Hadrian Park

Marsh House Avenue, Billingham TS23 3DF
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9.8 83 Reviews
  • Hadrian Park, Billingham
Having fun, keeping active and receiving the best of care is what living at Hadrian Park care home is all about. The team provides residential and dementia care, as well as short-term respite care that is personalised to the needs and interests of each individual.

The team at Hadrian Park has extensive dementia training allowing them to provide he best possible care to residents living with the condition. The home also has dementia-friendly spaces, including a Namaste care room, vintage-style tea room and interactive space in the courtyard gardens.

The majority of ground floor bedrooms also benefit from direct access to the gardens, where there are seating areas and flower beds for residents to enjoy with year-round interest.

Hadrian Park is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1188
  • Self-Funded Residential Dementia Care: from £1278
  • RESPITE Self-Funded Residential Care: from £1238
  • RESPITE Self-Funded Residential Dementia Care: from £1328

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Hadrian Park to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jessica Brown (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Hadrian Park Reviews (83)

9.8

Hadrian Park has a Review Score of 9.8 (9.778) out of 10, based on 27 reviews in the last 2 years.
Over all time Hadrian Park has 83 reviews.

Overall Experience
  • 61
  • 19
  • 2
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Date Published
  • 83
  • 9
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  • 27
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Reviewer Connection to Hadrian Park
  • 41
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Total of 83, showing 21-40
Review from Diane B (Daughter of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I could give more than 5 stars I would. I highly recommend this home. Management and staff go above and beyond. Their care is second to none. All very friendly and helpful.
My Mam had dementia and was treated with dignity and care. She never lost her smile or mischievous way. Mam loved the staff.
When
Mam was on end-of-life. The manager, deputy and staff were there till the end with my sister and myself. The compassion and Empathy shown were immense. Never in my time working in care have I ever seen the management team be with you with every last breath my mam took. And even the staff standing for mam's final departure from the home.
Always trying to encourage Mam in activities. Which she loved to do. Days out. Singers, dancing, children's choir. The activities team is always busy entertaining.
Home always clean and tidy.
Choice of food and everyone catered for.
Thank you again for the love and care shown.
Reply from Caprice Geisha, Reviews Team at Hadrian Park

Thank you very much for taking the time to leave us feedback about your experience. At Hadrian Park Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Alison B (Daughter of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Instantly felt at ease from the moment we entered. And on visiting my Dad regularly we saw him build up such a rapport with the staff members, which says a lot about the treatment he was receiving. My Dad's needs were constantly changing, yet the staff went above and beyond to facilitate them. We as
a family were always made welcome too. My Dad's illness meant he deteriorated very rapidly, but again the staff couldn't do enough for him. I know Care Homes have received bad press but my experience of my Dad's stay here, has expelled all of that. I honestly can't thank everyone enough who showed him nothing but kindness and made sure he was comfortable and safe. I'm hoping there's a waiting list as I'd put my name down for it.
Reply from Caprice Geisha, Reviews Team at Hadrian Park

Thank you very much for taking the time to leave us feedback about your experience. At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Carol A (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day my mum entered Hadrian Park, we as a family have felt happy and our mum is happy and cared for by all the staff who go above and beyond their duty.
Reply from Reviews Team at Hadrian Park

Thank you very much for taking the time to leave us a review about your experience. At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from M H (Granddaughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my nana weekly. The home is very welcoming and clean. Always activities going on, the home is warm and well-decorated.
My nan is well looked after, always happy and smiling.
Reply from Martha Piper, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Hadrian Park Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.


Many thanks, the Care UK team

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Review from C F (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are very caring and very patient. They take time to talk about our problems or concerns and the senior carers are excellent.
Reply from Martha Piper, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hadrian Park Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from P R (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is treated with kindness from staff. They are very friendly and helpful. Food is very good and plenty of snacks etc during the day. The room is clean. Mother's cleanliness is fine. She is bathed regularly.
Reply from Martha Piper, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Hadrian Park Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.


Many thanks, the Care UK team

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Review from T S (Son of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well run care home, and the staff listen to suggestions, and are very helpful.
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Review from L N (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Genuinely caring staff who deal with residents with patience and kindness.
Reply from Holly Cole, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on our web page.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from M C (Wife of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glad to have chosen Hadrian Park to care for my husband. Staff are caring, cheerful and obliging.
Reply from Holly Cole, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on our web page.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from S P (Daughter of Resident) published on 10 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been a resident for two years. The staff have always been very supportive of Mam and family members. They understand Mam's moods and how to help her through them. Offering her calming and reassuring words. All staff and management are approachable and available at all times.
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Review from F D (Brother of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My overall view is that the staff are very friendly, dedicated and committed to providing a happy and safe environment for the residents. I visit the home most days and I get the same warm welcome each time. I get offered a coffee when the trolley passes too.
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Review from Seana T (Daughter of Resident) published on 6 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very well equipped, very clean.
Staff are brilliant and kept up to date on very friendly and polite./
Very good on activities - always something on eg exercise time, dog visits, crafts Trips out - arc, theatre, pub etc. One to one time with residents.
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Review from c a (Friend of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found all the staff at Hadrian Park without exception to be approachable and friendly. Whenever I have made an enquiry or sought any kind of clarification they have been most helpful. The staff can either make or break a place like this and they make it with their genuine caring attitude.
Reply from Martha Piper, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from Elizabeth C (Daughter of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is very awkward but he is always greeted by the staff with a smile and a jolly comment.
The care home itself is always clean and tidy. He is well fed and looked after. There are always activities going on
I spend a lot of my free time there with Dad and some of the other residents and am
always made to feel welcome.
If I have had any problems they are listened to and quickly and efficiently resolved.
I could not have found a better place to home my dad.
Reply from Martha Piper, Reviews Team at Hadrian Park

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Hadrian Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from Maureen C (Sister of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hadrian Park care home are very friendly and caring for their clients and their visitors. During the pandemic/lock downs most of the time we could see and talk to our family through the window until the bubble was in use.
I have always found all staff to be helpful when arranging a visit or to clients
during lockdown when getting shopping and generally keeping everyone up to date.
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Review from Corinne L (Wife of Resident) published on 23 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hadrian Park is hopefully coming to the end of another Lockdown due to Covid-19. As an essential caregiver, I have experienced first-hand how hard the carers worked during a particularly bad time of Covid-19. With as many residents confined to their rooms as possible, the carers carried out all duties
efficiently, remaining calm and cheerful. They were non stop! An absolute asset to Hadrian Park and Care UK. I was also very impressed that Care UK sent regular letters to keep us updated on the rules and regulations from the Government as well as regular updates from the manager of the home.
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Review from Karen F (Daughter of Resident) published on 18 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I feel my mother is well cared for, however, services seem to take too long. Staff are very helpful though they often appear overly busy...staff shortages? The food budget needs improving as it doesn't appear to be very appetising!
Reply from Samantha Debenham, Personal Assistant at Hadrian Park

Thank you for taking the time to review Hadrian Park. We are delighted to hear your mother’s care and support is excellent. Our number one priority is to meet every need of the residents who live here, some of which have high dependency needs. This means there will be times that staff seem busy. However, to reassure you, our staff to resident ratio is higher than is recommended. Our chef encourages residents to get involved in developing the menus and to give their feedback on new dishes. We have never had any complaints from your mother but we will remind her that we are always more than happy to provide an alternative dish.

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Review from Mark L (Son of Resident) published on 17 August 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Never seems to be enough staff on at any one shift. People are always leaving, high turnover of staff.
Reply from Samantha Debenham, Personal Assistant at Hadrian Park

Thank you for taking the time to review Hadrian Park. We are a busy home and there will be times that our team will seem busy. Many residents have high dependency needs which can require up to four staff to support them. However, to reassure you, we use a very efficient staff planning tool and our staff to resident ratio is higher than is recommended. And we are pleased to say that Hadrian Park has a lower than average staff turnover. We appreciate it can seem that staff are leaving, but we rotate staff across the suites to assist with their career development. Please don’t hesitate to contact the home manager, if you have any other concerns.

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Review from Sheila H (Respite Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Came in from hospital I was very anxious but need not of worried they made me feel at home and the six weeks passed very quickly. The disadvantage was that visitors had to wait half an hour to get in but appreciate the current climate.
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Review from Ruth C (Daughter of Resident) published on 7 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mam has been in Hadrian Park for six years now. She is happy there and didn't take too long for her to settle. I am happy with the care she receives but I do have to say that in the six years it hasn't always been plain sailing. The manager is very approachable and through this tough year has done
his best to keep the communication going.
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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Hadrian Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Hadrian Park is calculated as follows: ( (261 Excellents x 5) + (41 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 316 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hadrian Park is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Jesscia

Jesscia Brown

Job Title: Home Manager

I was keen to join Care UK because it is known as one of the best providers of older peoples care. I'd heard about how supportive the organisation was and had actually managed a local residential home. Hadrian Park was our biggest rival, so when a suitable role came up here, I grabbed it with both hands!


I love having a chance to have a chat with the wonderful residents of Hadrian Park. Their lives are incredibly interesting, and each person has a story to tell. I feel extremely privileged to be able to care for them and support them, particularly through the difficult times of the pandemic.


I also feel very privileged to work with such a fantastic team. Each person who works at Hadrian Park is passionate, caring and always puts residents first. Its what makes our care home so special and what enables residents to live fulfilling lives.


Away from work, I unwind by spending time with my family, reading, watching documentaries and enjoying holidays in the sun.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hadrian Park to verify any information. View our terms and conditions. Hadrian Park has an Enhanced Service - more info.