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Sheraton Court Care Home

Warren Road, Hartlepool, Cleveland & Teesside TS24 9AH
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Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool

Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...  

Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,416
Residential Dementia CareFrom £1,312From £1,443

Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (20)

Sheraton Court Care Home Reviews (265)

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9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years. Over all time Sheraton Court Care Home has 265 reviews.

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Review from S B (Daughter of Resident) published on 21 April 2026 Submitted via Postal Card
Overall Experience

We can't thank all the staff enough, every one from the cleaners right up to the admin staff, they are simply brilliant at what they do, even though they get some challenging situations which I've witnessed, they all come through with a very professional approach, thanks to all.

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Review from Kimberley M (Daughter-in-law of Resident) published on 15 April 2026 Submitted via Website
Overall Experience

Finding the right place for a loved one with dementia is never easy, but Shearton Court has truly become a home for my mother-in-law. Although she struggles with long-term memories, she clearly knows where she belongs and has accepted Shearton Court as her home. That reassurance means everything to us as a family.

She often tells us how safe she feels, how well she is cared for, and how much she enjoys the food. The staff are kind, patient, and genuinely compassionate, and she regularly speaks about how much she likes them. Their support has made a real difference to her quality of life.

What stands out most is that even when we take her out, she asks to be brought "home" for tea because she enjoys it there so much. That simple request says more than anything else-we know she is happy, comfortable, and truly cared for.

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Review from Gillian R (Daughter of Resident) published on 13 April 2026 Submitted via Postal Card
Overall Experience

My mum has been a resident of Sheraton Court for over two years now and we're still very happy with the care, staff are so caring and helpful, always plenty of activities and we're kept informed of any health issues promptly.

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Review from Jo W (Friend of Resident) published on 11 November 2025 Submitted via Postal Card
Overall Experience

In view of our friends care. We have no issues with Sheraton Court at all. The carers are fab with her. Shame there aren't more younger residents. But she is okay with everyone there she is looked after very well. Thanks to the amazing staff.

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Review from J R (Daughter of Resident) published on 7 November 2025 Submitted via Postal Card
Overall Experience

My mum has been a resident for four months and has settled in well. Her room is comfortable and well maintained. The staff are friendly and approachable, and her care is excellent. The food is varied, well cooked and suited to her needs. The activities at the home are many and varied to provide opportunities for residents to mix with other residents and visitors. The overall feeling is positive, cheerful, with friendly and willing staff.

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Review from G M (Daughter of Resident) published on 31 October 2025 Submitted via Postal Card
Overall Experience

Sheraton Court is an amazing care home. My mam has recently spent just under a year here and we have found the manager amazing and so helpful. All the staff have been outstanding and have made my mam's stay feel like she is part of a family. They all genuinely care for residents, it's clear it's not just a job to them. Whilst my mam was on end of life care, staff looked after us too. I have recommended SC to everyone I know thinking of going into care or for their family.

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Review from Michelle G (Daughter of Resident) published on 23 October 2025 Submitted via Postal Card
Overall Experience

What a wonderful care home this place is. My mother has had a fall and needs care, and has been taken care of by all the staff. The carers are all friendly and caring. The rest of the staff are also and all desereve a medal. The accommodation is clear and does not have a 'smell', so five stars should be awarded. My hope is that mam gets to stay. Mam enjoys the food and is going to do some activities once she feels better.

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Review from J L (Mother of Resident) published on 22 September 2025 Submitted via Postal Card
Overall Experience

Establishment and staff excellent.

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Review from A N (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card
Overall Experience

Very happy with mams care. Staff are very supportive and helpful.

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Review from Wayne R (Resident / Service User) published on 17 September 2025 Submitted via Postal Card
Overall Experience

Good care home helpful staff.

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Review from J B (Daughter of Resident) published on 10 September 2025 Submitted via Website
Overall Experience
Mam has been in Sheraton Court Care Home for nearly 8 months, she has moved from her first room as to isolated and away frpm carers station.
The food at home is beautiful with plenty of choices
My only issues with home is the delay in taking residence to toilet
Mam cannot hold her watervwell and has on a number of occasions had accidents due to this.

Some of the staff are lovely and some quite abrupt. All in all its a nice well cared for home

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sheraton Court Care Home

Thank you for taking the time to leave a review regarding Sheraton Court. I am sorry to hear that you feel a couple of the staff have been abrupt towards you, this is not what we expect from our staffing team. I am sorry that you feel there has been a delay in supporting you mum to use the toilet....  

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Review from Edie C (Friend of Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

From stepping in to Sheraton Court we were all made to feel very welcome - we did plan on a short stay but due to circumstances my friend stayed till she gained her wings. From the ladies on reception to every single member of staff we met they were all fab. They took the time to not ony care but listen and talk and we became part of one amazing family. From stepping foot in the door to our fairwell I couldn't of asked for better people looking after my friend. Thank you all.

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Review from Kelly E (Granddaughter of Resident) published on 9 July 2025 Submitted via Postal Card
Overall Experience

The staff at Sheraton Court are amazing. They provided amazing care to my Nana & the care & support they offered the family helped us to cope at a very difficult time. The care home is also so clean & well kept. All staff were friendly & made us feel at home while we were here. They provided care which was dignified & were so caring to my nana we couldn't have asked for more.

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Review from Graeme E (Grandson of Resident) published on 9 July 2025 Submitted via Postal Card
Overall Experience

The care and dedication of the staff here is second to none! The building, the facilities, the rooms are all excellent. The residents are treated with the utmost care and dignity - I don't know how they do it! I don't know what they get paid but it isn't enough so consider that where possible. If I or my parents ended up at Sheraton Court I know they would be in safe hands! Thank you all and God bless xxx

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Review from Wendy A (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card
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I have to say staff always show kindness, care and support to my mother she feels happy and safe which I find very important. I can only thank the staff for caring for my dear mother. Kind regards.

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Review from Carole W (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card
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I have always found the staff very helpful and friendly. They will do anything to help residents and their families alike. The home itself is always clean and tidy. The food is good healthy home made. The home has eased our worried on my mam, since being this home we have no had to worry about falls or her hurting herself.

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Review from Carole S (Daughter of Resident) published on 9 June 2025 Submitted via Website
Overall Experience
My mam was admitted to Sheraton Court in May 2024 and we could not have picked anywhere better. The staff are absolutely amazing and go above and beyond. They are both attentive to the residents and their visitors. We are rang every time there is any change to mam. The home is spotlessly clean and bright. They have activities on every day and encourage the residents to join in. They also take them out in the minibus or wheelchair.
Recently my mam has been unwell. The staff have been unbelievable to us and mam. They pop in all the time to check on her and you can see they genuinely care about her. They have been so kind to us to at this very hard time

Thank you to each and everyone of you for your outstanding kindness and care

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Review from E K (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card
Overall Experience

My mum is very happy at Sheraton Court. All the staff are friendly and courteous and have my mum's best interests at heart. They give her respect and communicate with her a lot and get her involved in the daily activities.

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Review from M G (Daughter of Resident) published on 28 May 2025 Submitted via Postal Card
Overall Experience
Always a warm welcome from reception staff, very helpful and kind. A pleasure to talk to them. Management very accommodating and attentive.

Staff are always friendly and go above and beyond. Activity staff are outstanding, worth their weight in gold.

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Review from Noel B (Son-in-law of Resident) published on 12 May 2025 Submitted via Postal Card
Overall Experience

My wife and myself can't honestly praise this care home enough. All staff throughout a simply brilliant at what they do. They're all very passionate and professional in everything they do. Thank you to all.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 29 Jan 2026

    Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...

  • 05 Dec 2025

    Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Sheraton Court Care Home.

Awards / Recognitions (14)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Sheraton Court Care Home.

Meet the Team (1)

Hollie Rhodes
Hollie RhodesJob Title:Home Manager
Introducing Hollie Rhodes

Care Manager at Sheraton Court, Hartlepool

What does kindness mean to you?

“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”

As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Hollie remarked:

“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”

Outside of work, Hollie enjoys spending time with her partner and children.

If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Frequently Asked Questions about Sheraton Court Care Home

What types of Care is Sheraton Court Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sheraton Court Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Sheraton Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Sheraton Court Care Home to the centre of Hartlepool?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.