Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.8 263 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.
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Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Sheraton Court Care Home to find out the exact price for your requirements.

Contact Sheraton Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sheraton Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (20)

Sheraton Court Care Home Reviews (263)

9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.768) out of 10, based on 55 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 263 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sheraton Court Care Home
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Total of 263, showing 61-80
Review from G P (Daughter of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only issue we have had is that things getting taken from his room by other residents. The staff are very helpful at trying to return them but it does really upset him.
Reply from Clare Sheehan, TBC at Sheraton Court Care Home
Thank you for taking the time to leave a review of Sheraton Court, I am sorry to hear items have been going missing from your loved one’s bedroom but pleased to hear that the staff have been helpful…read more
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Review from S W (Friend of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We wanted to see one of our mum's friends, we had travelled a long way, and the care home was so accommodating. They organised for us to have lunch in the pod in the garden to give us some privacy, and it was such a lovely catch-up. Lunch was lovely, the staff were very friendly, and all of them couldn’t
do enough for us. It was so clean and tidy, and our mum's friend's room was lovely and had all she needed. We know she’s in good hands and very well looked after.
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Review from Alan S (Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay has been good for me, the rest and physio were good. The staff were excellent and the food was good. The accommodation was very clean and visiting times were very accommodating.
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Review from Christine M (Daughter of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam has been at Sheraton Court for nearly three years. The home and the staff are fantastic. The staff are very caring and have helped Mam one hundred per cent. She is settled and wants for nothing. We wouldn't wish for her to be anywhere else. Thank you for all your hard work everyone.
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Review from M H (Son of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is clean, the staff and management are friendly and helpful. They do seem to go the extra mile to get the residents to interact together, overall it seems to be a well-run and professionally managed care home.
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Review from Eileen M (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first visit, being shown around Sheraton Court Care Home, I was very impressed. There is a lovely atmosphere. The staff are very caring and kind. The level of care is wonderful. There is always something for residents to engage in, outings, exercises, bingo, etc, also trips out to the
shops. My mom's needs have been met, and I know she is safe and happy.
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Review from J H (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ad lives at Sheraton Court. Since he moved in here, his health and mental health have improved immensely. The staff are always smiling and happy to help when needed. The home is always clean and tidy. My dad is always clean and tidy.
I would recommend Sheraton Court to anybody.
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Review from Nicole S (Daughter of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy and grateful that my mum is being well cared for by the lovely staff at Sheraton Court. Not only are the staff caring, kind and gentle with my mum and other residents, but are very considerate of the resident's families. Nothing is too much bother. Even though my brother lives close
by, I live approx 300 miles away from my mum and only get to see her three times a year. Every time I visit, my mum is clean, smart and seems happy enough. Her room is immaculate, and she has all her personal items around her. Over Christmas, we wanted to take my mum out for lunch, but she was scared to get into my care, so the manager kindly arranged for a member of staff to bring my mum along in a minibus. We are so grateful for this. Thank you all.
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Review from Elaine P (Sister of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been very happy and well looked after since moving into Shearton Court. The staff and manager are so polite and happy to help anytime. It's a fantastic home - very clean and a happy environment. There are plenty of activities for all residents to do.
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Review from Doreen P (Niece of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely clean and caring environment. The manager is absolutely fantastic, and the staff follow her example as kind, caring and understanding persons. All staff are extremely helpful and go out of their way to assist with anything needed.
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Review from Michelle P (Niece of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is the best I have ever experienced. The carers and managers are so kind and professional in their care and the way they treat family members. I have actually applied for a job here and would be proud to be part of one of the HC-One teams.
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Review from G N (Son of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Sheraton Court for three years, and I have found the home and staff very good in all aspects. The home is modern and clean, with TV lounges, and the staff are extremely helpful and courteous.
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Review from N H (Brother-in-law of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law was accepted into Sheraton Court in July 2022. She is well looked after, is extremely settled and happy, and wants for nothing. Sheraton Court is managed to a high standard. The staff are well trained and very caring and compassionate. The meals are well prepared for everyone's needs,
and has all different kinds of activities on a daily basis to keep her active.
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Review from Pauline O (Daughter-in-law of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law came in at a time when we needed extra support, and in his time here, he has been treated with dignity and respect. The care he has needed has been provided, and the family have been kept informed and supplied with refreshments. Everyone was cared for.
Unfortunately, a short time
after admission, he required palliative care, and this was provided in a sensitive and timely fashion.
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Review from T C (Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love going to the hair dresses and coffee mornings.
My room is quite big enough, and it is quite big enough for me.
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Review from J D (Daughter of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our full family is absolutely over the moon with the care our mam has received. All staff go above and beyond as if Mam is their own family. We wouldn't wish for her to be anywhere else.
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Review from Debra H (Daughter-in-law of Resident) published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly and professional home. Always made welcoming, nothing is too much trouble. Peace of mind knowing loved ones are in good hands.
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Review from Michael L (Son of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say how brilliant and caring the staff have been with my dad, who sadly passed away on the 7th November 2022. I cannot fault the staff for the way that they cared for and looked after my dad and also myself and my sister at this sad time. Keep up the great work that you do, we will
forever be grateful to you all.
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Review from J J (Daughter of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I got a call from Sheraton Court - Dad was poorly and they were waiting for an ambulance. Dad has dementia and when I arrived at Sheraton, I found carers amazing with Dad. Trying to coax him into going to hospital. Dad was very confused. All carers and management were great with Dad.
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Review from Glenis S (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sheraton Court Care Home is a fantastic care home, my mam came into this home at the age of 99 and the staff have always been so amazing. The quality of care is first-class and we are reassured that Mam is getting well looked after with the 24-hour care that she deserves.
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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Sheraton Court Care Home is calculated as follows: ( (543 Excellents x 5) + (88 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 654 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service - more info.