Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.8 259 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Sheraton Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)

Sheraton Court Care Home Reviews (259)

9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.752) out of 10, based on 51 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 259 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sheraton Court Care Home
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Total of 259, showing 101-120
Review from J P (Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am quite happy in Sheraton Court.
I enjoy the company of the staff.
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Review from Lisa M (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came in for rehab following a hip operation, but he is needing long-term care. So pleased he got a place at Sheraton. The staff are amazing; light and bright, fresh flowers everywhere, so clean and fresh. We call it "the Sheraton Court hotel". Thanks, team.
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Review from Janet A (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has settled in Sheraton really well. She seems happy with all of the staff and enjoys her time with everyone. She eats well and enjoys her activities.
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Review from J S (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was transferred here from another care home, and this one is 100-per cent better. The staff are all very helpful and very friendly, nothing is a bother to them. My father is so much happier than he was. I would like to thank each and everyone one of them for looking after my father.
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Review from T H (Son of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic place. Over the moon with the care and assistance given to my mother. Couldn't fault any of them; they are all brilliant.
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Review from P E (Resident) assisted by family/friend published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving at Sheraton Court, I am very happy and pleased with it. The staff are a lot better than my previous care home and are always there if I need anything.
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Review from S S (Son of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home.
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Review from Liam C (Grandson of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean.
No smells.
Happy.
Caring.
Kind.
Well managed.
Amazing staff.
5-stars!
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Review from C G (Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am well looked after. I have made new friends.
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Review from H C (Granddaughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff.
Super clean.
10/10.
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Review from S C (Grandson of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sheraton Court is as good as a 5-star hotel. It is so clean and homely. The residents are shown kindness and respect at all times.
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Review from J C (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and love my mam received at Sheraton Court was amazing. The staff are so kind. Having stayed with Mam until she passed away, I was able to see first-hand how good, caring and kind every one of them is to all the residents. I was never in any doubt about how much my mam was loved, respected
and cared for. The kindness shown to us, her family, was exceptional at all times. Due to Covid, the time we have had with Mam has been limited. In that time, my mam has been loved, with the staff becoming her substitute family. When Mam could no longer speak, the staff would come in and talk to her. The smile on Mam's face told me everything I needed to know. To every one of you, thank you.
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Review from I C (Granddaughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is amazing! Every member of staff is kind and caring, going above and beyond all our expectations.
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Review from G R (Resident) published on 20 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy.
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Review from M L (Brother of Resident) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A smart, presentable and professional feel in Sheraton Court. The rooms are pristine, and the staff are approachable and friendly. Importantly, the atmosphere here is pleasing and reassuring.
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Review from Justine R (Granddaughter of Resident) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and go the extra mile for the service users. My grandad is happy being here.
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Review from David H (Son-in-law of Resident) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are alwats very pleasant and maintain a high standard of care for my father-in-law. Premises are immaculately clean, and facilities are first class. Overall, this is a five-star establishment in all ways.
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Review from P F (Son-in-law of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming home, immaculately clean. All staff are kind, friendly and so helpful. Staff have a lovely rapport with the residents and visitors, always happy to help even though their job would be very difficult at times.
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Review from L J (Granddaughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sheraton Court is home from home. Beautifully decorated, and immaculately clean. My nana looks so happy and said she feels safe and loves the staff and her toast in the morning. Food is very good, Nana said. There is always a warm, welcoming atmosphere. My nana enjoys her dancing, music, bingo and her
room. A big thank you to all staff.
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Review from A V (Husband of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sheraton Court and all its staff are amazing. Cannot thank them enough for providing a safe, extremely pleasant and loving environment for my wife. The rooms are perfect, all needs are taken care of. Thank you all so much.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Sheraton Court Care Home is calculated as follows: ( (497 Excellents x 5) + (86 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 606 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service - more info.