Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.8 259 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Sheraton Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)

Sheraton Court Care Home Reviews (259)

9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.752) out of 10, based on 51 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 259 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sheraton Court Care Home
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Total of 259, showing 81-100
Review from W M (Sister of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was placed in Sheraton Court for two weeks and three days of respite care. The excellent care home is made so by the high calibre of staff, be they carers/management/administrators and the laundry.
None of these are easy roles, but we found that the utmost care and respect were given, and
ensuring for even a short time, my sister was feeling cared for (as well as myself), especially during some challenging moments.
Strong connections were made with top-floor staff, admin and reception, and the well-being coordinator is a treasure! Thank you so much.
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Review from Sheila W (Daughter of Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been in here for two years gone July 2020.
Staff really helpful and caring.
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Review from I S (Son of Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in Sheraton Court for over three years, and this has been a lovely place for him. The staff are very caring and treat him with affection and dignity.
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Review from Barbara R (Daughter of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been amazing - going, what felt, that extra mile when dealing with my dad's end-of-life care! All staff were lovely, but some we gelled with, even more, especially the carers who did his overnight care.
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Review from Alwyn B (Sister of Resident) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Having only visited my sister five or six times over the past week thinking everything regarding her care was satisfactory. My opinion changed drastically today (Sunday 28th August) upon finding my sister still in bed at 11 am; she had been there unattended, with no breakfast, no fresh water, no hygiene,
curtains were still closed, so it was obvious that no one had been in the room to check on her at all. Her daughter arrived at about 11.30 and was appalled. Please make sure this does not happen again.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Sheraton Court Care Home

Thank you for taking the time to leave a review of Sheraton Court, I am sorry to hear you are dissatisfied with the lack of care towards your sister when you visited on 28 August 2022. We take concerns like this very seriously and we have undertaken a full investigation and the outcome has already been communicated with your sister’s daughter. I would be more than happy to meet with you if you feel this is something you would like to do. Please contact the home directly so we can organise a suitable date and time. Once again thank you for taking the time to leave us a review.

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Review from C G (Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy here.
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Review from Yvonne P (Daughter of Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sheraton Court staff have been absolutely amazing at this time. My dad has been in hospital and returned to the home on palliative care. The staff couldn't do any more for my father if they tried. The care and attention of staff have been 100 per cent. Amazing, Sheraton Court!
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Review from Derek P (Son of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care and dignity that they show to my father, from the lady at the desk to all the staff; they are all very pleasant and couldn't be more helpful. A very big thanks to all the staff for all they do for my dad.
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Review from Judith M (Daughter of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so much to our family. The end of care support in our sad and difficult time in the loss of our mum, who resided for many years at Sheraton Court, made this sad time much easier. Thank you.
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Review from Peter O (Son of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in the last stages of her end-of-life.
I received help and compassion over and above normal expectations.
I have expressed my sincere thanks to the care home staff (Sheraton Court Hartlepool).
On behalf of myself and my entire family - thank you.
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Review from Claire O (Granddaughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to all the care staff at Sheraton Court. They have been like a second family to my grandma and always had her best interest at heart. The support and communication with our family have been second to none. I would like to give our gratitude on behalf of grandma and praise the staff for
their consideration towards her end-of-life care.
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Review from Sheila S (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very supportive and professional service from all staff, who could not do enough for the family.
I would not hesitate to recommend Sheraton Court as a care provider.
Thank you for your kind help and support, which is much appreciated. Each and every staff member has provided first-class care to
my mother.
Thank you.
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Review from Janet G (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to our mum has always been of a very high standard. We cannot praise the staff enough for the care and compassion shown during her end-of-life care.
The management team's communication was second to none, and the whole team should be proud of the service they provide.
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Review from J T (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not recommend anywhere but here. Friendly, caring staff, lovely, clean, bright rooms. Staff go over and beyond. Cheerful reception, admin staff. Our mum is safe, protected and cared for here by wonderful staff. Excellent!
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Review from Linda L (Niece of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the staff highly enough. Their care and consideration for my aunt and myself are wonderful. The accommodation is very clean and comfortable, and my aunt is very happy with the standard and variety of the food. Overall, we are very happy.
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Review from D M (Son of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff very helpful. Nothing seems to be too much trouble.
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Review from A S (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management have helped to make my dad's transition from independent living to assisted care flawless. All the staff are very caring and have the patient's best interest at heart. The facilities are lovely. My dad is very happy at Sheration Court.
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Review from Olivia P (Granddaughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, excellent care home.
Very thorough when caring for my grandad.
Always have the resident's best interest at heart.
My grandad is well looked after, including meeting all his activities of daily living.
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Review from S T (Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with how I was treated. How I now know the way you're treated. I have no worries about going back. The meals are very nice, and I felt safe. The carers are very nice to everybody. They like making you laugh and having a bit of fun with you. Anyone who is nervous need not be; you are
made very relaxed.
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Review from Debbie A (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is really helpful and caring. It gives our family peace of mind knowing our dad is being cared for and is safe here.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Sheraton Court Care Home is calculated as follows: ( (497 Excellents x 5) + (86 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 606 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service - more info.