Highcliffe Care Home, Sunderland, Tyne & Wear
Highcliffe Care Home, Sunderland, Tyne & Wear
Highcliffe Care Home, Sunderland, Tyne & Wear

Highcliffe in Witherwack, north of the centre of Sunderland is a well-established and respected care home that has been under the same leadership since 2009.

It delivers care for those who need residential, dementia or respite services. Staff are calm, efficient and focus on being well-acquainted with the needs of each individual as well as keeping abreast of the latest thinking in the care sector.

The beach, which is only a mile away, is a favourite destination for a trip out, one of the many activities organised by a dedicated team of leisure coordinators. Making jewellery, gardening and visiting the local Wetlands Trust also feature.

Mealtimes are regarded as important focal points of the day, both by the kitchen team and the residents, who enjoy fresh home-cooking.

Group: Avery Healthcare Group

Person in charge: Lesley Carr (Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Personal Care Single from £790 (These prices are only a guideline, please contact Highcliffe Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open 24 hours

Parking:

Parking freely available

Latest Care Quality Commission* Report on Highcliffe Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Highcliffe Care Home has a Review Score of 9 (8.994)

The Review Score of 9 (maximum of 10) for Highcliffe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Highcliffe Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.161 for Highcliffe Care Home is calculated as follows: ( (61 Excellents x 5) + (80 Goods x 4) + (22 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 168 Ratings = 4.161

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Highcliffe Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    8
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highcliffe Care Home?

  • Extremely LIKELY
    7
  • Likely
    3
  • Don't know
    2
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Highcliffe Care Home

  • Daughter of Resident/Service User
    10
  • Niece of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1

My aunt of 104 entered Highcliffe Care Home 18 months ago. She requested to go into residential care, having looked after herself in sheltered accommodation for 26 years. She is a very determined but private person.
My brother and I consider we are very fortunate to have found Highcliffe. Our aunt's time there has been extremely happy. As a family, we are not able to visit her regularly as we all now live so very far away from our upbringing in Sunderland. Our aunt's description of everything connected to Highcliffe is 'lovely' from the staff to the meals.
We are constantly kept informed of her well-being by the seniors in charge and any problems discussed and sorted. I ring her each Sunday afternoon and we go down 'Memory Lane'. The staff are so cheerful and welcoming. She has been encouraged to enter into activities and a splendid party was given for her 104th birthday. Having lived on her own for over 50 years this is a wonderful end to her life.

How likely would you be to recommend Highcliffe Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Most of the staff are very helpful and nice. Would like more outside activities and visits. More help needed at mealtimes. A lot of residents leave food as can't manage a knife and fork - need assistance cutting food up.

How likely would you be to recommend Highcliffe Care Home? Don't know

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

We have had a wonderful afternoon (Red Nose Day).
Staff and residents enjoyed tasting the beautiful cakes which staff made for a bake off.
Following on from tea and cakes was a good singalong which all enjoyed.
Well done Highcliffe, once again!

How likely would you be to recommend Highcliffe Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highcliffe Care Home have been looking after my mother for nearly seven years.
In that time, she (and I) have received nothing but the highest standards of care and consideration.
My mam is treated with dignity and respect by everyone - all the staff and the visitors of other residents.
I think it is an exceptional place and I sincerely believe my mother would not be alive today had she become a resident elsewhere.
I can absolutely recommend it to all (and I do as often as possible).

How likely would you be to recommend Highcliffe Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I took my parents upstairs to see a singer who had attended the home.
They had a fantastic time and enjoyed every minute.
It is a great way for them to meet other residents and mix with them.
The staff are always very helpful and are very cheerful.
Then on the afternoon, they had a mad hatters tea party, where all the residents had the chance to sit and have tea and cake together.

How likely would you be to recommend Highcliffe Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very competent and helpful staff even though they are working under stressful conditions.

How likely would you be to recommend Highcliffe Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This home is exceptionally good.
The staff are very good and the food is pretty good.
The only issue is with the laundry arrangements and mix-ups with clothing where items go missing or end up with the wrong resident.

How likely would you be to recommend Highcliffe Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I don't usually have any problems but I can speak to staff if I have any concerns and they are dealt with immediately.

How likely would you be to recommend Highcliffe Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff and facilities are really good. They have flagged up things other staff in an extra care scheme overlooked. We would trust my aunty with the staff at Highcliffe 100%. Especially with the right medication level being prescribed.

How likely would you be to recommend Highcliffe Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Although the home is clean and quite modern, the care home staff do not always care!

There has been a number of instances where residents have pressed the buzzer for help and the staff haven't made an effort to go to the resident in a timely manner. When asked why they haven't gone they have responded with, 'it's handover we are busy' or 'I'm making cups of tea'.

If the care staff don't respond to buzzers why have them.

My grandmother told me hers was broken. It wasn't broken, they simply didn't respond to it.

How likely would you be to recommend Highcliffe Care Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Very Poor

Staff always give you a warm welcome and a cup of tea when you go in for a visit.
My father seems to be happy enough and cared for.

How likely would you be to recommend Highcliffe Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Impressed with overall cleanliness and quality of meals. Some missing with missing laundry.
The majority of care staff are very pleasant and approachable. I now know who to ask to "get a job done".
Communication between shift changes can be frustrating. Management are very approachable and always willing to listen.
Activity coordinators offer a wide range of activities with no pressure on residents to take part.
The "handyman" is a star, has a great rapport with my father and brightens his day.

How likely would you be to recommend Highcliffe Care Home? Don't know

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I feel my main concern are the lack of activities outside the home i.e. outings etc. In my mother's case, I find her mood picks up if she has had an outing. Other than that she finds very little of interest in the care home. I have approached management regarding this.

How likely would you be to recommend Highcliffe Care Home? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Very Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Care home given a festive feel, range of appropriate activities leading up to Christmas, including Christmas fair, pantomime for residents. Dining area on Christmas day beautifully decorated. Christmas dinner very good. All staff on duty worked extremely hard over the festive period.

How likely would you be to recommend Highcliffe Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submit a Review for Highcliffe Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Highcliffe Care Home