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Sheraton Court Care Home

Warren Road, Hartlepool, Cleveland & Teesside TS24 9AH
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Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool

Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...  

Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,416
Residential Dementia CareFrom £1,312From £1,443

Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (20)

Sheraton Court Care Home Reviews (265)

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9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years. Over all time Sheraton Court Care Home has 265 reviews.

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Review from A C (Friend of Resident) published on 16 April 2025 Submitted via Postal Card
Overall Experience
Everytime I visit Sheraton Court, it always puts a smile on my face. Always a happy welcoming. One of the staff is a breath of fresh air. A credit to the company. Always cake and coffee, residents' happy, activities amazing.
Home from Home atmosphere.

Excellent care home. 5 Stars

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Review from R P (Son of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

My mum was a resident for several years during a steady decline, both mentally and physically. During this time she received wonderful care, from respectful, kind and compassionate staff. Staff were always friendly, supportive and accommodating when we visited.

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Review from A N (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card
Overall Experience

I am very happy with the care my mum receives!

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Review from Denise H (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card
Overall Experience

All staff are absolutely fantastic. Nothing is a trouble with any of them, they all go out of their way to help you, if you need anything you only have to ask. All staff are very caring, patient, and understanding to mam's condition which is very reassuring.

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Review from P F (Son of Resident) published on 27 February 2025 Submitted via Postal Card
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Mam's stay at Sheraton Court has been pleasant and welcoming. Everything that we had heard has been met and we feel that she is now safe and well cared for. The staff are always pleasant and do exactly what we ask. A big plus to all here; pleasant surroundings and a great service which is most reassuring.

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Review from K B (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card
Overall Experience

The home and staff are excellent. Nothing is too much trouble! The staff look after my dad's needs very well and check his medication daily. We are very pleased with the care here.

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Review from K K (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card
Overall Experience
My dad has been a resident of Sheraton Court for 28 months and I must say his care has been excellent.

The staff are friednly and very approachable and nothing has been any trouble for the care of Dad. He has had a couple of health scares but the staff have been on top of everything and got medical care in as soon as possible.

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Review from A C (Daughter of Resident) published on 13 February 2025 Submitted via Website
Overall Experience

Mam has been in Sheraton Court for 18 months now, after suffering a stroke which left her unable to live independently. And as a family, we cannot express our thanks to the staff enough, for their dedicated care and attention and their continued support, especially over the last few days when mams condition deteriorated. I would recommend Sheraton Court 100% to anyone looking for a care home for their relatives. Keep up the good work everyone.

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Review from Teresa P (Daughter-in-law of Resident) published on 23 January 2025 Submitted via Postal Card
Overall Experience

We find Sheraton Court to be exemplary in their care of my father in how he is well looked after by staff.

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Review from S N (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card
Overall Experience

I am delighted with the service of this care home. The staff are caring and considerate. It is good to know that my mother is safe and well in this establishment.

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Review from Christopher D (Son of Resident) published on 12 December 2024 Submitted via Postal Card
Overall Experience
The level of care my mum received during her stay at Sheraton Court, Hartlepool was outstanding. To see the love shown to her by all of the staff left us in awe as to how they continued day in, and day out to maintain that level of care.

It takes special people to create the special environment that has been created at Sheraton and it's been comforting to know Mum sent her last weeks on earth amongst such wonderful human beings. Thank you from all of our family.

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Review from Sue O (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card
Overall Experience

We cannot fault for the care that our mum received during her three-month stay. Everyone was so kind. Mum was on end of life care for the last tend days and the staff couldn't have been kinder. So gentle, coming in to see her when finishing or starting shifts, phoning in on their days off. They also looked after all the family as we stayed with Mum night and day. Regular drinks and food and checking how we were. Thank you isn't enough.

Reply from Clare Sheehan, Careline Advisor at Sheraton Court Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mum received at Sheraton Court, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of...  

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Review from A D (Son of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience
The care, love, and compassion shown by all the staff during my Mothers's last three months was second to none, we could not have asked for better.

The staff are absolutely superb and they will have our gratitude forever!

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Review from L L (Daughter of Resident) published on 22 November 2024 Submitted via Website
Overall Experience

Absolutely abysmal treatment during my mum's week long stay for rehabilitation. She was supposed to have 2 weeks but after numerous incidents, we couldn't wait to get her out. Had to fight for her pain medication, resorting to contacting social care to get involved. Had to fight for everything really, basic holistic care doesn't seem to exist here. Issues raised with the manager but not entirely convinced were taken seriously despite reassurances. Would absolutely not recommend and am considering taking matters further.

Reply from Clare Sheehan, Careline Advisor at Sheraton Court Care Home

Thank you for taking the time to review your mother's stay at Sheraton Court, we are sorry to hear that you experienced so many issues and concerns during her stay this is not what we would expect from our care homes. I can assure you that our management team take every concern made to them very...  

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Review from Julie W (Daughter of Resident) published on 20 September 2024 Submitted via Postal Card
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Friendly staff, looking after Mam really well, really pleased with Sheraton Court Care Home.

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Review from Andy L (Grandson of Resident) published on 20 September 2024 Submitted via Postal Card
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Lovely, friendly staff. They have gone the extra mile for my grandma.

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Review from B H (Son of Resident) published on 30 August 2024 Submitted via Postal Card
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I feel absolutely blessed to have both of my parents here at Sheraton Court. I have an excellent relationship with all staff and management teams and feel able to talk to them about any concerns or worries about Mum and Dad. I have great peace of mind knowing the quality of care that is available every day.

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Review from Suzanne R (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card
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My mother moved into Sheraton Court on the 29th of May. She has settled in really well and is very happy there and says it is a good place to live. Everyone has been so welcoming and kind to her which has helped her feel at ease in her new home. The care and kindness she is shown are greatly appreciated and I feel happy that she is being very well looked after.

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Review from K B (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card
Overall Experience

The care home is excellent and my dad is well cared for day and night. All the staff are hard-working and treat my dad with respect and dignity. The home is spotlessly clean and the food is of excellent quality. Reception staff are kine and welcoming.

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Review from P B (Son-in-law of Resident) published on 16 July 2024 Submitted via Postal Card
Overall Experience

A very well-run residential home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 29 Jan 2026

    Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...

  • 05 Dec 2025

    Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Sheraton Court Care Home.

Awards / Recognitions (14)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Sheraton Court Care Home.

Meet the Team (1)

Hollie Rhodes
Hollie RhodesJob Title:Home Manager
Introducing Hollie Rhodes

Care Manager at Sheraton Court, Hartlepool

What does kindness mean to you?

“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”

As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Hollie remarked:

“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”

Outside of work, Hollie enjoys spending time with her partner and children.

If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.