Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.8 263 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.
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Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Sheraton Court Care Home to find out the exact price for your requirements.

Contact Sheraton Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sheraton Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (20)

Sheraton Court Care Home Reviews (263)

9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.768) out of 10, based on 55 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 263 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sheraton Court Care Home
  • 96
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  • 10
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Total of 263, showing 21-40
Review from Denise H (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are absolutely fantastic. Nothing is a trouble with any of them, they all go out of their way to help you, if you need anything you only have to ask. All staff are very caring, patient, and understanding to mam's condition which is very reassuring.
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Review from P F (Son of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam's stay at Sheraton Court has been pleasant and welcoming. Everything that we had heard has been met and we feel that she is now safe and well cared for. The staff are always pleasant and do exactly what we ask. A big plus to all here; pleasant surroundings and a great service which is most reassuring.
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Review from K B (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home and staff are excellent. Nothing is too much trouble! The staff look after my dad's needs very well and check his medication daily. We are very pleased with the care here.
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Review from K K (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident of Sheraton Court for 28 months and I must say his care has been excellent.
The staff are friednly and very approachable and nothing has been any trouble for the care of Dad. He has had a couple of health scares but the staff have been on top of everything and got medical
care in as soon as possible.
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Review from A C (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been in Sheraton Court for 18 months now, after suffering a stroke which left her unable to live independently. And as a family, we cannot express our thanks to the staff enough, for their dedicated care and attention and their continued support, especially over the last few days when mams condition
deteriorated. I would recommend Sheraton Court 100% to anyone looking for a care home for their relatives. Keep up the good work everyone.
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Review from G R (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been living in Sheraton Court Care Home for almost a year now. She is very happy here, the care is so good, activities are plenty and she takes part in almost all of them. The staff all treat residents with such kindness and dignity and the home has a lovely atmosphere. We made the right
decision for mum to go here as we feel she has thrived.
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Review from Teresa P (Daughter-in-law of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find Sheraton Court to be exemplary in their care of my father in how he is well looked after by staff.
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Review from S N (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the service of this care home. The staff are caring and considerate. It is good to know that my mother is safe and well in this establishment.
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Review from Christopher D (Son of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care my mum received during her stay at Sheraton Court, Hartlepool was outstanding. To see the love shown to her by all of the staff left us in awe as to how they continued day in, and day out to maintain that level of care.
It takes special people to create the special environment that
has been created at Sheraton and it's been comforting to know Mum sent her last weeks on earth amongst such wonderful human beings. Thank you from all of our family.
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Review from Sue O (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot fault for the care that our mum received during her three-month stay. Everyone was so kind. Mum was on end of life care for the last tend days and the staff couldn't have been kinder. So gentle, coming in to see her when finishing or starting shifts, phoning in on their days off. They also
looked after all the family as we stayed with Mum night and day. Regular drinks and food and checking how we were. Thank you isn't enough.
Reply from Clare Sheehan, Careline Advisor at Sheraton Court Care Home
We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mum received at Sheraton Court,…read more
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Review from A D (Son of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, love, and compassion shown by all the staff during my Mothers's last three months was second to none, we could not have asked for better.
The staff are absolutely superb and they will have our gratitude forever!
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Review from L L (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely abysmal treatment during my mum's week long stay for rehabilitation. She was supposed to have 2 weeks but after numerous incidents, we couldn't wait to get her out. Had to fight for her pain medication, resorting to contacting social care to get involved. Had to fight for everything really,
basic holistic care doesn't seem to exist here. Issues raised with the manager but not entirely convinced were taken seriously despite reassurances. Would absolutely not recommend and am considering taking matters further.
Reply from Clare Sheehan, Careline Advisor at Sheraton Court Care Home
Thank you for taking the time to review your mother's stay at Sheraton Court, we are sorry to hear that you experienced so many issues and concerns during her stay this is not what we would expect…read more
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Review from Julie W (Daughter of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, looking after Mam really well, really pleased with Sheraton Court Care Home.
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Review from Andy L (Grandson of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly staff. They have gone the extra mile for my grandma.
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Review from B H (Son of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel absolutely blessed to have both of my parents here at Sheraton Court. I have an excellent relationship with all staff and management teams and feel able to talk to them about any concerns or worries about Mum and Dad. I have great peace of mind knowing the quality of care that is available every
day.
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Review from Suzanne R (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Sheraton Court on the 29th of May. She has settled in really well and is very happy there and says it is a good place to live. Everyone has been so welcoming and kind to her which has helped her feel at ease in her new home. The care and kindness she is shown are greatly appreciated
and I feel happy that she is being very well looked after.
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Review from K B (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is excellent and my dad is well cared for day and night. All the staff are hard-working and treat my dad with respect and dignity. The home is spotlessly clean and the food is of excellent quality. Reception staff are kine and welcoming.
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Review from P B (Son-in-law of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well-run residential home.
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Review from Gary R (Son of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are lovely and caring and look after my mam very well. Well done to all the management and staff.
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Review from Yvonne W (Sister of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Standard and care for residents are excellent and staff are helpful and work hard.
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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Sheraton Court Care Home is calculated as follows: ( (543 Excellents x 5) + (88 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 654 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service - more info.