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Sheraton Court Care Home

Warren Road, Hartlepool, Cleveland & Teesside TS24 9AH
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Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool

Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...  

Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,416
Residential Dementia CareFrom £1,312From £1,443

Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (20)

Sheraton Court Care Home Reviews (265)

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9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years. Over all time Sheraton Court Care Home has 265 reviews.

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Review from Maureen C (Daughter of Resident) published on 20 October 2017 Submitted via Postal Card
Overall Experience

I would like to say what a lovely place to live. I cannot recommend Sheraton court enough. The manager and the rest of the staff are excellent with all residents and family.

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Review from Veronica S (Resident / Service User) published on 20 October 2017 Submitted via Postal Card
Overall Experience

Since moving into Sheraton Court Residential Home, I can honestly say I have never felt so relaxed. All of the staff are friendly and very caring. They never complain. I must be OK because I have put some weight on.

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Review from Olga E (Resident / Service User) published on 19 October 2017 Submitted via Postal Card
Overall Experience

I have just moved into the home. I have already made new friends. It's different but nice.

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Review from A H (Daughter of Resident) published on 19 October 2017 Submitted via Postal Card
Overall Experience

My mother has been in this care home now for two years. As a family, having to put our mother into care was very hard for all of us. We are a very close family and want the best care possible for our Mam. So that is why we picked Sheraton Court, such a lovely home. All staff are more than happy to help in any way.

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Review from Keith L (Son of Resident) published on 12 October 2017 Submitted via Website
Overall Experience

Staff all friendly. The place has a nice atmosphere and we were made to feel very welcome. The Halloween decorations are brilliant! Laundry service is very efficient. Car parking not always easy.

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Review from J J (Resident / Service User) published on 4 October 2017 Submitted via Postal Card
Overall Experience

I cannot fault this care home. I love all the staff they are helpful. Spotless home.

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Review from J M (Son-in-law of Resident) published on 19 September 2017 Submitted via Postal Card
Overall Experience

My father-in-law's care has been outstanding.

The home is clean and beautifully decorated. The staff treat the residents with care and dignity.

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Review from M B (Son of Resident) published on 12 September 2017 Submitted via Postal Card
Overall Experience

A loving caring home from home. Staff always courteous, kind and willing to help not only the resident but the whole family.

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Review from S J (Friend of Resident) published on 12 September 2017 Submitted via Postal Card
Overall Experience

Always kind and caring towards the residents, treating them with dignity.

A special mention to night staff who are always helpful to visitors, ensuring our every need is fulfilled.

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Review from Valerie B (Daughter-in-law of Resident) published on 12 September 2017 Submitted via Postal Card
Overall Experience

Very pleasant, helpful and caring attitude, right through the whole working team.

As soon as you walk through the door it is a lovely calming atmosphere, keeping oneself at ease, no matter what time of day or night you need to be there.

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Review from Mr B jnr (Son of Resident) published on 4 September 2017 Submitted via Website
Overall Experience

My father has just had a frightening stay in a soulless local hospital.

Thankfully, although still poorly, he is now back 'home' and his care, dignity and 'HIS' needs are being attended to in the most professional way possible.

The attention he has received is unquestionable, from the manager, senior care staff, care staff, catering and domestic staff, basically his every need is adhered to.

I am not a doctor nor healthcare worker, however having observed at first hand the hospital protocol in comparison to Sheraton Court, both myself and my family feel that the majority of nursing staff we encountered could definitely learn more than a thing or two about care, dignity and general people skills if they were to take a year or so out at the sharp end of elderly care.

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Review from C O (Daughter of Resident) published on 31 August 2017 Submitted via Postal Card
Overall Experience

The care my mum received from staff was amazing. They could not have done any more for her. They were always smiling and friendly.

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Review from Harry K (Husband of Resident) published on 31 August 2017 Submitted via Postal Card
Overall Experience

I am very pleased with overall standards of the staff and accommodation and would recommend Sheraton Court to anybody who asks me.

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Review from Denise L (Daughter of Resident) published on 31 August 2017 Submitted via Postal Card
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Very friendly and nothing is too much when asking them questions and always try to sort things out as quickly as they can.

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Review from L B (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card
Overall Experience

Residents seem happy and well cared for the staff are friendly and helpful. The care home is clean and bright with improvement to the environment is evident since the home has changed hands there is or appears to be a scheme in place to carry out improvements in residents rooms.

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Review from Sylvia S (Resident / Service User) published on 11 August 2017 Submitted via Postal Card
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Safety and friendly people.

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Review from L B (Resident / Service User) published on 11 August 2017 Submitted via Postal Card
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Loved the carnival day we had - enjoyed it.

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Review from K R (Resident / Service User) published on 11 August 2017 Submitted via Postal Card
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Looking forward to cowboy day soon.

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Review from Lorraine H (Daughter of Resident) published on 11 August 2017 Submitted via Postal Card
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Staff are very friendly and helpful, very clean home.

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Review from John I (Resident / Service User) published on 21 July 2017 Submitted via Postal Card
Overall Experience

The residents are well cared for and their medication is issued as far as possible at the right time and issued in a time period as if taken at home. For me, it does get a bit noisy at times but considering the needs of some residents, I suppose that this cannot be avoided.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 29 Jan 2026

    Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...

  • 05 Dec 2025

    Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Sheraton Court Care Home.

Awards / Recognitions (14)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Sheraton Court Care Home.

Meet the Team (1)

Hollie Rhodes
Hollie RhodesJob Title:Home Manager
Introducing Hollie Rhodes

Care Manager at Sheraton Court, Hartlepool

What does kindness mean to you?

“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”

As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Hollie remarked:

“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”

Outside of work, Hollie enjoys spending time with her partner and children.

If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.