
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...
Care Provided by Sheraton Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sheraton Court Care Home for full pricing details and T&Cs.
Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Hollie Rhodes (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (20)
Sheraton Court Care Home Reviews (265)
Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 265 reviews.
Our family loves to visit our aunt at Sheraton Court. We know she is safe, well fed and happy. All the staff are lovely, not enough of them though.
Excellent care, compassionate, good communication skills and good team work.
The only issue we have had is that things getting taken from his room by other residents. The staff are very helpful at trying to return them but it does really upset him.
Thank you for taking the time to leave a review of Sheraton Court, I am sorry to hear items have been going missing from your loved one’s bedroom but pleased to hear that the staff have been helpful in returning these items. We would be more than happy to discuss this concern in person and work...
We wanted to see one of our mum's friends, we had travelled a long way, and the care home was so accommodating. They organised for us to have lunch in the pod in the garden to give us some privacy, and it was such a lovely catch-up. Lunch was lovely, the staff were very friendly, and all of them couldn’t do enough for us. It was so clean and tidy, and our mum's friend's room was lovely and had all she needed. We know she’s in good hands and very well looked after.
My stay has been good for me, the rest and physio were good. The staff were excellent and the food was good. The accommodation was very clean and visiting times were very accommodating.
My Mam has been at Sheraton Court for nearly three years. The home and the staff are fantastic. The staff are very caring and have helped Mam one hundred per cent. She is settled and wants for nothing. We wouldn't wish for her to be anywhere else. Thank you for all your hard work everyone.
The home is clean, the staff and management are friendly and helpful. They do seem to go the extra mile to get the residents to interact together, overall it seems to be a well-run and professionally managed care home.
From the very first visit, being shown around Sheraton Court Care Home, I was very impressed. There is a lovely atmosphere. The staff are very caring and kind. The level of care is wonderful. There is always something for residents to engage in, outings, exercises, bingo, etc, also trips out to the shops. My mom's needs have been met, and I know she is safe and happy.
I would recommend Sheraton Court to anybody.
We are so happy and grateful that my mum is being well cared for by the lovely staff at Sheraton Court. Not only are the staff caring, kind and gentle with my mum and other residents, but are very considerate of the resident's families. Nothing is too much bother. Even though my brother lives close by, I live approx 300 miles away from my mum and only get to see her three times a year. Every time I visit, my mum is clean, smart and seems happy enough. Her room is immaculate, and she has all her personal items around her. Over Christmas, we wanted to take my mum out for lunch, but she was scared to get into my care, so the manager kindly arranged for a member of staff to bring my mum along in a minibus. We are so grateful for this. Thank you all.
My sister has been very happy and well looked after since moving into Shearton Court. The staff and manager are so polite and happy to help anytime. It's a fantastic home - very clean and a happy environment. There are plenty of activities for all residents to do.
Extremely clean and caring environment. The manager is absolutely fantastic, and the staff follow her example as kind, caring and understanding persons. All staff are extremely helpful and go out of their way to assist with anything needed.
The care home is the best I have ever experienced. The carers and managers are so kind and professional in their care and the way they treat family members. I have actually applied for a job here and would be proud to be part of one of the HC-One teams.
My mother has been in Sheraton Court for three years, and I have found the home and staff very good in all aspects. The home is modern and clean, with TV lounges, and the staff are extremely helpful and courteous.
My sister-in-law was accepted into Sheraton Court in July 2022. She is well looked after, is extremely settled and happy, and wants for nothing. Sheraton Court is managed to a high standard. The staff are well trained and very caring and compassionate. The meals are well prepared for everyone's needs, and has all different kinds of activities on a daily basis to keep her active.
Unfortunately, a short time after admission, he required palliative care, and this was provided in a sensitive and timely fashion.
My room is quite big enough, and it is quite big enough for me.
Our full family is absolutely over the moon with the care our mam has received. All staff go above and beyond as if Mam is their own family. We wouldn't wish for her to be anywhere else.
A very friendly and professional home. Always made welcoming, nothing is too much trouble. Peace of mind knowing loved ones are in good hands.
I would just like to say how brilliant and caring the staff have been with my dad, who sadly passed away on the 7th November 2022. I cannot fault the staff for the way that they cared for and looked after my dad and also myself and my sister at this sad time. Keep up the great work that you do, we will forever be grateful to you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2023Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 29 Jan 2026
Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...
- 05 Dec 2025
Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Sheraton Court Care Home.
Accreditations
There are no accreditations posted yet for Sheraton Court Care Home.
Meet the Team (1)

Care Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”
As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.