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Sheraton Court Care Home

Warren Road, Hartlepool, Cleveland & Teesside TS24 9AH
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Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool

Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...  

Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,416
Residential Dementia CareFrom £1,312From £1,443

Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (20)

Sheraton Court Care Home Reviews (265)

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9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years. Over all time Sheraton Court Care Home has 265 reviews.

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Review from J J (Daughter of Resident) published on 16 December 2022 Submitted via Postal Card
Overall Experience

I got a call from Sheraton Court - Dad was poorly and they were waiting for an ambulance. Dad has dementia and when I arrived at Sheraton, I found carers amazing with Dad. Trying to coax him into going to hospital. Dad was very confused. All carers and management were great with Dad.

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Review from Glenis S (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card
Overall Experience

Sheraton Court Care Home is a fantastic care home, my mam came into this home at the age of 99 and the staff have always been so amazing. The quality of care is first-class and we are reassured that Mam is getting well looked after with the 24-hour care that she deserves.

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Review from Pamela L (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card
Overall Experience

My mum could not be in a better place than Sheraton Court Care Home. She came in in April 2022, aged 99, needing 24-hour care and she could not have better care. The staff are warm and caring and the care home itself homely and welcoming. Food is excellent. We could not ask for more.

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Review from Sandra M (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card
Overall Experience

From entering Sheraton Court Care Home in April 2022 I thought it was a warm and welcoming environment. The staff seemed very caring and reassuring and always been accommodating and keeping myself and my two sisters fully informed on the care of our Mam.

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Review from J P (Friend of Resident) published on 8 November 2022 Submitted via Postal Card
Overall Experience

Staff go beyond the call of duty with their residents and visitors. The home is always clean and bright, and the quality of the food is excellent.

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Review from Diane S (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card
Overall Experience

I can only say good things about Sheraton Court. My mum came to live here in March, and she is so well looked after. The staff are lovely, from the manager right down to the cleaners. Nothing is too much trouble for any of the staff; they are helpful and very friendly. She has thrived since coming here to live, and I know she is very well looked after, so I don't worry about her like I used to - she is happy!

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Review from W M (Sister of Resident) published on 26 October 2022 Submitted via Postal Card
Overall Experience
My sister was placed in Sheraton Court for two weeks and three days of respite care. The excellent care home is made so by the high calibre of staff, be they carers/management/administrators and the laundry.
None of these are easy roles, but we found that the utmost care and respect were given, and ensuring for even a short time, my sister was feeling cared for (as well as myself), especially during some challenging moments.

Strong connections were made with top-floor staff, admin and reception, and the well-being coordinator is a treasure! Thank you so much.

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Review from Sheila W (Daughter of Resident) published on 28 September 2022 Submitted via Postal Card
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My mam has been in here for two years gone July 2020.

Staff really helpful and caring.

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Review from I S (Son of Resident) published on 28 September 2022 Submitted via Postal Card
Overall Experience

My father has been in Sheraton Court for over three years, and this has been a lovely place for him. The staff are very caring and treat him with affection and dignity.

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Review from Barbara R (Daughter of Resident) published on 27 September 2022 Submitted via Postal Card
Overall Experience

Staff have been amazing - going, what felt, that extra mile when dealing with my dad's end-of-life care! All staff were lovely, but some we gelled with, even more, especially the carers who did his overnight care.

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Review from Alwyn B (Sister of Resident) published on 19 September 2022 Submitted via Postal Card
Overall Experience

Having only visited my sister five or six times over the past week thinking everything regarding her care was satisfactory. My opinion changed drastically today (Sunday 28th August) upon finding my sister still in bed at 11 am; she had been there unattended, with no breakfast, no fresh water, no hygiene, curtains were still closed, so it was obvious that no one had been in the room to check on her at all. Her daughter arrived at about 11.30 and was appalled. Please make sure this does not happen again.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sheraton Court Care Home

Thank you for taking the time to leave a review of Sheraton Court, I am sorry to hear you are dissatisfied with the lack of care towards your sister when you visited on 28 August 2022. We take concerns like this very seriously and we have undertaken a full investigation and the outcome has already...  

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Review from C G (Resident / Service User) published on 12 September 2022 Submitted via Postal Card
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So happy here.

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Review from Yvonne P (Daughter of Resident) published on 18 August 2022 Submitted via Postal Card
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Sheraton Court staff have been absolutely amazing at this time. My dad has been in hospital and returned to the home on palliative care. The staff couldn't do any more for my father if they tried. The care and attention of staff have been 100 per cent. Amazing, Sheraton Court!

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Review from Derek P (Son of Resident) published on 12 August 2022 Submitted via Postal Card
Overall Experience

Very pleased with the care and dignity that they show to my father, from the lady at the desk to all the staff; they are all very pleasant and couldn't be more helpful. A very big thanks to all the staff for all they do for my dad.

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Review from Judith M (Daughter of Resident) published on 22 July 2022 Submitted via Website
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Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so much to our family. The end of care support in our sad and difficult time in the loss of our mum, who resided for many years at Sheraton Court, made this sad time much easier. Thank you.

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Review from Peter O (Son of Resident) published on 30 June 2022 Submitted via Website
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My mother was in the last stages of her end-of-life.
I received help and compassion over and above normal expectations.
I have expressed my sincere thanks to the care home staff (Sheraton Court Hartlepool).

On behalf of myself and my entire family - thank you.

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Review from Claire O (Granddaughter of Resident) published on 30 June 2022 Submitted via Website
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A big thank you to all the care staff at Sheraton Court. They have been like a second family to my grandma and always had her best interest at heart. The support and communication with our family have been second to none. I would like to give our gratitude on behalf of grandma and praise the staff for their consideration towards her end-of-life care.

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Review from Sheila S (Daughter of Resident) published on 30 June 2022 Submitted via Website
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A very supportive and professional service from all staff, who could not do enough for the family.
I would not hesitate to recommend Sheraton Court as a care provider.
Thank you for your kind help and support, which is much appreciated. Each and every staff member has provided first-class care to my mother.

Thank you.

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Review from Janet G (Daughter of Resident) published on 30 June 2022 Submitted via Website
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The care given to our mum has always been of a very high standard. We cannot praise the staff enough for the care and compassion shown during her end-of-life care.

The management team's communication was second to none, and the whole team should be proud of the service they provide.

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Review from J T (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card
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Could not recommend anywhere but here. Friendly, caring staff, lovely, clean, bright rooms. Staff go over and beyond. Cheerful reception, admin staff. Our mum is safe, protected and cared for here by wonderful staff. Excellent!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 29 Jan 2026

    Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...

  • 05 Dec 2025

    Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Sheraton Court Care Home.

Awards / Recognitions (14)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Sheraton Court Care Home.

Meet the Team (1)

Hollie Rhodes
Hollie RhodesJob Title:Home Manager
Introducing Hollie Rhodes

Care Manager at Sheraton Court, Hartlepool

What does kindness mean to you?

“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”

As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Hollie remarked:

“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”

Outside of work, Hollie enjoys spending time with her partner and children.

If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.