Sheraton Court, Hartlepool, Cleveland & Teesside
Sheraton Court, Hartlepool, Cleveland & Teesside
Sheraton Court, Hartlepool, Cleveland & Teesside

Sheraton Court, in Hartlepool, is a purpose-built accommodation, established with a vision for quality care that supports each individual. A professional team deliver 24-hour support and look to attend to every need.

Organised across three floors the Home has spacious living accommodation comprising of several smaller lounges and dining areas. Like all HC-One care homes, Sheraton Court is decorated throughout to the highest standard. The bedrooms are large and well-equipped and all come with ensuite facilities, some offering their own shower. All the facilities you might expect and some you might not, such as plasma televisions in the lounges and in some of the bedrooms, a beauty salon, direct dial telephones to every room, unlimited WiFi access and a Nintendo Wii.

As well as having beautiful interior, Sheraton Court boasts beautiful landscaped gardens for residents to enjoy using, as well as relaxing in.

Group: HC-One

Person in charge: Carole Thompson (Manager)

Local Authority / Social Services: Hartlepool Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Respite Care • Separate Dementia Care Unit • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sheraton Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.9 Sheraton Court has a Review Score of 9.9 (9.865)

The Review Score of 9.9 (maximum of 10) for Sheraton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 57 Reviews over all time. This Average Rating is also the rating value for Sheraton Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 49 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.865 for Sheraton Court is calculated as follows: ( (602 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 680 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sheraton Court is based on 49 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 49 Reviews ÷ 16 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    51
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sheraton Court?

  • Extremely LIKELY
    52
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Sheraton Court

  • Daughter of Resident/Service User
    19
  • Resident / Service User
    15
  • Son of Resident/Service User
    8
  • Granddaughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

Both my parents reside now at Sheraton Court. I moved them there on September 8th from another care home. The staff are excellent caring and friendly always seem to be one step ahead if the needs and the residents/my parents. The staff have also helped to relieve the pressure on me due to having both parents needing care.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to say what a lovely place to live. I cannot recommend Sheraton court enough. The manager and the rest of the staff are excellent with all residents and family.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since moving into Sheraton Court Residential Home, I can honestly say I have never felt so relaxed. All of the staff are friendly and very caring. They never complain. I must be OK because I have put some weight on.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have just moved into the home. I have already made new friends. It's different but nice.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in this care home now for two years. As a family, having to put our mother into care was very hard for all of us. We are a very close family and want the best care possible for our Mam. So that is why we picked Sheraton Court, such a lovely home. All staff are more than happy to help in any way.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely care home. The staff are outstanding, clean, warm friendly and take the residents out on regular trips.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff all friendly. The place has a nice atmosphere and we were made to feel very welcome. The Halloween decorations are brilliant! Laundry service is very efficient. Car parking not always easy.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I cannot fault this care home. I love all the staff they are helpful. Spotless home.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are always helpful and friendly as soon as you walk through the door.
My father in law always appears happy and very contented.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law's care has been outstanding.

The home is clean and beautifully decorated. The staff treat the residents with care and dignity.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A loving caring home from home. Staff always courteous, kind and willing to help not only the resident but the whole family.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always kind and caring towards the residents, treating them with dignity.

A special mention to night staff who are always helpful to visitors, ensuring our every need is fulfilled.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleasant, helpful and caring attitude, right through the whole working team.

As soon as you walk through the door it is a lovely calming atmosphere, keeping oneself at ease, no matter what time of day or night you need to be there.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has just had a frightening stay in a soulless local hospital.

Thankfully, although still poorly, he is now back 'home' and his care, dignity and 'HIS' needs are being attended to in the most professional way possible.

The attention he has received is unquestionable, from the manager, senior care staff, care staff, catering and domestic staff, basically his every need is adhered to.

I am not a doctor nor healthcare worker, however having observed at first hand the hospital protocol in comparison to Sheraton Court, both myself and my family feel that the majority of nursing staff we encountered could definitely learn more than a thing or two about care, dignity and general people skills if they were to take a year or so out at the sharp end of elderly care.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very friendly and caring.
Food is good.
Lovely pleasant room. Residents are well looked after and cared for.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care my mum received from staff was amazing. They could not have done any more for her. They were always smiling and friendly.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Sheraton Court for nearly two years. It was a very traumatic experience for my mother and her family.

Without the care and understanding of both the management and staff, I don't know how we would have managed. Having experienced other homes in the town with my in-laws I could not be happier with Sheraton Court - well done, keep up the good work.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am very pleased with overall standards of the staff and accommodation and would recommend Sheraton Court to anybody who asks me.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly and nothing is too much when asking them questions and always try to sort things out as quickly as they can.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

1) Staff very supportive of clients.
2) Staff enthusiastic.
3) Home very clean and tidy.
4) Great staff morale.
5) Well kept files.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Residents seem happy and well cared for the staff are friendly and helpful. The care home is clean and bright with improvement to the environment is evident since the home has changed hands there is or appears to be a scheme in place to carry out improvements in residents rooms.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Safety and friendly people.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Loved the carnival day we had - enjoyed it.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Looking forward to cowboy day soon.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very friendly and helpful, very clean home.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The residents are well cared for and their medication is issued as far as possible at the right time and issued in a time period as if taken at home. For me, it does get a bit noisy at times but considering the needs of some residents, I suppose that this cannot be avoided.

How likely would you be to recommend Sheraton Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I love living here. The staff are very good.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely place, a real family atmosphere. The staff show nothing but respect for my dad who has been a resident for a number of years. Nothing is too much trouble and there is always someone on hand to offer a reassuring chat and a cup of tea. My dad is so much happier being looked after in a home away from home. Thank you so very much. Only one complaint and that is there's no higher praise than excellent ......OUTSTANDING TEAM.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A home away from home, where caring, compassion and kindness are around every corner.
Nothing is too much trouble, hardworking dedicated team. The facilities are hotel standard and a cup of tea is always on hand.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mam came into Sheraton Court in May. She is very happy being here and being so well cared for. It has taken a lot of worry off the whole family. Mam is much more alert and responsive since moving here, she looks so much better in herself too. All of the staff are lovely and very attentive to everyone. The management are very approachable.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care of my mother is excellent as are staff. Always clean and tidy rooms. Brilliant facilities.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent care home.
Clean, comfortable, excellent food.
Wonderful, caring staff.
Lots of entertainment.
A happy, warm and friendly atmosphere.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent management that makes sure Sheraton Court is run to a very high standard. Staff are friendly and very approachable from care to cleaning and laundry services.
Thank you all.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

On behalf of my Mum staying at Sheraton Court, staff are always willing to help in any way. Mum's needs met at all times and is safer. Lots of activities in place for all staying at Sheraton Court. Hygiene levels are of a good standard. Washing of clothing daily also very good. Security is really good just a little attention needed as I don't think anything is 100% safe.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very satisfied with the care my wife is receiving and would recommend the home to other potential users.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Like it in here and like the carers. Likes his little 'flat' where he always has chocolate and cups of tea.

How likely would you be to recommend Sheraton Court? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The carers have been really good with my granda as he wasn't settled when he first came in.
He wasn't eating or cooperating.
Now he is happy in his new 'flat' and back to his cheerful self.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My granda really likes it in here. We were really nervous about putting him into a home but he has settled in lovely.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sheraton Court is a home from home with activities to suit individual needs, food is variety for every taste at each meal time. Staff go out of their way to help with any problems if day staff can't sort it out the management will. Any problems are sorted asap.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent.

How likely would you be to recommend Sheraton Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

The staff here at Sheraton Court are very friendly and helpful. This is my second stay and I would gladly stay again. The food is so tasty and easy for me to eat, as I have a problem chewing and swallowing, but no problem here.

How likely would you be to recommend Sheraton Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

My dad has been living here for over 5 years and I cannot think of a better place for him to be.

Accommodation: My dad's room is comfortable and spacious with en-suite facilities. He has made it more homely with his photos and other mementoes so he feels as though it's his home. The remainder of the home is airy, clean, furnished, and decorated to a very high standard. The food is first rate and my dad can't praise it enough.

Staff: This is where Sheraton Court excels as the staff are excellent. They are attentive and professional in the dealings with my dad which is even more amazing as he can be difficult at times! They seem to have time to pass the time of day with him and also will make sure I'm sorted with a cuppa and biscuits. Well done to the staff at Sheraton Court you are brilliant

In conclusion, I can't think of a better place for my dad to be. I live over 400 miles away but I'm happy that my dad is being well looked after. I can't recommend this care home highly enough.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Quite happy with everything.
No complaints.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Management and staff extremely helpful. Home very clean. Staff make themselves available to answers any questions and concerns and give regular updates on residents.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Feeling safe and secure is priority at my age (91). The care staff have become my extended family and as such, help and assistance is first class.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We came to visit Sheraton Court once we knew mum needed 24-hour care. We were shown around the whole building and the organisation of the home was explained to us. We were immediately impressed by the quality of the individual ensuite rooms and the communal areas. I particularly liked that residents were encouraged to use the dining room for meals and mix well with other people. Staff are kind and considerate and well trained. They work hard to give people the best experience. Food is very good. Not sure of all staff names and roles and how far residents are encouraged in activities. Overall, we are very pleased mum is here.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home itself is decorated to a very high standard with very good furniture. We particularly like the lounge, very restful and we like how it has a fire and mantelpiece with comfy chairs. Food is very good. Staff, on the whole, are very good and most seem to go the extra mile. What I think would be helpful is a board with who wears what uniform, like they do in hospitals. Also, clocks around the building would be helpful, particularly the kind that tell what day it is and whether it's morning or afternoon. I got my mam one for £15- it's a boon as it's difficult for her to track the days. There was plenty of activities before Xmas but there doesn't seem to be a lot going on on a regular basis. I think physical sessions would be good to help with mobility.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I have only had my mother in Sheraton Court for 2 days and it is a fantastic place. We feel so lucky to be able to visit my mother in such a lovely warm, friendly and professional place. We were welcomed on our first day by lovely staff and the manager is a fab person. It feels like I've known her forever and it's only my second day of visiting. haha!
My worries and concerns for my mother have disappeared overnight and definitely, I can get on with my life and spend quality time with my mother instead of shopping, cleaning etc. Look forward to my next visit.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am writing this review to express my delight and relief at finding my mother a care home of such high standard. My mother moved into Sheraton Court at very short notice and the process was made as stress-free and efficiently as possible in such upsetting circumstances. The manager and her staff showed my mother and all the family nothing but professionalism, courtesy and kindness. My family can all relax now, knowing that our mother will be looked after in a caring and safe environment, in beautiful surroundings. The building throughout is of an exceptional standard and the cleanliness and tasteful decor have exceeded our expectations.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the service and staff. Loves the food and activities available. Trips out are enjoyable and he does not want to leave, very happy here.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Husband is well looked after and enjoys staying at Sheraton Court.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunty moved in about 5 weeks ago and settled in very quickly. This happened due to the friendly and caring attitude from the staff and management. She now regards this as her permanent home. From the family point of view, we are confident in her care and well being which makes things more relaxed for us.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother resides at Sheraton Court. She is very happy, it's a great place, nice staff and she's well looked after. I would recommend it to anyone.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mam's care has been excellent. Nothing seems to be too much trouble.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very settled. The treatment I am getting at present is what I need and I only have to ask. The home is very pleasant. Staff are very nice and caring and wish I had the patience they have.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm very happy and if you are happy you will stop. Carers are smashing and I will speak as I find. I feel Sheraton is my home now.

How likely would you be to recommend Sheraton Court? Unlikely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Came to visit my dad who is fit and healthy and has high praises for the care home and the staff. I myself am very impressed with the professionalism of the staff and how they treat us the members of public who visit our families.
On arrival we were offered tea and biscuits and cold drinks for the children and were brought to my dads room. The care home is very clean and tidy and the staff are so kind and friendly and will help out with any enquiries that you ask of them.

How likely would you be to recommend Sheraton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes UK 2015

Recipient: Sheraton Court

Date: Sunday 01 Feb 2015

more details

January 2013

Food Hygiene Rating 5

Recipient: Sheraton Court

Date: Tuesday 22 Jan 2013

more details

Job Vacancies

Staff Profiles

Carole

Carole Thomson

Job Title: Home Manager

Joined: 2008

Description:

What does ‘kindness’ mean to you?

“I believe that kind care means ensuring that our Residents are treated with respect supported to maintain their independence.”

Carole has gained over 30 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Carole closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Sheraton Court.

When asked what she enjoys most about her role, Carole remarked: “The most rewarding part of my job is definitely seeing our Residents well cared for and happy.”

If you would like to find out more information about Sheraton Court, Carole has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Carole on 01429 277 365 or via email on sheratoncourt@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sheraton Court