Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.8 256 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Sheraton Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)

Sheraton Court Care Home Reviews (256)

Total of 256, showing 61-80
9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.760) out of 10, based on 55 reviews in the last 2 years. Over all time Sheraton Court Care Home has 256 reviews.

Overall Experience

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Date Published

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Review from Nicole S (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy and grateful that my mum is being well cared for by the lovely staff at Sheraton Court. Not only are the staff caring, kind and gentle with my mum and other residents, but are very considerate of the resident's families. Nothing is too much bother. Even though my brother lives close
by, I live approx 300 miles away from my mum and only get to see her three times a year. Every time I visit, my mum is clean, smart and seems happy enough. Her room is immaculate, and she has all her personal items around her. Over Christmas, we wanted to take my mum out for lunch, but she was scared to get into my care, so the manager kindly arranged for a member of staff to bring my mum along in a minibus. We are so grateful for this. Thank you all.

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Review from Elaine P (Sister of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been very happy and well looked after since moving into Shearton Court. The staff and manager are so polite and happy to help anytime. It's a fantastic home - very clean and a happy environment. There are plenty of activities for all residents to do.

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Review from Doreen P (Niece of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely clean and caring environment. The manager is absolutely fantastic, and the staff follow her example as kind, caring and understanding persons. All staff are extremely helpful and go out of their way to assist with anything needed.

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Review from Michelle P (Niece of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is the best I have ever experienced. The carers and managers are so kind and professional in their care and the way they treat family members. I have actually applied for a job here and would be proud to be part of one of the HC-One teams.

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Review from G N (Son of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Sheraton Court for three years, and I have found the home and staff very good in all aspects. The home is modern and clean, with TV lounges, and the staff are extremely helpful and courteous.

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Review from N H (Brother-in-law of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law was accepted into Sheraton Court in July 2022. She is well looked after, is extremely settled and happy, and wants for nothing. Sheraton Court is managed to a high standard. The staff are well trained and very caring and compassionate. The meals are well prepared for everyone's needs,
and has all different kinds of activities on a daily basis to keep her active.

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Review from Pauline O (Daughter-in-law of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came in at a time when we needed extra support, and in his time here, he has been treated with dignity and respect. The care he has needed has been provided, and the family have been kept informed and supplied with refreshments. Everyone was cared for.
Unfortunately, a short time
after admission, he required palliative care, and this was provided in a sensitive and timely fashion.

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Review from T C (Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love going to the hair dresses and coffee mornings.
My room is quite big enough, and it is quite big enough for me.

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Review from J D (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our full family is absolutely over the moon with the care our mam has received. All staff go above and beyond as if Mam is their own family. We wouldn't wish for her to be anywhere else.

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Review from Debra H (Daughter-in-law of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and professional home. Always made welcoming, nothing is too much trouble. Peace of mind knowing loved ones are in good hands.

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Review from Michael L (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say how brilliant and caring the staff have been with my dad, who sadly passed away on the 7th November 2022. I cannot fault the staff for the way that they cared for and looked after my dad and also myself and my sister at this sad time. Keep up the great work that you do, we will
forever be grateful to you all.

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Review from J J (Daughter of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I got a call from Sheraton Court - Dad was poorly and they were waiting for an ambulance. Dad has dementia and when I arrived at Sheraton, I found carers amazing with Dad. Trying to coax him into going to hospital. Dad was very confused. All carers and management were great with Dad.

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Review from Glenis S (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sheraton Court Care Home is a fantastic care home, my mam came into this home at the age of 99 and the staff have always been so amazing. The quality of care is first-class and we are reassured that Mam is getting well looked after with the 24-hour care that she deserves.

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Review from Pamela L (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum could not be in a better place than Sheraton Court Care Home. She came in in April 2022, aged 99, needing 24-hour care and she could not have better care. The staff are warm and caring and the care home itself homely and welcoming. Food is excellent. We could not ask for more.

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Review from Sandra M (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From entering Sheraton Court Care Home in April 2022 I thought it was a warm and welcoming environment. The staff seemed very caring and reassuring and always been accommodating and keeping myself and my two sisters fully informed on the care of our Mam.

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Review from J P (Friend of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff go beyond the call of duty with their residents and visitors. The home is always clean and bright, and the quality of the food is excellent.

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Review from Diane S (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only say good things about Sheraton Court. My mum came to live here in March, and she is so well looked after. The staff are lovely, from the manager right down to the cleaners. Nothing is too much trouble for any of the staff; they are helpful and very friendly. She has thrived since coming here
to live, and I know she is very well looked after, so I don't worry about her like I used to - she is happy!

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Review from W M (Sister of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was placed in Sheraton Court for two weeks and three days of respite care. The excellent care home is made so by the high calibre of staff, be they carers/management/administrators and the laundry.
None of these are easy roles, but we found that the utmost care and respect were given, and
ensuring for even a short time, my sister was feeling cared for (as well as myself), especially during some challenging moments.
Strong connections were made with top-floor staff, admin and reception, and the well-being coordinator is a treasure! Thank you so much.

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Review from Sheila W (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in here for two years gone July 2020.
Staff really helpful and caring.

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Review from I S (Son of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Sheraton Court for over three years, and this has been a lovely place for him. The staff are very caring and treat him with affection and dignity.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Sheraton Court Care Home is calculated as follows: ( (539 Excellents x 5) + (89 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 653 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service - more info.