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- Highcliffe Care Home - Avery Healthcare

Highcliffe was prepared to go the extra mileRobert G(Nephew of Resident/Service User)



Highcliffe was prepared to go the extra mileRobert G(Nephew of Resident/Service User)



Highcliffe Care Home, located just a short distance from the Fulwell Quarry Nature Reserve and not far from the sea, provides residential, respite and dementia care.
The home features a bright and homely design, with spacious bedrooms with en-suite washrooms for residents to feel at home. Meanwhile, the lounges are inviting spaces for social activities or quiet moments, while the garden offers a delightful spot for various activities or enjoying...
Highcliffe Care Home, located just a short distance from the Fulwell Quarry Nature Reserve and not far from the sea, provides residential, respite and dementia care.
The home features a bright and homely design, with spacious bedrooms with en-suite washrooms for residents to feel at home. Meanwhile, the lounges are inviting spaces for social activities or quiet moments, while the garden offers a delightful spot for various activities or enjoying a warm cup of tea. Abundant seating, a gazebo and raised beds filled with plants cater to residents with a passion for gardening. The home also features a hair salon, cinema room, café, and other prestigious amenities.
If you'd like to find out more about Highcliffe Care Home, virtual tours through video media are available and in-person visits can also be arranged.
Care Provided by Highcliffe Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Highcliffe Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Highcliffe Care Home - Avery Healthcare for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Stacey Lennon (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Open 24 hours
Parking
- Parking freely available
Highcliffe Care Home - Avery Healthcare Reviews (82)
Highcliffe Care Home - Avery Healthcare has a Review Score of 9.3 (9.290) out of 10, based on 9 reviews in the last 2 years.
Over all time Highcliffe Care Home - Avery Healthcare has 82 reviews.
My father in law spent time here when he eventually could not look after himself. His experience while here meant when my parents needed care I had no hesitation choosing Highcliffe.
I feel they are well cared for with...
My father in law spent time here when he eventually could not look after himself. His experience while here meant when my parents needed care I had no hesitation choosing Highcliffe.
I feel they are well cared for with activities suited to their condition.
I am always kept well informed of their health and wellbeing.
A purpose built care home I would recommend to anyone.
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am pleased to hear about your confidence in choosing Highcliffe and that the team keep you well updated on your loved ones health and wellbeing, I will be sure to share this with the team, and...
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am pleased to hear about your confidence in choosing Highcliffe and that the team keep you well updated on your loved ones health and wellbeing, I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team. (Name: Stacey Lennon Email: stacey.lennon@averyhealthcare.co.uk Position: Home Manager)
All the staff are helpful, pleasant and go the whole mile to assist me and my family.
The Highcliffe Care Home is warm, welcoming and looks after everyone
Rooms are clean and comfortable and very clean
All the staff are helpful, pleasant and go the whole mile to assist me and my family.
The Highcliffe Care Home is warm, welcoming and looks after everyone
Rooms are clean and comfortable and very clean
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am pleased to hear the staff are helpful especially that you feel they go the whole mile! I'm glad you feel warm and welcome that is the service we aim to provide to you and your loved one. I...
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am pleased to hear the staff are helpful especially that you feel they go the whole mile! I'm glad you feel warm and welcome that is the service we aim to provide to you and your loved one. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
I would like to thank all the staff for looking after my brother at all times.
Thank you very much
Kenneth
I would like to thank all the staff for looking after my brother at all times.
Thank you very much
Kenneth
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am pleased to hear the staff have supported yourself and your brother. Your brother is a pleasure to have at Highcliffe, I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
My mother has settled, but took time, enjoying it now, and gets on with the staff, which are all excellent.
My mother has settled, but took time, enjoying it now, and gets on with the staff, which are all excellent.
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear your mum settled in so well with us, I'm also glad you feel the staff are excellent, I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
As I have only arrived here recently, I had a lovely, warm welcome, plus the care home has a friendly environment, where the staff are kind and helpful. It is very peaceful and I enjoy looking out of my window and enjoying the garden views.
As I have only arrived here recently, I had a lovely, warm welcome, plus the care home has a friendly environment, where the staff are kind and helpful. It is very peaceful and I enjoy looking out of my window and enjoying the garden views.
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear you have experienced a warm and friendly welcome! I am also glad you enjoy your view, if you have requests to improve the view I would love to hear those too! I will be sure to...
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear you have experienced a warm and friendly welcome! I am also glad you enjoy your view, if you have requests to improve the view I would love to hear those too! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
All staff are second to none, and I am very grateful for how they have helped my dad settle. It helps us as a family. Thank you.
All staff are second to none, and I am very grateful for how they have helped my dad settle. It helps us as a family. Thank you.
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear your father has settled in so well with us, I'm also glad we have been able to support you all as a family! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
We were saddened to have to move Dad into care after a fall in 2023, and it was a tough decision we had to make as a family. How do we choose? He had been self-dependent until the age of 93.
When we visited the home for the first time,...
We were saddened to have to move Dad into care after a fall in 2023, and it was a tough decision we had to make as a family. How do we choose? He had been self-dependent until the age of 93.
When we visited the home for the first time, it had a warm and homely feel, which was confirmed once we moved Dad in.
I recommend Highcliffe to anyone thinking about doing the same.Why?
The staff are always lovely.
They made Dad feel really special.
The activities are great for those who want to participate, and they include many external trips.
It is always immaculate in all areas.
Like all things in life, we had a few teething problems initially, but once they understood Dad and he was settled, as a family, we could all sleep peacefully in our beds, knowing he was safe.
Dad passed in January, and all I can say is thank you to everyone for making Dad's last few years as comfortable and safe as they could be.
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team made your father feel special we try our best to ensure we provide person centred care! I'm also glad we made your family feel reassured as we understand how hard it...
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team made your father feel special we try our best to ensure we provide person centred care! I'm also glad we made your family feel reassured as we understand how hard it is for families to have their parent in care. Your father is a miss to the Highcliffe 'family', such a lovely gentleman and a pleasure to care for. We also value your recommendation to others regarding potential stays with us here at Highcliffe! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
My dad stayed at Highcliffe for two weeks respite. We were very impressed with the first visit my wife and I made (following a recommendation) with the compassion and care shown, referring to a possible stay. We went back the next day with Dad and soon made the decision that Highcliffe would be...
We would have no hesitation in recommending Highcliffe Care Home!
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team have shown compassion and care to you and your loved one. We also value your recommendation to others regarding potential stays with us here at Highcliffe! I will be...
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team have shown compassion and care to you and your loved one. We also value your recommendation to others regarding potential stays with us here at Highcliffe! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
Highcliffe Care Home is a hugely supportive, caring and kind place to be. The staff are welcoming, provide updates as and when and clearly show a genuine interest in and caring for all residents. It's reassuring for me and my family to know that our mother and grandmother is cared for in such a...
Highcliffe Care Home is a hugely supportive, caring and kind place to be. The staff are welcoming, provide updates as and when and clearly show a genuine interest in and caring for all residents. It's reassuring for me and my family to know that our mother and grandmother is cared for in such a positive and caring way. So very grateful for all that takes place at Highcliffe, cleaners, carers, managers, activities and catering etc. Thank you.
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team are caring, kind and supportive. As a company we value these traits! I am also pleased the team have provided you with reassurance regarding you loved one. I will be...
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team are caring, kind and supportive. As a company we value these traits! I am also pleased the team have provided you with reassurance regarding you loved one. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
the staff here are excellent, very friendly and very helpful I would highly recommend this care home to anyone.
Thanks again.
the staff here are excellent, very friendly and very helpful I would highly recommend this care home to anyone.
Thanks again.
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team are helpful and friendly when you visit ensuring you have a positive experience. Thank you for your recommendation to others it means a lot to us here at Highcliffe! I...
Thank you so much for taking the time to share your feedback of the care home at Highcliffe Care Centre. I am glad to hear the team are helpful and friendly when you visit ensuring you have a positive experience. Thank you for your recommendation to others it means a lot to us here at Highcliffe! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
This is a lovely, warm, caring place. Always there to help at any time. My husband has settled very well thanks to the care and lovely support of all members of staff. This gives me so much comfort and peace of mind and everyone is treated with utmost respect. Thank you all so much.
This is a lovely, warm, caring place. Always there to help at any time. My husband has settled very well thanks to the care and lovely support of all members of staff. This gives me so much comfort and peace of mind and everyone is treated with utmost respect. Thank you all so much.
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. I am glad to hear you have experienced a warm and caring welcome at Highcliffe and that your husband has settled well. It is also lovely to hear that we have been able to provide you with reassurance...
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. I am glad to hear you have experienced a warm and caring welcome at Highcliffe and that your husband has settled well. It is also lovely to hear that we have been able to provide you with reassurance and peace of mind as we understand having a loved one requiring care can be hard for loved ones and families involved. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
Our dad has only been in Highcliffe for six days but our experience of the care provided is absolutely amazing. The staff are great, very caring, Nothing is a problem for them. Dad thinks he is in a hotel. The care has been second to none, We are extremely happy with his care as a family.
Our dad has only been in Highcliffe for six days but our experience of the care provided is absolutely amazing. The staff are great, very caring, Nothing is a problem for them. Dad thinks he is in a hotel. The care has been second to none, We are extremely happy with his care as a family.
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. It is so amazing to hear how caring and amazing the team are. This means an awful lot to all of us here at Highcliffe. It is also a pleasure to know your dad is enjoying his time here! I will be sure...
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. It is so amazing to hear how caring and amazing the team are. This means an awful lot to all of us here at Highcliffe. It is also a pleasure to know your dad is enjoying his time here! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
Father was admitted 27/2 for a 17 day stay. Showered once. Clothes not changed daily, looked dirty each visit. "Fell from bed," not notified - spoke to deputy twice giving concerns - asked for Father to be showered day of leave - ignored - pad still in situ from night before - as per same clothes....
Never saw the manager during my visits - shocking.
Thank you for taking the time to provide feedback. We apologise for the experience you had at Highcliffe Care Home, it is not the service we wish to provide. I would welcome the opportunity to discuss the concerns you have raised and to investigate the issues further. Please do contact the home and ask to speak to me.
Not happy with the previous care home my mam was in, we got her a place at Highcliffe, I can honestly say what a massive difference, it's lovely and clean, the rooms are lovely, soon as you walk in its got a lovely homely feel, all the staff are very nice, doesn't matter what time of day or night...
Not happy with the previous care home my mam was in, we got her a place at Highcliffe, I can honestly say what a massive difference, it's lovely and clean, the rooms are lovely, soon as you walk in its got a lovely homely feel, all the staff are very nice, doesn't matter what time of day or night you go, the staff are always interacting with the residents. If ever I've had concerns the care staff are quick to respond back, they listen to your concerns, nothing is too much trouble for them, the cleanliness is spot on, I've got no worries or concerns with my mam being in Highcliffe, would highly recommend, everything about Highcliffe is spot on, the carers do a brilliant job.
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. It is so amazing to hear how helpful and responsive the staff are. This will mean an awful lot to all of the team here at Highcliffe. It is also always nice to hear the word HOMELY as this is an...
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. It is so amazing to hear how helpful and responsive the staff are. This will mean an awful lot to all of the team here at Highcliffe. It is also always nice to hear the word HOMELY as this is an environment we aim to provide! I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
Mam came to Highcliffe in December after being in hospital having had several falls at home. It was a very difficult time for us all but the staff reassured us that it was the right decision and now we are so happy we chose Highcliffe. The staff are amazing. They are very caring and respectful to...
Mam came to Highcliffe in December after being in hospital having had several falls at home. It was a very difficult time for us all but the staff reassured us that it was the right decision and now we are so happy we chose Highcliffe. The staff are amazing. They are very caring and respectful to Mam and all of our family. Thank you for caring so much about Mam.
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. The team value your relationship and mam's as part of the family! It is so refreshing to hear how respectful/caring and reassuring the team are. This will mean an awful lot to all of the team here at...
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. The team value your relationship and mam's as part of the family! It is so refreshing to hear how respectful/caring and reassuring the team are. This will mean an awful lot to all of the team here at Highcliffe. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
When my mother needed care, Highcliffe Care Home was recommended to me by a friend whose relation was a resident. The staff were very welcoming and supportive at a difficult time adapting to the situation. We were offered the option of several different rooms, all of which were sizable and...
When my mother needed care, Highcliffe Care Home was recommended to me by a friend whose relation was a resident. The staff were very welcoming and supportive at a difficult time adapting to the situation. We were offered the option of several different rooms, all of which were sizable and pleasant. The times my mother needed assurance in her new surroundings and the different medical needs were handled with kindness and support by all the staff and any medical issues attended to promptly, interacting with the necessary medics. Activities and a resident hairdresser are provided for those wishing to participate. Overall, at the present time, I would not hesitate to recommend Highcliffe to someone who needed care and support.
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! This will mean an awful lot to all of the team here at Highcliffe. It is lovely to hear staff are...
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! This will mean an awful lot to all of the team here at Highcliffe. It is lovely to hear staff are responsive/efficient towards your mother's needs. It is wonderful that you would also recommend Highcliffe to others. Warmest regards, Highcliffe Care team.
Mam had to go into a care home following her discharge from hospital. I looked at a few places and there and chose Highcliffe for various reasons. The staff are fantastic, the activities are amazing and the building is very comfortable. As a family we have been made very welcome, it was a great...
Mam had to go into a care home following her discharge from hospital. I looked at a few places and there and chose Highcliffe for various reasons. The staff are fantastic, the activities are amazing and the building is very comfortable. As a family we have been made very welcome, it was a great decision.
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. This will mean an awful lot to all of the team here at Highcliffe. It is great to hear you are happy with your decision to choose Highcliffe for your loved one. We do like to focus efforts on...
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre. This will mean an awful lot to all of the team here at Highcliffe. It is great to hear you are happy with your decision to choose Highcliffe for your loved one. We do like to focus efforts on activities to ensure our residents lives are enriched as much as possible. It is also very important to us that we create a welcoming and comfortable environment for all who reside here and visit. We appreciate your feedback. Warmest regards, Highcliffe Care team.
I always feel welcome and the professionalism of every member of staff is to be commended. Staff are always on hand to chat with to and are more than helpful and friendly. The catering staff go above and beyond. The activities team are so on the job, there is never a dull moment, they eat fill...
I always feel welcome and the professionalism of every member of staff is to be commended. Staff are always on hand to chat with to and are more than helpful and friendly. The catering staff go above and beyond. The activities team are so on the job, there is never a dull moment, they eat fill everyone day. I can't praise everyone enough. Just fabulous.
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! This will mean an awful lot to all of the team here at Highcliffe. It is so refreshing to hear the team remain...
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! This will mean an awful lot to all of the team here at Highcliffe. It is so refreshing to hear the team remain professional, friendly and helpful! We do like to go above and beyond as far as we can and also pride ourselves on making an enriched environment for our residents! Warmest regards, Highcliffe Care team.
Staff have been extremely helpful and caring towards my relation these last few months. As she has been in and out of hospital, they have always welcomed her back with open arms. l and my family appreciate everything that they do.
Staff have been extremely helpful and caring towards my relation these last few months. As she has been in and out of hospital, they have always welcomed her back with open arms. l and my family appreciate everything that they do.
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! It is so refreshing to hear she was welcomed back with open arms. This will mean an awful lot to all of the team...
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. The team value your relationship as part of the family! It is so refreshing to hear she was welcomed back with open arms. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person, and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team, and I know they will find this motivational. Warmest regards, Highcliffe Care team.
Due to unexpected circumstances, we needed to place my aunt into a care home immediately. Of three possible placements only Highcliffe was prepared to go the extra mile in assessing and completing paperwork to allow my aunt a safe place to stay that same day. (They did paperwork in one afternoon.)...
Due to unexpected circumstances, we needed to place my aunt into a care home immediately. Of three possible placements only Highcliffe was prepared to go the extra mile in assessing and completing paperwork to allow my aunt a safe place to stay that same day. (They did paperwork in one afternoon.) The staff are very professional, caring and made a real effort to make my aunt welcome. The building is clean and tidy, the food is good and the general atmosphere is pleasant.
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right...
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Highcliffe Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Highcliffe Care Home - Avery Healthcare.
Meet the Team (7)

I started my career within Avery (Highcliffe) in 2015. I have progressed from care assistant to my recent promotion as the Home Manager. During my 3...
I started my career within Avery (Highcliffe) in 2015. I have progressed from care assistant to my recent promotion as the Home Manager. During my 3 years in management and leadership roles within health care, I have adopted a flexible democratic leadership approach utilising a range of skills to get the best from the team.
I encourage a supportive, open culture in which we learn and grow together this will aid the delivery of exceptional care.I hold a Level 5 Diploma in management and leadership for health and social care along with qualifications in dementia care.
Highcliffe takes pride in delivering good standards of care, and we work hard to ensure we also promote a culture of #onefamily that not only enriches the lives of those in our care through our approach to well-being but also the staff here at Highcliffe.
Our team has strong values around dignity in care, who commit to being champions, and the whole team is involved in ensuring excellent outcomes for those in our care.
I believe laughter is the best medicine and enjoy an environment full of giggles, singing and enjoyment at Highcliffe. I look forward to welcoming you to our community.

Lauren started her career at Highcliffe as a receptionist. She then progressed onto the care side, progressing her skills and knowledge, gaining a...
Lauren started her career at Highcliffe as a receptionist. She then progressed onto the care side, progressing her skills and knowledge, gaining a well-deserved promotion to Deputy Manager
Lauren works strongly alongside the Manager, ensuring exceptional care standards are upheld in the care home. Lauren prioritises resident wellbeing, always making them laugh and enjoy day-to-day life. She is first in the line to provide support to all, ensuring residents' lives are enriched.
She says, 'Working here, there is never a dull moment, but you can tell there is genuine care here, proud to be a part of the team'

Pat is the head chef at Highcliffe she proudly leads the culinary team through success.
Throughout her time at Highcliffe, Pat alongside her...
Pat is the head chef at Highcliffe she proudly leads the culinary team through success.
Throughout her time at Highcliffe, Pat alongside her culinary team has upheld an exceptional standard in our home dining and culinary experience, upholding 5 stars with the food standards agency.
Pat is always keen to meet new families and loved ones, to ensure personalised dining is in place from moving in.
She says "I love producing home cooked meals, providing residents with nutritious meals of their personal preferences and the smiles its brings. Residents enjoying my cooking is the best part of my job!"

Hannah started her career as a care assistant at Highcliffe. Katie developed a strong desire for learning and promoting a high standard of care...
Hannah started her career as a care assistant at Highcliffe. Katie developed a strong desire for learning and promoting a high standard of care delivery to those in our care. She developed her skills and knowledge, not only gaining her qualifications in health and social care but also being promoted to Team Leader.
Hannah takes pride in building and maintaining relationships not only with those in our care but also with visiting professionals and residents’ loved ones.
She says, "Working at Highcliffe, I have learnt so much, my favourite part of my job is advocating for residents' wellbeing to ensure they live a full and happy life'.

Gillian started out as a Housekeeper and, due to her continued dedicated hard work, has progressed to Head Housekeeper. She is passionate, and her...
Gillian started out as a Housekeeper and, due to her continued dedicated hard work, has progressed to Head Housekeeper. She is passionate, and her attention to detail is second to none; this is evident particularly in our showrooms. She and her team take particular care in creating a welcoming feel for those potentially moving into our care.
Gillian and her dedicated team do a fantastic job of keeping the home always looking beautiful, making sure the residents live in a clean and luxurious environment that residents can take pride in and feel at home!
She says, "I love my job. Making sure the residents' environment is at a high standard is most important to my team and me.

Emma is the home's administrator.
Her role involves all the back-office administration, including financial invoicing and data input for the home.
She enjoys interacting daily with our residents and family members.

I could not be in a more rewarding job; having fun is part of...
My name is Gillian, and I am a Well-being and Activity Coordinator here at Highcliffe.I could not be in a more rewarding job; having fun is part of my role.
Every day, making residents and staff smile while looking after their wellbeing is what I do when I am not planning events and trips out.
Frequently Asked Questions about Highcliffe Care Home - Avery Healthcare
How much does Highcliffe Care Home - Avery Healthcare cost?
The care home lists weekly fees per person from £1,000 for residential care (respite from £1,000) and from £1,100 for residential dementia care (respite from £1,100). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Highcliffe Care Home - Avery Healthcare registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highcliffe Care Home - Avery Healthcare have?
There are 60 Single Rooms.
What are the Facilities & Services at Highcliffe Care Home - Avery Healthcare?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highcliffe Care Home - Avery Healthcare to the centre of Sunderland?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
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