Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.8 256 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Sheraton Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)

Sheraton Court Care Home Reviews (256)

Total of 256, showing 21-40
9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.760) out of 10, based on 55 reviews in the last 2 years. Over all time Sheraton Court Care Home has 256 reviews.

Overall Experience

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Review from S N (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the service of this care home. The staff are caring and considerate. It is good to know that my mother is safe and well in this establishment.

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Review from Christopher D (Son of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my mum received during her stay at Sheraton Court, Hartlepool was outstanding. To see the love shown to her by all of the staff left us in awe as to how they continued day in, and day out to maintain that level of care.
It takes special people to create the special environment that
has been created at Sheraton and it's been comforting to know Mum sent her last weeks on earth amongst such wonderful human beings. Thank you from all of our family.

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Review from Sue O (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault for the care that our mum received during her three-month stay. Everyone was so kind. Mum was on end of life care for the last tend days and the staff couldn't have been kinder. So gentle, coming in to see her when finishing or starting shifts, phoning in on their days off. They also
looked after all the family as we stayed with Mum night and day. Regular drinks and food and checking how we were. Thank you isn't enough.

Reply from Clare Sheehan, Careline Advisor at Sheraton Court Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mum received at Sheraton Court, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.

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Review from A D (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, love, and compassion shown by all the staff during my Mothers's last three months was second to none, we could not have asked for better.
The staff are absolutely superb and they will have our gratitude forever!

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Review from L L (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely abysmal treatment during my mum's week long stay for rehabilitation. She was supposed to have 2 weeks but after numerous incidents, we couldn't wait to get her out. Had to fight for her pain medication, resorting to contacting social care to get involved. Had to fight for everything really,
basic holistic care doesn't seem to exist here. Issues raised with the manager but not entirely convinced were taken seriously despite reassurances. Would absolutely not recommend and am considering taking matters further.

Reply from Clare Sheehan, Careline Advisor at Sheraton Court Care Home

Thank you for taking the time to review your mother's stay at Sheraton Court, we are sorry to hear that you experienced so many issues and concerns during her stay this is not what we would expect from our care homes. I can assure you that our management team take every concern made to them very seriously. We would be more than happy to meet with you to go through your concerns in more detail so we can understand where lessons can be learnt. If you feel you would like to organise a meeting then please contact the home directly who will be able to organise this for you at a date and time that is suitable. Thank you again for leaving a review.

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Review from Julie W (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, looking after Mam really well, really pleased with Sheraton Court Care Home.

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Review from Andy L (Grandson of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff. They have gone the extra mile for my grandma.

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Review from B H (Son of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel absolutely blessed to have both of my parents here at Sheraton Court. I have an excellent relationship with all staff and management teams and feel able to talk to them about any concerns or worries about Mum and Dad. I have great peace of mind knowing the quality of care that is available every
day.

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Review from Suzanne R (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Sheraton Court on the 29th of May. She has settled in really well and is very happy there and says it is a good place to live. Everyone has been so welcoming and kind to her which has helped her feel at ease in her new home. The care and kindness she is shown are greatly appreciated
and I feel happy that she is being very well looked after.

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Review from K B (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent and my dad is well cared for day and night. All the staff are hard-working and treat my dad with respect and dignity. The home is spotlessly clean and the food is of excellent quality. Reception staff are kine and welcoming.

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Review from P B (Son-in-law of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run residential home.

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Review from Gary R (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are lovely and caring and look after my mam very well. Well done to all the management and staff.

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Review from Yvonne W (Sister of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard and care for residents are excellent and staff are helpful and work hard.

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Review from J H (Son of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for approximately three years and my brother and I visit weekly. We have always found the staff to be very friendly and efficient. We are always informed promptly of any medical issues. The rooms (bedroom, dining, TV etc.) are always in a clean and tidy condition. We have
sampled the food and found it very tasty, tea and biscuits are provided from a trolley several times a day. We are fortunate that our mother is being looked after in Sheraton Court.

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Review from Ken V (Son-in-law of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sheraton Court has looked after my mother-in-law for a long time. She was very well cared for and was very well looked after. Good food and great care. All staff were superb. The only very slight criticism would be the parking was sometimes very tricky. Thank you.

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Review from P V (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been at Sheraton Court for nearly 5 years and Mam has had the most wonderful care. It is good to know she is treated and cared for like a family member here. She is now sadly on end-of-life care. Now the staff are not only caring for her but they are sensitive and attentively caring for us too.
Put 'satisfactory' for value for money only because we don't think the carers are paid enough. How much profit is paid to the carer?

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sheraton Court Care Home

Thank you for taking the time to write a lovely review of your experience at Sheraton Court. We take pride in the support, dedication and kindness shown towards the residents and that you feel your mother is safe and cared for. We are pleased you feel our home colleagues do a wonderful job; we will share your positive comments with them. Should you so wish to discuss any concerns further please contact the home directly and they will arrange this.

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Review from K O (Son of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 5 years of care, Mam is now at end-of-life care. I can't talk highly enough of the staff. They have been incredibly compassionate and caring to both Mam and our family. Nothing has been too much trouble for them. They dissolve the salary of a footballer working in such difficult circumstances.
During Mam's 5 years at Sheraton Court, she has always been looked after to the highest standards.

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Review from Jack G (Nephew of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a recent visit to my family member, I was reassured she is being well cared for. Thank you.

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Review from S M (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent service from all of the staff at Sheraton Court. My mum has dementia, and her health has declined rapidly; she was unsafe to be at her assisted living and needed to find a care home that would meet all of her care needs. They have gone over and above for Mum, showing compassion
and empathy always. All of the staff have been amazing.

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Review from Joanne S (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Sheraton Court since May 2023. Even though it took Mum a while to settle, from day one, she always said the food was lovely and the staff were wonderful. I’ve spent many hours visiting Mum and the staff treat everyone the same. They are not acting or pretending, they do genuinely treat
everyone with empathy and care as if they are looking after their family member. 3 certain members of staff have been great with Mum especially whilst I was here last week. A young staff member who I haven’t seen in a while is always bubbly and brings joy to the residents.
The home is always clean and does not smell like a care home! This is definitely a plus! The managers always have time for a chat on my way in or out. Even though they are busy. Thank You.
And let’s not forget the reception staff, always a friendly face too.
I actually do not have anything negative to say about SC.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Sheraton Court Care Home is calculated as follows: ( (539 Excellents x 5) + (89 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 653 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service - more info.