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Sheraton Court Care Home

Warren Road, Hartlepool, Cleveland & Teesside TS24 9AH
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Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool

Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...  

Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,416
Residential Dementia CareFrom £1,312From £1,443

Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (20)

Sheraton Court Care Home Reviews (265)

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9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years. Over all time Sheraton Court Care Home has 265 reviews.

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Showing 265 reviews matching selected criteria
Review from Linda L (Niece of Resident) published on 27 June 2022 Submitted via Postal Card
Overall Experience

I can't praise the staff highly enough. Their care and consideration for my aunt and myself are wonderful. The accommodation is very clean and comfortable, and my aunt is very happy with the standard and variety of the food. Overall, we are very happy.

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Review from D M (Son of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience

I have always found the staff very helpful. Nothing seems to be too much trouble.

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Review from A S (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience

The staff and management have helped to make my dad's transition from independent living to assisted care flawless. All the staff are very caring and have the patient's best interest at heart. The facilities are lovely. My dad is very happy at Sheration Court.

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Review from Olivia P (Granddaughter of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience
Overall, excellent care home.
Very thorough when caring for my grandad.
Always have the resident's best interest at heart.

My grandad is well looked after, including meeting all his activities of daily living.

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Review from S T (Resident / Service User) published on 17 June 2022 Submitted via Postal Card
Overall Experience

I was very pleased with how I was treated. How I now know the way you're treated. I have no worries about going back. The meals are very nice, and I felt safe. The carers are very nice to everybody. They like making you laugh and having a bit of fun with you. Anyone who is nervous need not be; you are made very relaxed.

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Review from Debbie A (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card
Overall Experience

Everyone is really helpful and caring. It gives our family peace of mind knowing our dad is being cared for and is safe here.

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Review from J P (Resident / Service User) published on 17 June 2022 Submitted via Postal Card
Overall Experience
I am quite happy in Sheraton Court.

I enjoy the company of the staff.

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Review from Lisa M (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card
Overall Experience

Dad came in for rehab following a hip operation, but he is needing long-term care. So pleased he got a place at Sheraton. The staff are amazing; light and bright, fresh flowers everywhere, so clean and fresh. We call it "the Sheraton Court hotel". Thanks, team.

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Review from Janet A (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card
Overall Experience

My mam has settled in Sheraton really well. She seems happy with all of the staff and enjoys her time with everyone. She eats well and enjoys her activities.

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Review from J S (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card
Overall Experience

My father was transferred here from another care home, and this one is 100-per cent better. The staff are all very helpful and very friendly, nothing is a bother to them. My father is so much happier than he was. I would like to thank each and everyone one of them for looking after my father.

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Review from T H (Son of Resident) published on 16 June 2022 Submitted via Postal Card
Overall Experience

Absolutely fantastic place. Over the moon with the care and assistance given to my mother. Couldn't fault any of them; they are all brilliant.

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Review from P E (Resident / Service User) published on 16 June 2022 Submitted via Postal Card
Overall Experience

Since arriving at Sheraton Court, I am very happy and pleased with it. The staff are a lot better than my previous care home and are always there if I need anything.

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Review from S S (Son of Resident) published on 7 June 2022 Submitted via Postal Card
Overall Experience

Lovely home.

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Review from Liam C (Grandson of Resident) published on 1 June 2022 Submitted via Postal Card
Overall Experience
Clean.
No smells.
Happy.
Caring.
Kind.
Well managed.
Amazing staff.

5-stars!

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Review from C G (Resident / Service User) published on 27 May 2022 Submitted via Postal Card
Overall Experience

I am well looked after. I have made new friends.

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Review from H C (Granddaughter of Resident) published on 27 May 2022 Submitted via Postal Card
Overall Experience
Amazing staff.
Super clean.

10/10.

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Review from S C (Grandson of Resident) published on 27 May 2022 Submitted via Postal Card
Overall Experience

Sheraton Court is as good as a 5-star hotel. It is so clean and homely. The residents are shown kindness and respect at all times.

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Review from J C (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card
Overall Experience

The care and love my mam received at Sheraton Court was amazing. The staff are so kind. Having stayed with Mam until she passed away, I was able to see first-hand how good, caring and kind every one of them is to all the residents. I was never in any doubt about how much my mam was loved, respected and cared for. The kindness shown to us, her family, was exceptional at all times. Due to Covid, the time we have had with Mam has been limited. In that time, my mam has been loved, with the staff becoming her substitute family. When Mam could no longer speak, the staff would come in and talk to her. The smile on Mam's face told me everything I needed to know. To every one of you, thank you.

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Review from I C (Granddaughter of Resident) published on 27 May 2022 Submitted via Postal Card
Overall Experience

This home is amazing! Every member of staff is kind and caring, going above and beyond all our expectations.

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Review from G R (Resident / Service User) published on 20 May 2022 Submitted via Postal Card
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Very happy.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 29 Jan 2026

    Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...

  • 05 Dec 2025

    Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Sheraton Court Care Home.

Awards / Recognitions (14)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Sheraton Court Care Home.

Meet the Team (1)

Hollie Rhodes
Hollie RhodesJob Title:Home Manager
Introducing Hollie Rhodes

Care Manager at Sheraton Court, Hartlepool

What does kindness mean to you?

“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”

As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Hollie remarked:

“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”

Outside of work, Hollie enjoys spending time with her partner and children.

If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

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