Hadrian Park

Marsh House Avenue, Billingham TS23 3DF
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9.8 83 Reviews
  • Hadrian Park, Billingham
Having fun, keeping active and receiving the best of care is what living at Hadrian Park care home is all about. The team provides residential and dementia care, as well as short-term respite care that is personalised to the needs and interests of each individual.

The team at Hadrian Park has extensive dementia training allowing them to provide he best possible care to residents living with the condition. The home also has dementia-friendly spaces, including a Namaste care room, vintage-style tea room and interactive space in the courtyard gardens.

The majority of ground floor bedrooms also benefit from direct access to the gardens, where there are seating areas and flower beds for residents to enjoy with year-round interest.

Hadrian Park is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1188
  • Self-Funded Residential Dementia Care: from £1278
  • RESPITE Self-Funded Residential Care: from £1238
  • RESPITE Self-Funded Residential Dementia Care: from £1328

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Hadrian Park to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jessica Brown (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Hadrian Park Reviews (83)

9.8

Hadrian Park has a Review Score of 9.8 (9.778) out of 10, based on 27 reviews in the last 2 years.
Over all time Hadrian Park has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hadrian Park
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Total of 83, showing 41-60
Review from Carol M (Daughter of Resident) published on 7 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all the staff to be very friendly and approachable. I was worried about Mam going into a care home, but I didn't need to. Mam has settled in well, apart from not joining in with the activities, the staff do go round the home trying to involve all the residents but Mam isn't interested.
The home always seems to be clean and tidy and Covid rules are followed.
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Review from Judith R (Daughter of Resident) published on 7 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hadrian Park is a lovely, friendly place for my mum to stay. We recognise that there are times when challenges need to be met and Hadrian Park reaches up to those challenges and manages them so very well. Hadrian Park provides a variety of activities to keep the residents active and happy and we as
a family appreciate the updates via social media. There is nothing I like more than seeing my mum enjoying a good old sing-song.
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Review from Rachael C (Daughter of Resident) published on 7 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mam is a resident in Hadrian Park as she has dementia. She was really unsettled when she first arrived but the lovely staff did everything they could to make her feel welcome, safe and cared for. For the first few weeks of her stay, I was unable to visit my mam inside but once I was allowed inside
all the staff I encountered were all extremely helpful and pleasant. All the carers involved in my mam's care are always aware of her day to day mood and general well-being and are always happy to attend to anything Mam needs whilst I’ve ever been there even if it’s just been reassuring my mum.
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Review from Mandy H (Daughter of Resident) published on 7 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam needed an urgent place of care and Hadrian Park had a room available.
This was all very new to us, Mam has dementia and she needed more care than we were able to give her, this was a very difficult decision we had to make and very emotional. From manager to senior staff, to cleaning staff, everyone
has gone above and beyond to make this decision as painless as possible for us and have been so kind and caring to both us as a family and Mam.
It is early days and the disease in its nature means every visit is like walking into the unknown, but the fantastic staff are there to help in any way they can. We know mam is safe and being cared for properly.
Nothing can ever take away the pain of leaving your parent with others and the awfulness of dementia but the staff here do everything possible to ease this pain and for this, we are truly thankful.
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Review from A B (Son of Resident) published on 7 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Hadrian Park since 2018. One of the reasons the family chose Hadrian Park was because of its close proximity to family. The staff are caring and helpful and keep my mother safe and she is receiving the right level of care and support.
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Review from Paula D (Daughter of Resident) published on 7 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are lovely, I don’t know how they manage to remain upbeat through all this Covid chaos. It has created so much extra work for people who already had a difficult job. They have made the best of a very difficult time and do their best to keep the residents’ spirits up.
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Review from Billie W (Granddaughter of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my gran into Hadrian Park just before the national lockdown and couldn’t be happier that we did. Throughout the whole of lockdown, Hadrian Park has ensured we were updated, had contact with my gran and that she was well looked after. Really happy that Care UK have kept us updated via letter
too through the whole pandemic.
Since lockdown has eased, management have allowed visits but balanced it with the current risk of Covid-19, it all runs very smoothly. The home itself is always clean and the staff are always friendly and visible. Throughout her time at the home, Gran has commented on how much she loves the place and the staff. Couldn’t recommend the place more highly.
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Review from John A (Son of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother entered Hadrian Park in October 2018 when she was unable to look after herself at home, and as my wife and I live in Australia we had to find the best home to look after her, of all the homes we looked at Hadrian Park was way above the rest. We were able to visit in 2019 and the staff made
us very welcome and made it feel like a home away from home. Over the past eighteen months, due to Covid, we have not been able to visit, but we see and talk to my mother on Skype every week. The staff are so friendly, supportive and helpful with information regarding anything about what is happening in the home, and we receive updates on a regular basis via e-mail. My mother is treated with both respect, dignity and compassion. the home tries various ways to ensure the residents remain both fiscally and mentally fit and well. I look forward to visit Mam in person and thank the staff who are caring for her personally, they are doing a fantastic job under extreme conditions with the Covid.
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Review from Mark R (Son of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been in Hadrian Park for three months now and all seems well, it's been very hard this last year with Covid-19 but there's light at the end of the tunnel. The staff and management have been great keeping me up to date.
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Review from Geraldine H (Daughter of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Hadrian Park on 13th March 2020, prior to that she had day visits two days a week and kept saying I want to live there it's lovely. So she got her wish. She is very happy living at Hadrian Park, all the staff are brilliant I cannot praise them enough. If she falls over (which she does)
they inform me straight away. Keep up the good work you all do a brilliant job.
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Review from Catherine W (Daughter of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recommend Hadrian Park to anyone who is looking for a home for their loved one. When we had to find a home for our mother we visited many homes and Hadrian Park was found to be the perfect place for her to settle. She was made so welcome and was immediately at home. She is cared for with love and
compassion and we've never doubted our decision. The staff are always there to answer any concerns and we can now all sleep peacefully at night knowing she is safe and happy.
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Review from D W (Daughter of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved to Hadrian Park from another care home just before the first Covid lockdown. Despite not being able to go in and see mum the care staff have ensured we can keep in touch with telephone calls, Skype calls and visits in their dedicated visiting pod.
The staff and management are all so approachable
and understand our concerns at this difficult time. Families have been kept up to date with regular updates via letter from the chief executive, contact via email and telephone from the management and care team.
Nothing ever seems to be a bother all the staff appear to be caring and compassionate and go the extra mile to ensure that residents are kept comfortable and engaged while they can’t meet with their families.
I can telephone or email at any time and always get a prompt response.
The photos that are shared keep us up to date with what’s going on. Despite the Covid restrictions the residents seem to have such fun in their small group activities.
Thanks.
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Review from Deanna L (Daughter of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The decision to admit a much loved family member into a care home during a Pandemic was very difficult for us to make. The circumstances have been immensely challenging with the family not being allowed to visit due to restrictions, alongside our relative’s deteriorating health and well-being. The Team
at Hadrian Park has strived to keep the family up-to-date and deliver care and support to meet the frequently changing needs of our relative and interface with other health and social care staff. This has been much appreciated and a big “thanks” to the Manager and his team.
As we have been unable to enter the home I’m unable to comment on aspects of cleanliness and facilities etc but have marked as good to proceed in posting the review.
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Review from Jan H (Daughter of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad entered Hadrian Park at the peak of covid 19 so we were a bit apprehensive about him going in without us visiting the home first as this wasn’t allowed I read reviews and went by word of mouth from people I know.
Staff were very helpful with information regarding the home and encouraged us to
ring at any time if we wanted to know anything without us feeling that we were bothering them.
Dad has settled and staff are always pleasant on the phone regarding information on dad’s care and wellbeing. Due to covid in the home, I have only managed to see dad in the pod once which was lovely as he looked well and was interactive with us telling us what he had been doing.
During the outbreak in the home, staff have been informative with what is happening and I feel that they have kept dad safe which must be really hard to do with people with dementia.
I look forward to the day I can visit dad in person and meet staff who are caring for him.
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Review from C M (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend this care home to others. I have found all members of staff very helpful, and nothing was ever too much trouble for them. Both management and staff were always available to talk and answer any queries I may have had. To all the team at Hadrian Park, thank you so very much for
getting my mam back on her feet; literally!
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Review from J W (Grandson of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities, staff, service and social events of this care home are extremely good. The hygiene and diligence of the dedicated staff are excellent.
Very clean with amazing, happy to help staff, did a phenomenal job looking after my grandma. Thanks, guys!
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Review from Linda H (Daughter of Resident) published on 13 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my Mother has been in Hadrian Park, she has become calmer, more confident in herself, happier and more settled.
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Review from Shirley T (Daughter of Resident) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Hadrian Park 3 times now for respite and I can't fault the place at all. The staff go above and beyond all expectations. I couldn't ask for better care for my mother. We are hoping in the near future that she will be able to go in full time. The home is always clean and tidy and
a very warm and welcoming place to be.
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Review from Judith D (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum came to Hadrian Park in November 2018, as she was no longer able to live at Home.
The care she receives at Hadrian Park is outstanding.
The staff are kind, considerate and very patient.
The atmosphere within the home is very friendly.
Cleanliness is of a very good standard and there is never
an aroma when you walk into the home.
My mum has settled very well and has made some new friends.
As a family, we are very happy that we chose Hadrian Park.
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Review from Tracey H (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy since mam has been in your care home.
I have found her to be happy, she is communicating with other residents, her appetite is much better and her mood is much better too.
All the people working in this home are fabulous. Nothing is a bother to them.
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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Hadrian Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Hadrian Park is calculated as follows: ( (261 Excellents x 5) + (41 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 316 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hadrian Park is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Jesscia

Jesscia Brown

Job Title: Home Manager

I was keen to join Care UK because it is known as one of the best providers of older peoples care. I'd heard about how supportive the organisation was and had actually managed a local residential home. Hadrian Park was our biggest rival, so when a suitable role came up here, I grabbed it with both hands!


I love having a chance to have a chat with the wonderful residents of Hadrian Park. Their lives are incredibly interesting, and each person has a story to tell. I feel extremely privileged to be able to care for them and support them, particularly through the difficult times of the pandemic.


I also feel very privileged to work with such a fantastic team. Each person who works at Hadrian Park is passionate, caring and always puts residents first. Its what makes our care home so special and what enables residents to live fulfilling lives.


Away from work, I unwind by spending time with my family, reading, watching documentaries and enjoying holidays in the sun.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hadrian Park to verify any information. View our terms and conditions. Hadrian Park has an Enhanced Service - more info.