Archers Court, Sunderland, Tyne & Wear
Archers Court, Sunderland, Tyne & Wear
Archers Court, Sunderland, Tyne & Wear

Archers Court is a warm and welcoming residential home, providing high-quality residential and nursing care for older people.

All en-suite rooms are decorated with modern and bright furnishings and are equipped with the latest facilities and amenities.

Residents are encouraged to personalise their own space with pictures and photographs and are welcome to bring some familiar furnishings to ensure their comfort.

The home benefits from several communal spaces within the home, in addition to quiet rooms.

Residents are encouraged to spend time together throughout the day with activities organised to appeal to their interests and hobbies.

The activity coordinator is hands on, preparing a daily programme which includes visits from the local Farringdon Primary School, arts and crafts sessions, reminiscence sessions or food topics.

Group: Orchard Care Homes

Person in charge: Andreea Bisceanu (Care Home Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 4

Rooms with ensuite WC: 36

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Turn off on the A19 at Durham roundabout and head towards town centre. At the roundabout go straight ahead, take your 3rd right onto Arbroath Road (Church is located on the Corner of Arbroath Road) straight ahead and turn right next to the school. Archers Court is located on your left hand side.

Visiting:

Family & Friends welcome anytime.

Parking:

Free on-site Parking

Latest Care Quality Commission* Report on Archers Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Archers Court has a Review Score of 9.2 (9.188)

The Review Score of 9.2 (maximum of 10) for Archers Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Archers Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.313 for Archers Court is calculated as follows: ( (49 Excellents x 5) + (31 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 96 Ratings = 4.313

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.875 Points relating to the number of positive Reviews for Archers Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8 Target = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Archers Court?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Archers Court

  • Daughter of Resident/Service User
    5
  • Brother of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1

Our experience of this home is very positive. My father is well looked after. The staff are very caring and treat him with dignity and respect.

How likely would you be to recommend Archers Court? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Andreea Bisceanu, Home Manager, Home Manager at Archers Court responded to this review on 28 Sep 2017:

Many thanks for taking the time to write a positive review for Archers Court, all comments make a huge difference to the home and the staff and I will certainly pass these comments onto the team, they will be very pleased.
Andreea Bisceanu, Home Manager

After expecting difficulties with my mother accepting her new 'home' I can only give my great thanks to the manager and staff at Archers Court Farringdon for the tremendous help, care and understanding throughout this transition. It is early days yet but signs are that all will be good in the future.

How likely would you be to recommend Archers Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Andreaa Bisceanu, Home Manager at Archers Court responded to this review on 21 Sep 2017:

Many thanks for taking the time to write a positive review for Archers Court. All comments make a huge difference to our home and the team and I will certainly pass your comments on to them. I am pleased to hear that your mother has settled in well to her new home and that the staff were understanding and caring throughout this difficult time for you all.

Archers Court has been home to my mother for 2 years, I have found it homely and welcoming. Staff are good and my mother's needs are catered for. I would recommend this home to anyone who is looking to find a home for their loved ones.

How likely would you be to recommend Archers Court? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Andreaa Bisceanu, Home Manager at Archers Court responded to this review on 20 Sep 2017:

Many thanks for taking the time to write a positive review for Archers Court, it makes a huge difference to the home and our staff and I will certainly pass your comments on. I am pleased to hear that your mother's needs are catered for and that you would recommend our home, the team make great efforts to make sure all residents get the care they need and try to make it as homely and welcoming as possible.

My brother has only been in this home for a few weeks but from the first walking into the home, we were made very welcome. The entire staff made you really feel at home whenever we visit.
His room is very pleasant and with a lovely view. There are always plenty of drinks, biscuits and music playing whenever you visit. As a family, we are more relaxed our father is in a really good place.

How likely would you be to recommend Archers Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Andreea Bisceanu, Home Manager at Archers Court responded to this review on 02 Aug 2017:

Thank you for taking the time to leave a positive review for Archers Court, the staff will be very pleased and I will be sure to pass it on. We strive to make the home a comfortable place for the residents and their families and we are glad that you have experienced this and that you are happy with the home.
Andreaa Bisceanu, Home Manager.

Just like to thank all members of staff at Archers Court care home for the excellent and professional care they gave my brother in his short stay at the home. All their staff, night shift and day shift go beyond their way to look after all residents. Never in my life seen such helpful people thank you ALL so so much god bless you.

How likely would you be to recommend Archers Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Andreea Bisceanu, Home Manager at Archers Court responded to this review on 26 Jul 2017:

Many thanks for taking the time to leave a review for Archers Court, highlighting the positive experience during your brother’s stay. Our staff constantly strive to deliver high-quality care and we are pleased that you felt this was the case.
I will be sure to share the comment about ‘helpful people’ as this will make the staff feel pride for the role they have played in caring for your brother.
Kind regards,
Andreea Bisceanu, Home Manager.

On entering the home my Mam has received excellent care from the management and staff. All members of the care team are very understanding in the care given and dignity and put all residents first.

How likely would you be to recommend Archers Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Andreaa Bisceanu, Care home manager at Archers Court responded to this review on 01 Mar 2017:

Thank you very much for your review.
I am so pleased that your mother is happy in Archers Court.
It is great to hear that our staff are doing a good job.
We do strive to deliver the best care possible.
Thank you again.
Kind regards.

This home is still going through a transition period as Orchard Care Homes took it over in August 2015. New furniture and fittings have been put in place but I worry about the long-term staff leaving as higher management charge through with their brand of changes.

How likely would you be to recommend Archers Court? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Very Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Andreea Bisceanu, Care Home Manager at Archers Court responded to this review on 27 Feb 2017:

Many thanks for your comments and input.
We strive to provide the best care and professional environment for our residents and our staff, and a new management of the home will undoubtedly see a period of transition as you note.
The new fixtures and fittings have already made a positive impact on the home and we will work closely together with support from head office to create a good working environment for our new and existing staff.
Please do feel free to raise any further concerns with me.
Kind regards
Andreea Bisceanu, Home Manager

My Mam had lived in Archers Court (nursing) for three months and we are delighted with the care that she is receiving. All the staff are extremely hard working and exceptionally caring, nothing is too much trouble. My Mam's quality of life has improved significantly since moving here, and she has even started to speak again and make eye contact, (she has end-stage vascular dementia).
She has lived in two other nursing homes, nothing compares to this. Our family can now go home after our daily visit, happy in the knowledge that she is in safe hands and very well cared for.
I highly recommend this home for your loved ones.

How likely would you be to recommend Archers Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Andreaa Bisceanu, Care home manager at Archers Court responded to this review on 27 Jan 2017:

Thank you very much for your review of Archers Court.
It is so lovely to hear such positive words about our home.
I am so pleased that you are happy with the care your mother receives.
It is wonderful to know her quality of life has improved to such a great extent.
Thank you again for your kind words.
Kind regards

Submit a Review for Archers Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Archers Court

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Archers Court