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Sheraton Court Care Home

Warren Road, Hartlepool, Cleveland & Teesside TS24 9AH
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Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool

Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...  

Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,416
Residential Dementia CareFrom £1,312From £1,443

Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (20)

Sheraton Court Care Home Reviews (265)

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9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years. Over all time Sheraton Court Care Home has 265 reviews.

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Showing 265 reviews matching selected criteria
Review from Jim F (Resident / Service User) published on 20 July 2017 Submitted via Postal Card
Overall Experience

I love living here. The staff are very good.

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Review from Ian C (Son of Resident) published on 10 July 2017 Submitted via Postal Card
Overall Experience

Care of my mother is excellent as are staff. Always clean and tidy rooms. Brilliant facilities.

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Review from W G (Resident / Service User) published on 24 June 2017 Submitted via Postal Card
Overall Experience
An excellent care home.
Clean, comfortable, excellent food.
Wonderful, caring staff.
Lots of entertainment.

A happy, warm and friendly atmosphere.

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Review from Norma T (Daughter of Resident) published on 22 June 2017 Submitted via Postal Card
Overall Experience
Excellent management that makes sure Sheraton Court is run to a very high standard. Staff are friendly and very approachable from care to cleaning and laundry services.

Thank you all.

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Review from Henry K (Husband of Resident) published on 17 May 2017 Submitted via Postal Card
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I am very satisfied with the care my wife is receiving and would recommend the home to other potential users.

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Review from Albert H (Resident / Service User) published on 17 May 2017 Submitted via Postal Card
Overall Experience

Like it in here and like the carers. Likes his little 'flat' where he always has chocolate and cups of tea.

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Review from N H (Granddaughter of Resident) published on 17 May 2017 Submitted via Postal Card
Overall Experience
The carers have been really good with my granda as he wasn't settled when he first came in.
He wasn't eating or cooperating.

Now he is happy in his new 'flat' and back to his cheerful self.

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Review from Kayleigh H (Granddaughter of Resident) published on 17 May 2017 Submitted via Postal Card
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My granda really likes it in here. We were really nervous about putting him into a home but he has settled in lovely.

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Review from V T (Daughter of Resident) published on 12 May 2017 Submitted via Postal Card
Overall Experience

Sheraton Court is a home from home with activities to suit individual needs, food is variety for every taste at each meal time. Staff go out of their way to help with any problems if day staff can't sort it out the management will. Any problems are sorted asap.

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Review from E B (Resident / Service User) published on 28 April 2017 Submitted via Postal Card
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Excellent.

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Review from Margaret C (Resident / Service User) published on 27 April 2017 Submitted via Postal Card
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The staff here at Sheraton Court are very friendly and helpful. This is my second stay and I would gladly stay again. The food is so tasty and easy for me to eat, as I have a problem chewing and swallowing, but no problem here.

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Review from Diane J (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience
Quite happy with everything.

No complaints.

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Review from Ann H (Sister of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience

Management and staff extremely helpful. Home very clean. Staff make themselves available to answers any questions and concerns and give regular updates on residents.

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Review from F B (Resident / Service User) published on 8 March 2017 Submitted via Postal Card
Overall Experience

Feeling safe and secure is priority at my age (91). The care staff have become my extended family and as such, help and assistance is first class.

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Review from J D (Daughter of Resident) published on 3 March 2017 Submitted via Postal Card
Overall Experience

We came to visit Sheraton Court once we knew mum needed 24-hour care. We were shown around the whole building and the organisation of the home was explained to us. We were immediately impressed by the quality of the individual ensuite rooms and the communal areas. I particularly liked that residents were encouraged to use the dining room for meals and mix well with other people. Staff are kind and considerate and well trained. They work hard to give people the best experience. Food is very good. Not sure of all staff names and roles and how far residents are encouraged in activities. Overall, we are very pleased mum is here.

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Review from P B (Daughter of Resident) published on 28 February 2017 Submitted via Postal Card
Overall Experience

The home itself is decorated to a very high standard with very good furniture. We particularly like the lounge, very restful and we like how it has a fire and mantelpiece with comfy chairs. Food is very good. Staff, on the whole, are very good and most seem to go the extra mile. What I think would be helpful is a board with who wears what uniform, like they do in hospitals. Also, clocks around the building would be helpful, particularly the kind that tell what day it is and whether it's morning or afternoon. I got my mam one for £15- it's a boon as it's difficult for her to track the days. There was plenty of activities before Xmas but there doesn't seem to be a lot going on on a regular basis. I think physical sessions would be good to help with mobility.

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Review from Christine J (Daughter of Resident) published on 20 December 2016 Submitted via Postal Card
Overall Experience
I have only had my mother in Sheraton Court for 2 days and it is a fantastic place. We feel so lucky to be able to visit my mother in such a lovely warm, friendly and professional place. We were welcomed on our first day by lovely staff and the manager is a fab person. It feels like I've known her forever and it's only my second day of visiting. haha!

My worries and concerns for my mother have disappeared overnight and definitely, I can get on with my life and spend quality time with my mother instead of shopping, cleaning etc. Look forward to my next visit.

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Review from Janet L (Daughter of Resident) published on 16 December 2016 Submitted via Postal Card
Overall Experience

I am writing this review to express my delight and relief at finding my mother a care home of such high standard. My mother moved into Sheraton Court at very short notice and the process was made as stress-free and efficiently as possible in such upsetting circumstances. The manager and her staff showed my mother and all the family nothing but professionalism, courtesy and kindness. My family can all relax now, knowing that our mother will be looked after in a caring and safe environment, in beautiful surroundings. The building throughout is of an exceptional standard and the cleanliness and tasteful decor have exceeded our expectations.

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Review from Elizabeth A (Granddaughter of Resident) published on 27 June 2016 Submitted via Postal Card
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Very pleased with the service and staff. Loves the food and activities available. Trips out are enjoyable and he does not want to leave, very happy here.

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Review from Jean H (Wife of Resident) published on 20 June 2016 Submitted via Postal Card
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Husband is well looked after and enjoys staying at Sheraton Court.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 29 Jan 2026

    Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...

  • 05 Dec 2025

    Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Sheraton Court Care Home.

Awards / Recognitions (14)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Sheraton Court Care Home.

Meet the Team (1)

Hollie Rhodes
Hollie RhodesJob Title:Home Manager
Introducing Hollie Rhodes

Care Manager at Sheraton Court, Hartlepool

What does kindness mean to you?

“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”

As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Hollie remarked:

“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”

Outside of work, Hollie enjoys spending time with her partner and children.

If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

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