medication was given at the correct time and well documented.
As a family, we were happy with everything at the home.
Reply from Andreea Bisceanu, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you are happy with the care your Mam is receiving.
Kind regards Andreea Bisceanu, Home Manager

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Review from L B (Grandson of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, very friendly. Great.
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Review from E G (Daughter of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience of this home is very positive. My father is well looked after. The staff are very caring and treat him with dignity and respect.
Reply from Andreea Bisceanu, Home Manager, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to write a positive review for Archers Court, all comments make a huge difference to the home and the staff and I will certainly pass these comments onto the team, they will be very pleased.
Andreea Bisceanu, Home Manager

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Review from Gary M (Son of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After expecting difficulties with my mother accepting her new 'home' I can only give my great thanks to the manager and staff at Archers Court Farringdon for the tremendous help, care and understanding throughout this transition. It is early days yet but signs are that all will be good in the future.
Reply from Andreaa Bisceanu, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to write a positive review for Archers Court. All comments make a huge difference to our home and the team and I will certainly pass your comments on to them. I am pleased to hear that your mother has settled in well to her new home and that the staff were understanding and caring throughout this difficult time for you all.

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Review from P R (Daughter of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Archers Court has been home to my mother for 2 years, I have found it homely and welcoming. Staff are good and my mother's needs are catered for. I would recommend this home to anyone who is looking to find a home for their loved ones.
Reply from Andreaa Bisceanu, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to write a positive review for Archers Court, it makes a huge difference to the home and our staff and I will certainly pass your comments on. I am pleased to hear that your mother's needs are catered for and that you would recommend our home, the team make great efforts to make sure all residents get the care they need and try to make it as homely and welcoming as possible.

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Review from K W (Brother of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has only been in this home for a few weeks but from the first walking into the home, we were made very welcome. The entire staff made you really feel at home whenever we visit.
His room is very pleasant and with a lovely view. There are always plenty of drinks, biscuits and music playing
whenever you visit. As a family, we are more relaxed our father is in a really good place.
Reply from Andreea Bisceanu, Home Manager at Archers Court Nursing Home

Thank you for taking the time to leave a positive review for Archers Court, the staff will be very pleased and I will be sure to pass it on. We strive to make the home a comfortable place for the residents and their families and we are glad that you have experienced this and that you are happy with the home.
Andreaa Bisceanu, Home Manager.

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Review from Julie J (Sister of Resident) published on 2 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just like to thank all members of staff at Archers Court care home for the excellent and professional care they gave my brother in his short stay at the home. All their staff, night shift and day shift go beyond their way to look after all residents. Never in my life seen such helpful people thank you
ALL so so much god bless you.
Reply from Andreea Bisceanu, Home Manager at Archers Court Nursing Home

Many thanks for taking the time to leave a review for Archers Court, highlighting the positive experience during your brother’s stay. Our staff constantly strive to deliver high-quality care and we are pleased that you felt this was the case.
I will be sure to share the comment about ‘helpful people’ as this will make the staff feel pride for the role they have played in caring for your brother.
Kind regards,
Andreea Bisceanu, Home Manager.

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Review from Eileen B (Daughter of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering the home my Mam has received excellent care from the management and staff. All members of the care team are very understanding in the care given and dignity and put all residents first.
Reply from Andreaa Bisceanu, Care home manager at Archers Court Nursing Home

Thank you very much for your review.
I am so pleased that your mother is happy in Archers Court.
It is great to hear that our staff are doing a good job.
We do strive to deliver the best care possible.
Thank you again.
Kind regards.

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Review from Sally W (Daughter of Resident) published on 27 February 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This home is still going through a transition period as Orchard Care Homes took it over in August 2015. New furniture and fittings have been put in place but I worry about the long-term staff leaving as higher management charge through with their brand of changes.
Reply from Andreea Bisceanu, Care Home Manager at Archers Court Nursing Home

Many thanks for your comments and input.
We strive to provide the best care and professional environment for our residents and our staff, and a new management of the home will undoubtedly see a period of transition as you note.
The new fixtures and fittings have already made a positive impact on the home and we will work closely together with support from head office to create a good working environment for our new and existing staff.
Please do feel free to raise any further concerns with me.
Kind regards
Andreea Bisceanu, Home Manager

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Review from Carolyne B (Daughter of Resident) published on 27 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam had lived in Archers Court (nursing) for three months and we are delighted with the care that she is receiving. All the staff are extremely hard working and exceptionally caring, nothing is too much trouble. My Mam's quality of life has improved significantly since moving here, and she has even
started to speak again and make eye contact, (she has end-stage vascular dementia).
She has lived in two other nursing homes, nothing compares to this. Our family can now go home after our daily visit, happy in the knowledge that she is in safe hands and very well cared for.
I highly recommend this home for your loved ones.
Reply from Andreaa Bisceanu, Care home manager at Archers Court Nursing Home

Thank you very much for your review of Archers Court.
It is so lovely to hear such positive words about our home.
I am so pleased that you are happy with the care your mother receives.
It is wonderful to know her quality of life has improved to such a great extent.
Thank you again for your kind words.
Kind regards

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Archers Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Archers Court Nursing Home is calculated as follows: ( (269 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 331 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Archers Court Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Sharon

Sharon Easterbrook-Smith

Job Title: Home Manager Joined: 2021

My name is Sharon Easterbrook-Smith and I am the Home Manager here at Archers Court Care Home in Sunderland. I have worked in the elderly care sector since leaving school, starting as a Care Assistant and progressing to management.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Archers Court Nursing Home to verify any information. View our terms and conditions. Archers Court Nursing Home has an Enhanced Service - more info.