Wellburn House Care Centre

Wellburn Road, Fairfield, Stockton-on-Tees TS19 7PP

Wellburn House Care Centre, Stockton-on-Tees, Cleveland & Teesside
Wellburn House Care Centre, Stockton-on-Tees, Cleveland & Teesside
Wellburn House Care Centre, Stockton-on-Tees, Cleveland & Teesside

Wellburn House Care Home is in Stockton-on-Tees, not far from the Durham Heritage Coast and the North Yorkshire coast. The home provides dementia and residential care.

The staff at Wellburn House pride themselves on their caring and empathetic attitude, which enables them to build close relationships with residents, their families, carers and friends.

The focus is very much on treating all residents as individuals and affording them the respect and dignity they deserve. There is also a strong emphasis on empowering the residents, encouraging them to remain as mentally and physically active as possible.

The staff at Wellburn House see themselves, not just as members of a team but rather as part of an extended family, which includes residents, families, visitors, healthcare professionals, and many groups and organisations in the local community.

The home has a regular residents and relatives newsletter to help keep everyone in touch with events and also helping to cement the feeling of being part of the Wellburn family.

Group: Akari Care Ltd

Person in charge: Leona Boddy (Manager)

Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 86

Shared Rooms: 2

Rooms with ensuite WC: 88

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wellburn House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.8 Wellburn House Care Centre has a Review Score of 6.8 (6.847)

The Review Score of 6.8 (maximum of 10) for Wellburn House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Wellburn House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.0 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.861 for Wellburn House Care Centre is calculated as follows: ( (93 Excellents x 5) + (15 Goods x 4) ) ÷ 108 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.986 Points relating to the number of positive Reviews for Wellburn House Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 4 Reviews ÷ 18 Target = 0.222 , then divided by 2 = 0.111

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wellburn House Care Centre?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wellburn House Care Centre

  • Niece of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

My aunt was a resident in Welburn house from 23rd april 2013 until unfortunately on the 6th January 2016 she suddenly became very ill, I was informed immediately and a doctor was called, when I got there it was obvious she was really ill. As I visited daily I was shocked at how quickly she had deteriorated, the staff responded very quickly to get medical attention but unfortunately it resulted in my aunt being hospitalised for 10 weeks, after which she required nursing care so was unable to return to Welburn, this was decided by social worker and hospital staff. Luckily my aunt no longer needs nursing care as she is much better and I would be extremely happy for her to return to Welburn house which this decision was agreed by the nursing home social workers and myself. I feel my aunt would benefit a great deal by returning to familiar staff and surroundings..

How likely would you be to recommend Wellburn House Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Aunty was in the care home for five years and was always extremely well cared for.
All staff are lovely and caring and I was very impressed with the excellent attention given to her when she was dying from Alzheimers disease.
She had been very challenging to look after the last two years as was doubly incontinent, couldn't walk and had to have her food cut up minutely and be fed by staff, but they patiently did all this for her in a very caring way.
She used to enjoy the events at the home put on for the residents, and the sing songs before she was too ill to attend.
I was so happy with her treatment and care I didn't hesitate to recommend the home for my father-in-law, and he is in there now receiving excellent care, although he is seriously ill at the moment.
Would like to thank all the staff for the wonderful care they've given to my relatives over the years!

How likely would you be to recommend Wellburn House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We find Wellburn House a very welcoming and friendly environment. The staff are very attentive and caring. My nanna has been in here for over a year and she has received excellent professional care from all staff. It is a pleasure to visit and like a home from home and would recommend this home to anyone.

How likely would you be to recommend Wellburn House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have nothing but praise for the staff at Wellburn, during some traumatic times their experience and dedication has been outstanding. They are truly a bunch of hardworking, caring people, and are a credit to their profession.

How likely would you be to recommend Wellburn House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very welcome home, staff are lovely. The home smells lovely. My friend is very content. She is well looked after. She has put weight on since I had last seen her.

How likely would you be to recommend Wellburn House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always feel welcome when I visit and my aunt is always well cared for and happy.

How likely would you be to recommend Wellburn House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Could not have chosen a better care home, the staff are all amazing they really care about the residents. The food always looks great and its brilliant having fruit and snacks available at all times. I always feel really welcome and nothing is too much trouble. When/if my time comes this is the place for me.

How likely would you be to recommend Wellburn House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff at Wellburn House cared for "me mam" with unstinting care, compassion and professionalism throughout her stay there; not only for her, but for us the whole family.

Our world is blessed with such places and people as we observed the staff's interaction and care towards other residents and visitors alike, coping with difficult times in all their lives.

We particularly liked the "snack table" which was accessible to all.

How likely would you be to recommend Wellburn House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has been in Wellburn House for a few months now and I cannot praise the staff enough they are so caring and nothing is too much for them, the manager is always there to help with any questions I may need to ask her and always very polite and cheerful I would have no hesitation in recommending Wellburn House, it's a fabulous welcoming caring home.

How likely would you be to recommend Wellburn House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

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Care Home Idol 2016

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