
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...
Care Provided by Sheraton Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sheraton Court Care Home for full pricing details and T&Cs.
Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Hollie Rhodes (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (20)
Sheraton Court Care Home Reviews (265)
Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 265 reviews.
Home from Home atmosphere.
Excellent care home. 5 Stars
My mum was a resident for several years during a steady decline, both mentally and physically. During this time she received wonderful care, from respectful, kind and compassionate staff. Staff were always friendly, supportive and accommodating when we visited.
I am very happy with the care my mum receives!
All staff are absolutely fantastic. Nothing is a trouble with any of them, they all go out of their way to help you, if you need anything you only have to ask. All staff are very caring, patient, and understanding to mam's condition which is very reassuring.
Mam's stay at Sheraton Court has been pleasant and welcoming. Everything that we had heard has been met and we feel that she is now safe and well cared for. The staff are always pleasant and do exactly what we ask. A big plus to all here; pleasant surroundings and a great service which is most reassuring.
The home and staff are excellent. Nothing is too much trouble! The staff look after my dad's needs very well and check his medication daily. We are very pleased with the care here.
The staff are friednly and very approachable and nothing has been any trouble for the care of Dad. He has had a couple of health scares but the staff have been on top of everything and got medical care in as soon as possible.
Mam has been in Sheraton Court for 18 months now, after suffering a stroke which left her unable to live independently. And as a family, we cannot express our thanks to the staff enough, for their dedicated care and attention and their continued support, especially over the last few days when mams condition deteriorated. I would recommend Sheraton Court 100% to anyone looking for a care home for their relatives. Keep up the good work everyone.
We find Sheraton Court to be exemplary in their care of my father in how he is well looked after by staff.
I am delighted with the service of this care home. The staff are caring and considerate. It is good to know that my mother is safe and well in this establishment.
It takes special people to create the special environment that has been created at Sheraton and it's been comforting to know Mum sent her last weeks on earth amongst such wonderful human beings. Thank you from all of our family.
We cannot fault for the care that our mum received during her three-month stay. Everyone was so kind. Mum was on end of life care for the last tend days and the staff couldn't have been kinder. So gentle, coming in to see her when finishing or starting shifts, phoning in on their days off. They also looked after all the family as we stayed with Mum night and day. Regular drinks and food and checking how we were. Thank you isn't enough.
We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mum received at Sheraton Court, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of...
The staff are absolutely superb and they will have our gratitude forever!
Absolutely abysmal treatment during my mum's week long stay for rehabilitation. She was supposed to have 2 weeks but after numerous incidents, we couldn't wait to get her out. Had to fight for her pain medication, resorting to contacting social care to get involved. Had to fight for everything really, basic holistic care doesn't seem to exist here. Issues raised with the manager but not entirely convinced were taken seriously despite reassurances. Would absolutely not recommend and am considering taking matters further.
Thank you for taking the time to review your mother's stay at Sheraton Court, we are sorry to hear that you experienced so many issues and concerns during her stay this is not what we would expect from our care homes. I can assure you that our management team take every concern made to them very...
Friendly staff, looking after Mam really well, really pleased with Sheraton Court Care Home.
Lovely, friendly staff. They have gone the extra mile for my grandma.
I feel absolutely blessed to have both of my parents here at Sheraton Court. I have an excellent relationship with all staff and management teams and feel able to talk to them about any concerns or worries about Mum and Dad. I have great peace of mind knowing the quality of care that is available every day.
My mother moved into Sheraton Court on the 29th of May. She has settled in really well and is very happy there and says it is a good place to live. Everyone has been so welcoming and kind to her which has helped her feel at ease in her new home. The care and kindness she is shown are greatly appreciated and I feel happy that she is being very well looked after.
The care home is excellent and my dad is well cared for day and night. All the staff are hard-working and treat my dad with respect and dignity. The home is spotlessly clean and the food is of excellent quality. Reception staff are kine and welcoming.
A very well-run residential home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2023Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 29 Jan 2026
Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...
- 05 Dec 2025
Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Sheraton Court Care Home.
Accreditations
There are no accreditations posted yet for Sheraton Court Care Home.
Meet the Team (1)

Care Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”
As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.