Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.
In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.
By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.
Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.
The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.
The price(s) shown are provided by the care home. Contact Sheraton Court Care Home for full pricing details and T&Cs.
Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:
Sheraton Court Care Home has a Review Score of 9.8 (9.801) out of 10, based on 39 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 270 reviews.
I have always found the staff very helpful and friendly. They will do anything to help residents and their families alike. The home itself is always clean and tidy. The food is good healthy home made. The home has eased our worried on my mam, since being this home we have no had to worry about...
I have always found the staff very helpful and friendly. They will do anything to help residents and their families alike. The home itself is always clean and tidy. The food is good healthy home made. The home has eased our worried on my mam, since being this home we have no had to worry about falls or her hurting herself.
My mam was admitted to Sheraton Court in May 2024 and we could not have picked anywhere better. The staff are absolutely amazing and go above and beyond. They are both attentive to the residents and their visitors. We are rang every time there is any change to mam. The home is spotlessly clean and...
Thank you to each and everyone of you for your outstanding kindness and care
My mum is very happy at Sheraton Court. All the staff are friendly and courteous and have my mum's best interests at heart. They give her respect and communicate with her a lot and get her involved in the daily activities.
My mum is very happy at Sheraton Court. All the staff are friendly and courteous and have my mum's best interests at heart. They give her respect and communicate with her a lot and get her involved in the daily activities.
Staff are always friendly and go above and beyond. Activity staff are outstanding, worth their weight in gold.
Staff are always friendly and go above and beyond. Activity staff are outstanding, worth their weight in gold.
My wife and myself can't honestly praise this care home enough. All staff throughout a simply brilliant at what they do. They're all very passionate and professional in everything they do. Thank you to all.
My wife and myself can't honestly praise this care home enough. All staff throughout a simply brilliant at what they do. They're all very passionate and professional in everything they do. Thank you to all.
Excellent care home. 5 Stars
Excellent care home. 5 Stars
My mum was a resident for several years during a steady decline, both mentally and physically. During this time she received wonderful care, from respectful, kind and compassionate staff. Staff were always friendly, supportive and accommodating when we visited.
My mum was a resident for several years during a steady decline, both mentally and physically. During this time she received wonderful care, from respectful, kind and compassionate staff. Staff were always friendly, supportive and accommodating when we visited.
I am very happy with the care my mum receives!
I am very happy with the care my mum receives!
All staff are absolutely fantastic. Nothing is a trouble with any of them, they all go out of their way to help you, if you need anything you only have to ask. All staff are very caring, patient, and understanding to mam's condition which is very reassuring.
All staff are absolutely fantastic. Nothing is a trouble with any of them, they all go out of their way to help you, if you need anything you only have to ask. All staff are very caring, patient, and understanding to mam's condition which is very reassuring.
Mam's stay at Sheraton Court has been pleasant and welcoming. Everything that we had heard has been met and we feel that she is now safe and well cared for. The staff are always pleasant and do exactly what we ask. A big plus to all here; pleasant surroundings and a great service which is most...
Mam's stay at Sheraton Court has been pleasant and welcoming. Everything that we had heard has been met and we feel that she is now safe and well cared for. The staff are always pleasant and do exactly what we ask. A big plus to all here; pleasant surroundings and a great service which is most reassuring.
The home and staff are excellent. Nothing is too much trouble! The staff look after my dad's needs very well and check his medication daily. We are very pleased with the care here.
The home and staff are excellent. Nothing is too much trouble! The staff look after my dad's needs very well and check his medication daily. We are very pleased with the care here.
The staff are friednly and very approachable and nothing has been any trouble for the care of Dad. He has had a couple of health scares but the staff have been on top of everything and got...
The staff are friednly and very approachable and nothing has been any trouble for the care of Dad. He has had a couple of health scares but the staff have been on top of everything and got medical care in as soon as possible.
Mam has been in Sheraton Court for 18 months now, after suffering a stroke which left her unable to live independently. And as a family, we cannot express our thanks to the staff enough, for their dedicated care and attention and their continued support, especially over the last few days when mams...
Mam has been in Sheraton Court for 18 months now, after suffering a stroke which left her unable to live independently. And as a family, we cannot express our thanks to the staff enough, for their dedicated care and attention and their continued support, especially over the last few days when mams condition deteriorated. I would recommend Sheraton Court 100% to anyone looking for a care home for their relatives. Keep up the good work everyone.
We find Sheraton Court to be exemplary in their care of my father in how he is well looked after by staff.
We find Sheraton Court to be exemplary in their care of my father in how he is well looked after by staff.
I am delighted with the service of this care home. The staff are caring and considerate. It is good to know that my mother is safe and well in this establishment.
I am delighted with the service of this care home. The staff are caring and considerate. It is good to know that my mother is safe and well in this establishment.
It takes special people to create the special environment...
It takes special people to create the special environment that has been created at Sheraton and it's been comforting to know Mum sent her last weeks on earth amongst such wonderful human beings. Thank you from all of our family.
We cannot fault for the care that our mum received during her three-month stay. Everyone was so kind. Mum was on end of life care for the last tend days and the staff couldn't have been kinder. So gentle, coming in to see her when finishing or starting shifts, phoning in on their days off. They...
We cannot fault for the care that our mum received during her three-month stay. Everyone was so kind. Mum was on end of life care for the last tend days and the staff couldn't have been kinder. So gentle, coming in to see her when finishing or starting shifts, phoning in on their days off. They also looked after all the family as we stayed with Mum night and day. Regular drinks and food and checking how we were. Thank you isn't enough.
We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mum received at Sheraton Court, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of...
We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mum received at Sheraton Court, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.
The staff are absolutely superb and they will have our gratitude forever!
The staff are absolutely superb and they will have our gratitude forever!
Absolutely abysmal treatment during my mum's week long stay for rehabilitation. She was supposed to have 2 weeks but after numerous incidents, we couldn't wait to get her out. Had to fight for her pain medication, resorting to contacting social care to get involved. Had to fight for everything...
Absolutely abysmal treatment during my mum's week long stay for rehabilitation. She was supposed to have 2 weeks but after numerous incidents, we couldn't wait to get her out. Had to fight for her pain medication, resorting to contacting social care to get involved. Had to fight for everything really, basic holistic care doesn't seem to exist here. Issues raised with the manager but not entirely convinced were taken seriously despite reassurances. Would absolutely not recommend and am considering taking matters further.
Thank you for taking the time to review your mother's stay at Sheraton Court, we are sorry to hear that you experienced so many issues and concerns during her stay this is not what we would expect from our care homes. I can assure you that our management team take every concern made to them very...
Thank you for taking the time to review your mother's stay at Sheraton Court, we are sorry to hear that you experienced so many issues and concerns during her stay this is not what we would expect from our care homes. I can assure you that our management team take every concern made to them very seriously. We would be more than happy to meet with you to go through your concerns in more detail so we can understand where lessons can be learnt. If you feel you would like to organise a meeting then please contact the home directly who will be able to organise this for you at a date and time that is suitable. Thank you again for leaving a review.
Friendly staff, looking after Mam really well, really pleased with Sheraton Court Care Home.
Friendly staff, looking after Mam really well, really pleased with Sheraton Court Care Home.
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Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...
Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Sheraton Court Care Home.
There are no accreditations posted yet for Sheraton Court Care Home.
Care Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their...
Introducing Hollie RhodesCare Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”
As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -what an Enhanced Service includes.