Highcliffe Care Home - Avery Healthcare
Whitchurch Road, Witherwack,
Sunderland
SR5 5SX
These prices are only a guideline, please contact Highcliffe Care Home - Avery Healthcare to find out the exact price for your requirements.
Open 24 hours
Parking freely available
Highcliffe Care Home - Avery Healthcare has a Review Score of 9.7 (9.691) out of 10, based on 16 reviews in the last 2 years.
Over all time Highcliffe Care Home - Avery Healthcare has 75 reviews.
5.0 out of 5
When we visited the home for the first time, it
I recommend Highcliffe to anyone thinking about doing the same.
Why?
The staff are always lovely.
They made Dad feel really special.
The activities are great for those who want to participate, and they include many external trips.
It is always immaculate in all areas.
Like all things in life, we had a few teething problems initially, but once they understood Dad and he was settled, as a family, we could all sleep peacefully in our beds, knowing he was safe.
Dad passed in January, and all I can say is thank you to everyone for making Dad's last few years as comfortable and safe as they could be.
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team made your father feel special we try our best to ensure we provide person centred care! I'm also glad we made your family feel reassured as we understand how hard it is for families to have their parent in care. Your father is a miss to the Highcliffe 'family', such a lovely gentleman and a pleasure to care for. We also value your recommendation to others regarding potential stays with us here at Highcliffe! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team have shown compassion and care to you and your loved one. We also value your recommendation to others regarding potential stays with us here at Highcliffe! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team are helpful and friendly when you visit ensuring you have a positive experience. Thank you for your recommendation to others it means a lot to us here at Highcliffe! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
4.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. I am glad to hear you have experienced a warm and caring welcome at Highcliffe and that your husband has settled well. It is also lovely to hear that we have been able to provide you with reassurance and peace of mind as we understand having a loved one requiring care can be hard for loved ones and families involved. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. It is so amazing to hear how caring and amazing the team are. This means an awful lot to all of us here at Highcliffe. It is also a pleasure to know your dad is enjoying his time here! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
1.0 out of 5
Thank you for taking the time to provide feedback. We apologise for the experience you had at Highcliffe Care Home, it is not the service we wish to provide. I would welcome the opportunity to discuss the concerns you have raised and to investigate the issues further. Please do contact the home and ask to speak to me.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. It is so amazing to hear how helpful and responsive the staff are. This will mean an awful lot to all of the team here at Highcliffe. It is also always nice to hear the word HOMELY as this is an environment we aim to provide! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. The team value your relationship and mam's as part of the family! It is so refreshing to hear how respectful/caring and reassuring the team are. This will mean an awful lot to all of the team here at Highcliffe. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! This will mean an awful lot to all of the team here at Highcliffe. It is lovely to hear staff are responsive/efficient towards your mother's needs. It is wonderful that you would also recommend Highcliffe to others. Warmest regards, Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. This will mean an awful lot to all of the team here at Highcliffe. It is great to hear you are happy with your decision to choose Highcliffe for your loved one. We do like to focus efforts on activities to ensure our residents lives are enriched as much as possible. It is also very important to us that we create a welcoming and comfortable environment for all who reside here and visit. We appreciate your feedback. Warmest regards, Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! This will mean an awful lot to all of the team here at Highcliffe. It is so refreshing to hear the team remain professional, friendly and helpful! We do like to go above and beyond as far as we can and also pride ourselves on making an enriched environment for our residents! Warmest regards, Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! It is so refreshing to hear she was welcomed back with open arms. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person, and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your friend. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your dear friend. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your auntie. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe care centre have afforded to your mother, this will mean an awful lot to all of the team here at Highcliffe. I think this will mean a lot to the other departments mentioned as they take pride in the cooking and cleanliness within Highcliffe for your loved ones. We fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe care team
4.0 out of 5
Thank you so much for taking the time to share your feedback on the care Highcliffe care centre have afforded to your wife, this will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. We share your values regarding communication and we hope to work in the right direction creating even stronger bonds/ open communication with families and loved ones. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe care team
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe care centre have afforded to your mother, this will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe care team.
5.0 out of 5
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your mother. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.
The Review Score of 9.7 (9.691) out of 10 for Highcliffe Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
I started my career within Avery (Highcliffe) in 2015. I have progressed from care assistant to my recent promotion as the Home Manager. During my 3 years in management and leadership roles within health care, I have adopted a flexible democratic leadership approach utilising a range of skills to get the best from the team.
I encourage a supportive, open culture in which we learn and grow together this will aid the delivery of exceptional care.
I hold a Level 5 Diploma in management and leadership for health and social care along with qualifications in dementia care.
Highcliffe takes pride in delivering good standards of care, and we work hard to ensure we also promote a culture of #onefamily that not only enriches the lives of those in our care through our approach to well-being but also the staff here at Highcliffe.
Our team has strong values around dignity in care, who commit to being champions, and the whole team is involved in ensuring excellent outcomes for those in our care.
I believe laughter is the best medicine and enjoy an environment full of giggles, singing and enjoyment at Highcliffe. I look forward to welcoming you to our community.
Elliot started his career at Highcliffe as a care assistant, with a recent promotion to Deputy Manager.
Elliot works strongly alongside the Manager ensuring exceptional care standards are upheld in the care home. Elliot prioritises resident wellbeing always making them laugh and enjoy day-to-day life, he's first in the line with his creative ideas ensuring residents' lives are enriched and there is never a dull moment when he is around.
He says 'I love the residents, I love the staff, I just love being a part of this 'family'.
Pat is the head chef at Highcliffe she proudly leads the culinary team through success.
Throughout her time at Highcliffe, Pat alongside her culinary team has upheld an exceptional standard in our home dining and culinary experience, upholding 5 stars with the food standards agency.
Pat is always keen to meet new families and loved ones, to ensure personalised dining is in place from moving in.
She says "I love producing home cooked meals, providing residents with nutritious meals of their personal preferences and the smiles its brings. Residents enjoying my cooking is the best part of my job!"
Katie started her career as a care assistant at Highcliffe. Katie developed a strive for learning and promoting a high standard of care delivery to those in our care, she developed her skills and knowledge not only gaining her qualifications in health and social care but promoting to Team Leader.
Katie takes pride in building and maintaining relationships not only with those in our care but visiting professionals and resident’s loved ones.
She says "I love my job, bringing smiles to those in my care, knowing i have made even a small difference matters most"
Kelly started out as a Housekeeper and due to her continued dedicated hard work, has progressed to Head Housekeeper. She is passionate and her attention to detail is second to none, this is evident particularly on our show rooms. She and her team take particular care in creating a welcoming feel to those potentially moving into our care.
Kelly and her dedicated team do a fantastic job of keeping the home always looking beautiful, making sure the residents live in a clean and luxurious environment, that residents can take pride in and feel at home!
She says "I love my job. Going home knowing I have made a difference to someone's day is the best part its very rewarding”.
Lauren is the home's administrator.
Her role involves all the back-office administration, including financial invoicing, and data input for the home.
She enjoys interacting daily with our residents and family members.
My name is Kieran and I am a Well-being and Activity Coordinator here at Highcliffe.
I could not be in a more rewarding job, having fun is part of my role. Every day making residents and staff smile while looking after their wellbeing is what I do when I am not planning events and trips out.
I am outgoing, sporty and a hiking enthusiast who listens to music as much as possible.
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