
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.
In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.
By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.
Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.
The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.
Care Provided by Sheraton Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sheraton Court Care Home for full pricing details and T&Cs.
Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Hollie Rhodes (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (20)
Sheraton Court Care Home Reviews (270)
Sheraton Court Care Home has a Review Score of 9.8 (9.801) out of 10, based on 39 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 270 reviews.
My concern is when care staff take breaks there is only 1 carer left on the ground floor and therefore my mam has to wait...
My concern is when care staff take breaks there is only 1 carer left on the ground floor and therefore my mam has to wait till the end of staff lunches to be toileted, this is very disturbing for my mother as shes embarrassed if she wees herself or soils her pad it it disturbing for family to see this and parents getting frustrated and upset.
Could the senior on the floor not help with these residents at this time.
Also I am noticing mams teeth are getting quite stained maybe through lack of brushing.
Simple tasks that would help with residents dignity through clenthliness are lacking eg putting recliners up while having tea on morning and afternoon to save spills down clothes
pulling chair tables closer so they can reach easier .
I know carers have a lit do do but these small details make a hugh difference.
Please feel free to speak to the Home Manager regarding your concerns.
My grandmother has been a resident for a couple of years now and we are very happy with her care, she's very happy here too
My grandmother has been a resident for a couple of years now and we are very happy with her care, she's very happy here too
Dad moved in a few weeks ago. This place has surpassed our expectations. It's great Manager & receptionist are superb.
Dad moved in a few weeks ago. This place has surpassed our expectations. It's great Manager & receptionist are superb.
I am extremly impressed with the care and environment at Sheraton. Both my father & I find all the staff friendly + caring. The home is immaculate; furnishings & decor. My father enjoys all his meals & is very happy here. I am especially impressed with the mornings & afternoon entertainment...
I am extremly impressed with the care and environment at Sheraton. Both my father & I find all the staff friendly + caring. The home is immaculate; furnishings & decor. My father enjoys all his meals & is very happy here. I am especially impressed with the mornings & afternoon entertainment together with additional shows put on to entertain the residents. Summer fayre was fabulous. I love the lounge with little clusters rather than around the room chairs
My sister gets the best care I could wish for. There is always something going on and they include me to. Thank you.
My sister gets the best care I could wish for. There is always something going on and they include me to. Thank you.
The staff are very friendly and caring. They look after my mother-in-law very well. 10 out of 10. They go the extra mile for family and residents. Always have things to do for residents and family.
The staff are very friendly and caring. They look after my mother-in-law very well. 10 out of 10. They go the extra mile for family and residents. Always have things to do for residents and family.
We can't thank all the staff enough, every one from the cleaners right up to the admin staff, they are simply brilliant at what they do, even though they get some challenging situations which I've witnessed, they all come through with a very professional approach, thanks to all.
We can't thank all the staff enough, every one from the cleaners right up to the admin staff, they are simply brilliant at what they do, even though they get some challenging situations which I've witnessed, they all come through with a very professional approach, thanks to all.
Finding the right place for a loved one with dementia is never easy, but Shearton Court has truly become a home for my mother-in-law. Although she struggles with long-term memories, she clearly knows where she belongs and has accepted Shearton Court as her home. That reassurance means everything...
Finding the right place for a loved one with dementia is never easy, but Shearton Court has truly become a home for my mother-in-law. Although she struggles with long-term memories, she clearly knows where she belongs and has accepted Shearton Court as her home. That reassurance means everything to us as a family.
She often tells us how safe she feels, how well she is cared for, and how much she enjoys the food. The staff are kind, patient, and genuinely compassionate, and she regularly speaks about how much she likes them. Their support has made a real difference to her quality of life.
What stands out most is that even when we take her out, she asks to be brought "home" for tea because she enjoys it there so much. That simple request says more than anything else-we know she is happy, comfortable, and truly cared for.
My mum has been a resident of Sheraton Court for over two years now and we're still very happy with the care, staff are so caring and helpful, always plenty of activities and we're kept informed of any health issues promptly.
My mum has been a resident of Sheraton Court for over two years now and we're still very happy with the care, staff are so caring and helpful, always plenty of activities and we're kept informed of any health issues promptly.
In view of our friends care. We have no issues with Sheraton Court at all. The carers are fab with her. Shame there aren't more younger residents. But she is okay with everyone there she is looked after very well. Thanks to the amazing staff.
In view of our friends care. We have no issues with Sheraton Court at all. The carers are fab with her. Shame there aren't more younger residents. But she is okay with everyone there she is looked after very well. Thanks to the amazing staff.
My mum has been a resident for four months and has settled in well. Her room is comfortable and well maintained. The staff are friendly and approachable, and her care is excellent. The food is varied, well cooked and suited to her needs. The activities at the home are many and varied to provide...
My mum has been a resident for four months and has settled in well. Her room is comfortable and well maintained. The staff are friendly and approachable, and her care is excellent. The food is varied, well cooked and suited to her needs. The activities at the home are many and varied to provide opportunities for residents to mix with other residents and visitors. The overall feeling is positive, cheerful, with friendly and willing staff.
Sheraton Court is an amazing care home. My mam has recently spent just under a year here and we have found the manager amazing and so helpful. All the staff have been outstanding and have made my mam's stay feel like she is part of a family. They all genuinely care for residents, it's clear it's...
Sheraton Court is an amazing care home. My mam has recently spent just under a year here and we have found the manager amazing and so helpful. All the staff have been outstanding and have made my mam's stay feel like she is part of a family. They all genuinely care for residents, it's clear it's not just a job to them. Whilst my mam was on end of life care, staff looked after us too. I have recommended SC to everyone I know thinking of going into care or for their family.
What a wonderful care home this place is. My mother has had a fall and needs care, and has been taken care of by all the staff. The carers are all friendly and caring. The rest of the staff are also and all desereve a medal. The accommodation is clear and does not have a 'smell', so five stars...
What a wonderful care home this place is. My mother has had a fall and needs care, and has been taken care of by all the staff. The carers are all friendly and caring. The rest of the staff are also and all desereve a medal. The accommodation is clear and does not have a 'smell', so five stars should be awarded. My hope is that mam gets to stay. Mam enjoys the food and is going to do some activities once she feels better.
Establishment and staff excellent.
Establishment and staff excellent.
Very happy with mams care. Staff are very supportive and helpful.
Very happy with mams care. Staff are very supportive and helpful.
Good care home helpful staff.
Good care home helpful staff.
From stepping in to Sheraton Court we were all made to feel very welcome - we did plan on a short stay but due to circumstances my friend stayed till she gained her wings. From the ladies on reception to every single member of staff we met they were all fab. They took the time to not ony care but...
From stepping in to Sheraton Court we were all made to feel very welcome - we did plan on a short stay but due to circumstances my friend stayed till she gained her wings. From the ladies on reception to every single member of staff we met they were all fab. They took the time to not ony care but listen and talk and we became part of one amazing family. From stepping foot in the door to our fairwell I couldn't of asked for better people looking after my friend. Thank you all.
The staff at Sheraton Court are amazing. They provided amazing care to my Nana & the care & support they offered the family helped us to cope at a very difficult time. The care home is also so clean & well kept. All staff were friendly & made us feel at home while we were here. They provided care...
The staff at Sheraton Court are amazing. They provided amazing care to my Nana & the care & support they offered the family helped us to cope at a very difficult time. The care home is also so clean & well kept. All staff were friendly & made us feel at home while we were here. They provided care which was dignified & were so caring to my nana we couldn't have asked for more.
The care and dedication of the staff here is second to none! The building, the facilities, the rooms are all excellent. The residents are treated with the utmost care and dignity - I don't know how they do it! I don't know what they get paid but it isn't enough so consider that where possible. If I...
The care and dedication of the staff here is second to none! The building, the facilities, the rooms are all excellent. The residents are treated with the utmost care and dignity - I don't know how they do it! I don't know what they get paid but it isn't enough so consider that where possible. If I or my parents ended up at Sheraton Court I know they would be in safe hands! Thank you all and God bless xxx
I have to say staff always show kindness, care and support to my mother she feels happy and safe which I find very important. I can only thank the staff for caring for my dear mother. Kind regards.
I have to say staff always show kindness, care and support to my mother she feels happy and safe which I find very important. I can only thank the staff for caring for my dear mother. Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2023Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 29 Jan 2026
Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...
- 05 Dec 2025
Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Sheraton Court Care Home.
Accreditations
There are no accreditations posted yet for Sheraton Court Care Home.
Meet the Team (1)

Care Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their...
Introducing Hollie RhodesCare Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”
As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Frequently Asked Questions about Sheraton Court Care Home
What types of Care is Sheraton Court Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Sheraton Court Care Home have?
There are 80 Single Rooms.
What are the Facilities & Services at Sheraton Court Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Sheraton Court Care Home to the centre of Hartlepool?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -what an Enhanced Service includes.