
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.
In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.
By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.
Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.
The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.
Care Provided by Sheraton Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sheraton Court Care Home for full pricing details and T&Cs.
Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Hollie Rhodes (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (20)
Sheraton Court Care Home Reviews (270)
Sheraton Court Care Home has a Review Score of 9.8 (9.801) out of 10, based on 39 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 270 reviews.
The home itself is decorated to a very high standard with very good furniture. We particularly like the lounge, very restful and we like how it has a fire and mantelpiece with comfy chairs. Food is very good. Staff, on the whole, are very good and most seem to go the extra mile. What I think would...
The home itself is decorated to a very high standard with very good furniture. We particularly like the lounge, very restful and we like how it has a fire and mantelpiece with comfy chairs. Food is very good. Staff, on the whole, are very good and most seem to go the extra mile. What I think would be helpful is a board with who wears what uniform, like they do in hospitals. Also, clocks around the building would be helpful, particularly the kind that tell what day it is and whether it's morning or afternoon. I got my mam one for £15- it's a boon as it's difficult for her to track the days. There was plenty of activities before Xmas but there doesn't seem to be a lot going on on a regular basis. I think physical sessions would be good to help with mobility.
I have only had my mother in Sheraton Court for 2 days and it is a fantastic place. We feel so lucky to be able to visit my mother in such a lovely warm, friendly and professional place. We were welcomed on our first day by lovely staff and the manager is a fab person. It feels like I've known her...
My worries and concerns for my mother have disappeared overnight and definitely, I can get on with my life and spend quality time with my mother instead of shopping, cleaning etc. Look forward to my next visit.
I am writing this review to express my delight and relief at finding my mother a care home of such high standard. My mother moved into Sheraton Court at very short notice and the process was made as stress-free and efficiently as possible in such upsetting circumstances. The manager and her staff...
I am writing this review to express my delight and relief at finding my mother a care home of such high standard. My mother moved into Sheraton Court at very short notice and the process was made as stress-free and efficiently as possible in such upsetting circumstances. The manager and her staff showed my mother and all the family nothing but professionalism, courtesy and kindness. My family can all relax now, knowing that our mother will be looked after in a caring and safe environment, in beautiful surroundings. The building throughout is of an exceptional standard and the cleanliness and tasteful decor have exceeded our expectations.
Very pleased with the service and staff. Loves the food and activities available. Trips out are enjoyable and he does not want to leave, very happy here.
Very pleased with the service and staff. Loves the food and activities available. Trips out are enjoyable and he does not want to leave, very happy here.
Husband is well looked after and enjoys staying at Sheraton Court.
Husband is well looked after and enjoys staying at Sheraton Court.
My aunty moved in about 5 weeks ago and settled in very quickly. This happened due to the friendly and caring attitude from the staff and management. She now regards this as her permanent home. From the family point of view, we are confident in her care and well being which makes things more...
My aunty moved in about 5 weeks ago and settled in very quickly. This happened due to the friendly and caring attitude from the staff and management. She now regards this as her permanent home. From the family point of view, we are confident in her care and well being which makes things more relaxed for us.
My mother resides at Sheraton Court. She is very happy, it's a great place, nice staff and she's well looked after. I would recommend it to anyone.
My mother resides at Sheraton Court. She is very happy, it's a great place, nice staff and she's well looked after. I would recommend it to anyone.
Mam's care has been excellent. Nothing seems to be too much trouble.
Mam's care has been excellent. Nothing seems to be too much trouble.
I am very settled. The treatment I am getting at present is what I need and I only have to ask. The home is very pleasant. Staff are very nice and caring and wish I had the patience they have.
I am very settled. The treatment I am getting at present is what I need and I only have to ask. The home is very pleasant. Staff are very nice and caring and wish I had the patience they have.
I'm very happy and if you are happy you will stop. Carers are smashing and I will speak as I find. I feel Sheraton is my home now.
I'm very happy and if you are happy you will stop. Carers are smashing and I will speak as I find. I feel Sheraton is my home now.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2023Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 29 Jan 2026
Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...
- 05 Dec 2025
Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Sheraton Court Care Home.
Accreditations
There are no accreditations posted yet for Sheraton Court Care Home.
Meet the Team (1)

Care Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their...
Introducing Hollie RhodesCare Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”
As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -what an Enhanced Service includes.