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Sheraton Court Care Home

Warren Road, Hartlepool, Cleveland & Teesside TS24 9AH
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Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool

Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...  

Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,416
Residential Dementia CareFrom £1,312From £1,443

Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (20)

Sheraton Court Care Home Reviews (265)

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9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years. Over all time Sheraton Court Care Home has 265 reviews.

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Showing 265 reviews matching selected criteria
Review from Gary R (Son of Resident) published on 3 July 2024 Submitted via Postal Card
Overall Experience

All the staff are lovely and caring and look after my mam very well. Well done to all the management and staff.

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Review from Yvonne W (Sister of Resident) published on 1 July 2024 Submitted via Postal Card
Overall Experience

Standard and care for residents are excellent and staff are helpful and work hard.

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Review from J H (Son of Resident) published on 1 July 2024 Submitted via Postal Card
Overall Experience

My mother has been a resident for approximately three years and my brother and I visit weekly. We have always found the staff to be very friendly and efficient. We are always informed promptly of any medical issues. The rooms (bedroom, dining, TV etc.) are always in a clean and tidy condition. We have sampled the food and found it very tasty, tea and biscuits are provided from a trolley several times a day. We are fortunate that our mother is being looked after in Sheraton Court.

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Review from Ken V (Son-in-law of Resident) published on 20 May 2024 Submitted via Website
Overall Experience

Sheraton Court has looked after my mother-in-law for a long time. She was very well cared for and was very well looked after. Good food and great care. All staff were superb. The only very slight criticism would be the parking was sometimes very tricky. Thank you.

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Review from P V (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card
Overall Experience

Mam has been at Sheraton Court for nearly 5 years and Mam has had the most wonderful care. It is good to know she is treated and cared for like a family member here. She is now sadly on end-of-life care. Now the staff are not only caring for her but they are sensitive and attentively caring for us too. Put 'satisfactory' for value for money only because we don't think the carers are paid enough. How much profit is paid to the carer?

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sheraton Court Care Home

Thank you for taking the time to write a lovely review of your experience at Sheraton Court. We take pride in the support, dedication and kindness shown towards the residents and that you feel your mother is safe and cared for. We are pleased you feel our home colleagues do a wonderful job; we will...  

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Review from K O (Son of Resident) published on 14 May 2024 Submitted via Postal Card
Overall Experience

After 5 years of care, Mam is now at end-of-life care. I can't talk highly enough of the staff. They have been incredibly compassionate and caring to both Mam and our family. Nothing has been too much trouble for them. They dissolve the salary of a footballer working in such difficult circumstances. During Mam's 5 years at Sheraton Court, she has always been looked after to the highest standards.

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Review from Jack G (Nephew of Resident) published on 29 April 2024 Submitted via Postal Card
Overall Experience

After a recent visit to my family member, I was reassured she is being well cared for. Thank you.

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Review from S M (Daughter of Resident) published on 18 March 2024 Submitted via Website
Overall Experience

We have had excellent service from all of the staff at Sheraton Court. My mum has dementia, and her health has declined rapidly; she was unsafe to be at her assisted living and needed to find a care home that would meet all of her care needs. They have gone over and above for Mum, showing compassion and empathy always. All of the staff have been amazing.

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Review from Joanne S (Daughter of Resident) published on 13 March 2024 Submitted via Website
Overall Experience
Mum has been at Sheraton Court since May 2023. Even though it took Mum a while to settle, from day one, she always said the food was lovely and the staff were wonderful. I’ve spent many hours visiting Mum and the staff treat everyone the same. They are not acting or pretending, they do genuinely treat everyone with empathy and care as if they are looking after their family member. 3 certain members of staff have been great with Mum especially whilst I was here last week. A young staff member who I haven’t seen in a while is always bubbly and brings joy to the residents.
The home is always clean and does not smell like a care home! This is definitely a plus! The managers always have time for a chat on my way in or out. Even though they are busy. Thank You.
And let’s not forget the reception staff, always a friendly face too.

I actually do not have anything negative to say about SC.

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Review from S W (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card
Overall Experience
I came to look around pre my mum moving into Sheraton Court. I was greeted by a staff member - very helpful indeed!

Mum moved in Monday 12.2.24, adjusting and supported so felt so good!

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Review from Karen D (Daughter of Resident) published on 1 February 2024 Submitted via Postal Card
Overall Experience

During my mother's stay in Sheraton Court, she was treated with care and compassion. The care team have been wonderful. They looked after my mother in a friendly and kind way at the end of her life when we were siting with her. They looked after is as well, ensuring that we have drinks and food and supporting us in our grief.

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Review from Thomas D (Son-in-law of Resident) published on 1 February 2024 Submitted via Postal Card
Overall Experience

Care staff are wonderful. They look after the residents with care and compassion.

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Review from Ian H (Son of Resident) published on 25 January 2024 Submitted via Postal Card
Overall Experience

As always, a friendly welcome from one particular lady and the helpful, friendly, informed staff to help if needed.

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Review from Eve J (Daughter of Resident) published on 24 January 2024 Submitted via Website
Overall Experience

The care home staff have been very caring, understanding and professional with my mother. At the end of her life, she was looked after remarkably well with empathy and humour, which helped us all in a difficult situation.

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Review from Sophie G (Granddaughter of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience
My first time visiting Nana, and I was a little nervous as to what to expect.
The lady on the welcome desk was fantastically cheery.
The staff knew exactly where Nana was and were really friendly.
Very clean too.

Very impressed.

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Review from Shirley S (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card
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Very happy with everything. Lovely, friendly staff.

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Review from G T (Resident / Service User) published on 2 January 2024 Submitted via Postal Card
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Lovely, friendly, clean environment. Staff very courteous.

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Review from L C (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience

Our Dad is very happy and content at Sheraton Court. He receives excellent care with all his needs being met. The home has a lovely atmosphere, warm and welcoming with fantastic facilities. The staff are wonderful and have been very helpful. We would definitely recommend Sheraton Court.

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Review from Susam H (Niece of Resident) published on 4 September 2023 Submitted via Postal Card
Overall Experience

My Aunt has been in Sheraton Court since January 2023 and has settled in very well with the added care and safety, she has come on very well even putting weight on. I'm very happy with the staff, they go the extra mile for the residents, always trying to get everyone involved with activities. Everyone is friendly and helpful and happy to interact with residents.

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Review from S B (Brother of Resident) published on 31 August 2023 Submitted via Postal Card
Overall Experience

This care home is excellent. It's very clean, well cared for and staff are very helpful. I would recommend this care home to anyone who needs caring for.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 29 Jan 2026

    Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...

  • 05 Dec 2025

    Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Sheraton Court Care Home.

Awards / Recognitions (14)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Sheraton Court Care Home.

Meet the Team (1)

Hollie Rhodes
Hollie RhodesJob Title:Home Manager
Introducing Hollie Rhodes

Care Manager at Sheraton Court, Hartlepool

What does kindness mean to you?

“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”

As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Hollie remarked:

“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”

Outside of work, Hollie enjoys spending time with her partner and children.

If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.