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- Highcliffe Care Home - Avery Healthcare

Highcliffe was prepared to go the extra mileRobert G(Nephew of Resident/Service User)



Highcliffe was prepared to go the extra mileRobert G(Nephew of Resident/Service User)



Highcliffe Care Home, located just a short distance from the Fulwell Quarry Nature Reserve and not far from the sea, provides residential, respite and dementia care.
The home features a bright and homely design, with spacious bedrooms with en-suite washrooms for residents to feel at home. Meanwhile, the lounges are inviting spaces for social activities or quiet moments, while the garden offers a delightful spot for various activities or enjoying...
Care Provided by Highcliffe Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Highcliffe Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Highcliffe Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Stacey Lennon(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Open 24 hours
Parking
- Parking freely available
Highcliffe Care Home - Avery Healthcare Reviews (81)
Highcliffe Care Home - Avery Healthcare has a Review Score of 9.3 (9.320) out of 10, based on 9 reviews in the last 2 years.
Over all time Highcliffe Care Home - Avery Healthcare has 81 reviews.
The care they give my mother is outstanding.
Facilities are also very good.
Excellent staff. Nothing is too much trouble. They genuinely care and respect my father.
Due to the COVID-19 outbreak, I have been unable to visit my mother due to the care home being closed to visitors since 16th March. However, the staff have done everything possible to make sure the residents are kept safe and well. They also involved the residents in activities every day to keep their morale up. We have been kept informed by FaceBook and video calls every week. It was Mam's 99th Birthday and the staff helped mam open cards and presents. She was delighted when they gave her a lovely birthday cake. They sent me a video of Mam blowing her candles out. We also saw Mama through the coffee shop window.
The care and love given by the staff at Highcliffe Care Home to the residents is exceptional and this is the main reason why I feel so settled that Mam is being well looked after. She is extremely happy here.
I can't begin to explain how wonderful Highcliffe Care Home is. The staff are fabulous, always! They care for Mam as if she was their own family member. I am so lucky that Mam is here.
The staff are so helpful, approachable also friendly. They go far and beyond for the care of the residents, keeping all residents happy. There is never a dull moment as they sing, dance, pamper, play bingo, and the list goes on. Amazing care and support for my mother; she is well fed and watered, also clean and showered every day. All her clothes are hew own and named, so they are not mixed up. Clean beds and carpets - everything is immaculate. This home doesn't smell at all. Simply the best for my mam and residents. Staff have been amazing through covid-19, allowed people to see relatives through the window, safe distance.
A very good care home, Mam well looked after.
Excellent care. Staff second to none, so helpful and caring. Nothing too much trouble. Always clean, bright and no smells. Lovely given the chance to visit Mom in the garden. All sanitising steps are taken. Wish Dad, who is an EMI resident could stay at this home.
Highcliffe is an excellent home from home for my mam. She has everything she needs. Staff are kind and considerate, compassionate and understanding of mam's needs and mental health special requirements. The building is always clean and tidy, and the food is plentiful.
The positive change in my grans physical and emotional well-being has been unbelievable. I 100% put this down to the staff and facilities at Highcliffe Care Home. We can' thank you enough!
The service my mam received is excellent. Well looked after and it's home from home. The staff are all lovely and can't do enough for my mam.
I have always found the staff to be very friendly and helpful.
I visited the home to see a family friend and was greeted with smiles and laughter. I see staff taking time out of their day to sit and interact with the residents. This was during meal times and the food was well presented and looked beautiful. Rooms are well looked after and staff can't do enough for residents and visitors.
The home itself is kept immaculate and the staff are brilliant with all the residents.
The effort they go to to keep them entertained is fabulous.
I have already recommended the home to others and will continue to as I can't fault it in any way.
Very vibrant staff and residents.
Lots of laughter going on. Staff very interactive with residents.
Nothing too much trouble.
Refreshments given to visitors.
Clean environment, wonderful atmosphere.
Very good environment.
Had a couple of queries with staff about my mother's medication. A tablet in Mam's juice, a tablet up her sleeve and a spacer has not been able to be found for the inhaler.
The staff are very professional and polite plus they know their job.
Good food, plenty of activities for my mother in law.
Excellent customer service.
An overall professional approach and service to those who received support from it.
I have mixed in with a lot of other residents. I get on great with the staff as well, they are always there to assist to all your needs and to sit and chat to you when you need someone else to talk to.
The staff are all friendly and always at hand to attend to residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Highcliffe Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (7)

I started my career within Avery (Highcliffe) in 2015. I have progressed from care assistant to my recent promotion as the Home Manager. During my 3 years in management and leadership roles within health care, I have adopted a flexible democratic leadership approach utilising a range of skills to get the best from the team.
I encourage a supportive, open culture in which we learn and grow together this will aid the delivery of exceptional care.I hold a Level 5 Diploma in management and leadership for health and social care along with qualifications in dementia care.
Highcliffe takes pride in delivering good standards of care, and we work hard to ensure we also promote a culture of #onefamily that not only enriches the lives of those in our care through our approach to well-being but also the staff here at Highcliffe.
Our team has strong values around dignity in care, who commit to being champions, and the whole team is involved in ensuring excellent outcomes for those in our care.
I believe laughter is the best medicine and enjoy an environment full of giggles, singing and enjoyment at Highcliffe. I look forward to welcoming you to our community.

Lauren started her career at Highcliffe as a receptionist. She then progressed onto the care side, progressing her skills and knowledge, gaining a well-deserved promotion to Deputy Manager
Lauren works strongly alongside the Manager, ensuring exceptional care standards are upheld in the care home. Lauren prioritises resident wellbeing, always making them laugh and enjoy day-to-day life. She is first in the line to provide support to all, ensuring residents' lives are enriched.
She says, 'Working here, there is never a dull moment, but you can tell there is genuine care here, proud to be a part of the team'

Pat is the head chef at Highcliffe she proudly leads the culinary team through success.
Throughout her time at Highcliffe, Pat alongside her culinary team has upheld an exceptional standard in our home dining and culinary experience, upholding 5 stars with the food standards agency.
Pat is always keen to meet new families and loved ones, to ensure personalised dining is in place from moving in.
She says "I love producing home cooked meals, providing residents with nutritious meals of their personal preferences and the smiles its brings. Residents enjoying my cooking is the best part of my job!"

Hannah started her career as a care assistant at Highcliffe. Katie developed a strong desire for learning and promoting a high standard of care delivery to those in our care. She developed her skills and knowledge, not only gaining her qualifications in health and social care but also being promoted to Team Leader.
Hannah takes pride in building and maintaining relationships not only with those in our care but also with visiting professionals and residents’ loved ones.
She says, "Working at Highcliffe, I have learnt so much, my favourite part of my job is advocating for residents' wellbeing to ensure they live a full and happy life'.

Gillian started out as a Housekeeper and, due to her continued dedicated hard work, has progressed to Head Housekeeper. She is passionate, and her attention to detail is second to none; this is evident particularly in our showrooms. She and her team take particular care in creating a welcoming feel for those potentially moving into our care.
Gillian and her dedicated team do a fantastic job of keeping the home always looking beautiful, making sure the residents live in a clean and luxurious environment that residents can take pride in and feel at home!
She says, "I love my job. Making sure the residents' environment is at a high standard is most important to my team and me.

Emma is the home's administrator.
Her role involves all the back-office administration, including financial invoicing and data input for the home.
She enjoys interacting daily with our residents and family members.

I could not be in a more rewarding job; having fun is part of my role.
Every day, making residents and staff smile while looking after their wellbeing is what I do when I am not planning events and trips out.
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