Highcliffe was prepared to go the extra mileRobert G(Nephew of Resident/Service User)
Highcliffe was prepared to go the extra mileRobert G(Nephew of Resident/Service User)
Highcliffe Care Home, located just a short distance from the Fulwell Quarry Nature Reserve and not far from the sea, provides residential, respite and dementia care.
The home features a bright and homely design, with spacious bedrooms with en-suite washrooms for residents to feel at home. Meanwhile, the lounges are inviting spaces for social activities or quiet moments, while the garden offers a delightful spot for various activities or enjoying...
Highcliffe Care Home, located just a short distance from the Fulwell Quarry Nature Reserve and not far from the sea, provides residential, respite and dementia care.
The home features a bright and homely design, with spacious bedrooms with en-suite washrooms for residents to feel at home. Meanwhile, the lounges are inviting spaces for social activities or quiet moments, while the garden offers a delightful spot for various activities or enjoying a warm cup of tea. Abundant seating, a gazebo and raised beds filled with plants cater to residents with a passion for gardening. The home also features a hair salon, cinema room, café, and other prestigious amenities.
If you'd like to find out more about Highcliffe Care Home, virtual tours through video media are available and in-person visits can also be arranged.
Contact Highcliffe Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Highcliffe Care Home - Avery Healthcare for full pricing details and T&Cs.
Highcliffe Care Home - Avery Healthcare has a Review Score of 9.2 (9.159) out of 10, based on 8 reviews in the last 2 years.
Over all time Highcliffe Care Home - Avery Healthcare has 81 reviews.
I find the care home to be very expensive, especially the food.
I can request other meals but feel this is not really a good thing.
The carers do a good job but it appears to be a short-staffed facility, particularly when needing help with toileting.
I find the care home to be very expensive, especially the food.
I can request other meals but feel this is not really a good thing.
The carers do a good job but it appears to be a short-staffed facility, particularly when needing help with toileting.
My dad was a very private and quiet man and then the dementia took hold and changed his life and his family's life. We had no choice but to find a care home for him. We looked for a very high standard with caring staff that would look after him the way we did for 6 years. We were extremely pleased...
My dad was a very private and quiet man and then the dementia took hold and changed his life and his family's life. We had no choice but to find a care home for him. We looked for a very high standard with caring staff that would look after him the way we did for 6 years. We were extremely pleased with Highcliffe and all the staff.
Carers and everyone is included in this review.
Carers and everyone is included in this review.
After visiting lots of care homes in the Sunderland area, we found Highcliffe was by far the best. Everything is first class and now that my sister has settled she is very happy with everything, especially the staff's attitude and kindness is second to none. The home has a specially warm atmosphere.
After visiting lots of care homes in the Sunderland area, we found Highcliffe was by far the best. Everything is first class and now that my sister has settled she is very happy with everything, especially the staff's attitude and kindness is second to none. The home has a specially warm atmosphere.
Highcliffe is a wonderful care facility. The staff are fantastic. My sister took a while to settle in but they were constantly reassuring her. She is now so settled. The home and facilities are second to none and it is so good to know she is getting the care she needs. We can rest easy knowing she...
Highcliffe is a wonderful care facility. The staff are fantastic. My sister took a while to settle in but they were constantly reassuring her. She is now so settled. The home and facilities are second to none and it is so good to know she is getting the care she needs. We can rest easy knowing she is safe and happy. Well done all the staff. Thank you all.
Simply the best.
Simply the best.
My stay at Highcliffe was amazing, the staff were more than helpful, they saw to all my needs. They are all hard working and very caring. The food was great, if there was anything you didn't like they would get an alternative. Many thanks to everybody.
My stay at Highcliffe was amazing, the staff were more than helpful, they saw to all my needs. They are all hard working and very caring. The food was great, if there was anything you didn't like they would get an alternative. Many thanks to everybody.
Excellent care home. Staff are brilliant with the residents, always friendly and have time for them. Food is lovely and always have brilliant entertainment for the residence. It’s like a five-star hotel. Always clean. Would recommend to anyone.
Excellent care home. Staff are brilliant with the residents, always friendly and have time for them. Food is lovely and always have brilliant entertainment for the residence. It’s like a five-star hotel. Always clean. Would recommend to anyone.
My brother and I consider we are very fortunate to have found Highcliffe. Our...
We are constantly kept informed of her well-being by the seniors in charge and any problems discussed and sorted. I ring her each Sunday afternoon and we go down 'Memory Lane'. The staff are so cheerful and welcoming. She has been encouraged to enter into activities and a splendid party was given for her 104th birthday. Having lived on her own for over 50 years this is a wonderful end to her life.
Most of the staff are very helpful and nice. Would like more outside activities and visits. More help needed at mealtimes. A lot of residents leave food as can't manage a knife and fork - need assistance cutting food up.
Most of the staff are very helpful and nice. Would like more outside activities and visits. More help needed at mealtimes. A lot of residents leave food as can't manage a knife and fork - need assistance cutting food up.
I think...
I can absolutely recommend it to all (and I do as often as possible).
Well done Highcliffe, once again!
Well done Highcliffe, once again!
Very competent and helpful staff even though they are working under stressful conditions.
Very competent and helpful staff even though they are working under stressful conditions.
The only issue is with the laundry arrangements and mix-ups with clothing where items go missing or end up with the wrong resident.
The only issue is with the laundry arrangements and mix-ups with clothing where items go missing or end up with the wrong resident.
I don't usually have any problems but I can speak to staff if I have any concerns and they are dealt with immediately.
I don't usually have any problems but I can speak to staff if I have any concerns and they are dealt with immediately.
Although the home is clean and quite modern, the care home staff do not always care!
There has been a number of instances where residents have pressed the buzzer for help and the staff haven't made an effort to go to the resident in a timely manner. When asked why they haven't gone they have...
Although the home is clean and quite modern, the care home staff do not always care!
There has been a number of instances where residents have pressed the buzzer for help and the staff haven't made an effort to go to the resident in a timely manner. When asked why they haven't gone they have responded with, 'it's handover we are busy' or 'I'm making cups of tea'.
If the care staff don't respond to buzzers why have them.
My grandmother told me hers was broken. It wasn't broken, they simply didn't respond to it.
The staff and facilities are really good. They have flagged up things other staff in an extra care scheme overlooked. We would trust my aunty with the staff at Highcliffe 100%. Especially with the right medication level being prescribed.
The staff and facilities are really good. They have flagged up things other staff in an extra care scheme overlooked. We would trust my aunty with the staff at Highcliffe 100%. Especially with the right medication level being prescribed.
My father seems to be happy enough and cared for.
My father seems to be happy enough and cared for.
Communication between shift changes can be frustrating. Management are very approachable and always...
The "handyman" is a star, has a great rapport with my father and brightens his day.
Care home given a festive feel, range of appropriate activities leading up to Christmas, including Christmas fair, pantomime for residents. Dining area on Christmas day beautifully decorated. Christmas dinner very good. All staff on duty worked extremely hard over the festive period.
Care home given a festive feel, range of appropriate activities leading up to Christmas, including Christmas fair, pantomime for residents. Dining area on Christmas day beautifully decorated. Christmas dinner very good. All staff on duty worked extremely hard over the festive period.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Highcliffe Care Home - Avery Healthcare.
There are no accreditations posted yet for Highcliffe Care Home - Avery Healthcare.
I started my career within Avery (Highcliffe) in 2015. I have progressed from care assistant to my recent promotion as the Home Manager. During my 3...
I started my career within Avery (Highcliffe) in 2015. I have progressed from care assistant to my recent promotion as the Home Manager. During my 3 years in management and leadership roles within health care, I have adopted a flexible democratic leadership approach utilising a range of skills to get the best from the team.
I encourage a supportive, open culture in which we learn and grow together this will aid the delivery of exceptional care.Our team has strong values around dignity in care, who commit to being champions, and the whole team is involved in ensuring excellent outcomes for those in our care.
I believe laughter is the best medicine and enjoy an environment full of giggles, singing and enjoyment at Highcliffe. I look forward to welcoming you to our community.
Lauren started her career at Highcliffe as a receptionist. She then progressed onto the care side, progressing her skills and knowledge, gaining a...
Lauren started her career at Highcliffe as a receptionist. She then progressed onto the care side, progressing her skills and knowledge, gaining a well-deserved promotion to Deputy Manager
Lauren works strongly alongside the Manager, ensuring exceptional care standards are upheld in the care home. Lauren prioritises resident wellbeing, always making them laugh and enjoy day-to-day life. She is first in the line to provide support to all, ensuring residents' lives are enriched.
She says, 'Working here, there is never a dull moment, but you can tell there is genuine care here, proud to be a part of the team'
Pat is the head chef at Highcliffe she proudly leads the culinary team through success.
Throughout her time at Highcliffe, Pat alongside her...
Pat is the head chef at Highcliffe she proudly leads the culinary team through success.
Throughout her time at Highcliffe, Pat alongside her culinary team has upheld an exceptional standard in our home dining and culinary experience, upholding 5 stars with the food standards agency.
Pat is always keen to meet new families and loved ones, to ensure personalised dining is in place from moving in.
She says "I love producing home cooked meals, providing residents with nutritious meals of their personal preferences and the smiles its brings. Residents enjoying my cooking is the best part of my job!"
Hannah started her career as a care assistant at Highcliffe. Katie developed a strong desire for learning and promoting a high standard of care...
Hannah started her career as a care assistant at Highcliffe. Katie developed a strong desire for learning and promoting a high standard of care delivery to those in our care. She developed her skills and knowledge, not only gaining her qualifications in health and social care but also being promoted to Team Leader.
Hannah takes pride in building and maintaining relationships not only with those in our care but also with visiting professionals and residents’ loved ones.
She says, "Working at Highcliffe, I have learnt so much, my favourite part of my job is advocating for residents' wellbeing to ensure they live a full and happy life'.
Gillian started out as a Housekeeper and, due to her continued dedicated hard work, has progressed to Head Housekeeper. She is passionate, and her...
Gillian started out as a Housekeeper and, due to her continued dedicated hard work, has progressed to Head Housekeeper. She is passionate, and her attention to detail is second to none; this is evident particularly in our showrooms. She and her team take particular care in creating a welcoming feel for those potentially moving into our care.
Gillian and her dedicated team do a fantastic job of keeping the home always looking beautiful, making sure the residents live in a clean and luxurious environment that residents can take pride in and feel at home!
She says, "I love my job. Making sure the residents' environment is at a high standard is most important to my team and me.
Emma is the home's administrator.
Her role involves all the back-office administration, including financial invoicing and data input for the home.
She enjoys interacting daily with our residents and family members.
I could not be in a more rewarding job; having fun is part of...
My name is Gillian, and I am a Well-being and Activity Coordinator here at Highcliffe.I could not be in a more rewarding job; having fun is part of my role.
Every day, making residents and staff smile while looking after their wellbeing is what I do when I am not planning events and trips out.
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