Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.
In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.
By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.
Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.
The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.
The price(s) shown are provided by the care home. Contact Sheraton Court Care Home for full pricing details and T&Cs.
Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:
Sheraton Court Care Home has a Review Score of 9.8 (9.801) out of 10, based on 39 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 270 reviews.
Unfortunately, a short time...
Unfortunately, a short time after admission, he required palliative care, and this was provided in a sensitive and timely fashion.
My room is quite big enough, and it is quite big enough for me.
My room is quite big enough, and it is quite big enough for me.
Our full family is absolutely over the moon with the care our mam has received. All staff go above and beyond as if Mam is their own family. We wouldn't wish for her to be anywhere else.
Our full family is absolutely over the moon with the care our mam has received. All staff go above and beyond as if Mam is their own family. We wouldn't wish for her to be anywhere else.
A very friendly and professional home. Always made welcoming, nothing is too much trouble. Peace of mind knowing loved ones are in good hands.
A very friendly and professional home. Always made welcoming, nothing is too much trouble. Peace of mind knowing loved ones are in good hands.
I would just like to say how brilliant and caring the staff have been with my dad, who sadly passed away on the 7th November 2022. I cannot fault the staff for the way that they cared for and looked after my dad and also myself and my sister at this sad time. Keep up the great work that you do, we...
I would just like to say how brilliant and caring the staff have been with my dad, who sadly passed away on the 7th November 2022. I cannot fault the staff for the way that they cared for and looked after my dad and also myself and my sister at this sad time. Keep up the great work that you do, we will forever be grateful to you all.
I got a call from Sheraton Court - Dad was poorly and they were waiting for an ambulance. Dad has dementia and when I arrived at Sheraton, I found carers amazing with Dad. Trying to coax him into going to hospital. Dad was very confused. All carers and management were great with Dad.
I got a call from Sheraton Court - Dad was poorly and they were waiting for an ambulance. Dad has dementia and when I arrived at Sheraton, I found carers amazing with Dad. Trying to coax him into going to hospital. Dad was very confused. All carers and management were great with Dad.
Sheraton Court Care Home is a fantastic care home, my mam came into this home at the age of 99 and the staff have always been so amazing. The quality of care is first-class and we are reassured that Mam is getting well looked after with the 24-hour care that she deserves.
Sheraton Court Care Home is a fantastic care home, my mam came into this home at the age of 99 and the staff have always been so amazing. The quality of care is first-class and we are reassured that Mam is getting well looked after with the 24-hour care that she deserves.
My mum could not be in a better place than Sheraton Court Care Home. She came in in April 2022, aged 99, needing 24-hour care and she could not have better care. The staff are warm and caring and the care home itself homely and welcoming. Food is excellent. We could not ask for more.
My mum could not be in a better place than Sheraton Court Care Home. She came in in April 2022, aged 99, needing 24-hour care and she could not have better care. The staff are warm and caring and the care home itself homely and welcoming. Food is excellent. We could not ask for more.
From entering Sheraton Court Care Home in April 2022 I thought it was a warm and welcoming environment. The staff seemed very caring and reassuring and always been accommodating and keeping myself and my two sisters fully informed on the care of our Mam.
From entering Sheraton Court Care Home in April 2022 I thought it was a warm and welcoming environment. The staff seemed very caring and reassuring and always been accommodating and keeping myself and my two sisters fully informed on the care of our Mam.
Staff go beyond the call of duty with their residents and visitors. The home is always clean and bright, and the quality of the food is excellent.
Staff go beyond the call of duty with their residents and visitors. The home is always clean and bright, and the quality of the food is excellent.
I can only say good things about Sheraton Court. My mum came to live here in March, and she is so well looked after. The staff are lovely, from the manager right down to the cleaners. Nothing is too much trouble for any of the staff; they are helpful and very friendly. She has thrived since coming...
I can only say good things about Sheraton Court. My mum came to live here in March, and she is so well looked after. The staff are lovely, from the manager right down to the cleaners. Nothing is too much trouble for any of the staff; they are helpful and very friendly. She has thrived since coming here to live, and I know she is very well looked after, so I don't worry about her like I used to - she is happy!
None of these are easy roles, but we found that the utmost care and respect were given,...
Strong connections were made with top-floor staff, admin and reception, and the well-being coordinator is a treasure! Thank you so much.
Staff really helpful and caring.
Staff really helpful and caring.
My father has been in Sheraton Court for over three years, and this has been a lovely place for him. The staff are very caring and treat him with affection and dignity.
My father has been in Sheraton Court for over three years, and this has been a lovely place for him. The staff are very caring and treat him with affection and dignity.
Staff have been amazing - going, what felt, that extra mile when dealing with my dad's end-of-life care! All staff were lovely, but some we gelled with, even more, especially the carers who did his overnight care.
Staff have been amazing - going, what felt, that extra mile when dealing with my dad's end-of-life care! All staff were lovely, but some we gelled with, even more, especially the carers who did his overnight care.
Having only visited my sister five or six times over the past week thinking everything regarding her care was satisfactory. My opinion changed drastically today (Sunday 28th August) upon finding my sister still in bed at 11 am; she had been there unattended, with no breakfast, no fresh water, no...
Having only visited my sister five or six times over the past week thinking everything regarding her care was satisfactory. My opinion changed drastically today (Sunday 28th August) upon finding my sister still in bed at 11 am; she had been there unattended, with no breakfast, no fresh water, no hygiene, curtains were still closed, so it was obvious that no one had been in the room to check on her at all. Her daughter arrived at about 11.30 and was appalled. Please make sure this does not happen again.
Thank you for taking the time to leave a review of Sheraton Court, I am sorry to hear you are dissatisfied with the lack of care towards your sister when you visited on 28 August 2022. We take concerns like this very seriously and we have undertaken a full investigation and the outcome has already...
Thank you for taking the time to leave a review of Sheraton Court, I am sorry to hear you are dissatisfied with the lack of care towards your sister when you visited on 28 August 2022. We take concerns like this very seriously and we have undertaken a full investigation and the outcome has already been communicated with your sister’s daughter. I would be more than happy to meet with you if you feel this is something you would like to do. Please contact the home directly so we can organise a suitable date and time. Once again thank you for taking the time to leave us a review.
So happy here.
So happy here.
Sheraton Court staff have been absolutely amazing at this time. My dad has been in hospital and returned to the home on palliative care. The staff couldn't do any more for my father if they tried. The care and attention of staff have been 100 per cent. Amazing, Sheraton Court!
Sheraton Court staff have been absolutely amazing at this time. My dad has been in hospital and returned to the home on palliative care. The staff couldn't do any more for my father if they tried. The care and attention of staff have been 100 per cent. Amazing, Sheraton Court!
Very pleased with the care and dignity that they show to my father, from the lady at the desk to all the staff; they are all very pleasant and couldn't be more helpful. A very big thanks to all the staff for all they do for my dad.
Very pleased with the care and dignity that they show to my father, from the lady at the desk to all the staff; they are all very pleasant and couldn't be more helpful. A very big thanks to all the staff for all they do for my dad.
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so much to our family. The end of care support in our sad and difficult time in the loss of our mum, who resided for many years at Sheraton Court, made this sad time much easier. Thank you.
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so much to our family. The end of care support in our sad and difficult time in the loss of our mum, who resided for many years at Sheraton Court, made this sad time much easier. Thank you.
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Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...
Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Sheraton Court Care Home.
There are no accreditations posted yet for Sheraton Court Care Home.
Care Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their...
Introducing Hollie RhodesCare Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”
As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -what an Enhanced Service includes.